Daikin Air Conditioners / DaikinIndia.com Customer Care
Daikin Air Conditioning India Pvt. Ltd.
Customer satisfaction rating: 36%
Submit a Complaint
127
COMPLAINTS

Daikin Air Conditioners / DaikinIndia.com Customer Care

Daikin Air Conditioning India Pvt. Ltd.

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Address
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
23
down
14

Phone:
Phone:
+91 12 4455 5444
[Head Office]
up
15
down
6

Fax:
Fax:
+91 12 4455 5333
[Head Office]

Additional info
Customer satisfaction rating
36%
Complaints
127
Pending
101
Resolved
27
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

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Daikin Air Conditioners / Daikinindia.com — Ac not working properly from day one to till & damage outdoor unit during service

 Sanjay.Khanna on May 25, 2017
Dear daikin इंडिया team,

Due to long time delay by daikin team & very unsatisfactory. I request to daikin top senior team, please must be replace my outdoor unit and optional refund my paid amount (Ac purchasing amount rs.32500). I am mentally harassment also from daikin team (Due to poor sevice, poor response & long delay in service).

Still we are struggling with poor service of daikin team. Outdoor unit still in breakdown down which damaged/hamper by service team.

As per service engineer said outer unit installation is wrong which done...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — All the free servicing pending

 chinmoy Kar on May 24, 2017
Respected

Sir,

I would like to inform you the following facts

(1)
I have purchased a split air conditioning unit of
Model no:- (1) indoor unit:- ftc35rrv161, mfg. No:- 0006466 (2) out door unit:-rc35rrv161, mfg. No:- 0006794 and installed on 17.06.2016. But before commissioning the a. C unit at site the dealer person prepared the installation check list in his office duly filled all the test data and after completion of installation the installer insisted me to sign that prefilled installation check list paper. Then i asked the installer...
Complaint comments  Read comments Complaint category Digital Cameras

Daikin Air Conditioners / Daikinindia.com — Inverter AC FTD 50K 1.5 T

 Shrikant__ on May 23, 2017
I have a 1.5 T Daikin Inverter A/c FTK 50 Model. This is the fourth year of use and has had several trouble from the second year on wards.

1. The Coil had to be replaced 2 times in 4 years, costing ~ Rs.13, 000 first time and ~Rs. 9, 000 the second time.

2.Within two months of coil & valve replacement this year, the 3 PCB have gone bad (this is after no voltage fluctuation & constant use of Blue Bird Stabaliser). The Replacement coat of 3 PCB is another 14, 000/- + Tax

3.The Rotary Fan has also gone bad. The replacement cost of same is 5800/- + tax.
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — A.C. is not cooling the room and air flow is not sufficient.

 r3413 on May 20, 2017
I had purchased a Daikin 1.5 Ton split A.C. Model F T C 50 P R V 16 as on 4- July 2016 from Refrico cantt road Lucknow. It is not cooling the room properly and it's airflow is not sufficient too. Sometimes It's blower gives air only from the right and left corner of the indoor unit and not from the rest part of air outlet. As far as I am concerned the customer Care system of Daikin A.C. is not good because inspite of being under warranty till now . I have to remind for routine service many times and then they say that call the Refrico cantt road Lucknow for routine service where I had purchased...
Complaint comments  Read comments Complaint category Products & Services

Daikin Air Conditioners / Daikinindia.com — Air conditioner

 Jvdahmed on May 20, 2017
I had logged complaint for ac not cooling & abnormal noise coming from air-conditioner on dated 01-may-17 till today complaint was not attended.ac is in under warranty & not a single call i have received from daikin side regarding service, i had talk to customer care more than 5 times also with dealer they use to say we have forwaded the complaint engg. Will visit as soon as possible but after 20 days no one has reached yet, i am very dis-satisfied....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Daikin installation fraud

 abhishekray20 on May 20, 2017
I purchase daikin inverter split ac because of reputation and word of mouth from my friends.. But when i installed, the company does not provide cable for installation.. So i gave it to them. Also water pipe i have given them. Still they charged me 30 per sq ft for installation... Just to hang. Water pipe they took 200 rs extra and 200 for cable installation.. Thieves... Just one suggestion... I am a disappointed customer... Money is not a factor... But being a thieve u are destroying ur own market reputation.. I will post this review on all review and make sure that if you robbed me 400... You...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Non redressal of complaint regarding fault in AC compressor

