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BMW India Complaints & Reviews

1.8
Updated: Mar 24, 2026
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R
rajshsam85
Mar 10, 2020
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Hi,
Subject: vehicle returned from service didn’t have few mats, service adviser not taking accountability of that.
Vehicle no: tn05-bu-0008
Service advisor: kishore ([protected])
My car bmw 3gt 2018 model was taken for service by bmw service center - kun bmw – ambattur, chennai india on 25 feb 2020 and return on the same day. Concern is two of my bmw mats are missing which are specially customized and tailor made.
On 25 evening car was returned from service while i am not at home. I found the missing mat on 26 feb 2020 and enquired the service advice kishore about it, he told he will enquire and come back in some time. He came with the answer that the mat will be in the boot, i said i already seen every where, and i can’t find it. He told that he will check the cc tv camera and will come up with answer. He didn’t turn back for couple of days, i called and asked about the status, he send a video which they capture during the vehicle arrival for service. I watched the video and highlighted my mat in the video by taking snapshot of the video and pinged him in wats up and called him, kishore accepted and said he will enquire further and will be back in some time which he told on 29 feb 2020 and till today (9 march 2020) he didn’t turn back. I called today 9 march 2020 at 12.10 pm and got a surprising answer from him, he didn’t even have 0% care for my concern he told that he could not see the mat in the screen shot, so he is telling the mat is not present while the car came for service. I got frustrated and informed that i am going to raise a grievance on this, and i disconnected the call.
This is unprofessionalism to the core,
1) first, losing the mat while cleaning and a service adviser didn’t take note of it.
2) ignoring the customer by not calling back with proper update, expecting customer to call for the service adviser mistake. Hats off to service advisers’ attitude.
3) even a video evidence with snaps highlighted ignored simply to avoid taking responsibilities of his (Service advisor) mistake, attached the snap shot. Accountability is missing.
4) they didn’t stand by word, when i highlighted the evidence and send it back in whatsapp, he checked and accepted and committed in call that he will check and come up with updates but now he is talking as if he could not see the mat in the snapshot shared. I am attaching the snap shot here for your reference.
The cost of the tailor-made mat is not which triggered me to write up a mail, this is matter of questioning my integrity. The amount of care, transparency, accountability, honesty that i received in bmw ambattur service center is awful. I feel terribly bad for receiving this sort of treatment, this bad experience typically defame my value towards bmw, i am wondering with this kind of experience how could i recommend my favorite brand bmw to any of my friends and family.
BMW India customer support has been notified about the posted complaint.
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    S
    Sandaruwan
    Feb 27, 2020
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    Address: THE BMW AUTOMOBILE COMPANY. 22 Garden Close, Stamford, Lincs, PE9 2YP, London. United Kingdom.

    Contact the courier at once for immediate delivery of your winningcheque to you.." ([protected]@hotmail.com)
    Inbox
    X

    Bmw automobile company
    Attachments
    Mon, feb 24, 7:52 pm (3 days ago)
    To me

    Best machine world

    The bmw automobile company.

    22 garden close, stamford,

    Lincs, pe9 2yp, london.

    United kingdom.

    Attn: lucky winner

    This is to inform you that you have won a prize money of one million great british pounds, (1, 000, 000 gbp=220, 000, 000 lkr) two hundred and twenty million rupees and bmw x6 suv (2020 model) for the year 2020 bmw automobile promotion united kingdom. This was a mobile draw promo which was held in london, united kingdom.

    The bmw motors promotion is sponsored by united kingdom promo and other international companies. The bmw motors mobile draw is held to encourage you and others to play and promote mobile users.

    Information about england bmw 31st anniversary.

    England bmw anniversary is an independent anniversary organization that has been financially assisting people with its intention to change people's life since 2008, many people have benefited from it over the years. All participant were selected randomly through a computer ballot system of different mobile numbers over 100, 000 unions and corporate bodies that are listed all over the world and your mobile number happens to be among the lucky 5 mobile numbers selected by our bmw machine system from over 1 million mobile numbers that was used for the contest, this is how you won the bmw prize.

    To file your claim, you are to provide your information for final verification to enable you receive your cash prize and your bmw x6 jeep, provide your claims information as required below:

    Kindly note that the original of your winning cheque and the certificate with other relative documents from the court and the probate registry has been forwarded to the courier company for onward delivery to you as soon as you contact them. Let it be known to you that all taxes and delivery fee has been paid. By bmw automobile company united kingdom, therefore, you will only be required to pay sri lanka local custom clearance fee when your parcel has arrived in your country.

    You are therefore expected to contact our affiliated delivery company (City courier global services intl.) in which your winnings cheque of one million great british pounds, (1.000, 000 gbp) has been sent to for delivery to your residence.


    Do contact the city courier global services intl. With the contact information below for further instructions on how to send the winning cheque to your location

    Please, you should fill your verification form below this mail and also send it down to the courier company for reference and verification purposes via email and also attach your invoice which is below (Find attached invoice), please indicate that you are contacting them regarding bmw promotion.

