BMW India — taking whole day for routine service of my vehicle

Address:Krishna BMW, Ludhiana, Punjab

I own one series car n went to karishna bmw yesterday after prior appointment, left the car at 9 30 am n they gave it to me at 5 45 pm saying that u would have to come again as part of the job of cleaning blower is still left, kindly direct them to consider the customers from out of state on priority as i m from himachal, n ask them what did they do for 12 hours?
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I have get message from one number as [protected] he asks me 21, 500 INR
to registration fee, am said i don't have money i[censored] want take money from i have got lucky contest i have said to him he canceled my phone
please help me its true or flase

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