Bookadda.com — Online Purchased item not recd

Address:

Pune, Maharashtra

I placed an online order for a text book of Std 4 on Bookadda.com website on 1st Aug' 2015 - Transaction ID[protected] Did not receive the same till date. Tried calling them on their Customer Service No[protected] on Aug 13, 2015 - which is answered by an auto answering machine and then it plays music continuously. I have called around 4-5 times and one or two calls lasted upto 10+ min's - but only music ringing - after which I cut the call. I sent a mail to them expecting that they will atleast revert on mail. Today again (19th aug, ) tried calling them. But same thing happened. Have sent a mail. Want to lodge a complaint against this fraud website / non - responsive attitude and get my money back. R Bhapkar