Bosch Home India Complaints & Reviews

Product : Refrigerator
Model : KAN56V40NE
Store Location : Erode (PIN-638011)
Ordered Date: 17.JAN.2019

We ordered Refrigerator in Bosch store on 17.Jan.2019, even after 1 month of delay product is not delivered. Only reason saying "billing is delayed from company side" is giving all day .

Note: Attached Invoice for reference

Subject: replacement of defective washing machine bosch 6.5 kg top loading (Woe654yoin grey)

Dear sir,

1. Please refer to invoice number - sdeb 60951 of 02 nov 2018.

2. The above product was purchased from amazon india on 02 nov 2018 vide invoice no given in para above.

3. It is regretted to state that this product is prone to recurring defect. This is evident from the job card of service provider vide no 1393 of[protected], 2001 of[protected] and 2441 of[protected] respectively.

4. It is further brought out that within 3 months of purchase this machine has been out of order for 20 days due to defects and time taken for repair by service agency.

5. You will agree with me that i had spent money from my hard earned money. Besides money it has caused me mental agony, wasting of my valueable time and energy in getting the machine repaired.

6.in view of the above may i request you to refund the amount or replace it with another new piece to avoid litigation and inconveniences to both o[censored]s.

Hoping of positive and prompt response.

Regards,
Mukesh

My service request id is [protected]. I have made a call to service center on 7feb2019 for my washing machine as it was not getting switched on. The engineer visited my place and told some spare part is gone and it has to be replaced. Next day got a call and i agreed for the amount he told for the replacement and he assured he will order and get back to me. But i didn't get any response so i had called and he told he will order the replacement part. But for the past 6 days didn't get any response so i called customer care today. Now the engineer called and telling it will take another 15 days to get the replacement part as it has to come from germany. I bought my washing machine in india not in germany so if the spare parts are not available why do you sell your products here? You are not providing any free service we are paying for all the visits and the replacement then how do you expect to be without washing machine for nearly 20 days. There are so many washing machine options in india why we should buy bosch spending so much money if your service is so pathetic. Please provide a solution immediately or replace the machine for my immediate use. I can't be waiting hereafter, if i dont get a solution need to go to the consumer forum. Hoping for a immediate and positive reply.

We have a rotary hammer machine of your company. For the last few days we are facing some problems regarding that. The hammer bit is adjusting its position it self at only hammering position when used and also the bit is not interlocked with the chuck properly. We already repair it from the dealing mechanic. But the problem is as yet and they refuse to repair it.
Please give suggestion about the problem so that we conveniently used the product.

I had purchased bosch acqatak 100 few years back from metro cash and carry bangalore now the machine is not working i went to peenya authorised service centre and to my shock the explained that the company has stopped supply of spares for this model. The same i brought to the company representative mr. Kulkarni he too gave me another service provider contact who also denied service for this product. Now how can a company stop providing service and spares for their product which they release about 10 years ago.

So customers beware before buying any product from bosch from now on. Instead you can buy any chinese product which is half cheaper than bosch products it can used and thrown once it stops working

I am also planning to file a suite in the consumer and would like to know if more customers like me who have similar issues with this company and it’s priducts.

Unfortunately i bought a bosch front load washing machine from amazon india. There is no installation call from bosch till now. They simply sent one sms saying order id. But there is no mention of installation date or whom to contact for the same. Bosch service is really worst. Now i am worrying that what happens if something wrong in future with this product. Bosch service center is one the worst in kind.

I bought a bosch dishwasher for my new house. From the very first usage there was a leakage of water from the doors.. Contacted the customer care regarding the problem and a technician was sent for the same and he said that the door is broken and he said he will send an email regarding this to the company and the replacement of a new machine will be done.. Its been three weeks since the technician visit no calls or contact or email from the service department.. Yesterday i got a call from the customer care asking about the feedback on the technician... How can i give a feedback for an unfinished service? Disappointed in buying bosch

There is issue with my dishwasher machine detergent box no getting open during washing cycle since november. After multiple follow ups
The engineer visited home in dec month and then updated for replacement of the circuit
Post that on 4th jan again the team came to resolve the issue and confirmed that dishwasher box needs to be replaced and not the circuit

Its really difficult to reach the team as on customer care/email/phone they are not responding

Kindly help to get me response from the support team for resolving the issue

All details of incident can be tracked through mobile number [protected]

Hi,

I have purchased bosch dish washer sms60l18in a month back.
It was working perfectly okay for a month and suddenly stopped.

Whenever we turn on the machine, it works for 18-20 minutes and suddenly displays "err 27". It never completes the program. On every start, we observe same issue.

After googling a bit, i came across post which says, err-27 is low voltage. Hower, this may not be true in our case. When dishwasher shows this error code, we turned off the dishwasher and turn on washing machine (With heat mode on - set to 60c), and it works fine. Also, to check, we turned on our water pump (Which is 5hp) and that also works well.

Interestingly, service person who visited use, told us that error code 27 means, dirt in the machine. But he couldn't show us any blockage or dirt in the dishwasher!! Probably, this guy was not trained to work with dishwasher!!

Hav bought bosch dishwasher in june. Dish washer is not working now. Have registered complaints a month ago. Service person told part need to be replaced. Waiting more than a month for replacing the part. Still nothing happening. Local customer cares also not attending calls.

It is frustrating even after spending rs.35000 for the dish washer not able to use it

Please do the needful asap.

I am deepak vaishnav, tax assistant, o/o deputy commissioner of income tax, ahmedabad.
My address is 103-block b, sakal -59 apartment, ioc road, near satyamev hospital, cahndkheda, ahmedabad
I purchased bosch 7 kg fully-automatic front loading washing machine (Wak24168in, silver) on 10/10/2018 with warranty till 10/10/2020.
This purchase is on emi basis.