    Verification and funds release form

    1. Name in full:

    2. Address:

    3. Nationality:

    4. Age:

    5. Sex:

    6. Occupation (Position held):

    7. Home phone & mobile number:

    8. I d card or passport number:

    9. Winning phone number:

    10. Have you ever received such sms as this or won any prize before? Yes or no…

    Where would you prefer your car to be shipped? Home or office address?

    Contact courier with this email below:

    City courier global services.

    Link.. https://www.cglobalcs.com/

    Telephone... [protected]

    Dispatch officer: mr. Adams bradford
    Company email:[protected]@hotmail.com

    Note: you are to keep your winning personal to yourself, do not disclose to anyone until you have claim your prize, because bmw company has discovered a huge number of double claiming due to recipients informing close friends or relatives and third parties about their cash prize and also sharing their winning notification. As a result of this, these friends try to claim the winning prize on behalf of the real recipient. The england bmw anniversary board has reached a decision from headquarters that any double claim discovered by the lottery board will result to the cancellation of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize. You can as well come over to london for the claim of your prize if necessary.


    Special notice:

    This office will not be responsible for any outstanding fees. Remember sri lanka local custom fee clearance are to be paid by you and not the lottery board, for the fact that the lottery organizers has made all the provision expenses, regarding delivery of parcel

    Have it in mind that your won prize cannot be deducted from your winning amount, this is because the total amount has been insured to the real value. This is to protect winners and to avoid misappropriation of funds.

    It is expected that you add your identification numbers{parcel/num/1405}as the subject of any correspondence with the courier company to ensure they respond in a timely manner.

    I will require a concise update on proceedings with the firm as soon as you are in contact with them. If you need any assistance whatsoever, please do not hesitate to let me know. On 7th april 2020 the bmw company will issue you an invitation letter for oncoming winning award, do have a nice day,

    Congratulations again from all our staffs. Please do regularly check your mail as we update you when to receive your winnings.

    From the management and staff of the bmw company, we say congratulation once again!.

    Dr. Daniel fox

    Bmw automobile company uk.

    The claims director/event manager

    Payment and release order dept.

    From: nilanthi ratnayake
    Sent: tuesday, february 25, 2020 11:58 pm
    To: [protected]@hotmail.com
    Subject: dbmw promo msg from phone no.+[protected]

    K. A. S. S. Sandaruwan, 8/7, batawala, padukka, nokia phone, no.[protected], age 33
    ...

    [message clipped] view entire message
    4 attachments

    Nilanthi ratnayake
    Feb 25, 2020, 11:13 am (2 days ago)
    To bmw

    Verification and funds release form

    1. Name in full:kodithuwakku arachchige supun sameera sandaruwan

    2. Address:8/7, batawala, padukka, sri lanka

    3. Nationality:sinhala

    4. Age:33

    5. Sex:male

    6. Occupation (Position held):cook

    7. Home phone & mobile number:[protected]

    8. I d card or passport number:[protected] v

    9. Winning phone number:[protected]

    10. Have you ever received such sms as this or won any prize before? No

    Where would you prefer your car to be shipped? Home or office address? Home

    Bmw automobile company

    Bmw automobile company
    Feb 24, 2020, 9:53 pm (3 days ago)
    To me

    Attn: lucky winner

    Thanks for your prompt reply, but be informed that this is not the office you are to contact for your donation pay-out, you are to contact mr. Adams bradford for your donation funds with the information supplied you before which is also given below,

    Contact courier with this email below:

    City courier global services.

    Link.. https://www.cglobalcs.com/

    Telephone... [protected]

    Dispatch officer: mr. Adams bradford
    Company email:[protected]@hotmail.com

    Do contact him and give him the following information

    1. Name in full:

    2. Address:

    3. Nationality:

    4. Age:

    5. Sex:

    6. Occupation (Position held):

    7. Home phone & mobile number:

    8. I d card or passport number:

    9. Winning phone number:

    Where would you prefer your car to be shipped? Home or office address?

    Get back to me as soon as you have received your prize so that i can close your file in this office.

    Dr. Daniel fox

    Bmw automobile company uk.

    The claims director/event manager

    Payment and release order dept.
    BMW India customer support has been notified about the posted complaint.
    My winners.bmw frist praiz in india not avish kuamr mena nat a winner I'm chandra singh

    Charlie devli
    Winner in india anniversary awad 2018
    I'm call for mena I not responding in mena call
    I'm complete.in home minister
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      R
      Rahul051994
      Feb 22, 2020
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      Address: Paschim Medinipur, West Bengal, 721301