 AParvez on May 18, 2017
On 19-03-2017, i purchased 2 (Two) 1.5 tons ac model no. Ftc50prv16 from the local dealer uma cooling centre, rehabari, guwahati. At the time of purchase, the dealer has given assuarnce of servicing and in reality he provided service. But in the month of april, 2017 there arose cooling problem and as such i asked service enginer of uma cooling centre to look at the problem. After checking, problem, the service engineer of uma ccoling centre informed that the compressor is not working and since warranty period of compressor has not expired, i should lodge complaint in the helpline no. 1800229300.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Replacement of the faulty outdoor unit on installation

 mananraizada on May 18, 2017
I purchased 5 star split ac from daikin solution plaza g-33 kalkaji new delhi-19 on 07/05/17. Outdoor unit didn't work on installation. After sale service person said there's problem with motor, so i opted for replacement instead of repair as the ac is brand new. Now even after almost two weeks nothing has been done in this matter that too at the peak of hot weather and my many emails and calls. How and when can i expect to resolve this. I'm really feeling harrassed despite spending rs.48000 on it....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Service not done in a proper way.

 abdullaha on May 17, 2017
I have purchased ac from daikin on 13.05.2017. At time of purchasing dealer has written consent that the standard installation will be provided free if cost but sorry to say that at the time of installation they asked for havy money.
I have purchased all the material like water pipe, wire etc.. From market and handed over to daikin engineer for standard installation but they refused to do the work. After complaint they have installed without wrapping the pipe.
I have asked the reason of installation without wrapping. The reply from them was the cost of company wrapping is rs.400 so...
Complaint comments  Read comments Complaint category Products & Services

Daikin Air Conditioners / Daikinindia.com — Ac is not cooling

 Rathod Arvind on May 14, 2017
Sir,
I bought ac in the month of april2016... It functioned well for a year. Since 17th april ac is not cooling. I complained to diakin service centre on 19th of april.. Some local mechanic came and said that there is a problem with the out door unit. I am trying diakin customer care since then but till now no response... Just the customer care people are saying that your complaint is registered as an emergency basis... But it' an month since my problem been solved.. They are giving me some local numbers to call.. But those people are not responding... I don't know what to do... Whom to...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Attending ac complaint is very poor and misbehave by Mr. Anil (Mob.No.8826528282

 manjula lal on May 12, 2017
I had lodged complaint in the last days of March 2017 online as well as on customer number too. But my complaint did not attend by the company and kept unattended uptil 5th april, 2017. On 6th april 2017, Mr. Anil whose number mentioned above sent msg me that this is number for any complaint and attending the complaint soon. After sometime, one technician came and checked my new daikin split ac which was not having any current. He said that the installation of this ac is done wrongly. He for the time being corrected it but said for rectification in installation. Immediately i told to the technician...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Noise problem since purchase of product

 M. M. Singhal on May 11, 2017
I purchased the split ac 1.5 ton, modal number gtc50srv162 on 8-02-2017. Since purchased i has been creating irrelevant. I have been made many complaints. But due to lake of expertise in the service center the problem has not been resolved. Every day i have to call 2-3 times for the product issue and i have to waste at least 3-4 hours during technician visit but no fruitfull result came out they are just passing the time and doing formalities and waiting for warenty to close. Now i completely harressed physicially and mentaly with the company service and this product and need immediate action....
Complaint comments  Read comments Complaint category Other

Daikin Air Conditioners / Daikinindia.com — Split Ac Not working from 17/04/2017

 Satish Aary on May 9, 2017
We hereby wish to inform you that we had wronly purchased daikin split ac on 21/05/2016, now the ac is not working since one month and we had contacted to your service centre on dt. 17/04/2017 through toll free no. We received only complaint no. Only on dt. 27/04/17 & 02/05/17 complaint no. 623707 & today compaint no. 691497. But tiil date no action can taken by co....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Worst company in the world - daikin

