Daikin Air Conditioners / DaikinIndia.com Customer Care
Daikin Air Conditioning India Pvt. Ltd.
Customer satisfaction rating: 56%
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162
COMPLAINTS

Daikin Air Conditioners / DaikinIndia.com Customer Care

Daikin Air Conditioning India Pvt. Ltd.

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Address
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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29
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18

Phone:
Phone:
+91 12 4455 5444
[Head Office]
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18
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7

Fax:
Fax:
+91 12 4455 5333
[Head Office]

Additional info
Customer satisfaction rating
56%
Complaints
162
Pending
60
Resolved
76
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Daikin Air Conditioners / DaikinIndia.com related photos (23)

Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

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Daikin Air Conditioners / Daikinindia.com — daikin new ac indoor unit complaint

 ankur1909 on Sep 19, 2017
I purchased my daikin ac 1.5 ton on 30/03/2017 frpm kay dee electronics, sector-18, noida. Till date of installation i was having problem of cooling and indoor unit water leakage., almost 3-4 times the engineer visited 2 times from registered complaint and 2 times through dealer side, but no solution given by any one the dealer is also not providing any visit sheet, because of service issues... Even the dealer engineer does not report about any major problem in ac.. And said it is just the gas leakage... I am really very much irritated.. And complained in daikin centre with complaint id gha1809201711776031.
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — cooling gas defect

 Khadija.Aiman on Sep 15, 2017
I purchased dikin air conditioner on 30/08/2016 and the ac is not working properly. The engineer came for servicing of my ac and taken the ac with them uske baad fir laga gaye waps pr ac properly work nhi krrha hai manufacturimg defect haiii uski cooling gas bhi khatm hoo gayi haiii itni jldi abhi liye hue bhi tym nhi hua hai lekin ac ka bohot bura haal haii. I am not satisfied from their service as well as product. Kindly help me to solv my problm. Na company wale response krte hain ar na store wale. Mujhe mera paisa waps mil jaye plzz.
Jahan se liya hai wahan ka address hai: seema radio...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — inverter ac

 Samrat Soni on Aug 31, 2017
I have 3 inverter ac (Model atkp50qrv16) bought in feb-march 2016.

I was having a problem with one of the ac and when i called your customer care with the error code (F3), i was given their number (Aircare e-138, amar colony lajpat nagar - iv new delhi - 110024 ph: +91-9810113355)

When i spoke with mr. Sanjeev kumar (Ceo) he told me he would get back to me as his technicians were not available at that time. Later in the day, i got a call from 011 45551333 on monday, 28th august 2017 from some person that a technician would visit me on that day and charges are 650 +...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — after spending rs.20, 000 - 2 year old ac still doesn't work [Resolved]

 ankitsaini84 on Aug 18, 2017
Hello!
I'm an unfortunate owner of diakin 1.5 inverter ac [ftkp50-ci | serial no. Indoor - 10802 | outdoor - 8441]. I chose this ac in hope that though it's a costly one-time purchase but it will save money on electricity in long-term. Bought on 25th april, 2015, diakin's team installed the ac at our place. I explicitly asked them to put the corrosion-proof coating on the coil & a stabilizer.
They said, daikin ac already has a corrosion-proof coating & inbuilt stabilizer - so we don't need to put either of them. Though! They insisted on buying amc from them, to which i declined (Thinking...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — substandard machines

 Ana Realty on Aug 17, 2017
Provided substandard vrv air conditioners in the year 2012 which need to be scrapped now, inpite of availing a 3 year amc.
Inspite of sending 2 letters for the same, daikin has not replied or taken any action.
Need free replacement for both vrv units immediately

Concerned persons:

Sanjay goyal - country head sales
Sanjay k - regional head sales
Cm bhalla - deputy gm, channel sales
Mahesh kohli...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — subservient service

 sunil satyarthi on Aug 16, 2017
It's been ten days since i registered a complaint to repair my ac at centre market branch but despite repeated efforts, no response from your customer care providers

To make matters even worse, when a representative did show up, he left the repair job incomplete without any satisfactory explanation; as if this wasn't enough, the mechanic was a minor no less with subservient knowledge and no experience.