      I have requested for the test drive of bmw 6 series gt last week but the sales man namely santanu of osl prestige kolkata has denied for that week due to some events going on at guwahati and he will come after the arrival of vehicle, and he has confirm me that he will be giving the test drive today[protected], but he failed to do so. I have contacted him many times but he has no interest in selling the car and he is making the useless excuss that car is under repair it will take a time to get ready. Yesterday[protected] he has said me that he will come tomorrow[protected] at 12:30pm but anyhow today[protected] he saying that sorry sir vehicle is not ready and there is no possibility of test drive to be provided. He is making the excuss because we live near by kolkata. I'm in touch with him from last 20 days and till now is has not able to provide the test drive of cars.
      Company should take a necessary action against him so that any other sales representative should not do same.
      Company can contact me at [protected] (Rahul agarwal)
      BMW India customer support has been notified about the posted complaint.
      I didn't recieve any winning prize, to get that I need to pay 24, 700, how could I pay to unknown person, I have got this mail last 6 days ago, so please resolve this problem as soon as possible. Thank you
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        M
        mukund k jalgaonkar
        Feb 12, 2020
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        Address: Saitower,Near Corporation Bank,Ambadi Road,Vasaiwest, Thane, Maharashtra, 401202

        I have received mail from the bmw organisation and congrates me for winning 500british pound+i bmw 5 series car2018 model +brand new hp laptopin[protected] and from that i have just following instruction by mr curd and depositedmore than 11lack in val rupees in given acounts by mr curd and his coligs mr wilfred /wilson and now firstly mrcurd informed me your winning demand draft is antioned and hadover to me as per my request
        After two days again mail received as the indian tax revenew department officer in charge mr jeorge sandeep has seized my winning parcel nd raested mr wilson at dehli airport and for release the documents i have to deposite rs 4.5 lacks, acordingly i have deposited requested money in requested acount after waiting for parcel mail received fromr curd that fraft is deposited in forighn currencr unit of axis bank, but the funds not yet transferedand last two days mail content of the city bank neesd conversion and demurge fee of r 1.50 lacks
        This is the way i am cheated for 11 lacks in name of mr victor cur and is coling mr wilson /wilfred, no call from mr curd are stopped and mr wisonis still comunicating by whats up no[protected], and chalenged me to come dehliwithout any fear
        Best regads
        Mk jalgaonkar
        Cheated indian citizen by bmw?
        BMW India customer support has been notified about the posted complaint.
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          V
          Vakadi Abhishikth
          Feb 5, 2020
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          Dear Beneficiary: Abhishikth Vakadi

          We wish to congratulate you and your family on this note, for being one of the five lucky winners selected in this New Year BMW Automobile 31st M5 Annual Anniversary Award Program 2020.
          As We Have Commence In This Year 2020, We felicitate with you and your family and especially for being a Citizen of (INDIA). This promotion was set up by the BMW Auto-Mobile Company here in United Kingdom to Eradicate poverty and to Encourage prospective Mobile Phone Users from different Telecommunication Companies in Asia continent. Our Screening Committee and National Advisory Board have completed all verification and screening. You have been approved to received A Demand Draft of Three Hundred and Seventy Thousand (£370, 000.00 GBP) Great British Pounds, Equivalent to your Country Currency Three Crores Thirty Five Lakhs (3, 35, 00, 000.00/-Inr.) India Rupees, and a BMW Captiva Car X6 Jeep, A Brand New HP Laptop and other Sensitive Documents by a Special Diplomatic Delivery Approved by the Management of this Company.
          Your Won prize from the BMW Company will be delivered safely to your door step through our Accredited Dispatch Company
          (WORLD COURIER EXPRESS DELIVER SERVICE).
          We resolved to use this Special Diplomatic Umbrella for Security reason and the safety of your Consignment. Your name, Winning Mobile Number and Delivery Address have been made available to the Delivery Agent.
          Our Delivery Agent BARRISTER OLIVER JACKSON from the WORLD COURIER DELIVERY SERVICE
          (WCD AGENT) will be Arriving India.
          You are to provide him a copy of your Valid ID proof (ID CARD/PASSPORT/VOTERS CARD PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Handover your parcel to you.
          The flight information with British Airway has already been sent to the Delivery Agent.

          NOTE: KINDLY SEND US ANY SCAN COPY OF YOUR PHOTO IDENTIFICATION PROOF AS REGARD THE RIGHTFUL WINNER OF THIS AWARD

          BMW WINNING PACKAGE DELIVERY DETAILS.

          DEPARTURE LONDON HEATHROW AIRPORT DATE: 05/02/2020
          TIME: 20:45:00 P.M (UNITED KINGDOM TIME)
          ARRIVAL NEW DELHI I.G.I. INTL. AIRPORT TERMINAL 3 DATE: 06/02/2020
          TIME: 09:05 A.M (INDIA TIME)

          Your Parcel Contains All Of The Following Items.

