BMW India Complaints & Reviews

My BMW G 310 R motorcycle (2021 model, purchased from KUN Motorrad Chennai) suffered catastrophic engine failure at just 31, 503 km on 11th March 2026. The engine stopped suddenly while riding on the highway with no prior warning.

The authorized dealer KUN Motorrad, Teynampet, Chennai diagnosed it as internal engine failure and quoted Rs 86, 191 for a complete engine rebuild including crankshaft, pistons, bearings, camshafts,...

Total damage it

I damaged one of the tires on my car and need for it to be replaced. Unfortunately the specific brand and model of the tire is not available with the dealership and they have absolutely no line of sight on when it will be available. It could take a month or 3 months or longer! They claim the tire is not available anywhere in the country. They won’t offer another brand either since apparently their warranty doesn’t cover it.

In other words, the company can’t find a replacement tire for the car and won’t give me an alternative either. And during this time I will continue to rundown the warranty period on the car. Not to mention the EMI payments!

This has been a highly frustrating experience and makes me question the decision to buy a BMW in the first place! They should be making sure that appropriate supply exists for spare parts for their vehicles. Or if they can’t ensure that, stop selling those affected models in the country. Cause right now they just happen to taking their customers in this country for a ride!

Name: Supratik
Email: supratik.[protected]@gmail.com
Car make and model: BMW 330Li model year 2023
Dealership: Deutsche Motoren Whitefield Bengaluru.

I bought bmw rr310 in agra
While i was booking the vehicle they told me it will be serviced in the same showroom now when it has run above 1000 kms they are telling me that it will be serviced once the camp happens in agra and now when the vehicle seriously needs sevice theyre telling me to wait and what if the engine gets harmed or something
I want the issue to resolved asap or i will drop the mail to higher
My mail [protected]@gmail.com

Hello,
I’m writing this letter to complaint about dealer
BMW Speed MotorWagen | Chinhat, Lucknow.

I have Mini Cooper convertible model 2021,
UP78GQ0786.
My car went to Lucknow showroom for claim.
It took time for Claim process 1.5-2 months.
Car was with BMW SPEED MOTORWAGEN, LUCKNOW,
Finally I received car from showroom today & they have totally scrapped my car .

* SPEAKER IS NOT WORKING
*THEY HAVE CHANGED MY 1 TYRE FROM PIRELLI TO CEAT WITHOUT ACKNOWLEDGING ME.
* ENGINE LIGHT IS ON
* AMBIENCE LIGHT DRIVER SEAT NOT WORKING
* FAN ONLY WORKING AC NOT WORKING
* CONVERTIBLE SOFT ROOF IS NOT WORKING
* PARKING LIGHT IN THE GEAR BOX IS NOT WORKING
* WHILE TURNING CAR A TUCK VOICE IS COMING
*SOME IRRITATING SOUND COMING IN BETWEEN RANDOMLY

THEY HAVE MADE MY NEW CAR TO SCRAP.

EITHER REPLACE WITH ME NEW CAR OR GIVE MONEY BACK ON PURCHASE.

THIS IS SERIOUS CRIME DEALER DID WITH ME &
WORKERS /TECHNICIANS WORKING.

NOW I DONT KNOW THEY HAVE STOLEN MY PARTS OR PLAYED AROUND.

I WANT SERIOUS ACTION TO TAKEN ASAP OR ELSE ILL FILE COMPLAINT TO BMW INTERNATIONAL & FILE COURT COMPLAINT FOR FRAUD.


LOOKING FORWARD FOR STRCIT & QUICK ACTION.

THANKS
MALIK CARTON
+91 [protected]

I buy mobile Vivo v29 pro after I pay the amount of rs 5500/- and after that no reply from sasta bazzar 24..no reply

Car number : PY05VD7002
Delivery : May 25 2023
Job card number: KMSS302859
Service Advisor Irshad Mohamed :[protected].
Email: irshad.[protected]@bmw-kunexclusive.in

I observed that Front LHS Tyre damaged. I have sent the vehicle on 4th September for rectification. Until today i have not received resolution and the service team is not giving me a commitment when the part will be replaced.

