[Resolved] Blue Star India — Worst service for out of warranty cases

Ratheesh Rathinavel

from Delhi, Delhi

Address:

600064

I registered for a General service with the customer care on a friday, requesting for service on Saturday. After that there was no response till Saturday afternoon. Called CC again and asked the status. They asked me to call Sona enterprises and gave a number, which has no response. Today it is Wednesday. Still no response from Blue star or Sona Enterprises.

Whenver i call to Sona ernterprises, that number is not picked up. When i call to Blue star CC they keep on telling we will check with Sona Enterprises and call you again. Simply waste of time calling these 2... Need to get serviced by some other vendors...

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Mar 2, 2016

Complaint marked as Resolved

After i logged a complaint here, it was escalated to the escalation department. To my wonder, things happened in lightning fast after that. Some sales manager called me immediately and got people for servicing. He assigned technicians from "Kavi Enterprises" and got it done with 4 hrs on the same day. Thanks to all the people behind this and made it happen. Seems the problem is with the service partner "Sona Enterprises"

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2016

Blue Star India Customer Care's response Dear Sir, Greetings from Blue Star Limited! We have received your email and noted its contents. We Apologies for the inconvenience caused to you. We have referred the matter to our Service Delivery Engineer Mr. Muthuraj N(Cell no- [protected]) and Area Manager Mr. K. Mathivanan (Cell no- [protected]). They will look into the below matter and revert to you on the resolution. We Thank You for generating the Service Ticket number. S[protected]. We look forward to help you and assure you of our best services at all times. Thanks and Regards, Sunita D’costa Escalation Management ACRSD Blue Star Limited [protected]@bluestarindia.com Ext[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57575.