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Updated: Aug 11, 2026
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K
kushanava sinha
Jun 13, 2020
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1070554 is my complaint id.. I'm trying to get in touch withboats cause my headphones are picked up on 23rd april and in express bees they are showing whh delivered but not in boats website
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    Divya Khadpe
    Jun 13, 2020
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    My ticket no is 1097806. I registered my complaint on 13th of may 2020. It was approved at 19th may and the product was picked at 20th may. I am tracking my product at the last transit is on 7th june 2020. Its 13th june today and no transition has occurred from last 5 days. The product is yet not received and no replacement is issued till date. I had already complaint on all the email id provided by u i. E [protected]@imaginemarketingindia.com. I have called the customer care services no one is responding. I don't understand what kind of customer services you are providing and to whom. The boat crew is not even responding to the mails. Highly disappointed with this kind of service. I would like u to look into this matter as soon as possible.
    Jul 25, 2020
    Complaint marked as Resolved 
    boAt customer support has been notified about the posted complaint.
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      K
      KPavan Kumar
      Jun 12, 2020
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      Address: Bangolore

      I ordered boat rockerz 255f through amazon and suddenly one side stopped working properly. I raised complaint on jun 1st and reverse pickup was done at jun 3rd stating with acknowledgment after 7days i will get the new product after verification. But still, its been more than 10 days, nobody is responding when i tried to reach them to know the status. Please help me to track my product and the details of the claim.

      My ticket no is 1126013 with the boat regarding the issue.
      Sep 13, 2021
      Complaint marked as Resolved 
      Very good service
      boAt customer support has been notified about the posted complaint.
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        P
        Prajata Samanta
        Jun 12, 2020
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        One side of wireless headphone was not working properly, so i raised complaint on 17 may 2020 and product is picked on 22 may 2020, after tracking my shipment it shows whhandover from[protected]:5:33 pm. Now 12 june 2020, its been 23 days still no update from boat. Customer care not responding for calls and mails.

        Please help here i want my headphone as early as possible...
        Ticket no. Is 1104335..
        boAt customer support has been notified about the posted complaint.
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        My complaint no 1137537

        I was registered complaint before 29 may and pickup had already been done on 6 Jun.
        Returned still pending.
        This is pathatic
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          A
          anup.s
          Jun 12, 2020
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          Wednesday 13 may 2020, i registered my complaint.
          My ticket no. Is 1098987.
          30 days since i've registered, i still haven't received my repaired product or a new replacement product. I tried contacting every customer care number, nobody picks the call or replies to my tickets whether its boat or xpressbees, i request a refund, return, or a repaired product. I have given the screenshots from both websites as proof. Please, someone look into this, thank you.
          boAt customer support has been notified about the posted complaint.
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            V
            Vishalmotovlogs vishalmotovlogs
            Jun 12, 2020
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            I am vishal tahiliani, i having boat 220 red bass heads, i am unable to listen any sound from left earphone, my product is in under warrenty with invoice, kindly arrange replacement.
            Boat customer service number is useless, and i am not receiving any mails via reply from boat ends...
            boAt customer support has been notified about the posted complaint.
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              A
              Ayush187
              Jun 12, 2020
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              Address: Mumbai
              Website: boat support

              I am not getting any update from last 8 days of my boat bassheads 225 earphone. My ticket no. Is 1110770 as it is showing pending at service centre from last 8 days. This kind of behavior from boat company i was not expecting.. Please inform me as soon as possible
              boAt customer support has been notified about the posted complaint.
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                N
                Nitish Ram
                Jun 11, 2020
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                Address: Aarsh Avenue,Maplewood room no.704,behind bharat.college badlapur east-421503
                Website: Boat

