Hi team, I have purchased Borosil OTG 42L on 3rd Aug'21. And there was defect ont he product, the glass lid isn't closing completely. The heat from the oven is emitted out of it and all the kitchen becomes warm when operated. Even the food isn't cooked/heated properly. I have raised a complaint regarding it and the Borosil technician has visited and told it's a manufacturing defect and it should be replaced. I'm trying to reach to the Customer care since 2 weeks, every day they say we'll arrange a call back, but there's no progress. Expected a better service from a company like Borosil but its really disappointing. Hope it will be resolved soon.
Service request no. BS[protected]
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