Bosch Home India Complaints & Reviews

#My_foolish_selection_Bosch

I made a foolish decision and purchased a Bosch front-load washing machine(WAJ2426WIN ) based on youtube reviews.
But after experiencing I understood Bosch doesn’t have proper customer service and component support.

For getting a part replacement it will take a minimum of 10 days in case of any spare issues.

I raised a complaint (Order Number:[protected] complaint on 9th April 2023. Daily I am reaching out to customer care and no response/follow-up from them. Till now(18th April 1:14 pm) the issue is not resolved, and my machine is not working).

All the time I am getting the only response like “We have ordered the spares and it will come in a week”.
We are in an era where we can get a product from the US to India in a day, but Bosch company is still in the stone age era.
They take 10 days to place a part and they say that the spares must come from Mumbai.

Salespeople say that the Bosch washing machine is built like a tank and we never face issues soon. But within some months of purchase, there was a parts failure and never seen any electronic equipment which has failed in 4 months in any other brand other than Bosch.

A washing machine is an important home essential nowadays and for the last 10 days, this issue is causing high mental suffering to me and to my family.

Each time I am not ready to take this mental suffering and I would request you to refund my money so that I will purchase a washing machine from other good brand.

I have purchased BOSCH washing machine which is under warranty, since past few months there is working problem in it and raised service request vide reference n0:[protected] on 28th march 2023. Customer care person told that it will be attended within 48hrs BUT almost 5 days over and no call received.

At first, PRODUCT NOT WORKING WELL
After complaining the same to resolve, SERVICE IS PROVEN TO BE WORST in terms of CARELESNESS showing upon customers.

I shared this with all my colleagues in GOVT.PSU, neighbpurs which resulting there all shall be CAREFUL with BOSCH products, that is what the service expecting from customers it seems

We bought our Bosch fridge on 2020 and after 8months of purchase the rust formation was found on the door and we raised the complaint.The service people came and changed the door and when we asked whether it is the product defect they said if the issue continues we will see after that.Then after seven months again the rust formation started.This time also for the second time they changed the door and said if the issue again continues then will replace the product.Again after seven months the rust started and for the past six months we are asking to replace the product since it is a defect one they are saying that they will replace the door for the third time or replace with depreciation.we kindly ask you to rectify our issue

Washing machine not working showing E3 error .

Hi
Myself Avinash saini from Jaipur recently due to some issue in my car I visited to bosch service center in Aman Automobiles & service center located in bharatpur, Rajasthan 321001 regarding alignment issue. Very poor service of this service center I have done my car Renault scala alignment on 22 feb 2023 but the issue of of LH side pulling are still there. I came after 15 days to rectify this issue because I'm from Jaipur all the staff ignored me & refuse to solved it. I faced alignment issue from day one after coming to this service center. I'm from Jaipur that's why I'm not able to come there in some couple of days. I also told the alignment mechanic at the time of alignment to properly solve this issue but they can't looked into. I'm really very disappointed with the service of aman automobile & service center.
All the staff & mechanic are not listen to the customers problem they misbehave & ignored.
They ruined the prestige of bosch company. I really don't recommend to any one to go there.

Avinash Saini
[protected]
HR26CG9238

BOSCH DEALER
AMAN AUTOMOBILES & SERVICE CENTER
BHARATPUR, RAJASTHAN 321001

Washing machine purchased at Sri Surya stores Ambattur Bill No.784 dated on 24/04/2022.
First complaint raised on 08/11/2022 with complaint No. [protected] and it was closed with service of replacing the suspension.
Second complaint raised on 14/03/2023 with complaint No. [protected]
now facing the problem the water is dripping when is the power is switched of and making huge noise at the time of washing.
Within in a year we are facing lot of issues and we feel that it a manufacturing defect. We request you to replace the product and to compensate.
Now I am in Mental agony and i request you to close the issue at the earliest.

Dear Sir/Madam :
I had Lodged service complaint on 4.2.2023, with Service Request No. [protected], with a follow up compliant no : [protected]. Issue Not resolved.