          1) A DEMAND DRAFT OF £370, 000.00 GBP. (RS.3, 35, 00, 000.00 INR)
          2) BRAND NEW HP LAPTOP.
          3) YOUR BMW X6 CAPTIVA SENSITIVE CAR KEY'S
          4) CAR REGISTRATION HARD COPY DOCUMENTS.
          5) AFFIDAVIT OF CLAIMS ELIGIBILITY HARD COPIES.
          6) YOUR WORLD COURIER AIRWAY BILL ISSUED.
          7) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A.) UNITED KINGDOM.
          Our delivery officer will Contact you Immediately he arrives India By British Airway Flight On
          06/02/2020.
          He will put a call across to you immediately he arrived India and you are to make sure that you oblige to his Instructions Swiftly by Remitting The payment of the INDIA GOVERNMENT CUSTOM DUTY NOTARIZATION CLEARANCE FEES levied upon your Foreign draft for Endorsement and Approval, This Payment must be made by you as the sole beneficiary of the certified draft as we have contacted the India Home Ministry and they have given ENDORSEMENT as regards to International Monetary Funds regulatory Policy (IMF) adopted by the INDIA HOME MINISTRY, You Are To Contact Our Senior Delivery Officer From W.C.D. Via Email:
          WCD.[protected]@GMAIL.COM
          and provide him with any of your identity proof, You have to give us confirmation of this mail before our Accredited World Courier Delivery Officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with India custom Authority as he arrives your Country India.
          Please be aware that your BMW CAR has already been shipped to your country with your Address provided to us and will arrive India in another 2 weeks after you have received your Authorized Demand Draft and has been cleared and deposited to your account in your country INDIA. Attached to this mail are, Scan Copy of your delivery Airway Bill, The BMW Captiva X6 Jeep Car, The Brand New HP Laptop, A Letter of Trustee/Guarantee and the photo ID proof of the Delivery Agent to know whom exactly you will be dealing with.

          Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Parcel Code: DEL/REF/BMW147XX confidential till your Parcel is delivered to you in your address.
          This is part of our pre-cautionary measures to avoid double claiming and unwarranted abuse of this Program.
          Please be warned !!
          From the Management and staffs of the BMW Company we say Congratulation once again

          Mr. Tim Abbott.
          BMW Automobile Company UK.
          The Claims Director/Event Manager
          BMW India customer support has been notified about the posted complaint.
          The all process will be done the lottery sender will asking money is high but it can not imagine he also gambling his name is Louis Phillip he is from UK now he is in India
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            S
            Swapnil Awalkar
            Feb 3, 2020
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            Address: 414,raviwar peth karad., Near water tank, Satara, Maharashtra, 415110

            Your winning prize of 3crore 60lakhs from bmw automobile company will be deliver to you tomorrow, check your email & send your id proof to: [protected]@gmail.com

            Please send me details true ya fake.

            My email i'd
            [protected]@gmail.com
            And
            Mobile phones number
            [protected] / [protected]
            From = karad 415110
            District = satara, maharashtra
            India.
            BMW India customer support has been notified about the posted complaint.
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              K
              karthikeyanb
              Jan 22, 2020
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              Address: NO 27 PANDIA NAGAR, Dindigul, Tamil Nadu, 624001

              Dear sir / madam,

              I am writing this, to document my displeasure on company and the dealer.

              I bought an bmw 6 gt 620d luxury line model, 6500 km driven demo car
              Invoice no: chn/2019-20/0590. Dated on 22.12 2019.

              Vin: wbajx2703kbs66733.

              I was denied of the 5 year free service package that is been given to this model from bmw. And only 3 year free service package was accepted and mentioned in the invoice. But again now the dealer steps back and say he would be giving only 2.5 yrs free service package since its an demo car and used by the dealer since july 2019. This information was not shared to me during the discussion and negotiation of the deal and during the buy.
              I feel disappointed and cheated from both bmw and kun exclusive chennai, india.

              I am affected by both money and time thinking about this.

              Either the car should carry full free service package for five years given from bmw for this model starting from july 2019 to july 2024.
              Or
              The car should have three years free service package as accepted in the invoice from the date of invoice. That is from december 2019 to december 2022.

              I look forward to your prompt response on this matter.

              Yours faithfully,

              Dr karthikeyan balakrishnan

              [protected].

              No 27 pandia nagar dindigul tamilnadu - 624001
              The dealer was kun exclusive chennai india
              BMW India customer support has been notified about the posted complaint.
              Jan 28, 2020
              Updated by karthikeyanb
              Waiting for the reply
              regards
              dr karthikryan
              I want to know the details it's true or fake
              No credit card mobile number [protected]
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                nalini balla
                Jan 22, 2020
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                These days i am receiving continuous mails and messages even calls too saying that i won the prize money rs.33500000 and bmw car. I just want to know whether is it true or fake?
                And i have received a message like:

                Your number have won 3.35, 00, 000.00/-inr & bmw car from bmw company for claim send your,
                Name
                Mobile
                Age
                Addre
                Occupation
                To: bmw. [protected]@gmail.com
                Please tell me whether that is true or fake message?
                BMW India customer support has been notified about the posted complaint.
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                  anuanusreejith
                  Jan 19, 2020
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                  Address: Ashly Punnamoodu Varkala PO, Thiruvananthapuram, Kerala, 695141

                  Sir,
                  I got an email which states that, I have won a prize money of three crores sixty lakh Indian rupees and BMW 2019/2020 car for the year 2019 which is given by BMW mobile promotion award by UK, Korea, USA promotion and other international countries .This prize is offered to individuals for eradicate povery in the world and also states that among millions mobile numbers they select 5 primary mobile numbers, in that my mobile number is one among them.The sender ask for some personnel details including bank account, my residential address, job details, nationality, personnel ID also.Firstly I want to know about this prize winning mail is right or wrong?

