boAt Complaints & Reviews

My ticket no.976143
I have returned my boat nylon braided cable to the courier boy because is in warranty and it's almost a 9 days it does not dispatch for delivery.
In complent tracking the status is showing me that replacement product issued, but now it is not showing any updates and the replacement product should have to be reached me many days earlier but it doesn't dispatched yet...
Please help me with that return my replacement quickly...

Hi,

Bought this earphones one year ago and there is a wiring problem in my earphones and the wire has come out of that insulated cover. And so there is loose connection in the audacity. I don't know how the wire comes out of the layer and it's very dangerous if we touch it. If there is any shock in the wire, then it would turn dangerous. Please look into this and get back to me asap. I recommend to take my device back and repair the same and send it back to me.
Please get back.

Dear team,

My headset is not working completely and if i am trying to contact the customer care the automated voice says to reach the chennai service center whereas the service center was closed and they are saying there is no service center in tamil nadu state.

Nothing was intimated and service is really pathetic. I want my headset to be proper working condition or to be replaced. I do have warranty copy and it is eligible for warranty. Please do the needful and do not cheat the customers or make them tired. You can reach me at [protected].

My boat rockerz Bluetooth earphones are simple super . The sound and base was Osm. While wareing this Bluetooth its is very peaceful . I’m using this Bluetooth earphones from few months. Suddenly what happen I don’t know, it’s not working now properly. I want to replace this product . Sir Thank you. Plz do as soon as possible sir/ madam.
Thank you 🤝🙏😊

Dear Team

I have purchased boat rockerz 255 4 months back. till last week it has worked superbly but from last one week it is un-pairing automatically within 15 seconds of connectivity. i have done all the possible exercise to get the issue resolved but no use. hence kindly replace the product.

Regards
Ch .Sohan
[protected]

I registered a complaint on 9 th feb 2020 and my micro usb cable was picked up on 10th feb. And then it reached the service center on 17th and the replacement product was issued on 20th feb but i haven't received my product even today on 4 th march of 2020. I have been trying to reach them through custumer support everyday twice a day atleast but my call always goes on hold and then cuts after two minutes. There is no one to help with this issue and it has a very lousy custumer support system which does not beleive in custumer satisfaction

Ticket no-989286
They took my headphones and not responded about the replacement unit
Am i being cheated here?
Please do respond
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Ticket number :- 647592
I had filed complaint to the boat service center on 9th oct 2019 for repair and replacement of my bluetooth earphones (Boat rockerz 255) which are in warranty period.

Now while i am tracking my product with the above-mentioned ticket number it is showing that replacement received on 10th oct. But i dint got my product and any message, call or email about product dispatch and delivery.

I called to boat customer-care number [protected] several times but they not connecting my call to the person to talk on this issue.

I checked my order details by providing my ticket number and it saying than my product is already delivered.

But i dint got my product back till now it almost 5 months now.

One side of wireless headphone was not working properly, so i raised complaint on 20th february 2020 and product is picked on 20 february 2020, after tracking my shipment it shows whhandover from 24th february 2020 4:57pm. Its been 5 days still no update from boat. And customer care number is not working.

Please respond me. I want my earphones as early as possible
My ticket no is - 988374

Still no resolved of my request id 918196... Given another product against warrenty one buy that product is defective (Not working). Now i need my original product boat rockerz 275 (Blue strick) only because i can bear that cost to repair original product but don't believe in this company as worst to worst company both boat / imagination marketing.. Nothing just given old or defective piece under warranty scheme. Now company need to return original product to me with stipulation time frame otherwise take legal action because started make a fool to consumer.

Dear team

I have registered a complaint on boat on 30th jan 2020 regarding for one side of headset is not working as the headset has warranty of 1 year and ticket no is : 941980

After 2 days courier boy has picket the headset who is from imagine mark (One of the worst courier i had never experience in my life) and on 1th feb i had received an confirmation message that they will deliver my replacement headset by eod but no one has contacted nor delivered the headset, finally on 14th feb i have received confirmation mail that they have delivered my headset which is an big surprising to me as actually the headset not yet delivered to me and when calling to the image market customer care no they had trying to convincing me that they have delivered my headset and finally they had confirmed that they were investigating on it and updated me that they will contact me with 48 hours as expected no one has contacted me and again i had called the image market customer market and when providing the awb details[protected] they confirmed that headset has been delivered to me and again i had updated them that imagine courier services has delivered my replacement headset to me and also i have informed them to drop an email that they are investigating on my issue but the customer guy has not agreed with that and i have asked them then now they will investigate, he said some bla... Bla... Finally i realized that my problem will not resolved as imagine market courier service one of worst service.

