boAt Complaints & Reviews

Today was my order delivery date, still now i cant received my order product, i also do payment first. What can i do now!!

Hi,
My name is Jyotsna C and I purchased boAt Rockerz 255 in-Ear Earphones with 8 Hours Battery, IPX5, Bluetooth V5.0 and Voice Assistant(Blue Ocean) | B07T8GQV54 (B07T8GQV54 HSN:8517629) from amazon on 5th november 2021. It malfunctioned by February 2022 and I gave it to a nearby boat authorised service centre as per instructions. I received an email saying that my complaint has been resolved and the ticket is closed. but till today, almost 2 months after giving my earphones for repair, I have not received my replacement. When I contacted the customer care, they informed me that I will receive the replacement from the service centre. The service centre is saying that they haven't received any replacement product in my name and their duty is only to collect the replacement item. Further, they have informed us that they are closing down.
Then I emailed the grievance redressal contact, [protected]@imaginemarketingindia.com and apart from pointing fingers at service centre, my issue was not resolved.
So it has been tiresome work to get a replacement for a faulty product which is well within the warranty period from BoAT. I havent received my replacement yet eventhough it is still in warranty period neither they have given a refund.The heights o[censored]nprofessionalism is unparalleled, from customer service to service centre partners. I am attaching the copy of my invoice and forwarding the mail which has been sent to you by the service centre. Kindly go through them and please do the needful.
I hope that you will resolve the issue

Hi,
My name is Jyotsna C and I purchased boAt Rockerz 255 in-Ear Earphones with 8 Hours Battery, IPX5, Bluetooth V5.0 and Voice Assistant(Blue Ocean) | B07T8GQV54 (B07T8GQV54 HSN:8517629) from amazon on 5th november 2021. It malfunctioned by February 2022 and I gave it to a nearby boat authorised service centre as per instructions. I received an email saying that my complaint has been resolved and the ticket is closed. but till today, almost 2 months after giving my earphones for repair, I have not received my replacement. When I contacted the customer care, they informed me that I will receive the replacement from the service centre. The service centre is saying that they haven't received any replacement product in my name and their duty is only to collect the replacement item. Further, they have informed us that they are closing down.
Then I emailed the grievance redressal contact itcare.[protected]@gmail.com and apart from pointing fingers at service centre, my issue was not resolved.
So it has been tiresome work to get a replacement for a faulty product which is well within the warranty period from BoAT. If you can not carry out a replacement, at least try to give a refund. The heights o[censored]nprofessionalism is unparalleled, from customer service to service centre partners. I am attaching the copy of my invoice and forwarding the mail which has been sent to you by the service centre. Kindly go through them and please do the needful.
I hope that you will resolve the issue with professionalism,

Payment made via gpay, but order not placed.

Money deducted from my bank account.

Kindly refund my money

My boat 131 tws are not dispatched from many days my order id is 1865889 no support from customer care please give some solution

One Airdop is not working

I have ordered boat Basshead 103 earphone on 15 April and first they show the estimate delivery on 19 April and after that they extended the delivery date on 20 April. I also sent an email but not responded yet. As a Indian citizen this is my responsibility to share it with everyone that do not buy any product from boat official website becos they are very slow at responding customer issues and they must be expose on social media. Thanks

At first, i bought avaante 550 bar from boat and got a torn packaging. i raised a replacement order, then I have received wrong replacement product with avante 500 bar inside. Surprisingly, the bills, the packaging details all got 550 written on it but inside the box there is 550 bar which is much cheaper than my original product. I ordered Avante bar 550 and got as my replacement avante bar 500.
This is so much annoying. Now when i am going for a replacement option, it is showing no products available for return.
Now what should I do with the avante 500? i have paid for the 550 bar. I received the replacement order today morning(sunday) with a wrong product that is 500 bar in it. Kindly take my complain to higher authorities.

Hey,
Bhavya this side, being a frequent customer, i purchased boAt Airdopes 131 (Black) recently, there were pairing issues frequently, but now the right side has completely stopped working. The product is still under 1year warranty.
The company officials are requested to take appropriate action.
In hope of a positive response.

Bhavya
[protected]@gmail.com...

I have a complaint/service ticket number 20429413 for my boat rockerz 333 Navy Blue blutooth earphone replacement becz it's not working. So pick up done and post that I got below messages:

Dear customer,

We are happy to inform you that for your service ticket number 20429413, we have dispatched the replacement product unit by Delhivery having tracking number[protected]. It would take approximately 5-7 days to reach at your door step.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com.