                  Kindly please give a reply about that message
                  BMW India customer support has been notified about the posted complaint.
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                    ash9990
                    Jan 10, 2020
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                    Address: Flat No 16 / 20 Shantiniketan K D Road Opp Kirti College, Prabhadevi, Mumbai City, Maharashtra, 400028

                    This is regarding your my vehicle bmw x5 - mh 15 cd 9594 - photos attached when vehicle was handed over to the driver vismit and also the photos with the damages to my vehicle.

                    It is such a disgrace to have sent my car to your company — workshop for repairs... You have managed to spoil my vehicle.

                    My vehicle was sent to the workshop after a lot of follow up by ms. Sujata for the airbag replacement campaign. The vehicle was picked from my residence on the 3rd of december, 2019 it was promised to be delivered within 3 to 5 working days. On not hearing from the workshop infinity for about 10 to 12 days when we called and enquired, we found out that the vehicle was not worked upon till the 20th of dec. On further follow up calls we were informed that the part was not available and it is going to be shipped from germany. The dealer - workshop booked our appointment and kept our vehicle without having the part. Complete unprofessionalism.

                    The vehicle was then diagnosed by the workshop for further repairs and service, which we never requested. We had not confirmed any of these diagnostics charges to be paid or their approval to carry out any further work.. The vehicle was sent for the airbag replacement campaign on the 3rd of december 2019. The vehicle was not repaired as the required part was not available till the 20th dec and was still to be received from the company i. E. Still to be received from germany. The mail we received for was for estimate of the other repairs for the diagnostics. There was no information regarding the vehicle being ready for delivery.

                    We were informed via email on the 4th jan, 2020 that the vehicle was ready for deliver and if they do not receive the go ahead for the repairs they would charge us the rentals for parking from 27th dec onwards.

                    On the 4th of jan, 2020 we asked them to deliver the vehicle. On further discussion with the advisor on the following day for the delivery of the vehicle, we were informed that the vehicle is damaged and said that it is not possible to deliver the vehicle.

                    I was disturbed and also immediately asked them to repair the same as well as send me a replacement car.

                    The advisor does not recall our conversation and denies our demand for the same.

                    Anyways we have even written the same in our mails and clarified that we have requested a replacement car for the period of delay caused as well as inconvenience caused.

                    The question of paying for any diagnostic charges does not arise but i shall pay the same as per your demand.

                    I will surely be charging you for the delay caused at your end and the rental for the car since the 4th of january 2020. We will be charging our rental rs 5000/- per day till the date of delivery and repairs. As you have mentioned in your mail the vehicle will be ready on the 15th i. E. 11 days which will be rs 55000/- plus gst. Please note and pay the same.

                    We shall sue your company in the consumer court for my losses.

                    Bmw is spoiling its brand image with such unprofessional behaviour.

                    Hope a wiser cousel prevails on your self and your management.

                    Please consider this as a notice and clear the same immediately.

                    Regards

                    Ashish gandhi
                    [protected]
                    BMW India customer support has been notified about the posted complaint.
                    Dear sir, madam
                    This days I am receiving message like this
                    YOUR MOBILE NUMBER HAS SELECTED FOR 3 CRORE 60 LAKH INDIA, USA, UK BMW CAR TO RECEIVED DRAFT SEND YOUR NAME AGE ADRESS MOBILE NO REPLY TO: (Protected)@outlook.com
                    Please reply me is it true or false.
                    I too got same message that, " YOUR MOBILE NUMBER HAS SELECTED FOR 3 CRORE 60 LAKH INDIA, USA, UK BMW CAR TO RECEIVED DRAFT SEND YOUR NAME AGE ADRESS MOBILE NO REPLY TO: [protected]@outlook.com

                    IS IT TRUE OR FAKE...
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                      N
                      Navdeepsinh Jadeja
                      Jan 8, 2020
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                      Address: Jamnagar, 361140

                      I got the BMW promo award 30 anniversary your winner... This is true please tell me???

