Bosch Home India Complaints & Reviews

There is issue with my dishwasher machine detergent box no getting open during washing cycle since november. After multiple follow ups
The engineer visited home in dec month and then updated for replacement of the circuit
Post that on 4th jan again the team came to resolve the issue and confirmed that dishwasher box needs to be replaced and not the circuit

Its really difficult to reach the team as on customer care/email/phone they are not responding

Kindly help to get me response from the support team for resolving the issue

All details of incident can be tracked through mobile number [protected]

Hi,

I have purchased bosch dish washer sms60l18in a month back.
It was working perfectly okay for a month and suddenly stopped.

Whenever we turn on the machine, it works for 18-20 minutes and suddenly displays "err 27". It never completes the program. On every start, we observe same issue.

After googling a bit, i came across post which says, err-27 is low voltage. Hower, this may not be true in our case. When dishwasher shows this error code, we turned off the dishwasher and turn on washing machine (With heat mode on - set to 60c), and it works fine. Also, to check, we turned on our water pump (Which is 5hp) and that also works well.

Interestingly, service person who visited use, told us that error code 27 means, dirt in the machine. But he couldn't show us any blockage or dirt in the dishwasher!! Probably, this guy was not trained to work with dishwasher!!

Hav bought bosch dishwasher in june. Dish washer is not working now. Have registered complaints a month ago. Service person told part need to be replaced. Waiting more than a month for replacing the part. Still nothing happening. Local customer cares also not attending calls.

It is frustrating even after spending rs.35000 for the dish washer not able to use it

Please do the needful asap.

I am deepak vaishnav, tax assistant, o/o deputy commissioner of income tax, ahmedabad.
My address is 103-block b, sakal -59 apartment, ioc road, near satyamev hospital, cahndkheda, ahmedabad
I purchased bosch 7 kg fully-automatic front loading washing machine (Wak24168in, silver) on 10/10/2018 with warranty till 10/10/2020.
This purchase is on emi basis.

My complaint is regarding 2 issues which were neither resolved (Fixed) nor my product got replaced even in warranty period.
First one is noise level and vibration issue which i noticed even within first month of purchase. Although it was resolved once but it appeared again.
If i get the same issue after warranty period how will i manage service expanses. I am enclosing a video of the noise level which is very loud for your kind attention.

Second issue is with the drum.
It got unpolished after running clean drum program.
A photo of the same is enclosed for your kind reference.
When i approached the service provider with service request id no.. [protected], he told me that i might have used some cleaning chemical powder in the drum while running clean program.in reality, no such chemical was used by me. The machine was run in clean program with water only on 90 degree temp which is standard function of machine.

The service provider suggested a chemical solution but his senior service provider said he don't know about any such solution. How can i believe in such a dubious talk.

My earnest request is to either fix the issues or replace the machine.

Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,

Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,

[protected]
I purchased a bosch refrigerator from vijay sales, rohini on[protected]. The product was defective (The small vegetable box and ice box are difficult to manage and not at all user friendly, also the main door has no support so the door keeps banging) i lodged a complaint with vijay sales regarding the same. Even after repeated complaints and demands for return of the product the matter was not sorted and on this said date i was told by your co executive that nothing can be done. He even told us to go ahead and lodge a complaint in the company's consumer forum and was very rude and unfriendly to the point of being abusive.
My order no is-313-r-sot-3379.
I would like a refund at the earliest possible as i have already faced a lot of harassment and mental torture and would not want to be harassed further.

I have fully automatic front load washing machine. I registered a complaint around 3-4 weeks ago. Company technician visited once and told me they need to change a part, next day they called me that part will come after few days, after that no call, mail or technician came to help me out with this. Service and way of talking on phone is really pathatic.