I will never buy again any boat headset in my life if they providing this kind of service when registering an complaint for product replacement under warranty.

I'm using boat headphone since last 2 months
It just awesome to hear music, videos
In this headphone
I just love boat headphones
For that point my opinion out of 10 is 10
But suddenly the one side of headphones get off
I don't know why bt sound not coming from one side bud
So i want to repair my headphones
So plz take my complaint and solve it

Dear team

In jan 2020, put a request for warranty (Request id 918196) as one side head phone was not working.. Product code wireless headphones rockers 275 blue stick cost was 2399/- after 20 days which is too delay but today i have received replace product under warranty scheme is boat rockerz 275 active black cost is 1499/-... Through imagine marketing india pvt ltd which is vendor of boat. Do you think that is this genuine...

Dear Team

In Jan 2020, put a request for warranty as one side head phone was not working.. product code wireless headphones Rockers 275 blue stick cost was 2399/- after 20 days which is too delay but today I have received replace product under warranty scheme is boat rockerz 275 active black cost is 1499/- ... Through imagine marketing India pvt LTD which is vendor of boat. Do you think that is this genuine transaction happened ? Moreover product which I had received is not fresh piece and bill was also not available in packet. Warranty means hope everyone know about it. Same point address company customer care but Everytime replied that your request closed means no responsibility and any action taken from company side. This is nothing just doing fake transaction to other person replace product to be adjusted in other person requirements. Old product bill of 2399/- and Warren product image with me (bill not shared with me) and demand for the same then same replied your request is closed. This is nothing just trying make a fool people.

I made a replacement request to boat and it got picked and reached the service center on 09/11/2019. According to the ticket no 744262 the last status was "replacement product issued" on 30/11/2019. Still i have not gotten my product back (05.02.2020) tried to contact the team through call and mail but no replay. They provided a way bill number[protected] on delihivery logistics but it shows "product not received from shipper"

Please help me solve this problem its been 2 months.

I purchased a boat avantee 2000 sound bar from vijay sales and after one week it started bluetooth connectivity problem, even after complaining numerous time i got my product exchanged and got a new one in return. First i got a lower model and had to again complaint for the same model and finally i get my same model of 2000 avantee bar. But the bluetooth connectivity problem has still not resolved, and the sound also breaks in between.

My boat rockerzz 255 bluetooth not recived...my complaint no. Is 924392..i register my complaint and they take my bluetooth for service on 25th jan 2020...i checked my status, they showed status deliverd...but i didn't get my bluetooth..
My mobile no. Is [protected]
Emai is [protected]@gmail.com...
Customer care not giving their response...please help me out this...

I bought the boat rockerz 255 wireless earphones on 2nd october 2019 via amazon, which is barely four months ago. Today, the right earbud stopped working. It works only if it is at certain angles and that too barely. Since it is within the warranty period, i want a replacement. However, their 'new' warranty claim system has no way to actually register a proper warranty claim, and their 'customer care' is so useless that i have been trying to get in touch with them every day for weeks, and they neither picked it up, or got back to me.

I have raised a complaint already in the consumercomplaints.in that my product boat rockerzz 255 active black is not replaced with new one and was given the same old defected product as replacement unit.
After the complaint, i got a call from boat and the product is picked up for the verification again. Now there is no replacement unit nor any further update on the same. I see that the previous complaint is marked as resolved.
How can you update that the complaint is resolved when do not process it and have taken my old product as well. I have paid for the product and now i do not have any product with me.
Could you please mind your customer service in the first place and process the requests genuinely. It would be appreciated if you can deliver a replacement unit asap without any delay as it has already been delayed

Please do not mark this issue as resolved until you actually process it and deliver my product

I bought wired earphones online with 1 year warranty but the speaker of one bud is not working and i can only hear from one side and currently it is only 4-5 months from the time i bought them.when i tried to register a complaint they are providing me address which is very far from my home to get them repaired please find any other alternative to repair them.