PATHETIC CUSTOMER SERVICE BY INFINITY CARS SERVICE CENTRE TURBHE
My car purchased in 2020 is well within warranty and has done only 7000(Seven Thousand) kms till date and to my shock the Car started overheating at times and the AC had stopped
Earlier The car was sent to infinity cara Turbhe workshop on 01/08/2022 for repairs and it took them 12 days to purportedly diagnose the issues and to purportedly repair them.
This too was after several repeated pleading for quicker repairs.
Even the pleading were made difficult by the fact that the service team most of the remained incommunicado and deliberately unanswered my calls and texts.
Finally the car was delivered and to my utter dismay, the overheating problem which was purportedly repaired had actually been aggravated and the issue which would happens at times now started happening at every 10 kms or so.
I once again booked a service request by calling the senior service managers Mr Kausabe and Ms Ankita, apprising them of my grievance.
My car is now at the service centre again for the past 03 days and once again after several texts and calls i have been finally informed by the same service manager Mr Zeeshan, that the issue seems to be with the water pump that would need to be replaced and which will happen only next week, till which time i have to do without a vehicle as they are unable to provide a service vehicle to a middle class customer like me, who it seems has no value in their eyes and can surely suffer the mental agony and harassment only because he is unworthy of top class service of a top class vehicle which actually should only be purchased by big industrialists and celebrities.
What i am unable to understand is that:
1) Does BMW truly produce such sub standard vehicles which start giving trouble within 02 years of manufacture and in less than even 8000 kms?
2) Why does BMW sell vehicles to middle class citizens when they dont value their time and agonies?
3) Why was the diagnosis not done properly the first time the car was sent to the service centre or is the diagnosis also so sub standard or then was it that as the car belongs to a middle class person and though its still under warranty, only temporary fixes were experimented to save the company or dealership costs of replacement of defective parts?
4) After every repairs, i believe its mandatory to carry out a thorough check up to ascertain that the repairs have been successful, why was the same not done for my vehicle?
5) What is the guarantee that the service centre shall truly carry out proper repairs and that this time around their diagnosis is proper and complete as the earlier diagnosis and repairs were also done under the supervision of the same service manager Mr Zeeshan
Finally i am feeling not just disgusted with myself that i sold my old MERC to buy a BMW under the illusion of similar or better customer service.
Trust me over the years I have used cars of many brands but have never faced such pathetic, negligent and arrogant service.
After my above experience I firstly request BMW India to take some serious action and corrective steps against the said dealership and service centre or then at the least inform middle class car buyers like myself to refrain buying a BMW vehicle if one is looking for a good reliable car and top class customer service
Though I am sure that my complain will only fall upon deaf ears and no action of any kind will be taken, i am still making this effort only for my satisfaction that i made my best efforts and also to convince myself that I truly made a bad decision by buying a BMW.
Warm regards
MOUSHIR MASALAWALLA
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