[Resolved]  Blue Star India — Worst after sales service

Address:

600015

Dear employee of the india's largest air-conditioning company,
Am one of your customers from chennai, am a home user. It's been a year since i purchased the blue star invertor ac from rathna fan house, t nagar, chennai. And suddenly 13 days before my warranty gets over the ac stopped cooling my room, i figured it could possibly a coolant issue.

Step 1
I called up your toll free customer care centre, they registered a complain. After which i neither received a confirmation message nor a call from the service center.

Step 2
I called up the dealer from whom i bought the ac and he provided me with a local service centre number(Which i have mentioned below). I registered a complaint saying that my ac is not providing enough cooling. They sent a service engineer after three days and that guy came and did a general service. I asked him about the lack of cooling, he said it because of the dust. He waited for a few minutes to find its still not cooling and said he is not qualified to check that issue and also he doesn't have the required equipment to find the coolant level (Note: my actual compliant was lack of cooling).

Step 3
I called up the service centre again and explained the problem. They promised that they would send a person the next day. But nobody turned up.
I called them the next day and explained that my warranty is about to expire and they said it is fine, even if it gets delayed they would do the repair under warranty and they also promised to send a person in two days, again nobody turned up.
I called them again after two days, they said the technician is on leave and will visit in two days. I waited patiently, i couldn't use my computer with which i do my work in the day because of the heat in chennai, but waited. As usual nobody turned up.
I called them again, guess what their reply was? They said that all of them are really busy with new ac installations and asked me to wait for one more week. Yes i said it right one more week! Are you kidding me? When did having a lot of installations became my problem?

Step 4
Posting it here.

I honestly don't expect the work to be done by posting this but i want to make sure that you people know the state of your after sales service.

My details:
Akbar basha
Saidapet, chennai.
Date of purchase :[protected]
Dealer no. :[protected]
Service centre no. :[protected],[protected]