Boots And Beyond — Cheat their customers with roadside cheap quality products and refused to provide a refund which as per their policy they do give.

Address:	Skintific Private Limited SCO No 23, Green estate, Barwala road, Dera Bassi, Punjab, India 140507
Website:	www.bootsandbeyond.com

They fake advertise shoes which looks really good on the pictures but actually are of really really cheap roadside quality which is basically a scam because we go these websites thinking we'll get better product with good quality, if we wanted cheap quality products we'd have gotten ourselves from our local shops.
So I ordered a pair of shoes worth 1299₹ on 2nd of December, after reading their policy regarding refund/ return and replacement about 3 times and it says they provide a refund on all of their products mentioned on the website if initiated within 7 days, they were so cheap tht it felt like I got cheated cause those shoes that I payed 1200 for didn't looked like worth a single penny more than 200₹.

So I applied for refund on the very next day i.e. 3rd December, they didn't reply to any of my mails and calls, on the number mentioned on their website, finally after 6 or so mails later and around 8-9 calls later finally I got hold of them the next day via mail and went through some back and forth about how can we communicate better so they asked for labels and pics of the product on their WhatsApp, which I did, and went on with the communication for 2 more days and finally on 6th December they send a message on my WhatsApp in which they said they can't provide a refund for which they even failed to give any reason on mail or on WhatsApp .

Afterwards sending few mails and texts on WhatsApp I called them today, on 7th December to ask for an explanation as to why, and they gave a poor explanation that they can only provide a refund if they delivered wrong shoes other than ordered or for wrong size.

So they do provide a refund when the problem can be solved by giving a replacement but not when someone doesn't like the product delivered because that was of cheap quality?

Oh btw which i checked online in some reviews and apparently they don't provide refund in those cases as well. People who had gotten wrong size and wrong shoes other than what they ordered were told they can't get a refund because it was customers fault for ordering wrong size and people who got wrong/different shoes from what they had ordered never got any kind of response.

So they participate in a very careful scam in which they do provide products to their customers but of such cheap quality they they'll definitely ask for refund but then never actually provide a refund, and just to be on the safer side has a return and replacement policy so that people can trust them which they can take advantage of.