I have been a faithful customer for the last 4 years recommending your product to myriad people but for the first time i've been so utterly let down that i am reconsidering...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — complaint of 2.2 ton inverter ac model no. od - ftkp71qrv16 serial no. - 0000250 [Resolved]

 ganuragdr on Aug 11, 2017
This is for kind information that i purchased above ac in july 2016 which worked well in last summer till november 2016. Next year in april 2017 when i booked for free ac service, the technical person came amd informed me that its pcb is not working. After that they replaced pcb but cooling didn't resume. They checked for gas leakage and repaired for the same. Same problem recurred after one and a half month. The came again and repaired pcb again. Since then cooling didn't resume completely. When company technical person came for second free service in july 2017, he also noticed cooling problem...
Complaint comments  Read comments [1]Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — outdoor gas leakage problem in daikin ac 2 ton in every summer [Resolved]

 प्रवीण कुमार जोशी on Aug 8, 2017
Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one month we take many follow-ups with helpline number, head office for my a/c repair and still it’s not done or we don’t get any response also now i’m thinking that why we purchase daikin a/c we have many option in market but sorry to say i’m not prefer daikin a/c to my friends and others.

Story come from 29th of may 2015 when i’m purchase daikin a/c and engineer take 1 week for fixed the a/c because 1st time he don’t have gas daikin a/c gas is different...
Complaint comments  Read comments Complaint category House, Apartment Rental

Daikin Air Conditioners / Daikinindia.com — 1.5 ton split ac from daikin defective within 16 month of purchase [Resolved]

 Mithoo Sachdeva on Aug 3, 2017
I have purchased 1.5 ton split ac from daikin in apr' 2016 in delhi from hariom electronics, clock tower, ghanta ghar, delhi-110007, and since last night (2-aug-17) facing a major issue in the same. There is ice formation happening internally in the ac with zero cooling. I am trying to understand since morning from daikin that howcome this problem can come within 16 months of buying their product but not able to get any response. The dealers and engineers are only interested in their visiting fee and i am being provided different contact nos. And told to call pillar and post from today morning with...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — pathetic experience [Resolved]

 Manik Sargoch on Aug 1, 2017
Hi,

I am writing down here as an affected consumer and highlight how we are being cheated by big brands. Last year i bought 2 daikin split ac (1.5 tons each). Just to ensure people are aware before buying and make right decision, i have listed down problems i have faced till date:

This all happened within one year:

1. Outdoor unit of one ac was defected. Fan colliding with body. One engineer from daikin came, looked at the issue, took out his hammer and started hitting the body. He continued using hammer till fan stopped colliding with the body. This...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — ac unit complete down [Resolved]

 Rachna Bhatia on Jul 30, 2017
Respecter to whomsoever it concerns

I mr sanjay s kamble bought the ac three months back and know it is not wrking it's complete in dead condition. I followed up with the dealer (Mahalaxmi electronics - bhayander) but i didn't get any response from his side. I haven't used the ac for long only twice i onned it and than it stopped working. Due to high humidity my children's r not able to sleep. I hope u will look into the following matter...
Complaint comments  Read comments Complaint category Other

Daikin Air Conditioners / Daikinindia.com — worst after sales service [Resolved]

 nee_r_aj@hotmail.com on Jul 29, 2017
We had purchased 02 sets of daikin ac on 20th march 2017 from akashwani radio & transistors against bill no. 689 and since purchase we have been complaining that we are facing cooling issues in one of the acs and the installation person told us that it was some internal fault and then again another person came saying that the product was not properly installed causing leakage of gas. Since then we have been registering multiple complaints in daikin customer service from our mobile no. 81999-43432 (Latest ref: cha2007201711338690 & unique customer id 11115540 dt 20/07/2017) and even spoke to chandigarh...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Continuous problem with inverter daikin ac [Resolved]

 Ahalawat79 on Jul 6, 2017
I purchased 2 daikin inverter ac on 4th june 2016 from sargam electronics. Noida. Invoice no of the purchase is snoida-02571.

I have many emails to daikin india since last year from my email id anuj. Ahalawat@gmail.com as i am continuously facing the issue with one of the 2 daikin ac purchased on 4th june.