                      We wish to congratulate you and your family on this note, for being one of the five lucky winners selected in this New Year BMW Automobile 31st M5 Annual Anniversary Award Program 2020.
                      As We Have Commence In This Year 2020, We felicitate with you and your family and especially for being a Citizen of (INDIA). This promotion was set up by the BMW Auto-Mobile Company here in United Kingdom to Eradicate poverty and to Encourage prospective Mobile Phone Users from different Telecommunication Companies in Asia continent. Our Screening Committee and National Advisory Board have completed all verification and screening. You have been approved to received A Demand Draft of Three Hundred and Seventy Thousand (£370, 000.00 GBP) Great British Pounds, Equivalent to your Country Currency Three Crores Thirty Five Lakhs (3, 35, 00, 000.00/-Inr.) India Rupees, and a BMW Captiva Car X6 Jeep, A Brand New HP Laptop and other Sensitive Documents by a Special Diplomatic Delivery Approved by the Management of this Company.
                      Your Won prize from the BMW Company will be delivered safely to your door step through our Accredited Dispatch Company
                      (WORLD COURIER EXPRESS DELIVER SERVICE).
                      We resolved to use this Special Diplomatic Umbrella for Security reason and the safety of your Consignment. Your name, Winning Mobile Number and Delivery Address have been made available to the Delivery Agent.
                      Our Delivery Agent BARRISTER OLIVER JACKSON from the WORLD COURIER DELIVERY SERVICE
                      (WCD AGENT) will be Arriving India.
                      You are to provide him a copy of your Valid ID proof (ID CARD/PASSPORT/VOTERS CARD PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Handover your parcel to you.
                      The flight information with British Airway has already been sent to the Delivery Agent.
                      BMW India customer support has been notified about the posted complaint.
                      Bmw.lattery winning prize. Jan 13. 2019 company was send message on that day. But i have not understand. Please clarify the details..
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                        Pratapjacky
                        from Tiruvannamalai, Tamil Nadu
                        Jan 3, 2020
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                        Address: Pratap 15th ward ambethkar nagar harur tk dharmapuri Dt pin 636903, Dharmapuri, Tamil Nadu, 636903

                        Sir, my name is selvarani, i i have received amail that said, i won bmw lottery award winning prize is 3 crore 60 lakhs rupees in indian money, they asked me to pay 21500rs for registration fees? I am a poor person., i can't afford to pay for the registration, i don't know where to find good information about this. Could you help me with this situation?
                        BMW India customer support has been notified about the posted complaint.
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                          D
                          D Gumber
                          Dec 31, 2019
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                          Address: Faridabad, Haryana, 121002

                          I own the above mentioned car last 4 year and well maintained at faridabad service centre on regular intervals. Last 4 days back car met accident and got damaged from rear, it was a surprise to hear the reply that faridabad service centre dont have the spares & it will take 25 days to arrange.
                          Can bmw india explain me the reason of such condition?
                          BMW India customer support has been notified about the posted complaint.
                          We didn, t get money.we got message before 7 month over that last message. Came to me from rbi i got message. On november 25. Last. Please replay as soon as posibele my gmail is [protected]@.please replay.thank you sir
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                            S
                            samaygupta
                            from Delhi, Delhi
                            Dec 28, 2019
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                            Address: Safdarjung Enclave, A1 Block, 110029

                            Dear bmw india,
                            You guys make wonderful cars and now as such i am a proud owner of your x4 xdrive 30d, which is worth a tonne of money. Further we understand that bmw will deliver what it promises.

                            Now a confusion may have arisen where in, previous to booking of the car, we were told that it will come with a display key, and even the catalogue specifications, forwarded to us by mr pankaj contains, the display key as standard parameter. Please refer to the attachment. It is on record that this specification catalogue was send to my whatsapp no. [protected], and i still have it.
                            The feature was confirmed by mr. Pankaj sharma (Krishna automobiles chandigarh) to us when we were floating queries to him.

                            Now as such we do not treat that mr pankaj has concealed anything and he may have delivered as per bmw policy, but it came to us as a rude shock that the bmw display key now does not feature as a part of the car anymore.
                            Since, the car we purchased was not readily available with the dealer, and it came through prior booking, we remained obvious of the above fact or other wise we may have chosen another car.
                            You can be proud o[censored]s, as you should ask mr. Pankaj that we did not even visit his outlet, and the complete communication, from booking, to full payment in advance, and then only subsequently delivery was taken.
                            Such is the assurance that brand bmw carries, and germans, have a knack for delivering the highest quality in addition to customer satisfaction.

                            Now i take this opportunity, not to blame either the dealership, or bmw within its right, not to give a display key, at any stage, but i request that this display key should be provided to us as a special case < as the confusion arose due to sharing of this specification chart and based upon our earlier queries with regard to special features that come with car, and this display key was exhibited to us as your unique selling point, during marketing of this car.
                            Ours is a reputed company with almost all directors having various luxury cars with them.
                            This is the second bmw in our family, although the earlier one was bought from the same dealership in 2009, under the same billing : girdhari lal constructions pvt. Ltd.

                            We feel that we deserve a bmw display key, with this car, and we will be highly obliged.
                            Your customer care representative ankur was equally concerned with respect to the anomaly that has occurred during the purchase of the above mentioned car, and hope the same is removed in the shortest possible time.