 Bansaldivya on May 8, 2017
We are a corporate and our 3 air conditioners are not working and it has been whole 1 month that we have registered our complaints and we have been following up with the customer care. Every time they give some number to call upon and follow up there. This is heights now. We haven't been provided the solution yet and the people have stopped answering the calls also. We have been following up with faizan and rahul who takes care of "cool point" in noida and navneet who sits in the warehouse in sector 51 in noida. But these people are pathetic. Daikin is the worst company and their after sales service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Unsatisfied service

 Altaf Shaik on May 5, 2017
I baught daikin 1.5ton 4star inverter model ac on 20-4-17. It was installed on 22-04-17. It just worked for 6 days, after that from28-04-17, it is not working. Not getting cooling. I informed this to the mechanic who installed it. He said that he would come within two days. But not came yet. He getting angry when i called on phone and now he is not lifting his phone. I also informed to the sonovision show room where i bought ac. They just said that they informed to the daikin service centre and they will approach you. Its very hard in this hot summer to be patient and wait for this long period....
Complaint comments  Read comments Complaint category Products & Services

Daikin Air Conditioners / Daikinindia.com — AC_Istalation

 Aloke Kundu on May 4, 2017
Sir,

I have purchased a split AC from Khosla Electronics Pvt.Ltd. on 02/05/2017 and the same has been installed on 03/02/2017 by authorized Staff of Daikin but there out let pipe is not in proper position according to my requirement and also your staff as the Name Tarak has been demanded for necessary wire etc. as Rs. 4000.00 for installing AC and also the said amount has been paid by me in cash to Tarak.

In this Connection, there is not given to me any Bill for the amount and also outlet pipe is not installed in proper position .

so, you are requested...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — Outdoor unit motor fan not working since 30 march 2017 and no response from service centre

 skamal70 on May 3, 2017
My daikin split ac model no ftkv50 was serviced by daikin people and after that it was found, the outdoor unit fan motor got defect. Compalint was booked by the service centre as well as by me a number of times online, but till date nothing has been done so far. Everytime the service centre people say parts is not available. 4 days back they informed me that parts have arrived but now they demand money before hand . There is no response from the daikin head office. Now i'm compelled to lodge a complain regarding the matter.
Kindly help me sir......
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Excess price taken by authorized dealer.

 Khirod Nanda on May 1, 2017
Recently i had fitted a 1.5 te daikin ac, model. No. Ftkp 50 rrv 16 (Inverter) at bhubaneswar, being purchased at angul. After much investigations it is found that price of this ac is heavily fluctuating from place to place. Followings may be clarified.
1) the ac was brought from ganesh enterprises, angul, odisha who is the authorized dealer of your company for rs.49000.00 (Retail invoice sl. No.1592/dt.21-03-2017).in door unit was of august, 2016 make having sl. No.0005687 and mrp was rs.15700.00. Like wise the out door unit was of july-2016 make having sl. No. 0004693 and mrp was rs.34500.00....
Complaint comments  Read comments [1]Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — Worst dealer and company service

 dippatel on Apr 20, 2017
One year before i purchased brand new daikin split ac on 20/04/2016.in period of one year ac was repaired 3 times but every time dealer mr. Rakesh shah take lots of time in repairing after repairing ac, ac was not worked for one singal day. I also suggest dealer to change ac but he not responding and he take lots of time and when i say him complain for eng from daikin but he not provide service from company person
Parts information
1) indoor:sr no-9001308, make:march 2016
2) outdoor:sr no-0002939, make:dec 2015

Dealer name:rakesh shah (Raj electronics)...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Daikin poor performance [Resolved]

 Dhansekaran Sivasamy on Apr 19, 2017
With reference to my service request number DEL11042017326660, raised on 11th April 2017 and after repeated reminders and follow-up, your technician reached to inspect the AC and advice the coil is to be replaced for the Indoor unit and submitted me the quote for Rs 9500.00

After i failed repeatedly from your Customer support, for getting the justification for how 2 year old AC Coil is damaged and what is the integrity and quality of the Coil.? As I could not beat this summer and with no option in my hand, finally replaced the coil and I was charged with Rs 12000.00 by Daikin.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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