Bokaro General Hospital — Delay in opening Pharma counter in BGH on 16 may 2022

I reached the Pharma counter at 5.40 pm and found that all of them gone for tea break. I enquired about and found tha they have gone on tea break from 5.30 pm. I remain there in queue and the Pharma counter person whose surname was Ali came only at 5.55 pm talking on the phone and after giving medicine to one person again gone somewhere and when he came i said where are you going then he pointed finger at me and said rudely to keep quit and then some heated exchange happened between us and when my number came he intentionally put some unnecessary and ridiculous reason and not provided me what I came for.
I want to know
1. what are the tea break timings for Pharma counter and whether it is official to go on a tea break and when a person comes late from tea break whether any punishment is given to him or not.
2. What are the rules for doing NA on a prescription when a person visits after 1 day of visiting the doctor as he refuses to do NA on the basis that I came for NA after 1 day of visiting the Doctor.
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    Sector-4, Bokaro Steel City, Jharkhand, India - 827004
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