| Address: | Mathura, Uttar Pradesh |
Dear sir,
We had all discuss with blue star team. One thing they said ac ok. And other thing they gas charging, cooling coil and fan motor was replaced. But now they denied we can't repir ac.
Voltas fan motor replace with blue star ac.
Please help to us. We pate all communication which was earlier discuss.
Dear mr. Satendra / maninder,
You people understand we are asking un genuine demanding.
If our ac is ok then why you repair my ac.
At the same time all things are damaged cooling coil, gas, fan motor was replaced earlier.
And you replace original fan motor replaced by voltas fan motor.
I think this your technicians are some practical with my ac under guidance mr. Maninder.
According your sr. Technicians balvinder our ac is ok then why need’s to him gas charging ?
You all are practice on my machine.
Please don’t calculate me area and cooling matrix.
Before repairing our ac grill temperature is 12 and after repairing grill temp was 15. And you said ac is ok.
Replace this unit urgently.
Now it is enough we are going consumer court.
Warm regards
Rajeev sharma
[protected]
From: satendra kumar raghav [mailto:[protected]@bluestarindia.com]
Sent: saturday, june 20, 2015 11:55 am
To: rajeev sharma
Cc: sunita dcosta; maninder singh
Subject: window ac not cooling properly / / b[protected] / / b[protected] / /
Dear mr. Sharma,
We calculated the heat load on the basis of input data given by our sr. Technician mr. Balvinder who visited at place on 6th june - 15
Heat load of your existing conditioned area is 3. 75 tr. Sheet of layout of area and heat load is attached here for your reference.
Input taken for heat load:
1>conditioned area dimension:
A) 16x17 (Area - 1)
B) 8x8 (Area - 2)
C) 10x7 (Area - 3)
D) hight 10' taken
2> light load:
A) 600w for cfl, tube light & ceiling fan
3> equipment load:
A) 500w for soldering iron and other equipment used in conditioned area
4>human load:
A) six person consider for heat load
One more thing i would like to highlight here, there is exhaust fan which is mounted at 2 feet above of ac will increase the additional heat load to this area.
So, as per above summery total required load for this existing are is 3. 75 tr and you are using 2 tr machine to feeding this area.
I would request you kindly add one more 2 tr machine to this area to get comfortable temperature.
For any issue please feel free to contact me
Thank you
Satendra
Bsl - ghaziabad
________________________________________
From: satendra kumar raghav
Sent: 17 june 2015 12:45
To: 'rajeev sharma'
Cc: customer service; sunita dcosta; service division head; maninder singh
Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
Dear mr. Sharma,
Nice to talk to you, further as discuss with you, we will share the heat load of conditioned area, so that we can take corrective action.
Thank you
Satendra
Bsl - ghaziabad
[protected]
________________________________________
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: 13 june 2015 13:31
To: maninder singh
Cc: customer service; satendra kumar raghav; sunita dcosta; service division head
Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
Snap missing.
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: saturday, june 13, 2015 1:29 pm
To: 'manindersingh'
Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'; '[protected]@bluestarindia.com'
Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
Dear maninder,
As per discuss today our ac repaired.
Some question also there.
1 - our ac is ok then why gas charging ?
2 - why cooling coil replace ?
3 - our ac’s fan motor also ok but it will changed ?
4 - suddenly all problems look out our ac.
5 - is justify capillary and strainer (Filter) not changed after gas rifling two time ?
As per your words our ac is ok then why need for more part change ?
Under your supervision service center change local part with ac alos fan motor check with snap. And now we in doubt is cooling coil is original or not ?
We are not accept this ac.
Regards
Rajeev sharma
From: manindersingh [mailto:[protected]@bluestarindia.com]
Sent: wednesday, june 10, 2015 12:25 pm
To: 'rajeev sharma'
Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
Subject: re: window ac not cooling properly / / b[protected] / / b[protected] / /
Dear mr. Rajeev,
We regret for inconvenience caused to you.
As per our telephonic conversation, we need for repair your in workshop so we request to you, kindly allow for lift the ac.
Also as per your request, we will provide to stand by unit to you.
Regards
Maninder singh
Blue star ltd.
C - 53a, 3rd floor, rdc, raj nagar | ghaziabad - 201001 |
Mob: [protected] | land line :[protected]
Service support : - toll free no.[protected],[protected]
Email: - [protected]@bluestarindia.com ;sms service' to 57575
________________________________________
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: wednesday, june 10, 2015 12:03 pm
To: 'manindersingh'; [protected]@bluestarindia.com
Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
Subject: fw: window ac not cooling properly / / b[protected] / / b[protected] / /
Dear all,
I think you are not capable to resolve my complain.
