Daikin Air Conditioners / DaikinIndia.com Customer Care
Daikin Air Conditioning India Pvt. Ltd.
Customer satisfaction rating: 61%
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171
COMPLAINTS

Daikin Air Conditioners / DaikinIndia.com Customer Care

Daikin Air Conditioning India Pvt. Ltd.

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Address
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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18

Phone:
Phone:
+91 12 4455 5444  [Head Office]
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18
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9
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9

Fax:
Fax:
+91 12 4455 5333  [Head Office]

Additional info
Customer satisfaction rating
61%
Complaints
171
Pending
55
Resolved
90
Good
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Daikin Air Conditioners / DaikinIndia.com related photos (26)

Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

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Daikin Air Conditioners / Daikinindia.com — malfunctioning of air conditioner with in 6 months of purchase

 k.sarada26@gmail.com on Jan 19, 2018
Ref: complaint no. Che[protected] dated this day
Che[protected] dated 24.10.2017

Customer id 11389861

Dear sir / madam

With reference to the above, i wish to bring to your notice that the 1.5t daikin inverter model air conditioner bought from your dealer chandra traders, on 26.04.2017 vide bill no. V/733/17-18 bearing serial number daikinftkp50rrv16 was repeatedly mal functioning.

1. I bought this a/c in the month of april'17 with free installation offer
From your dealer chandra traders and "snow city", daikin’s...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — air conditioner warranty extension

 Anjana Sarath on Jan 11, 2018
I had purchased an inverter ac on 12th April 2017 . It was not functioning from 25th September 2017. After somany Enquiries ( calls as well as mails) they had visited and tried to repair the machine. As they fail to resolve the problem they had replaced both the outdoor unit and indoor pcb on 16th Dec 2017.As a customer it's my right to get warranty extension for 1yr from the date of repair. When I contacted to the daikin office at Cochin they told that I'll get the mail regarding this 1 week after the replacement of unit. But till this time I didn't get any response and when I called to the daikin...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — i am complaining about daikin service [Resolved]

 Sarathidl on Nov 28, 2017
I had purchased a daikin inverter air conditioner on april 2017 with one year warranty. It was not working from 2017 september onwards. I informed it to daikin customer service and to the shop where i had purchased the item. The technicians from shop as well as the company checked and told that some of its parts are damaged and must replace. They did not solved the problem yet and it's almost 70 days. During this time i had called many times to customer care and service technicians of cools services calicut. They are not even giving proper information. Now i am forced to file a case in consumer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — feeling helpless [Resolved]

 katibhai laljibhai on Nov 8, 2017
I installed daikin ac in month of march. I purchase with bill. I have problem in my daikin ac. Due to some reason, there was a gas leak in daikin ac but no one from daikin company, is going to solve problem. I was facing this problem since last 15 days. My details are as below:

Name; kantibhai laljibhai gehani
Mobile: [protected]
Add.: a/15, laxminarayan society, beside kavya residency, nr.
Thakkar nagar canal, nava naroda...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — exchange of faulty air conditioner [Resolved]

 MadhuBhandari on Oct 30, 2017
I have purchased 1.5 ton ac from jeevanjee plaza, lajpat nagar, new delhi in march 2017. After installation in a week i complaint at store to mr rahul anand of thunder storm noise is coming from the ac. He sent man to service the new ac. I was surprised but agreed to service. But it was still persisting. I again complaint customer care within a period of six month they sent to service 4 times including wet service. I had spoken mr prabhat sharma sales manager of daikin india pvt ltd. And explained my problem.. Sorry to say nothing happenef. Please help....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — 1.5 ton split ac model no rf50srv162 manufacturing no 9007831 [Resolved]

 Satish Khanna on Oct 28, 2017
We had purchased 1.5 ton split ac 5 star from vijay sales faridabad vide their invoice dt 25/6/2017.

From the time this unit was installed, it is giving lot of whistling noise.
Yr engr from air command visited and he recommended replacement of fan motor which was done by him. But the noise remained as it is. Subsequently yr engr visited and the problem remains unresolved.

Request kindly resolve the problem immdtly.

