BMW India Complaints & Reviews

I buy my car bmw x1 xdrive 20d in 2017 oct and in last 4 year i changed 6 tyre and all tyre get brusted and i dont know why. in only 23000 km of drive.
my car no is jh01cr4359.

I want to convey you that there is recurrent occurrence of sensor issues on my GS 310 2020 edition. i had already sent mail to you but no replay from your side this is the last and final time i am sending you this email i am fed up with this and going to sell this bike right away please be more responsible over your products its third time i am facing this issue. Its only driven 6456 km only i don't know what to do i can't pay for this

In reference to our BMW X5 30d, (Model year: 2016, Chassis number: WBAKS470200S5113, Engine No: 0005Y063)I am the owner of the above vehicle and was enjoying the ownership from 2016 until a few days back and the joy was evaporated due to the inept handling of a trivial repair issue complicated by your local dealer KUN Motoren located at Mangalagiri, Guntur District, Andhra Pradesh.
The genesis of issue is :
The vehicle has been running well since we purchased the same in the year 2016 and we never experienced any problem whatsoever. That being the case, recently twice or thrice, we experienced a small jerk when using the vehicle at highway speeds of 60-80 KMPH. And, to be just cautionary I did contact our local BMW workshop and submitted my car on 3rd of January 2022 to see if there was any issue or is everything good. We were then advised that it is a minor issue and would cost us around Rs.15, 000 - 16, 000 for changing the gearbox rubber mount for which we have given necessary approval on the phone.
Later on after a two or three days' time, we received a phone call from the above BMW workshop advising that the vehicle, while performing the trail run after changing the rubber mount, had stopped midway and had to be towed to the workshop. They advised that the engine needs to be opened for finding out the defect for the breakdown while performing a test drive and sought our approval.
We then gave our approval for opening the engine for identification of the problem and for necessary rectification as we assumed that it is a minor problem. To our surprise and dismay, we have received an email from the BMW Workshop giving a quotation for the sum of Rs 25, 25, 815.24 (Twenty five lakhs twenty five thousand eight hundred and fifteen rupees) with an advice to pay 50% upfront.
Let me summarize the entire issue:
1. The vehicle has encountered a very minor issue when we were driving twice or thrice, a simple one which is hardly noticeable and has not stopped in between when I was driving.
2. We have contacted the BMW workshop and they advised us initially that just a gearbox rubber mount has to be changed and would cost us anywhere between Rs 15, 000 - 16, 000 for which we have given our consent.
3. Later on after two or three days, we received a phone call that the vehicle has been stopped while doing a test drive after the replacement part has been added. and the engine needs to be opened. We expected a minor problem and gave consent for the same.
4. But, the estimate received from the workshop for a sum of Rs 25.25 Lakhs speaks otherwise.
We are of the opinion that the entire issue is due to the inept and inexperienced handling by your workshop personnel and we are in no way responsible for the huge estimate given by your workshop, because we have handed over the vehicle in a good working condition
We, therefore, request you to take remedial steps for the restoration of the vehicle in a good running condition in which the same was handed over to the workshop.
I think BMW is a world class company with great German build and engineering. and hope necessary rectification will be done by being true to your reputation. But, if no steps are taken from your side for the rectification, I have no choice but to scrap my hard earned car and never return to purchase or dream of an other BMW ever.

I own 3 bmw’s and i am sooo fed up with the aftersales that i want to sell each one of them.

I have a bmw xi bearing no- wb02an6220. At present my car is showing to replace the front brake pads and i have already traveled with this for quite a few kilometres and at present total kilometre is exhausted. Moreover my shock absorber is broken i think so by the sound for which i am unable to drive due to heavy sound and the front headlight was not fitted properly for which it is becoming very difficult to drive at night and as per the massage my car servicing is due.
To day morning i called to mr tridipto mondal for booking of my car but he told my booking will not be before 15th of january 2022 which for two months i will not be able to drive due to faulty brake, broken shock absorber and headlight.
In this regard i want to is this is your procedure to force a customer to drive a car with this faults and i f i drive if any accidents occur then who will be responsible?
i have purchased a bmw by paying a huge amount and i am unable to use the car due to your fault for not repairing in time.
In this regard i am once again requesting you to take the booking immediately without any delay so that i can use it and if you are unable then i will drive the car with this faulty things and you will be sole responsible if any accident occur.
Waiting for you early reply other wise i will have no other option then to complain in proper forum

I am very much mentally harashed & highly unsatisfied by uour service at Nawanit MOtors MUmbai.I gave my card X-1 for servisning
but prblem was nor solved it is 15 days now.They call to reexamine car problem twice as fog collect in head lap.Then they informed me lapc has been changed when I cace back gain observes faon is collected in lamp. Today agin phoned me to sent the car .
Is it the the way to servise the car ? Also I Observes the lamp was not changed even then How youcan chared for it?