Justify how complain closed at your end without customer signature and customer satisfaction?
Please refund back my money.
Now we do not repair ac.
I will post it on social media these type services.
Warm regards
Rajeev sharma
[protected]
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: monday, june 08, 2015 2:53 pm
To: 'manindersingh'; '[protected]@bluestarindia.com'
Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
Subject: re: window ac not cooling properly / / b[protected]
Dear maninder,
As per discuss you also depute one engg from delhi. They pick up ac at service center and also gas charging.
After repairing ac is in worst condition. As per your engg our ac is ok then why need to gas charging ?
13 days already pass out but no solution.
Also complain closed at your end.
Regards
Rajeev shrama
From: manindersingh [mailto:[protected]@bluestarindia.com]
Sent: monday, june 01, 2015 1:06 pm
To: 'rajeev sharma'
Cc: 'customer service'; 'satendra kumar raghav'; 'sunita dcosta'
Subject: re: window ac not cooling properly / / b[protected]
Dear mr. Rajeev,
We regret for inconvenience caused to you.
As per our telephonic conversation, esa owner will visit today personally at your place and find out the actual reason.
Regards
Maninder singh
Blue star ltd.
C - 53a, 3rd floor, rdc, raj nagar | ghaziabad - 201001 |
Mob: [protected] | land line :[protected]
Service support : - toll free no.[protected],[protected]
Email: - [protected]@bluestarindia.com ;sms service' to 57575
________________________________________
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: monday, june 01, 2015 12:48 pm
To: 'devender sorout'; 'maninder singh'; [protected]@bluestarindia.com
Cc: 'customer service'; 'satendra kumar raghav'
Subject: re: window ac not cooling properly / / b[protected]
Dear all,
One engg come at our at 30. 05. 2015 @ 10:30 office and check ac for 5 minute and said this ac not working at this temperature we come back evening and this company ac working in evening.
These type argue with engg we are shocked we spend 32000 (Ac) + 3500 (Stabilizer) == 35500 amt is worth.
Please send someone skilled man.
Also check with snaps this ac run continue 4 hour but position same here.
I[censored] people ask video then we have arranged.
Regards
Rajeev sharma
[protected]
From: devender sorout [mailto:[protected]@bluestarindia.com]
Sent: saturday, may 30, 2015 11:15 am
To: maninder singh
Cc: rajeev sharma; customer service; satendra kumar raghav
Subject: re: window ac not cooling properly / / b[protected]
Dear maninder,
Pls contact to customer.
Best regds,
Devender sorout
________________________________________
From: customer service
Sent: 30 may 2015 10:53
To: 'rajeev sharma'
Cc: devender sorout
Subject: window ac not cooling properly / / b[protected]
Dear customer,
Thank you for writing to us.
With refer to your complaint id or ticket number i. E. B[protected]
We regret the inconvenience caused to you. Please note that we have informed the subject matter to our service delivery engineer name: devender sorout phone no: [protected] and he would get the issue resolved as soon as possible.
Please feel free to call our 24 * 7 toll free number[protected].
We look forward to serve you better.
Thanks & regards,
Pooja devalkar
Customer care officer
Blue star ltd.
Call:[protected]
Email: - [protected]@bluestarindia.com
Sms ‘service’ to 57575
Website: - www. Bluestarindia.com
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: friday, may 29, 2015 2:02 pm
To: [protected]@bluestarindia.com
Subject: fw: window ac not cooling properly / / b[protected]
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: friday, may 29, 2015 2:01 pm
To: '[protected]@bluestarindia.com'
Subject: fw: window ac not cooling properly / / b[protected]
Dear all,
Any body has carefull aginst customer ???
No body move up till date.
Regards
Rajeev sharma
[protected]
From: rajeev sharma [mailto:r. K. [protected]@gmail.com]
Sent: monday, may 25, 2015 12:10 pm
To: '[protected]@bluestarindia.com'
Subject: window ac not cooling properly / / b[protected]
Dear blue star team,
Kindly attention on this complain quickly.
Ac is not working properly.
Also check with picture some colling coil rows not working properly. May be gas not circulate properly.
Regards
Rajeev sharma
[protected]
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