[Resolved] Blue Star India — Water Purifier Pristina Model

sepuri

from Hyderabad, Telangana

Jul 14, 2021

Address:

KPHB Colony Kukatpally - Hyderabad - 500072 M: 9000300752 / 8499826170

I have given a complaint to Blue Star customer service on 29th May 2021.My Ticket no is B[protected]. Initially I was told this will be attended by 6th June. I called their local service dealer Sunrise Cooling Solutions. The Manager has assured me that he has ordered for a spare
and will service my water purifier within 2-3 days. Today 14th July 2021 I am still waiting for Service.
Their Local Service executive Mr.Pradeep has called me. I have enquired with him on why there is such a huge delay in service. He blamed Corona and the arrival of spares. I did not believe him and asked him when the spare was ordered and when it was delivered. I suspect the spare was delivered many weeks ago. But the lethargy of your service dealer has caused delay in servicing.

Thanks and Best Regards,
Naresh Chandra S

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Aug 17, 2021

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2021

Blue Star India Customer Care's response Dear Sir,

Greetings from Blue Star Limited!

We have received your email and noted its contents. We sincerely regret the inconvenience caused to you.

The matter has been referred to our Service Delivery Engineer Mr. Irfan Baig (Mobile no- [protected]) and our Area Manager Mr. Khayyum Shaikh (Cell no- [protected]).

They will look into the below concern and take this matter forward. We thank you for generating the service ticket number B[protected]

We look forward to help you and assure you of our best services at all times.

Verified Support

Jul 17, 2021

Blue Star India Customer Care's response Dear Sir,

Our Team from Blue Star Linted!

Have resolved your issue by replacing UV lamp and Catriage Filter.

Kindly confirm.