Msg you have win 2021 bmw 3corre 60 luck is it true.sundaley call me give 21 k and give your all prize

I win bmw m8 sir

So regarding we are feeling so sad on your bmw product is very very bad my friends also is telling is bmw so much repairing product when we purchased your car first problem
1. two tyres has been bursted with in four month very shame (already we are using tata brand hexa cra for 80, 000 kilometers no need to change tyres

2. seat cover has been damaged

3. air suspension bags so it has been damaged we replaced the new part with in a one week recently again we are facing problem now the vechile is in breakdown position we have

4. your people have been told it's air suspension now your service people telling compressor problem we are feeling really unhappy with bmw so considred over vechile issue

5. now are not able to go outside over heart broken

We are loyal customers of BMW owning 2 BMW cars. The quality of the car is simply superb but the dealer/workshop in Kolkata - OSL Prestige Pvt Ltd is a scam.

Our car met with an accident and we sent the car to the workshop around 23/08/2021. It's been a usual practice that once the car is sent for any work to the workshop it takes almost a month or more to get the car repaired and delivered. The dealership never keeps any stock of any spares and the reason behind it is they are the single dealer in Kolkata and they have no competition to face. This is surely BMW's fault.

Anyways apart from the accidental repair jobs there was a noise coming from the front left side of the car from near the wheel and we asked the workshop to please correct the noise. Just to remove the noise they sent us a quote of Rs.320729/-

It seems there is no diagnostic system for them, just to remove a noise from a running condition vehicle they want to completely change the Front L&R suspension system.

Our car has only done approx 45000kms in 7 years and it's been only used for city driving and it's been driven by a single driver only.

Now please tell us that is it the quality of the car or is it a scam by the dealer/workshop ?

CAR NO. WB06U0707
MODEL-BMW X1 SDRIVE20D MSPORT
Please note that the said car I have purchased from OSL Prestige, Kolkata, West Bengal on dated December 2020 in the name of my company STHAPATI PROJECTS AND INFRASTRUCTURE PVT. LTD. during the Covid19 period but from the very beginning I reported your dealer service that after running the car approx 100 to 200 km driver side AC vents throw the hot air continuously and they examined the same in 1st. meet in service center & release the car and told me now its not happened at all but when I run the car another 600 km same problem arises and I report again for the same. In that time they told me for detail check-up the said matter and they are keeping my car for another 21 days but when I asking for the car after 21 days my car still in same position & when I argued for the same then they told me after 21 days that there is a requirement of new part which is not available now but remember after 21 days later and in the same time my silver statue (cost around Rs. 6, 500/-) which was fixed in my car dashboard & bmw key ring which was gifted me at the time of purchase the car are stolen but there is no justification as well as clarifications for the same by the service manager except sorry. Please note that the its not the way of service policy.
Please note the above matter and solve as soon as possible before taking any legal action.
Regards,
Architect Ananta Mondal
Director of Sthapati Projects and Infrastructure Pvt. Ltd.

Dear sir,

i handover my bmw 3d car to the service centre at thane for the service and they asked me to come back after 5-6 hours.

during the service they changed my car's battery with the duplicate one.

kindly resolve my complaint

contact: [protected]
[protected]

I bought BMW X4 on July 30th, 2020 from Krishna Automobiles, Chandigarh. After an year I called the insurance team to renew my car insurance. After two to three reminders and calls Madam Santosh called me for the renewal of insurance and gave me the quotation. I renewed the insurance.

Now come to the serious matter as follows:

We were on a trip to Himachal Pradesh on Sunday i.e., September 19, 2021. In the morning at 8A.M. a big stone came under the car and damaged the fuel pump and some parts and my car stopped there. I called the BMW helpline they told me that your RSA is expired, it was free only for an year and you haven’t renewed it, so we will arrange the pickup of your car which will be charged as Rs 60/Km but you have to come by your own. Me and my family was shocked that how will we go to our home which was 60kms from the location and there was no facility of cab and bus, not even other basic facilities.

