Book My Yatra — refund of payment-reg.

Address:	Mumbai City, Maharashtra, 400004
Website:	Www.yatra.com

Hi,
On 12.05.2018 i booked a flight for my father from new delhi to bagdogra, while booking the ticket amount of rs. 10456 gt deducted from my account but i didn’t received any confirmation ticket or mail after few seconds a guy from yatra called me and asked me to pay online via payment panel and i did that so, again 10, 456 amount gt deducted from my account. However, i contacted with my bank regarding unsuccessful payment of earlier one they said tht amount has been credited with yatra successfully and they sent me an email with attachment of statement.
With yatra support i hv exchanged many mails for my refund but every time they tell me they haven’t received any amount but i have received a message on 18.05.2018 from yatra which says thank you we hv received the payment of rs 10456.
I have called customer care several times but they are unable to help me out. This is very unprofessional and unacceptable behaviour.

Thanks,
Sonia