                My earphone pick up on 5th june for replacement and there mention estimate delivery on 7 june but today is 11 june but not delivered yet!...
                boAt customer support has been notified about the posted complaint.
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                Hey boAthead please share your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap
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                Nitish Ram's [Complaint's author] reply, Jun 12, 2020
                Link is not working..😤 worst service ever...
                Worst service ever..and I didn't get delivered my earphone and it's been 9 days and in the delivery status mention there the product is delivered.How I didn't get any delivery..
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                  P
                  pra1031
                  Jun 10, 2020
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                  My ticket no is 1065150 the boat service portal shows that the replacement unit is issued but 5 days completed i did not get the product or any update inside the portal.
                  boAt customer support has been notified about the posted complaint.
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                  Hey boAthead please share your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap
                  Reply
                  pra1031's [Complaint's author] reply, Jun 15, 2020
                  i tried too many times By calling customer support of imagine marleting pvt. ltd. but they did not answer the calls
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                    D
                    deepakv026
                    Jun 10, 2020
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                    Address: Mumbai

                    No response from boat after picking of defective data cable for replacement under warranty, so many days are passed already
                    boAt customer support has been notified about the posted complaint.
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                      Z
                      Zsrji
                      Jun 10, 2020
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                      Hi i am conveying this message to boat company that i registered a warranty claim for my boat earphone that stopped working after 4months it has been more than a month since there is no response from the boat company and it is showing pending in the ticket status. Ticket number of the complaints registered are 1162215 and 1093063. This way quite upsetting from boat company side at least i[censored] people can't service within time then please do let the consumer know about the same.

                      I will make sure that i don't get into any purchase from boat. This type of response was absolutely not expected from boat company... Highly disappointed.
                      boAt customer support has been notified about the posted complaint.
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                      Hey boAthead please share your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap
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                        S
                        Sachin7728
                        from Jaipur, Rajasthan
                        Jun 10, 2020
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                        Address: Mumbai

                        I was complaint boat website on 24th april its picked up already and reached at mumbai location but still i dont understand when i will get my replacement they already taken so much time. And when i am calling to customer care they not answering the call seriously i am so irritate with service of boat.

                        Complain no. 1074776
                        boAt customer support has been notified about the posted complaint.
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                          D
                          Divya Khadpe
                          Jun 9, 2020
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                          Resolved

                          Website: support.boat-lifestyle.com

                          My ticket no is 1097806.My product has been picked on 20th May 2020 and the estimated delivery was 22nd May. It's been more than 12-15 days now and yet my product is just In transit from Mumbai to Mumbai. Currently Xpeessbee is showing it at Arrived at BOM/RVP, MUMBAI, MAHARASHTRA. I tried calling customer care services several times but they have never picked my call.I even tried sending mails but as usual a auto generated mail appears.It would be great if boat looks into this matter as soon as possible because its taking a lot time. I'm really loosing my patience now.
                          Jul 25, 2020
                          Complaint marked as Resolved 
                          boAt customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 11, 2020
                          boAt Customer Care's response                           Hey boAthead please share your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap
                          Jun 11, 2020
                          Updated by Divya Khadpe                           I have already emailed but there is always a uto generated email...I even tried contacting consumer care but even they are not responding
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                            V
                            vishwas_reddy07
                            from Delhi, Delhi
                            Jun 9, 2020
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                            I replaced my product in february and i didn't receive my product or any reply from the company or the logistics. It's been 4 months and i lost my valuable earphones costing 1000rs. The xpresbees customer service tells to communicate with imagine marketing private limited. But how should i contact and how will i get the refund what to do. It's been 4 months and there is no reply from both companies. I want my product or refund as soon as possible
                            boAt customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 09, 2020
                            boAt Customer Care's response                             Hey boAthead please hare your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap.
                            Jun 13, 2020
                            Updated by vishwas_reddy07                             What type of a company is yours?
                            Why the hell you told me to put a mail just to escape by saying words or what. it's been 3 days and there is no reply why the hell are you playing games.
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                              P
                              Prime Video
                              Jun 9, 2020
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                              I've registered complaint they picked up my product nd it's been more than 15 days they are not responding thr calls nd mails still i've no idea when i will receive my product
                              boAt customer support has been notified about the posted complaint.
                              Jun 09, 2020
                              Updated by Prime Video                               Complaint number 1109372
                              View replies
                              Hey boAthead please hare your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap.
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                                R
                                Ramprasad Elugu
                                Jun 9, 2020
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                                My boat earphones are picked on 30th may 2020.
                                Currently xpressbees is showing arrived at bom/rvp, mumbai, maharashtra this as shipment status and estimated delivery is was 3td june 2020. My ticket number is 1113571. And also they are not responding to my mails. Kindly look at this complaint as it has been too long.
                                boAt customer support has been notified about the posted complaint.
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                                Hey boAthead please share your concern at [protected]@imaginemarketingindia.com so that we can resolve this asap
                                Reply
                                Ramprasad Elugu's [Complaint's author] reply, Jun 16, 2020
                                I have shared so many times but no response from your side.. still the package not received at service centre
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                                  M
                                  Mousumiz
                                  Jun 9, 2020
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                                  Hi

