Bmtc — bus taking different route

I travel from kalamandir to hsr bda.
A bmtc ac bus, bus number: 1800 took different route dropping me in between, instead of my stop.
This happened twice in this bus, in last 10 days.
Instead of going towards hsr bda complex bus stop, they went towards koramangla.
I tried to oppose also, but they didn't listen.
I want you take action against bus driver and conductor as both were involved taking this decision.