Thank you,
Team boAt

And today[protected] I got message stating

Dear customer,

Your replacement product is out for delivery to your registered address. Please be available at your address to collect the same.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com. - Team boAt

Dear customer,

We are pleased to inform you that your replacement product has been delivered to your registered address.

In case of any queries, you can chat with us on the whatsapp number +91 [protected] or call us on +91-[protected]. You can also email us at [protected]@imaginemarketingindia.com. - Team boAt

Today afternoon got message UR REPLACEMENT PRODUCT HAS BEEN DELIVERED TO UR REGISTERED ADDRESS BUT NO ONE CAME FOR DELIVERY.

Kindly can you help me on this ON PRIORITY.

Regards
Saubhagya Ranjan Mohapatra
[protected], [protected]

Sir, I have purchased boat airdrops on Jan 2022 month... But the airdrops are not working properly now ... I request you to change the airdrops so that I can listen the things smoothly.

Vikrant suri
[protected]
[protected]@yahoo.co.in
Order id :[protected]
From Amazon india

I had claimed warranty for my product boat air dopes 433 black. But as a replacement I had got boat air dopes 431 black which are cheaper than my product and are not working properly.
I had complained again but after this I had got the same product which I had hand overed to the delivery boy. Firstly, I had they had repaired it but when I had used it still have the same issues.
The company doesn't have a good customer service....

HI,
I've placed an order(ID[protected] of Boat Airpodes 121v2 on 24th Mar'22 which was delivered to me on 27 Mar'22. Due to some defect in that good, I've been placed an exchange request to Boat on dated 03rd Apr'22 & same was picked up reversed from me on 4th Apr'22.The Product hasn't been delivered to me since that day.after 3 Days, Your courier partner handover this product to RTO.After my survey, Boat has been handover product on 12th Apr'22 having ticker id 20361008 & Your courier partner had confirmed me that they'd like to reshipped me within 48 Hours.
Today, I got an message from your courier partner that "Your order has been dispatched & will deliver you shortly". After few seconds second notify that " your order could not be delivered due to reason- Not attempted-DTW"
I want to ask you what the hell your & your courier partner are doing with customers, Why you all going to tease end user's sentiment.I was first user to buy the boat product with the intent to being deliver the quality product along with quality services, however, I'm feeling wrong somewhere.That company neither able to deliver me quality product in first time nor they able to delivering me the product on time,
Even my money's are also blocking with you guyz, I've been really worst experiencing with your staff member, Non one able to assist me, Boat pass onus on Courier partner for undleivered & vice-versa.
Around One month going to soon, My product is yet undelivered to me.I just wanted to either returned my goods today or just compensate me .

I ordered a product from boat website on April 13 but still now there is no progress while I try to track my order.I needed my order on or before 15 April that's why I ordered it from there website itself.So I request you to send my order ASAP please.

My name is pallavi contact number is [protected]..the product received order no 1818582..I ve received the product from the website boat ..I ve kept for the replacement ..and the delivery boy number is [protected] came to pick up the product...he picked up and went..he Said that I ll get a sms...for replacement..which I dnt get..yesterday 13/04/2022..he called and saying he missed my product from the bag..he can't do anything..he is trying to cheat me ...by telling all the stories..and he is making me fool..I have paid Rs 1273/-and got the product...I ve kept for the replacement and sent the product with delivery guy .. it's not my mistake..delivery boy is cheating..I need my product or money back . .plz do the needful.

I bought Boat airdopes 451v2 but they are not getting connected to my laptop after trying all the steps.
secondly, one earbud stopped working.
Also, it is not mentioned anywhere for its warranty

I have purchased boat airdopes 441p before 6 month but now a days it's mic not working good

Im highly disaapointed that the company is not taking care of the order details i have done the payment from upi, and would like to cancel now, your courier partner is not delivering the order, and i trued to reach bluedart to no response, i would like to get my refund and cancel it.

One earbuds left side missing

My product was not working properly, and itvqas under warrant period so i drop a complaint about it and they picked up my old product for replacement product, but they didn't give any product till now, even they drop an email to me and said your product has delivered on 19th march 2022 but i didn't receive any product from boat, then I connected with boat customer service agent they said wait for 1 week, and I am calling them regularly they are saying always wait for it and our backend team is currently working on it but I didn't get any update about it till today