Bosch Home India Customer Care
BSH Household Appliances Manufacturing Pvt. Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
397
COMPLAINTS

Bosch Home India Customer Care

BSH Household Appliances Manufacturing Pvt. Ltd.

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Address
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Fax:
Fax:
+91 22 6751 8020  

Customer satisfaction rating
66%
Complaints
397
Pending
0
Resolved
260
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 08:00 pm
Tue08:00 am - 08:00 pm
Wed08:00 am - 08:00 pm
Thu08:00 am - 08:00 pm
Fri08:00 am - 08:00 pm
Sat08:00 am - 08:00 pm
SunClosed

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Bosch Home India Complaints & Reviews

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Bosch Home India — washing machine board got short circuited

 Oliver Kaunds on May 14, 2019
We have a 6.5kg washing machine purchased 5 years ago. 4 months ago the maintain pump began to leak. It was replaced for 3000rs. The concerned person arrived and replaced the pump. Due to faulty installation the water persisted to leak from under the washing machine. We ignored this. Suddenly the machine stopped working. The board has got short circuited due to the faulty application of the maintanence pump. Unnecessarily we need to replace the board due to faulty application....
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — don't buy bosch refrigerator, you'll regret it. worst service!! [Resolved]

 munnibaire on Apr 17, 2019
Order placed: 6 april 2019
Amazon.in order number:[protected]
Order total: 32, 616.00

Bought bosch fridge from amazon india on 6th april 2019 and i received this after 5 days i. E. 11th april. Today is 17th april and my fridge is not installed yet. Whenever i call amazon they ask me to wait for next 48hrs and whenever i call bosch they say "your complaint has been taken, you will be contacted within next 48 hrs". My return period is going to over in next 4 days. I am afraid if something goes wrong amazon will deny return and bosch is ready with legendary response...
Complaint comments  Read comments [1]Complaint category Refrigerators

Bosch Home India — bosch washing machine 7kg

 shesharajan on Mar 27, 2019
We had purchase this washing machine around 3 yrs back.
Yesterday it stopped working with the disply blinking

Service engineer came today after lodging a complaint.

He said the board has issue due to cockroaches

For repairing the board the charges would be around 6000rs
To replace board the cost would be around 12000rs.

My question was why there is no precaution to avoid cockroaches to enter to the board.
When we know in any house we cannot completely avoid cockroaches, isn't it wrong to design the washing machine...
Complaint comments  Read comments [1]Complaint category Washing Machines

Bosch Home India — washing machine-worst experience for the product

 nidhi.juris on Mar 22, 2019
This is in reference to the complaint made for my bosch washing machine where I have been constantly calling up and a small part (spring )to close the door of washing machine is not being changed inspite of repeated reminders. (complaint no[protected]/ETD)
I have also escalated to the escalation matrix to Akash. All I get is different names with different numbers and nothing happens except all false apologies and no actions being taken.
There is a branch manager Sudip Prasad who never called me to redress my complaint. The customer care executive who speak same language have no clue.
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bosch solar geyser and the dealer in agra by the name of palson solar

 Azam Elahi on Mar 19, 2019
I was having a word with one of the bosch employees whose name is rakesh, i have been constamtly complaining about the failed product of bosch solar geysers
Mr. Rakesh informed me that my geyser has been replaced and the new one has been sent to their dealer in agra which is palson solar. This dealer uses bad language and now asks me to pay for the rent which he paid in bringing geyser to agra along with the 50 percent value of the new geyser.
There is a limit to check the patience, bosch india is horrible your dealer network is horrible. A clear last warning to you before i file...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Bosch Home India — washing machine water leakage problem

 Agarwal30 on Mar 19, 2019
I bought bosch washing machine model wak24268in on 30 october 2018.
Since than i am repeatedly complaining about water leakage issue.
Many times service man arrived but he couldn't get the issue.
After a couple of more complains he arrived and could figure out that the rubber piece in front door isnt proper, would need a replacement.
Since the washing machine is in gaurantee phase it was told they will change the part asap.
After contacting multiple times and multiple escalations, they were ready with the part on feb 6.
Due to water leakage for almost 4...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bosch Home India — dishwasher rusty [Resolved]

 Suresh.Sekar100 on Mar 17, 2019
I have bought my dish washer in the year of july 2017, there is a outstanding complaint i progress service order #[protected]

Apart from that we observed the machine internal parts developed rusty inside, the product advertising as rust free but in less than 1.5 years in service, it developed rusty of components, which leaves us in very dis appointed about the bosch dishwasher washer.