                                  On 10 may 2020 i registered a warranty claim for my boat earphone which stopped working. Claim ticket number: 1093063.
                                  Till date i have received no response from the boat company about how long will it take for the warranty procedure... This was absolutely not expected from boat... Highly disappointed...
                                  boAt customer support has been notified about the posted complaint.
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                                  Please do the needful as fast as possible...
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                                    K
                                    Kimokod
                                    from Hyderabad, Telangana
                                    Jun 8, 2020
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                                    We rise compliant to pick up for service in warranty period, they ask for invoice original bill pdf. Then again we raise new ticket number within warranty period. But they never responded until it expiry. They ask us three times to rise ticket numbers. We do but they never answer within period, after they gave mail as out of warranty. This totally absurd. Asper warranty company have to responsible to serve us within terms and conditions. Please respond, don't escape with lockdown reason about delay of service.
                                    boAt customer support has been notified about the posted complaint.
                                    View replies
                                    Hey boAthead sorry for the inconvenience caused to you please drop a mail to us at [protected]@imaginemarketingindia.com so that we can resolve this asap.

                                    Regards,
                                    boAt Crew
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                                      D
                                      Debalina Hembram
                                      Jun 8, 2020
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                                      Address: Kolkata

                                      Few months ago i've registered a complaint against my product
                                      The delivery partner had taken my product for replacement
                                      But till now i didn't receive my product
                                      It's been more than three months
                                      I can understand because of lockdown the service has to be closed
                                      But now everything has started
                                      So i want my product within 2-3 days else return my money back
                                      Since 15 days i'm calling to know the current status of my product but no one is receiving the call...
                                      This is really very annoying
                                      I want you to check my current status of complaint nd try to return the product as soon as possible or return my money...

                                      Details of the product:
                                      Boat unisex black and red rockerz 400 wireless on ear bluetooth headphone with mic
                                      Delivered on : 8/02/2020
                                      My ticket number is 1023425
                                      boAt customer support has been notified about the posted complaint.
                                      View replies
                                      I have given the product for replacement but I didn't receive the product yet..I could see the complaint status as replacement product issued..kindly help me . My order id is 1501548
                                      Reply
                                      Its already 4 moths I returned the product but I didn't received any notification or update about my replacement . It is just showing that your package will be picked up . Please help me to fix this problem my ticket number is 1171340
                                      Reply
                                      Venkat yasa's reply, Oct 3, 2020
                                      as it already delivered by the courier company within 20 days .. please help me to get my replacement
                                      Few months ago i've registered a complaint against my product
                                      The delivery partner had taken my product for replacement
                                      But till now i didn't receive my product
                                      It's been more than three months
                                      I can understand because of lockdown the service has to be closed
                                      But now everything has started
                                      So i want my product within 2-3 days else return my money back
                                      Since 15 days i'm calling to know the current status of my product but no one is receiving the call...
                                      This is really very annoying
                                      I want you to check my current status of complaint nd try to return the product as soon as possible or return my money.
                                      My ticket number is 1527432
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                                        R
                                        rupendra saraswat
                                        Jun 8, 2020
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                                        Address: 3-A dwarikapuri near bsa college , mathura , UP

                                        I have registered my complaint on 19th may about not working of one side of earphone and on the 7 jun it is showing on the official website of that replacement product issued but i dont get any mail or any message about product issue and on imagine marketing it is showing upto the 4th step (Product received at service center)
                                        Take some steps regarding this
                                        boAt customer support has been notified about the posted complaint.
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