My complaint is regarding 2 issues which were neither resolved (Fixed) nor my product got replaced even in warranty period.
First one is noise level and vibration issue which i noticed even within first month of purchase. Although it was resolved once but it appeared again.
If i get the same issue after warranty period how will i manage service expanses. I am enclosing a video of the noise level which is very loud for your kind attention.

Second issue is with the drum.
It got unpolished after running clean drum program.
A photo of the same is enclosed for your kind reference.
When i approached the service provider with service request id no.. [protected], he told me that i might have used some cleaning chemical powder in the drum while running clean program.in reality, no such chemical was used by me. The machine was run in clean program with water only on 90 degree temp which is standard function of machine.

The service provider suggested a chemical solution but his senior service provider said he don't know about any such solution. How can i believe in such a dubious talk.

My earnest request is to either fix the issues or replace the machine.

Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,

Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,

[protected]
I purchased a bosch refrigerator from vijay sales, rohini on[protected]. The product was defective (The small vegetable box and ice box are difficult to manage and not at all user friendly, also the main door has no support so the door keeps banging) i lodged a complaint with vijay sales regarding the same. Even after repeated complaints and demands for return of the product the matter was not sorted and on this said date i was told by your co executive that nothing can be done. He even told us to go ahead and lodge a complaint in the company's consumer forum and was very rude and unfriendly to the point of being abusive.
My order no is-313-r-sot-3379.
I would like a refund at the earliest possible as i have already faced a lot of harassment and mental torture and would not want to be harassed further.

I have fully automatic front load washing machine. I registered a complaint around 3-4 weeks ago. Company technician visited once and told me they need to change a part, next day they called me that part will come after few days, after that no call, mail or technician came to help me out with this. Service and way of talking on phone is really pathatic.

My bosch fridge started to build up ice in the freezer compartment for a few months. I called an authorized service agent home appliances service centre, cochin. A technician came and said a fan and a sensor need to be replaced. The parts were ordered and it took almost a month to get the parts. It was replaced (Rs. 4, 500). After a few days the same complaint chapped and a still persisting. The same technician came and said a printed board has to be replaced. For this, we are waiting since september 2018. The fridge was working on and off all this time and has now completely stopped.
The last person contacted in this matter was
Joseph antony
Customer service
Bsh household appliances manufacturing pvt. Ltd.
39 / 3370, manickath road, ravipuram
Kochi 682016

Respected sir,
I have purchased Bosch AQT 35-12 Pressure Washer in Amazon.in on 29.08.18, with Six month Warranty.(Order ID[protected]. Washer not working on 14.11.18 call Amazon customer care, he said manufacture warranty claim only Bosch service centres. and call Bosch customer care .he registered service request (service Request ID CB11073) nearby location Pondicherry (260 Km to my hometown) service centre on INDUSTRIAL HARDWARE STORE . Pondicherry. Mobile [protected]. I'm going to service centre . first he said machine didn't work must change water pump, I told have warranty on product so change that.after he said " gun trigger also leaking must change but .it not cover warranty you must pay"(before I use not leaking only starting problem)he didn't shown the leakage trigger...if ready to buy but "stock not available" also "not have spare trigger" in service centre.

I'm waiting one day booking hotel room, (money waste)

Next day he said machine has issue it will send to Chennai so .go back hometown.i will inform if machine is ready.Pay the advance amount ₹500 for trigger.

I request you to take the action for replace the new machine .

Disappointed for very poor service, time waste, money waste. and two days close my shop sale loss

I have attached Order bills, Job card copy, advance pay Invoice

Regards
Safith
mobile:[protected]

I purchased a bosch front loading machine on 04/12/2016 with sr no[protected]. This machine developed a fault near 5th of nov 2018 with the valve that controls water supply. I called bosch customer care and requested technician vist. The request was taken under warranty period and request id was [protected].
The technician visited on around 10th november 2018 and told us that new valve needs to installed and it will take a week time. He called me on 16th november confirming that he has got the new valve. But then he never came to install it. And on 20th november, i received a mail from bosch that my request was completed. I called customer care and told them that the service request is not complete. Even till today on 24th november... Approx 20 days since my request, i am awaiting the service of bosch home india... The replies of the employees have been very casual and they do not care for the customer once their product is sold. I am disappointed in bosch and will not recommend anyone to buy just because of after sales service is the worst of all.

I have bought a bosch dishwasher from maharaja gruhavaibhav, shivamogga, on 05/11/2018 which was delivered to my home on 06/11/2018 without any installation saying a technician will come to install & will do a demo.

A technician came on 10/11/2018 at 01:00 pm, but on seeing that small extra fitting is required to water inlet, left saying that he will come 4:00 pm, but he didn't. I called him to say that i have the fitting and he can come. He said, he will, but no.

On 12/11/2018, i called him to remind. He said, he will call & come, but can't say the time. Unfortunately, again no.

During this period from 06/11/2018 to 12/11/2018, there is no call from the dealer to make sure the installation is done or not, least bothered, this is paining (I gave them a call to remind)

If this is the service what you are providing for instalation, then what about if we register a service request for repair, i am scared. I think, i made a mistake of choosing bosch.

Regards
John prabhakar
Mobile: +91-[protected]

Sir,
I have placed a complaint regarding non working of my bosch front load washing machine. A service person attended and taken the belt for replacement.
Even after three weeks no action from them. The service person with email id. Joseph. [protected]@bshg.com replied the spare
Has not reached chennai. This is incredible.
Kindly take necessary steps to resolve the issue for their customer unfriendly attitude.
Thanking you,
Yours faithfully
J. Madhusudanan
[protected]