My bosch fridge started to build up ice in the freezer compartment for a few months. I called an authorized service agent home appliances service centre, cochin. A technician came and said a fan and a sensor need to be replaced. The parts were ordered and it took almost a month to get the parts. It was replaced (Rs. 4, 500). After a few days the same complaint chapped and a still persisting. The same technician came and said a printed board has to be replaced. For this, we are waiting since september 2018. The fridge was working on and off all this time and has now completely stopped.
The last person contacted in this matter was
Joseph antony
Customer service
Bsh household appliances manufacturing pvt. Ltd.
39 / 3370, manickath road, ravipuram
Kochi 682016

Respected sir,
I have purchased Bosch AQT 35-12 Pressure Washer in Amazon.in on 29.08.18, with Six month Warranty.(Order ID[protected]. Washer not working on 14.11.18 call Amazon customer care, he said manufacture warranty claim only Bosch service centres. and call Bosch customer care .he registered service request (service Request ID CB11073) nearby location Pondicherry (260 Km to my hometown) service centre on INDUSTRIAL HARDWARE STORE . Pondicherry. Mobile [protected]. I'm going to service centre . first he said machine didn't work must change water pump, I told have warranty on product so change that.after he said " gun trigger also leaking must change but .it not cover warranty you must pay"(before I use not leaking only starting problem)he didn't shown the leakage trigger...if ready to buy but "stock not available" also "not have spare trigger" in service centre.

I'm waiting one day booking hotel room, (money waste)

Next day he said machine has issue it will send to Chennai so .go back hometown.i will inform if machine is ready.Pay the advance amount ₹500 for trigger.

I request you to take the action for replace the new machine .

Disappointed for very poor service, time waste, money waste. and two days close my shop sale loss

I have attached Order bills, Job card copy, advance pay Invoice

Regards
Safith
mobile:[protected]

I purchased a bosch front loading machine on 04/12/2016 with sr no[protected]. This machine developed a fault near 5th of nov 2018 with the valve that controls water supply. I called bosch customer care and requested technician vist. The request was taken under warranty period and request id was [protected].
The technician visited on around 10th november 2018 and told us that new valve needs to installed and it will take a week time. He called me on 16th november confirming that he has got the new valve. But then he never came to install it. And on 20th november, i received a mail from bosch that my request was completed. I called customer care and told them that the service request is not complete. Even till today on 24th november... Approx 20 days since my request, i am awaiting the service of bosch home india... The replies of the employees have been very casual and they do not care for the customer once their product is sold. I am disappointed in bosch and will not recommend anyone to buy just because of after sales service is the worst of all.

Sir
After having registered complaint in consumer complaints a service person again inspected the front load washing machine and found that both tub and drum need to be changed along with belt and he mentioned the cost estimate rs. 11195 which is too much for a repair. He also mentioned about buy back option.
The washing machine warranty period is marginally over. I. E., after two years and the company's ultimate aim is not...

I have bought a bosch dishwasher from maharaja gruhavaibhav, shivamogga, on 05/11/2018 which was delivered to my home on 06/11/2018 without any installation saying a technician will come to install & will do a demo.

A technician came on 10/11/2018 at 01:00 pm, but on seeing that small extra fitting is required to water inlet, left saying that he will come 4:00 pm, but he didn't. I called him to say that i have the fitting and he can come. He said, he will, but no.

On 12/11/2018, i called him to remind. He said, he will call & come, but can't say the time. Unfortunately, again no.

During this period from 06/11/2018 to 12/11/2018, there is no call from the dealer to make sure the installation is done or not, least bothered, this is paining (I gave them a call to remind)

If this is the service what you are providing for instalation, then what about if we register a service request for repair, i am scared. I think, i made a mistake of choosing bosch.

