BMW India — Lack of professionalism

Address:Ols prestige Kolkata

Hi there,
I am writing this to inform you that the customer service at the BMW service centre in Kolkata is beyond worse, I have contacted the representative Mr.Tridipto regarding my recent notification for a service in the replacement of the front brake pads since the 2nd of November, 2022 and it has now been over 14days and no update, each time I called which I did repeatedly, Mr.Tridipto had been giving me excuses after excuse evading the information for the service update and at some point to not answering my calls at all. I have been incessantly asking for a quotation over two weeks but I still haven’t received it. I don’t know what kind of employees BMW is hiring having known for its high class service and reputation, that employees like this spoil the image of the company. As per my personal thought about this unprofessional service, I am now in the change of mind that I would never purchase a BMW vehicle again having to go through such ordeal. I would advice BMW to take strong action regarding this and to please do something about hiring the right candidate for the company who is enthusiastic about professional work.

I thank you in advance for your time and consideration.

Your discontent client.
Vincent
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