                            Proud owner of a bmw product :
                            Sanjeev gupta.
                            BMW India customer support has been notified about the posted complaint.
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                              M
                              mangeshjadhav
                              from Pune, Maharashtra
                              Dec 14, 2019
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                              Address: Nashik, Nashik, Maharashtra, 422403

                              We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year bmw 33th annual anniversary 2019. We felicitate with you and your family and especially for being a citizen of (India). This promotion was set up by the bmw automobile company here in united kingdom to encourage prospective mobile phone users from different telecommunication companies. Our screening committee and national advisory board have completed all verification and screening. You have been approved to received your demand draft and a bmw suv car by a special diplomatic delivery as approved by the management of this company. Your cash prize of five hundred thousand great british pounds (Gbp) equivalent to three crores thirty five lakh rupees (Rs.3, 35, 00, 000.00/inr) will be delivered safely to your door step through our accredited dispatch company (City sprint courier express service). We resolved to use this special diplomatic umbrella, your name, phone number and address have been made available to the delivery agent.
                              BMW India customer support has been notified about the posted complaint.
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                                A
                                ahankara
                                Dec 13, 2019
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                                I would like to know whether this promotion is true.
                                I receive a message to my contact number regarding promotion on behalf of the 30th anniversary of bmw automobile company uk. It says that i have won one million great british pounds, (1, 000, 000 gbp=220, 000, 000 lkr) two hundred and twenty million rupees and bmw x6 suv (2019 model). I want to know whether this is true.
                                BMW India customer support has been notified about the posted complaint.
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                                  S
                                  Shakil Chintaman
                                  from Mumbai, Maharashtra
                                  Dec 1, 2019
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                                  Address: Ranta plot vejalpur road, Near madni masjid Godhra, 389001

                                  Yesterday i got a mail that you have to win bmw automobile 31th m5 annual anniversary award program 2019

                                  Please provide specific information about whether or not lucky gift is good or bad
                                  Avoid a man who wants to be a lucky castamer of a company who wants to be a brand new chef, a company that has 3 million dollars in cash and a fortune of 35 million.

                                  My address and email i'd
                                  Email [protected]@gmail.com
                                  My name : shakil husen chintaman
                                  Gujarat india
                                  Mo :[protected]
                                  BMW India customer support has been notified about the posted complaint.
                                  Dec 01, 2019
                                  Updated by Shakil Chintaman
                                  Avoid a man who wants to be a lucky castamer of a company who wants to be a brand new chef, a company that has 3 million dollars in cash and a fortune of 35 million.
                                  Midas pen please aisa dobara Nahin hoga sorry e i g suspend please request dubara Nahin hoga colour hack and lulubox
                                  Dungar Solanki's reply, Nov 23, 2019
                                  Thank you so much aisa dobara Nahin hoga
                                  Dungar Solanki's reply, Nov 23, 2019
                                  My ID suspend
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                                    G
                                    Gaurav Pagaria
                                    from Igatpuri, Maharashtra
                                    Nov 29, 2019
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                                    Address: A303 Anantpuram, Kolhapur, Maharashtra, 416005

                                    Dear sir / madam,

                                    I have a bmw gt car registered under registration number mh14 eu 8811 in the name of mrs. Snehal atul shinde. The registration certificate of the same is attached for your perusal. I am extremely dissatisfies with your dealership at bawaria motors, hadapsar, pune, maharashtra, india. My bmw gt car was drowned in floods that had occured recently in maharastra. I had sent the vehicle to the dealership for insurance claim settlement. At time of delivering the vehicle to the insurance company by the dealership, i was told that it has accrued a charge of around 40000 inr for the services we have provided. After asking further details for the same, i was told that they have provided the insurance company with a repair estimate and for the same they are charging 40000 inr. I have few querries here : 1. Every time when ever i send my car for a regular service, any repair, damage claim, etc i am always provided with a detailed estimate for the same which is never charged by the dealership, no matter i get my car repaired from them or i get it done from any other dealership. 2. Even if in case the cost of just providing a repair estimate to the insurance company is 40000 inr, i as a consumer am having full rights to be informed in advance for the same, a consent for the same should be take by me and then the services should be provided. 3. When the whole world was there to help the people effected by floods, your dealership was still there forgetting the humanity clause and claiming their charges stating that we also have our costs that need to be fulfilled. Anyways, just to avoid the delay in delivery of the vehicle, i was forced to agree to pay the charges, which in turn i immediately paid to your dealership. Even after payment of charges immediately the delivery was delayed for 2 more days stating that bmw vice president is visiting the dealership and it is not possible for us to provide the delivery. I adjusted with that also, but even after two days of making the payment, the delivery was given on 18th of november 2019, they didn’t deliver the vehicle completely. The set of keys was not delivered to the person. He was assured by the staff of bawaria motors, that we are unable to find the set of keys and we will courier it to your address tomorrow morning (19th november 2019). Till date the keys have not been delivered. Neither the staff is picking and replying the calls. I have also mailed the dealership for the same but they have not yet replied the mail also even after sending two reminder mails for the same.

                                    I feel extremely sad because it takes years to build a brand like bmw and just few minutes to shatter the faith. I request you to kindly look into the matter immediately and sort it out.

                                    Regards and thanks,

                                    Gaurav pagaria
                                    +[protected]On behalf of snehal atul shinde)
                                    BMW India customer support has been notified about the posted complaint.
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                                      H'a'r'sha Menon
                                      from Hassan, Karnataka
                                      Nov 27, 2019
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                                      Address: Landon, Ramanagara, Karnataka, 562159

                                      I have got an email that i won bmw car, hp laptop, and money, that the delivery agent came to india, new delhi, but he put me a message that i have to pay 25, 000 rupees, before delivery of products, please deliver it fast. U told me that i won it then why u are asking money again. Is it real, i really won the bmw car or not please give me the information...

