Blue Star — Is asking for coil chrge apart from enrolling for amc contract and after picking my unit from home confirming to gas leak.

Address:

Mumbai City, Maharashtra

This is to inform you that i Mrs. Heena Joshi with Reference IBASE ID : 3688807 has registered a complaint for nonworking of my 1.5 TN Window AC BLUE STAR Model No: 2WAE181YA ( SR. NO.:[protected]and my ticket No is B[protected] dated 18/08/2015. The complaint was attended on (not within 24 hrs) 20th August and was informed that there is a gas leak problem; the machine was picked up on 21st August 2015.
I have taken the AMC contract where they had informed that all my parts are insured. My machine is under AMC contract where i was told that all the mechanical AC parts except plastic part are included.To my surprises am getting a call from Blue Star or Cool Tech Solution saying that cooling coil is not working and i will have to pay Rs. 2500 as it is not included in the contract.This was informed after the unit was picked up and is with service center.This is my second year under AMC contract where i am paying premium amount .This part condition is no where mentioned in my AMC as well.