Regards
John prabhakar
Mobile: +91-[protected]

Sir,
I have placed a complaint regarding non working of my bosch front load washing machine. A service person attended and taken the belt for replacement.
Even after three weeks no action from them. The service person with email id. Joseph. [protected]@bshg.com replied the spare
Has not reached chennai. This is incredible.
Kindly take necessary steps to resolve the issue for their customer unfriendly attitude.
Thanking you,
Yours faithfully
J. Madhusudanan
[protected]

Bought a washing machine in 2012 and raised a complaint in first week of sep 2018. One person came and suggested to replace display board. Though i called them daily i am yet to get the spare part replaced even after 2 months. I tried to contact several other executives but i did not expect this kind of a delay from a reputed company on which we trusted and bought a product

Dear sir,
I have purchased a fully automatic washing machine from roopam electronics medical square nagpur, on cash. Invoice no. Gst-2699 dated 2/8/2018.
Boushw/m woe704woin sr.6368 hsn[protected]. On 25/09/2018 i had complained that the machine was not working complaint no[protected] they said that a part is to be replaced it took fifteen days for the part to come when it was put the machine was not working. So they said that they will replace the machine. Now after more than 45 days the supervisor mr sagar hande ([protected]) first told me that that there is no stock and the machine will come on 21/10/2018 now today i. E. 30/10/2018 he is giving a miss call so that i should call him he says that after stock taking the machine will be delivered to you.
Mr dattare shinde who is the area manger ([protected]) says that he will look into the matter and call you back in 15 minutes when i make a call both of them are not picking up the phone.

I request you to kindly into the matter and do the needful.

Thanking you

Vineet singh

I very much regret to bring to your notice though I know nothing will be done, that we have lodged a complaint about failure of our washing machine exactly a month ago with local complaint department. Since then we would have received some 10-15 calls asking varied information, details and the latest being yesterday intimating that the part is obtained and he is coming today for installation without fail. We are sure that noone will turn up. The same thing has happend and noone came. We are seriously frustrated with this attitude of a World Class Brand (only for advertisements) and we are now seriously thinking as to canvass for never buy this brand of washing machine. We also are contemplating to go to the Media to lodge a public complaint as we have all the records supporting our frustration.

Service request no:[protected], i had purchased a bosch refrigerator but within one year refrigerator door magnet got damaged due to manufacturing defect and can't able to close the refrigerator door properly

I had informed the salem bosch service agency / engineer abt the repair in the month of march 2018, ie within warranty period, but no one had turned out and attended the repair

Now i have raised a service request in bosch customer care, call centre executive informs to pay rs 400 + & gst as spare cost and service engineer charges as 800 + gst

The machine is one year & 6 months old and the repair is due to manufacturing defect, moreover i had raised request with local service engineer for attending the repair in the month of march 2018, considering the above facts, pls waive off the spare & service engineer cost with applicable taxes and repair the door magnet with replacement on priority

Benito. Y

[protected] & [protected]

I have raised a complaint for refrigerator cooling issue with complaint i'd _ [protected], [protected], [protected], [protected].
I received these all complaint no's since from last 1 month. Technician coming to check don't know about refrigerator as he was calling someone to know how to check and made statement saying they normally visit complaint for lg & samsung and are not aware of it. After few days same technician visited and replaced the fan wrong which he corrected on next visit again after few days. To check the fan he requires magnet which he asked us to provide and than he was not aware also how to use that on provided sensor lights which he again made a call and someone from other end was explaining the technician. Fan blades were replaced in wrong direction instead of throwing air in it was going out.
Conclusion is after almost one month refrigerator is not repaired and it is still in warranty. I was provided with mobile no of monal sharma & vivek from customer care stating i should talk with them to get my complaint resolved which also i have done from last 20 days still poor response and same technician.
If this is only the way bosch does with there customer than i m sorry i should put the same on social media and to all my friends and family circle explaining the way of service experience i got from a big brand.

I am Joseph V L CNRA 20.chempaka nagar bakery junction trivandrum 695001-mob no [protected]. the newly delivered bosch washing machine was installed on 4-th octobe 18
but soon after the installation we noticed water leaking through inside area of the machine.we contacted company over toll free no, but to our surprise service personal came from Siemens service shop.the staff told me that the dispensing tray is a cracked one and this to be replaced.he promised two days but this is 15 th day.i was contacting the the local contact given to me by the staff (siemens)
but they say spare is not available.three times i contacted your toll free no, they varified the address and all but no service was given.now I request you to replace the washing machine since spare is not available