Model no# sms 60l 18in
S/n # 12244245

Suresh sekar,
+91-[protected]...
Complaint comments  Read comments Complaint category Appliances

Bosch Home India — unable to install washing machine

 Gunjan Pathak on Mar 6, 2019
Purchased bosch front loading washing machine (Model no. 2846sin) via vijay sales gurgaon on 3rd march and it was delivered 4th march morning.
As communicated by vijay sales, the machine would get installed either on 4th march evening or on 5th march. Following issues were faced:
-did repeated calls to vijay sales during which came to know that service center manager from bosch is unreachable.
-i took the number of service center manager and made multiple calls but phone didnt picked up.
-during afternoon i was able to talk to service center manager (Mr. Anup) who promised...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — product (refrigerator) not delivered even after 1 month of order and complete payment done [Resolved]

 Keerthiga Gnanasekaran on Feb 28, 2019
Product : Refrigerator
Model : KAN56V40NE
Store Location : Erode (PIN-638011)
Ordered Date: 17.JAN.2019

We ordered Refrigerator in Bosch store on 17.Jan.2019, even after 1 month of delay product is not delivered. Only reason saying "billing is delayed from company side" is giving all day .

Note: Attached Invoice for reference...
Complaint comments  Read comments Complaint category Refrigerators

Bosch Home India — replacement of defective washing machine bosch 6.5 kg top loading (woe654yoin grey) [Resolved]

 Mukeshsango on Feb 25, 2019
Subject: replacement of defective washing machine bosch 6.5 kg top loading (Woe654yoin grey)

Dear sir,

1. Please refer to invoice number - sdeb 60951 of 02 nov 2018.

2. The above product was purchased from amazon india on 02 nov 2018 vide invoice no given in para above.

3. It is regretted to state that this product is prone to recurring defect. This is evident from the job card of service provider vide no 1393 of[protected], 2001 of[protected] and 2441 of[protected] respectively.

4. It is further brought out that within...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bosch front load washing machine - worst service [Resolved]

 rameshmani08 on Feb 14, 2019
My service request id is [protected]. I have made a call to service center on 7feb2019 for my washing machine as it was not getting switched on. The engineer visited my place and told some spare part is gone and it has to be replaced. Next day got a call and i agreed for the amount he told for the replacement and he assured he will order and get back to me. But i didn't get any response so i had called and he told he will order the replacement part. But for the past 6 days didn't get any response so i called customer care today. Now the engineer called and telling it will take another 15 days to...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Bosch Home India — about rotary hammer [Resolved]

 Jyotsna iti on Feb 6, 2019
We have a rotary hammer machine of your company. For the last few days we are facing some problems regarding that. The hammer bit is adjusting its position it self at only hammering position when used and also the bit is not interlocked with the chuck properly. We already repair it from the dealing mechanic. But the problem is as yet and they refuse to repair it.
Please give suggestion about the problem so that we conveniently used the product....
Complaint comments  Read comments [1]Complaint category Institutes

Bosch Home India — aquatec 100 service & spares

 Joju jacob on Jan 28, 2019
I had purchased bosch acqatak 100 few years back from metro cash and carry bangalore now the machine is not working i went to peenya authorised service centre and to my shock the explained that the company has stopped supply of spares for this model. The same i brought to the company representative mr. Kulkarni he too gave me another service provider contact who also denied service for this product. Now how can a company stop providing service and spares for their product which they release about 10 years ago.