Until today i have not received status update from the service team and on a daily basis, i have been calling the service team for the status and they have not been able to give me a TAT for my delivery.

is this the way BMW service team operating?

adding at the time of delivery & post-delivery the Alliance secure insurance document, which is covered for the Tyres, radials was not shared by BMW insurance team. post this issue, when the document was fetched by the service team, the insurance which was taken had wrong Tyre id attested in the insurance paper. I'm surprised if BMW can be lethargic on this important document.

Most important - what is the quality of radial Tyre provided by BMW. if the Tyre burst less than 4 months?

DISAPPOINTING

Mathangi

Sir,
We had purchased car in April 2021 520 d series car no wb12BE 9898
From purchase date till now car had gone to workshop for 6 -7 times and problem is not solved . They always give assurance that this problem will not arise again
And this osl agents while selling cars gives assurances that alternate car will be given but nothing as such happens
Out of 730 days my car is in your workshop for 155 days but no outcome
We feel that this is defective car and your agents selling this car is waiting for warranty period to be over
We would like to say that if this car is defective then kindly replace the car.
We want written confirmation from you and your agents that this problem will not arise in future if it arises then you had to replace the car with new car
According to your agents workshop car had been repaired but we will not pick up the car until and unless we get assurance from both of them

I have owned many cars; but the worst overall (product+service) experience I have had is with a car that is most expensive and considered 'premium'. Two experiences where the 530i ended up at the service centre for 10+ days.
1. Trip to Chikmaglur and 3 of the 4 tyres get damaged. First I dont understand how the tyres are chosen so poorly that one cant drive on Indian highways in peace. Second, spare tyre management is so poor that I get the car only after 10 days!
2. Short spell of rains in Bangalore this monday (12 June) and my car goes into hydrostatic shock!! Bang in the middle of a busy road when all cars, bikes, buses, autos are moving on lanes on either side!! First, a delicate car that can't take water in the roads. Second, estimate of 20-30 days in the service centre for inspection and repair.

In all this, there is no provision or offer of a loaner or spare car for customers who have bought a premium product even for their range. What is the use of a car that sits in the service centre for 2 months in a year. Any escalation meets with the standard answers (1) not our policy to provide cars for major repairs (unsaid thing is that it is not required in cases of minor repairs (2) loaner vehicles are not available (indication of how many cars are sitting in service centres. I have shouted and ranted enough with Navnit motors. Hoping BMW India steps in. Else you just have a very disgruntled customer for any word of mouth. Most i can say for the car is that it is good when it works - but be prepared for many and long periods when it doesn't! Hope someone reaches out and fixes some of the big large issues that need urgent fixing when building a premium brand!

I would like to raise a complaint regarding my PII information leaked to many marketing agencies about the purchase of my BMW with the date, phone number, name, and city.
I had been avoiding this for the past 8 months. Now calls have been increased to 15-20 calls per day.

I didn't expect this from BWM folks. I am about to post it on LinkedIn. I stopped due to how good service you guys provided me while purchasing my vehicle.

I bought X5 in december 2018 in delhi considering it to be a luxury car. Got it serviced on time . 2 years back got front screen replaced, since then there is leakage of water in cabin during heavt rains. Early last year i informed service centre of "blup" noise during a pothole or speed breaker . They test drived it and denied of any fault, It happened twice in last year when i was under warranty. My warranty ended in december 2022 . I was still disturbed by that noise so i went to 3rd party service centre where they confirmed me it to be a Suspension problem during test drive and later shown me damage on tyres because of this problem. I am really upset that why after being reported twice service centre didn't identify and resolved the issue when my vehicle was under warranty. Is it a intentional action on their part or they are not enough competent to provide correct solutons?
I expect solution to my issue under warranty as I'm sure it can be found that issue has been persisting for more than a year by surveying the vehicle and was informed as well