Satish khanna
175, ff, sector 11c
Faridabad 121 006
M [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Daikin Air Conditioners / Daikinindia.com — outdoor unit motor and pcb service [Resolved]

 Prasad R 45 on Oct 4, 2017
My daikin invertor ac model outdoor unit was not working from 2 nd oct'17. I tried to call customer care and then i tried r. R airconditioning engineers, chennai.
They came on 3rd and said fan motor jam. They took fan motor, outdoor and indoor unit pcbs. They are travelling by two wheeler, attending other service calls and handing over parts at your service center next day. Service center analysed on 4th and telling that fan motor and out door unit pcb to be replaced. They will take one day to get spare and we need to pay advance for the service. Rrae will come collect advance, this is our...
Complaint comments  Read comments Complaint category Other

Daikin Air Conditioners / Daikinindia.com — worst after sale service [Resolved]

 Siddhartha Siwach on Sep 28, 2017
I had done a major blunder by buying a daikin invertor ac 2 years back.
Most problematic ac i have ever seen in my life. I am sharing the mail communication for my problem with daikin, it will clear that what kind of service you will get after buying this ac.



Siddhartha siwach
2:52 pm (55 minutes ago)

To cs, wc. Del, vishwa. Tiwari, sandeep. Singh
Your hi tech engineer persons visit today to take the outdoor unit for changing the compressor (Which is under warranty and was changed just 4 months back).
Now they are...
Complaint comments  Read comments [1]Complaint category Refrigerators

Daikin Air Conditioners / Daikinindia.com — pathetic service and faulty unit [Resolved]

 ChiragMehta83 on Sep 23, 2017
There's so much noise at least 10 times we have visited and complained and attended also but the sound effect in the house is horrible

I have never heard the unit giving so much voice that to also daikin 1.5 ton bought from vijay sales little world kharghar mall not even 4-5month and earlier when bought withing a month there was cooling issue... Cooling got sorted then noise started different engineers or service people come and has different opinion one says ur according to room temperature the noise come other says bcos the location set is wrong so we need change the location and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — daikin new ac indoor unit complaint [Resolved]

 ankur1909 on Sep 19, 2017
I purchased my daikin ac 1.5 ton on 30/03/2017 frpm kay dee electronics, sector-18, noida. Till date of installation i was having problem of cooling and indoor unit water leakage., almost 3-4 times the engineer visited 2 times from registered complaint and 2 times through dealer side, but no solution given by any one the dealer is also not providing any visit sheet, because of service issues... Even the dealer engineer does not report about any major problem in ac.. And said it is just the gas leakage... I am really very much irritated.. And complained in daikin centre with complaint id gha[protected].
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — cooling gas defect [Resolved]

 Khadija.Aiman on Sep 15, 2017
I purchased dikin air conditioner on 30/08/2016 and the ac is not working properly. The engineer came for servicing of my ac and taken the ac with them uske baad fir laga gaye waps pr ac properly work nhi krrha hai manufacturimg defect haiii uski cooling gas bhi khatm hoo gayi haiii itni jldi abhi liye hue bhi tym nhi hua hai lekin ac ka bohot bura haal haii. I am not satisfied from their service as well as product. Kindly help me to solv my problm. Na company wale response krte hain ar na store wale. Mujhe mera paisa waps mil jaye plzz.
Jahan se liya hai wahan ka address hai: seema radio...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — inverter ac [Resolved]

 Samrat Soni on Aug 31, 2017
I have 3 inverter ac (Model atkp50qrv16) bought in feb-march 2016.

I was having a problem with one of the ac and when i called your customer care with the error code (F3), i was given their number (Aircare e-138, amar colony lajpat nagar - iv new delhi - 110024 ph: +91-[protected])

When i spoke with mr. Sanjeev kumar (Ceo) he told me he would get back to me as his technicians were not available at that time. Later in the day, i got a call from[protected] on monday, 28th august 2017 from some person that a technician would visit me on that day and charges are 650 +...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — after spending rs.20, 000 - 2 year old ac still doesn't work [Resolved]

 ankitsaini84 on Aug 18, 2017
Hello!
I'm an unfortunate owner of diakin 1.5 inverter ac [ftkp50-ci | serial no. Indoor - 10802 | outdoor - 8441]. I chose this ac in hope that though it's a costly one-time purchase but it will save money on electricity in long-term. Bought on 25th april, 2015, diakin's team installed the ac at our place. I explicitly asked them to put the corrosion-proof coating on the coil & a stabilizer.
They said, daikin ac already has a corrosion-proof coating & inbuilt stabilizer - so we don't need to put either of them. Though! They insisted on buying amc from them, to which i declined (Thinking...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — substandard machines [Resolved]