So customers beware before buying any product from bosch from now on....
Complaint comments  Read comments Complaint category Utility Services

Bosch Home India — no installation call even after 4 days [Resolved]

 vasudevunuri on Jan 28, 2019
Unfortunately i bought a bosch front load washing machine from amazon india. There is no installation call from bosch till now. They simply sent one sms saying order id. But there is no mention of installation date or whom to contact for the same. Bosch service is really worst. Now i am worrying that what happens if something wrong in future with this product. Bosch service center is one the worst in kind....
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — bought bosch dishwasher water leakage from the door side

 Sunitha Anbu on Jan 19, 2019
I bought a bosch dishwasher for my new house. From the very first usage there was a leakage of water from the doors.. Contacted the customer care regarding the problem and a technician was sent for the same and he said that the door is broken and he said he will send an email regarding this to the company and the replacement of a new machine will be done.. Its been three weeks since the technician visit no calls or contact or email from the service department.. Yesterday i got a call from the customer care asking about the feedback on the technician... How can i give a feedback for an unfinished...
Complaint comments  Read comments Complaint category Products & Services

Bosch Home India — issue with dishwasher [Resolved]

 Sweta davda on Jan 7, 2019
There is issue with my dishwasher machine detergent box no getting open during washing cycle since november. After multiple follow ups
The engineer visited home in dec month and then updated for replacement of the circuit
Post that on 4th jan again the team came to resolve the issue and confirmed that dishwasher box needs to be replaced and not the circuit

Its really difficult to reach the team as on customer care/email/phone they are not responding

Kindly help to get me response from the support team for resolving the issue

All details...
Complaint comments  Read comments [1]Complaint category Appliances

Bosch Home India — 1 month old dishwasher - doesn't work [Resolved]

 Ravikiran HV on Dec 29, 2018
Hi,

I have purchased bosch dish washer sms60l18in a month back.
It was working perfectly okay for a month and suddenly stopped.

Whenever we turn on the machine, it works for 18-20 minutes and suddenly displays "err 27". It never completes the program. On every start, we observe same issue.

After googling a bit, i came across post which says, err-27 is low voltage. Hower, this may not be true in our case. When dishwasher shows this error code, we turned off the dishwasher and turn on washing machine (With heat mode on - set to 60c), and it works...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Bosch Home India — dishwasher complaints [Resolved]

 Dhilipkumar Venkatesan on Dec 28, 2018
Hav bought bosch dishwasher in june. Dish washer is not working now. Have registered complaints a month ago. Service person told part need to be replaced. Waiting more than a month for replacing the part. Still nothing happening. Local customer cares also not attending calls.

It is frustrating even after spending rs.35000 for the dish washer not able to use it

Please do the needful asap....
Complaint comments  Read comments Complaint category Appliances

Bosch Home India — non fixation of technical issues or replacement within warranty period [Resolved]

 Deepakneha on Dec 24, 2018
I am deepak vaishnav, tax assistant, o/o deputy commissioner of income tax, ahmedabad.
My address is 103-block b, sakal -59 apartment, ioc road, near satyamev hospital, cahndkheda, ahmedabad
I purchased bosch 7 kg fully-automatic front loading washing machine (Wak24168in, silver) on 10/10/2018 with warranty till 10/10/2020.
This purchase is on emi basis.

My complaint is regarding 2 issues which were neither resolved (Fixed) nor my product got replaced even in warranty period.
First one is noise level and vibration issue which i noticed even within first...
Complaint comments  Read comments Complaint category Washing Machines

Bosch Home India — washing machine - current leakage problem

 amitjhs on Dec 15, 2018
Dear bosch service team,

Despite of several emails / telephone talks / whatsapp / personal visits, no resolution is provided for the mentioned complaint.

In between we are facing new problem with machine, that is leakage of current in machine, which may cause threat to my or my family member life,

It's is a big risk now. Also there is not significant response from your local office.

Can you please give an attention to my problem and solve it once for all,...
Complaint comments  Read comments Complaint category Washing Machines

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