BMW India — Scam by the dealer - osl prestige - ref. WB02AG0770, kolkata

We are loyal customers of BMW owning 2 BMW cars. The quality of the car is simply superb but the dealer/workshop in Kolkata - OSL Prestige Pvt Ltd is a scam.

Our car met with an accident and we sent the car to the workshop around 23/08/2021. It's been a usual practice that once the car is sent for any work to the workshop it takes almost a month or more to get the car repaired and delivered. The dealership never keeps any stock of any spares and the reason behind it is they are the single dealer in Kolkata and they have no competition to face. This is surely BMW's fault.

Anyways apart from the accidental repair jobs there was a noise coming from the front left side of the car from near the wheel and we asked the workshop to please correct the noise. Just to remove the noise they sent us a quote of Rs.320729/-

It seems there is no diagnostic system for them, just to remove a noise from a running condition vehicle they want to completely change the Front L&R suspension system.

Our car has only done approx 45000kms in 7 years and it's been only used for city driving and it's been driven by a single driver only.

Now please tell us that is it the quality of the car or is it a scam by the dealer/workshop ?