Below are the major points regarding the issue.
1.ac is not doing cooling
2.ac compressor having issue.
3. Daikin server team visited so far not able to figure out the exact problem with in ac and not able to provide the proper and fulltime solution.
Complaint comments  Read comments Complaint category Appliances

daikin ac — Replacement [Resolved]

 Amit jaura on Jul 6, 2017
Daikin da head office to aakho mere nal contact krn mere number 9888250567 .. ki galti kr lyi main Daikin da ac lye k . J khrab ac bejya te onu replace te kro 50000 kharchya main middle class family cho aa paise jodh k chiz liti o v khrab nikl gyi hun meri sunwai nai hon dyi.. new ac chlya nai phela j hun replace kita o v cooling nai krda peya I think change nai kita mainu pagal bnaeya daram kita change da....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Ac is throwing warm air, rising complaint 4th time in 4 months from the date of purchase [Resolved]

 Thanigaivel Gopalakrishnan on Jul 5, 2017
Hi,

I am thanigaivel, have purchased the above said product on 3rd mar 17 from ratna cools and installed on 5th mar 17.
>
> this product is working good for 4 days, next day water fall inside the room, we have informed the issue to the service franchise, on the same day mr. Prem came addressed it by putting insulation tape over the drain hose.
>
> after that it was working good, but since 17 apr 17, the product is not working good only hot air is coming from the indoor unit.
>
> we have informed the service franchise again today and mr. Prem...
Complaint comments  Read comments Complaint category Other

Daikin Air Conditioners / Daikinindia.com — Don't buy daikin inverter ac [Resolved]

 Harsh Khera on Jul 5, 2017
Do not buy Daikin inverter AC, this was told me by the authorized service center of Daikin and by many people, but at that time I trusted Daikin and its service but now I really got worst experience.

I purchased my Daikin inverter approximately 3 - 4 years back. I had invested 55k, in this amount I could get 2 new AC at that time, but I thought let's invest in a good brand for a one-time investment.

I know this is an electronic product and can make a problem.and now its outdoor has been stopped working on 19-june-2017. but I didn't know that this Daikin AC repair amount...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — 5 star air conditioner [Resolved]

 Amit jaura on Jun 27, 2017
I have buy daikin ac lasthe month but my is not working for one day. I complaint in daikin service center on last month. Now 1 month ago my ac nothen working or no service provide. Tankishion say replace ur ac but.. Dealer say i have no replace ur ac.. And abuse me.. Plz sir help me for replace my ac.. Dealer seyal electronic.. Owner say i can't replace ur ac. Sir m belong middle class family. If daikin no replace my ac i can't pyi emi.. Sir i pay 20000 down payment.. Plz help mee sir....
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Daikin inverter ac pcb faults [Resolved]

 Manickaraja on Jun 24, 2017
After 5 years of daikin invertor purchase, ac is turning off automatically in 5 to 10 min after power on. The service engineer came and troubleshooted the problem and appear to be pcb fault. Which may cost around 16k inr. This is almost half prices of the ac actual cost. Even i am using stabilizer with dual step up should have protected with voltage fluctuations.

Now i need to really think should i dump it or repair it? This is really surprising for me the cost of pcb boards, which i have never heard off.
If this could have been informed the customer before purchasing it it...
Complaint comments  Read comments Complaint category Electronics & Appliances

Daikin Air Conditioners / Daikinindia.com — Service [Resolved]

 R Varshney on Jun 17, 2017
This is further to my complaint about wet cleaning service.
After cleaning, there have been some problem with cooling. The cooling air is ice freezing even though we set the temperature as 29°c.
We registered complaint about this (Comp no. Gha1006201710975771) but the reason is still unknown. The engineer visited two times and they did something but the problem is still not solved. We have to keep temperature at 30°c and fan at lowest point to make it normal. The problem started only after cleaning, before that it was working as expected.
What is the solution for this problem...
Complaint comments  Read comments Complaint category Appliances

Daikin Air Conditioners / Daikinindia.com — Bad product and bad service [Resolved]

 sanjayca74645 on Jun 16, 2017
Dear sir,

With reference to above i here by submit as under:

1. My daikin air conditioner 1.50 ton inverter which was purchased by me in the month of august 2015 stop working due to some reqson. Dated (27.05.2017)

2. I registered the complaint to your customer care number and they registered my complaint.

3. On dated 29.05.2017 local service centre i. E. Vi sales told me that internal pcb damaged and to be changed. I agree for the same.

4. Further internal pcb be change on 1.06.2017 and i paid for this rs. 5350/-.
Complaint comments  Read comments [2]Complaint category Other

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