Bluehost India — dedicated server not working

Address:

Endurance Web Solutions Pvt. Ltd., Building No. 3, 5th Floor, Unit No. 501, North Wing IT, NESCO Complex, Western Express Highway, Goregaon(E), Mumbai 400063, Maharashtra, India

Hi,

We had registered our company's website using bluehost server. The dedicated server package promises to provide constant service and yet the server has been down for the last 4 hours. As an e-commerce company, our business is entirely compromised because of bluehost and there is no fast response. The customer care service is not providing a clarifying solution.
This is not the first time the server has gone down. This has happened multiple times. Who is going to take responsibility for the loss in our business?
Also, bluehost is refusing to give us the refund.