So, my car was towed by the BMW RSA team and I am very thankful to that. Next morning, I visited to Krishna Automobile and meet Mr. Sudhin Gupta (Aftersales – General Manager). I asked him that your sales person have not told me that the RSA was free for just one year, which can be neglected. But who is responsible for not telling me that RSA need to be renewed. I didn’t even received a single phone call from your side for RSA renewal. He told me that this is job of insurance advisor i.e., Madam Santosh. So, what to do now, madam Santosh asked me through Service advisor Mr. Sapam Diman that sir do you want to renew it now, how disgusting is that, why should I renew now, they should atleast tell every customer that your RSA need a renewal, which they didn't. And this all was not expected at all from a big company like BMW. Otherwise what will make a difference between a luxury brand like BMW and other brands, even the brands like maruti do ask for renewal and all. So just because of not guiding/not even telling me about this RSA renewal by call, message or mail My whole family has to suffer in that unsafe remote area and simultaneously I was charged for getting my vehicle tow. And I am glad that It happened just 60km from my home otherwise it could have become a more drastic experience for me.

This was totally not expected from BMW team, I am shocked.

In my family there is a Mercedes Benz too, the staff is more cooperative and sincere than BMW team. Sorry to say but it is true. I am really very disappointed from BMW team.

Now please take a necessary action against the team who is responsible for RSA renewal.

Regards

Geeta Bhandari

We purchase 330Li Petrol model on 2nd August, while driving on 7th August on indian road Front right tyre got damaged,
given complain to our dealer, but availability of tyre in all India warehouse is zero. and inform us that tyre will come from Germany and it will take 25-30days,
Till today our dealer is not able to confirm the date of tyre replacement.

this is a big issue regarding service and part replacement from bmw side.

after purchase my car is ideal in my parking.

we are surprise about bmw services.

please share bmw service person name and mobile no.

I received an email from BMW uk. That u won 3.6 crore in lottery draw.

Pls confirm this is true or fake.

I have a BMW GT which has run close to 57000 km purchased from infinity cars. The car has been a nightmare from the time I brought it. Every time it went for service they always had some additional expense in the form of repairs right from the first service after 5000km. The car AC has now packed up and the metal particles have gone into the AC system. As per BMW India and the dealer (infinity), it is an electro-mechanical failure which can happen and they will not replace the same for free as it is outside the warranty. Very unprofessional. I have three cars and this BMW has been the worst experience

Hi Team BMW,

I received the below message to my Mobile Number ...I am an Indian National...Is this message true or Fake??

YOUR MOBILE NUMBER HAS WON 3CRORE 60LAKH IN 2021 UK BMW CAR COMPANY AWARD. TO CLAIM SEND YOUR NAME, AGE, PHONE NO AND ADDRESS TO; [protected]@gmail.com

I can't start my vehicle...batery was totaly gone...I want the new battery or replace..
This is the first and last time iam saying...

1. Have been raising a complaint of excessive engine vibration since last two service but the compliant is left unattended by Harshit who is regularly been the attended to from BMW Bird Automotive Gurgaon Haryana India. His mobile no is +[protected]…name Harshit.
2. Finally I was told that a rubber part on the engine mounting has broken due to which the Vehicle is vibrating….and I had sent the car for the same problem twice.the entire elite of bmw bird automotive could opt figure out it then. It took them 4 days post my blast to figure it out ….disgusting. Vehicle has been returned after 5 days stating that the part is not available…we will call you once it has been received by us and you please bring the vehicle to the workshop.
2. The rear bonnet of the the car has scratches post I ordered a ceramic coating on the car from Bird Automotive….three coatings….this being the second one.
3. Tyre nozzles were damaged and despite repeated requests with Harshit +[protected] the feedback received that as per his service manage the vehicle needs to be bought back into the service centre by the owner for any further assistance or your get locally repaired.
4. Delivery of the car was given to me with almost all the tyres running on bear minimum pressure….and I was what the ###…is this BMW or some ### Chinese car?

I have got the photo of the damaged tyre share with BMW Bird Automotive managerMr Harshit….but the same cannot be uploaded due to size issues.

5. On 21st July 2021 at 12:57 pm a lady called from mobile no +[protected] asking for feedback and n delivery. I told her that I would a negative rating for the same…she hurriedly put the phone down stating that she would get back and talk to the concerned service advisor. ( I have my call record you can verify your employees)

As it happens the call never comes back …hand in gloves…you watch my back I will watch yours…simple.

Thanking you,

Frustrated CUSTOMER
Amit Doger
[protected]

How do you get the price