Boots And Beyond — Complaint - Poor Quality and Lack of Customer Support from Boots and Beyond

Address:	SCO No 23, Green estate, Barwala road, Dera Bassi, Punjab, India
Website:	bootsandbeyond.com

I am writing to file a formal complaint against Boots and Beyond, an online retailer, regarding the poor quality of their products and the complete lack of customer support. I believe it is important to bring these issues to your attention in order to seek a resolution and prevent other consumers from facing similar problems.

On 05-Jul-2023, I placed an order with Boots and Beyond, specifically for a pair of shoes. The order number associated with my purchase is #BBN2055805. However, upon receiving the shoes, I was deeply disappointed to discover that the quality was significantly below my expectations. The shoes exhibit substandard craftsmanship, with uneven stitching, loose threads, and evident signs of wear after minimal use. This falls far below the advertised quality standards and the value I expected for my purchase.

To address this matter, I attempted to contact the customer support team at Boots and Beyond numerous times using the provided contact number, [protected]. Unfortunately, my efforts were in vain as no one responded or picked up my calls. This lack of response and customer care is unacceptable and demonstrates a complete disregard for customer satisfaction.

Given the aforementioned issues, I request the following actions to be taken:

A thorough investigation into Boots and Beyond's business practices and quality control measures to ensure that consumers are not misled or deceived by false advertising or inferior products.

Immediate attention to my complaint and a suitable resolution, which includes initiating a return process and providing a full refund for the purchased shoes.

Appropriate measures to be taken against Boots and Beyond for their negligent customer support, as it is essential for businesses to provide responsive and effective assistance to their customers.

I kindly request your assistance in mediating this dispute and securing a satisfactory outcome. I believe it is crucial to hold Boots and Beyond accountable for their substandard products and lack of customer care. I also hope that the necessary actions will be taken to prevent similar incidents from occurring in the future.

I have attached relevant documentation, including order details, photographs showcasing the poor quality of the shoes, and records of attempted communication with Boots and Beyond's customer support. Please let me know if any additional information or evidence is required to support my complaint.

I trust in the Consumer Forum's commitment to protecting consumer rights and ensuring fair practices in the marketplace. I look forward to a timely resolution to this matter.

Thank you for your attention to this complaint.