Dear sir good after noon, arivazhagan shanmugam before 2019 bmw promo prizes winning uk 19/01 /2023 consumer complaint in resolved 20/ 01/2023 / complaints board message received your complants update bmw group reply several days bmw representives contact but leven days fast pls can, t any information reply

Dear sir / madam good after noon, me arivazhagan shanmugam before 2019 bmw promo prizes winning Rs, 3, crore 35lack one bmw car and laptop all so custom duty 18, 900 diplomatic mr John nelson phone number [protected] E email [protected]@ gmail .com mr John contact message two time alart message same time money not available last go back rbi bank message received in 24 hour form fill semit messages not show again complaint board complain...

141 000 rupies sheeting BMW company olive George, silver tendreo

I have got my BMW c400 GT under warranty motorcycle serviced from BMW Motorrad Service
Navnit Motors Andheri East.
I have yet to see a worst service then this what had been offered to me.
The bike was handed over 4 hours late then commited time.
The brakes are squeaking which was not happening before and started after the service.
The suspension setting was not done even after mentioning in the job card.
The vehicle was handed over in unwashed condition and dirty filthy condition.
The delivery guy was riding with my personal helmet which is not at all justified specially when we are going through this pandemic period.
The service advisor has no knowledge about the vehicle and still argued.

Very very dissatisfied... Not expected this from BMW..

Oliver George 141.000 one pak fourth one thus end Ru pies sheeting please help me company not respond company mail come after over George I will pay 141000 total sheeting please help

I am owner of BMW-X1 2014 registered and having other cars from Merc, Toyota and BMW too.

I have abided to all the warranty rules and guanine service norms of BMW and very particular about all my vehicles time to time checks and service. My vehicles neither exposed to water or heavy heat nor any dusty environment. surprisingly bmw x1 left rear door locked and could not be opened. when i reported this issue to dealership, they have told me to have the latch changed ( without having rca, why the door got locked) and then let me know, whether this will work or not. however, i have received my old latch in broken condition, dont know the reason. what made them to break it….when the it was in ok condition at the time of removal from the door.

This is really shocker for me, anytime anything can happen to your vehicle, despite being serviced from genuine dealership. I want this to be investigated thoroughly. i should be-compensated for this and need assurance that my vehicle will be good to use.Please let me know if any other details required. attached here some photograph sent by dealership to me and also the invoice, they have sent me/which was paid by me. This kind of experience, simply not acceptable and really frustrating, if such problem can occurs, without any external damage and mis-used.

Hi there,
I am writing this to inform you that the customer service at the BMW service centre in Kolkata is beyond worse, I have contacted the representative Mr.Tridipto regarding my recent notification for a service in the replacement of the front brake pads since the 2nd of November, 2022 and it has now been over 14days and no update, each time I called which I did repeatedly, Mr.Tridipto had been giving me excuses after excuse evading the information for the service update and at some point to not answering my calls at all. I have been incessantly asking for a quotation over two weeks but I still haven’t received it. I don’t know what kind of employees BMW is hiring having known for its high class service and reputation, that employees like this spoil the image of the company. As per my personal thought about this unprofessional service, I am now in the change of mind that I would never purchase a BMW vehicle again having to go through such ordeal. I would advice BMW to take strong action regarding this and to please do something about hiring the right candidate for the company who is enthusiastic about professional work.

I thank you in advance for your time and consideration.

Your discontent client.
Vincent

Hi there,
I am writing this to inform you that the customer service at the BMW service centre in Kolkata is beyond worse, I have contacted the representative Mr.Tridipto regarding my recent notification for a service in the replacement of the front brake pads since the 2nd of November, 2022 and it has now been over 14days and no update, each time I called which I did repeatedly, Mr.Tridipto had been giving me excuses after excuse...

BMW dealer Navneet Motors has made short payment to RTO. Despite giving complaint in writing the dealer has not resolved the issue for 6 months and car is in danger of being impounded.
BMW has washed its hands off the issue saying it is between the dealer and the RTO and not bothered about the serious impact to the customer.