 Ana Realty on Aug 17, 2017
Provided substandard vrv air conditioners in the year 2012 which need to be scrapped now, inpite of availing a 3 year amc.
Inspite of sending 2 letters for the same, daikin has not replied or taken any action.
Need free replacement for both vrv units immediately

Concerned persons:

Sanjay goyal - country head sales
Sanjay k - regional head sales
Cm bhalla - deputy gm, channel sales
Mahesh kohli...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — subservient service [Resolved]

 sunil satyarthi on Aug 16, 2017
It's been ten days since i registered a complaint to repair my ac at centre market branch but despite repeated efforts, no response from your customer care providers

To make matters even worse, when a representative did show up, he left the repair job incomplete without any satisfactory explanation; as if this wasn't enough, the mechanic was a minor no less with subservient knowledge and no experience.

I have been a faithful customer for the last 4 years recommending your product to myriad people but for the first time i've been so utterly let down that i am reconsidering...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — complaint of 2.2 ton inverter ac model no. od - ftkp71qrv16 serial no. - 0000250 [Resolved]

 ganuragdr on Aug 11, 2017
This is for kind information that i purchased above ac in july 2016 which worked well in last summer till november 2016. Next year in april 2017 when i booked for free ac service, the technical person came amd informed me that its pcb is not working. After that they replaced pcb but cooling didn't resume. They checked for gas leakage and repaired for the same. Same problem recurred after one and a half month. The came again and repaired pcb again. Since then cooling didn't resume completely. When company technical person came for second free service in july 2017, he also noticed cooling problem...
Complaint comments  Read comments [1]Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — outdoor gas leakage problem in daikin ac 2 ton in every summer [Resolved]

 प्रवीण कुमार जोशी on Aug 8, 2017
Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, head office for my a/c repair and still it’s not done or we don’t get any response also now i’m thinking that why we purchase daikin a/c we have many option in market but sorry to say i’m not prefer daikin a/c to my friends and others.

Story come from 29th of may 2015 when i’m purchase daikin a/c and engineer take 1 week for fixed the a/c because 1st time he don’t have gas daikin a/c gas is different...
Complaint comments  Read comments Complaint category House, Apartment Rental

Daikin Air Conditioners / Daikinindia.com — 1.5 ton split ac from daikin defective within 16 month of purchase [Resolved]

 Mithoo Sachdeva on Aug 3, 2017
I have purchased 1.5 ton split ac from daikin in apr' 2016 in delhi from hariom electronics, clock tower, ghanta ghar, delhi-110007, and since last night (2-aug-17) facing a major issue in the same. There is ice formation happening internally in the ac with zero cooling. I am trying to understand since morning from daikin that howcome this problem can come within 16 months of buying their product but not able to get any response. The dealers and engineers are only interested in their visiting fee and i am being provided different contact nos. And told to call pillar and post from today morning with...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — pathetic experience [Resolved]

 Manik Sargoch on Aug 1, 2017
Hi,

I am writing down here as an affected consumer and highlight how we are being cheated by big brands. Last year i bought 2 daikin split ac (1.5 tons each). Just to ensure people are aware before buying and make right decision, i have listed down problems i have faced till date:

This all happened within one year:

1. Outdoor unit of one ac was defected. Fan colliding with body. One engineer from daikin came, looked at the issue, took out his hammer and started hitting the body. He continued using hammer till fan stopped colliding with the body. This...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — ac unit complete down [Resolved]

 Rachna Bhatia on Jul 30, 2017
Respecter to whomsoever it concerns

I mr sanjay s kamble bought the ac three months back and know it is not wrking it's complete in dead condition. I followed up with the dealer (Mahalaxmi electronics - bhayander) but i didn't get any response from his side. I haven't used the ac for long only twice i onned it and than it stopped working. Due to high humidity my children's r not able to sleep. I hope u will look into the following matter...
Complaint comments  Read comments Complaint category Other

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