Bosch Home India
BSH Household Appliances Manufacturing Pvt. Ltd.
Customer satisfaction rating: 63%
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592
COMPLAINTS
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Bosch Home India Customer Care

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Address
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

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+91 22 6751 8020  

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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63%
Complaints
592
Pending
0
Resolved
372
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 08:00 am - 08:00 pm
Tue 08:00 am - 08:00 pm
Wed 08:00 am - 08:00 pm
Thu 08:00 am - 08:00 pm
Fri 08:00 am - 08:00 pm
Sat 08:00 am - 08:00 pm
Sun Closed

Bosch Home India Complaints & Reviews

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Product malfunction.
Jul 02, 2021

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    I have raised a complaint with Bosch India to fix the drain pipe of my top loading washing machine, as it is leaking and causing a puddle of water in my kitchen each day. Complaint was raised on June 15th and after the engineer visited there has been no response despite several follow-ups. I was promised this would be expedited but I continue facing the inconvenience.
    Jun 29, 2021

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      Purchased bosch 559 litres fridge on 23 Jun 21from Ankur electricals Noida. Despite repeated requests to dealer and lodging COMLAINT with bosch toll free number, no one has come to install and give demo. It is more than 50 hours.
      Jun 25, 2021

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      Bosch Home India customer support has been notified about the posted complaint.
      Hello Prakash how is your experience about your 559 ltr refrigerator how is after sales any issue faced yet I am also planning but after sales review are pathetic your experience with help
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        1. Recently I have logged complaint about the drainage pump, service engineer replaced the drainage pump and charged me 2120...
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        Chitra Sarma
        M-5/1, Ganesh Krupa CHS
        Kashish Park, L B S Marg
        Thane West 400604.
        Cell:[protected]br...
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        I purchased Bosch refrigerator 5 months back and since day 1 I am facing issue with water collecting in vegetable drawer and spoiling vegitables. I raised 3 service request for the same and all service request closed without and resolutions. On my 1 request, Bosch engg came with a 3rd party vendor for attending service request, he agreed that the water inside vegetable box is in excess and need logger ( Bosch tool to do RCA) and since that in last 4 month he never came back and closing multiple service request with false comments. I had escalated this to Bosch Pune branch manager, but still not issue is not resolved.
        Jun 24, 2021

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        Bosch Home India customer support has been notified about the posted complaint.
        No update from Bosch team.
        Royal rajput's reply, Jul 24, 2021
        Hello Sapna how is the experience is it resolve I am planning to buy but after reading after sales service pathetic review need to think
        Sapan Gandhi's [Complaint's author] reply, Jul 26, 2021
        No it's not resolved, Bosch service team is not at all concern, there is no escalation matrix in place. Tickets are closed without attending and you are not informed. Customer care will raise new request, if you want. Customer have no rights to escalate. Even though I escalated to Bosch operation manager here but still no outcome. Never buy Bosch product, that is a biggest mistake, I did..
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          Its really a worst situation to call and follow up the service centers and people there on regular basis for solving our bosch washing machine complaint which is repeatedly being malfunctioning till date, even after getting it back from the service center two days before.
          The service people were unable to diagnose and fix it to proper condition.
          The timmer gets tripping off and error code E83 is being displayed, making the wash program to halt.
          Don't know even Reputed company like Bosch is not having the skilled workers.

          Hopping for a fast solution for the complaint. #By a good technician.
          Jun 24, 2021

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            On a great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch True mixx Mixer...
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            Installation support staff is not supportive. Even to fix the installation time they are not doing it properly.
            Jun 22, 2021

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              I bought Bosch 8kg 5 star 1400RPM INVERTOR TOUCH CONTROL FULLY AUTOMATIC FRONT LOAD WITH HEATER SILVER (WAJ28262IN) ON 30.01.2021...
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              I brought my second washing machine from Bosch due to quality. i bought washing machine on 13.06.2021 from your brand store...
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              First Complain logged on 21 May 2021 and no resolution till date (19 June2021), Email complaint Posted on 12 June2021 and...
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              No cooling in lower compartment.
              Probably sensor requires replacement

              My mobile # [protected]

              Complaint registered over 40 days ago.
              Was informed yesterday that technician will c0ome on 18 June but did not come.
              Jun 19, 2021

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                Dear BSH Consumer Care
                I have the above machine Serial Number[protected] purchased around 2008 in Mumbai from your...
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                I purchased my bosch washing machine in aug 2016, thinking bosch to to one of the best appliance. Now not more than 5 years,...
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                Recently on 31st may, I registered a complaint regarding my washing machine stopping in the middle of wash with tap symbol...
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                I have a two door fridge of Bosch purchased in 2016.The bottom fridger door was not closing properly hence we comlained on 19 may. Technicialn visited and adjusted the gasket. Cleaned the motor and compressor behind the fridge as he said it is getting heated up.
                Complain number[protected].
                There was no process of identifing authenticity of the bosch service provider nor did we get any receipt from bosvh for Rs 800/- service charge. Even no feedback call from Bosch which should be must
                After that we found that the ice is not forming in the fridger. So we lodged complaint again. Same person visited and said gas is chocked up and after twodays he sent two persons who did some work. But now the entire fridge is not working.
                We are very much apprehensive about genuinity of service providers. Also we want to pay to Bosch certified mode with a receipt. Why should we pay to the service provider on his google pay ?
                Jun 03, 2021

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                  Warranty_Complaint_[protected] raised to BOSCH on 10.05.2021.Refrigerator gone dead due to faulty Inverter module on 06.05.2021.Same...
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                  I have purchase a Chimney and Hobs of Bosch products from Sahu Agency, Patrakarpuram, Lucknow 226010 on 20th April 2021.br...
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