                                      My name is : pramod n r
                                      BMW India customer support has been notified about the posted complaint.
                                      fully fake. don't pay any money
                                      H'a'r'sha Menon's [Complaint's author] reply, Nov 29, 2019
                                      SIR i'm allready payed
                                      I have getting like his message is it true
                                      So if it is true let me now i will grab it
                                      really full fake.
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                                        H'a'r'sha Menon
                                        from Hassan, Karnataka
                                        Nov 29, 2019
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                                        Address: Gunnur, Kylancha post & Hobli, Ramanagara 562159.Karnataka, Ramanagara, Karnataka, 562159

                                        .ATTENTION: PRAMOD N R
                                        We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year BMW MOTORS COMPANY LONDON PROMOTION 2019. We felicitate with you and your family and especially for being a citizen of (INDIA). This promotion was set-up In United Kingdom BMW MOTORS to encourage prospective MOBILE users. Congratulations on behalf of the ''BMW MOTORS COMPANY LONDON PROMOTION 2019'' Our Screening Committee And National Advisory Board has completed all verification and screening by the Screening Committee of "UK's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand draft and BMW CAR with a New Laptop by a special diplomatic arrival been approved by the regulation council of the BMW Motors Company London Promotion 2019. Your cash prize of Three Crores Sixty Five Lakh Rupees (RS, 3, 65, 000.000.00/INR) will be delivered safely to your door step through our Accredited Dispatch Officer. Having considered all possible measures to convey your cash prize, we resolve to use a special affiliated courier company under Diplomatic Umbrella. We have made all necessary arrangement to convey your winning prize direct to your door step. Your name, phone number and address has been Received.Let it be known to you that all taxes has been paid by ENGLAND BMW MOTORS UNITED KINGDOM, Therefore, you will only be required to pay LOCAL Custom Duty Custom Notarization Clearance Fee RS, 22, 500 INR to India custom duty fee in clearing of your consignment from the custom duties in your country INDIA. Our DELIVERY Officer, MR. MARK RICHARDS from the COURIER SERVICES will be Arriving in India WEDNESDAY MORNING. And you are to provide him a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD, PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Handover your parcel to you. Below is his flight information. B.A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

                                        DEPARTURE DATE: 26/11/2019
                                        TIME: 9:15:00 P.M (UK TIME)
                                        ARRIVAL DATE: 27/11/2019
                                        TIME: 7:45 A.M (INDIA TIME)

                                        Your Parcel contains all of the following items.
                                        1) A DEMAND DRAFT OF RS 3, 65, 000.000.00/INR
                                        2) YOUR BMW CAR KEY'S AND DOCUMENT
                                        3) AFFIDAVIT OF CLAIMS ELIGIBILITY
                                        4) OTHER COVERING DOCUMENTS.
                                        5) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY(F.S.A) UNITED KINGDOM.
                                        6) A BRAND NEW LAPTOP.

                                        RECEIVER NAME: PRAMOD N R
                                        DELIVERY ADDRESS: GUNNUR, KYLANCHA POST & HOBLI, RAMANAGARA 562159 KARNATAKA.

                                        Please be aware that your BMW CAR has already be shipped to your country with your ADDRESS provided to us and will arrive India two weeks after you have received your authorized draft been cleared in your country INDIA. Our delivery officer will instruct you immediately he arrived India By British Airway 27TH
                                        WEDNESDAY NOVEMBER 2019 BY 09.45 A.M. He will put a call across to you immediately he arrived India and you are to make sure that you oblige to his instruction by remitting a payment of Two hundred and Twenty-Two British Pounds (£222) equivalent in India currency is Twenty-Two Thousand Five Hundred Indian Rupees (RS 22, 500 INR) for INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEE levied upon your Foreign draft for Endorsement and approval and your BMW CAR. Payment must be made by you as the sole beneficiary of the certified draft and BMW CAR as we have contacted the India home financial ministry and they have given ENDORSEMENT as regards to International Monetary Funds regulatory policy (IMF) adopted by the INDIA HOME FINANCE MINISTRY. You are to contact our Senior Delivery officer via email id: [protected]@hotmail.com and provide him with any of your identity proof. You have to give us confirmation of this mail before our Accredited Courier Delivery Officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with India custom when he arrived INDIA. Your Winning Certificate is been attached to your mail and our Delivery Officer Identity for your confirmation purpose.
                                        image.png

                                        CONTACT DR DENNIS SMITH BY PHONE: [protected]
                                        Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Code: AI629018XXX confidential till your Parcel to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned !!!
                                        ONCE AGAIN CONGRATULATION .

                                        Best Regards,
                                        Dr. Dennis Smith
                                        Direct Line: [protected]

                                        11 Attachments

                                        please tell me it's real or fake
                                        BMW India customer support has been notified about the posted complaint.
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