Bookmyhsrp — Refund of failed transaction

Website:bookmyhsrp.com

I have booked my high security number plate of bookmyhsrp.com and my payment was succesful against order number BMHSRP[protected] however order was not created on 25th Sep. I tried calling callcentre many times but failed.

On 29th Sept i was able to call on callcentre and they told me that in 3-4 days you will get refund and you can place the order again now. I placed a new order which was sucessful however old refund is still not done.

Callcentre and email support is pathetic. No repsonse to emails. No calls.
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I also had the same problem, I booked on 18the Dec 2020 but transaction failed due to server error, i called call centre and emailed to greivance and online.hsrp.com but no response while amount is debited to my account and I recieved a payment confirmation from rosmerta safety system pvt ltd also.

It is very embarassing situation, I do not know what to do, contact no. provided at site are not responding as well as no response of mail.

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