Sequence of Events :
1. Compliant registered on 4.2.2023, with Service Request No. [protected]
2. Technician Mr. Nithin with Mobile no. [protected] visited & confirmed that there is Rust developed, which is clearly Manufacturing defect, he gave me contact of his boss – Mr. Manoj with Mobile no. [protected], who in turn checked the condition & confirmed the Rust, manufacturing defect. He requested me to send mail with pics, Invoice, warranty & Extended warranty copies, which I did Immediately
3. I repeatedly followed up with him…. He went on postponing
4. After a week he never picked my call…
5. I called up call center contact no. [protected], & registered follow up compliant with follow up compliant no : [protected].
6. After above, I frequently contacted your call center, where they promised will call back in half an hour… 2 hrs, etc promises, but never called back.
7. on 20.2.2023, One Mr. Rai Yashas, Area Service manager of Bosh Contacted me & said he has processed for replacement, the stock will arrive within a week & replaced.
8. As I didnt get any response again contacted call center...who said only service team can help.
9. On 28.2.2023, I again contacted Mr. Yashas Rai - Area service manage who promised within 2 days he will replace..
10. After 2 days, Again I tried reaching Him till today, he does'nt pick my call or reply message.
11. I Again called your call center no. who expressed their helplesness saying only service team can tell... they can only escalate... which has already been done.

I purchased Bausch Wasing machine 8kg Front Load machine though Amazon, Order ID[protected].
Since then its front window is not working properly. I have already filed three complaints and your technicians have visited us but they are tring to convince us that it is ok. Secondly that it is a plastic door aand if it needs replacement we will have to pay for it.
It is some pre existing problem for which I may not be responsible. If the door is not repaired/replaced to my satisfaction, I will file some complaint for compensation with compensation for mental harrasment.

I have taken warranty for my washing machine but company is not going to repair my washing machine. Very arrogant behaviour of bosch company. if product is under warranty they are denying the claim.
Type & Model: Washing Machine WOE654W0IN Date of Purchase: [protected]
Under Warranty: Yes Amount Paid: 1999
IMEI no or Serial no: 001315 Service Tag no.: 0004

I visited Bosch Car service center on 10th Feb'23 (1st visit) for my Creta wheel balancing and alignment as I was having issue in slight left side wheel rotation, after they have fixed the wheel alignment and balancing issue now my car started moving right side then I again visited service center on 13th Feb'23 (2nd visit) for the same issue again the checked and finally they said that you need to do wheel calibration which is not done here you have to visit authorized service center I didn't under stand what they have fixed in first time without informing any issues, technicians are uneducated and the advisor also. if you need quality service and love your hard earn money don't visit any service center like this as they charged me for damaging my car balancing unnecessary and sent me back with the silly excuses they are not in that level to fix the small issues. I suggest you all to always visit authorized service center don't waste you money here and there, I thought Bosch is a big brand my first and last bad experience.

Dear Team,

I have purchased Bosch washing machine in November 2022 month, there are issue in washing machine's door it's not getting closed, I have raised request to maninagar Vijay sales also Bosch technical team on 30th January but post 7 days still issue not resolved

I have received local manager's Mr. Samir vohra number I have called him but he is not responding on call also today I have called today to branch manager Mr. Vaibhav Trivedi but still no any response from his side

Expecting resolution on my issue on top most priority

I purchased machine Bill date[protected]. Model WAJ2426AIN/2021. It was purchased through Amazon. There was problem with door closure, it was tight and had to be pushed to close properly. Service engineer Guddu came to attend and said it was a minor problem and will go with time. Nothing happened. Now on[protected] I again lodged a complaint. Service engineer Aman came to attend and informed us that it was a plastic part and needs replacement and for that you will have to pay.
When we informed the cenre engineer that we had lodged a complaint immediately after delivery, they confirmed the previous complaint. That it aws the fault of previous man Guddu who has left job now.
He tried to repair the door. He tried to convince us that that it was due to touch with rubber paching. please get it done to our satisfaction.

Repair order confirmation - [protected]

I had raised the ticket on 18th January 2023 for getting Bosch Glassvac repair but almost 12 days passed, and no one has contacted me.
Service center never picks up the phone, and now saying that this will take another 20 days for replacement; however no concrete details provided by the Mayapuri Bosch Service center.

Hi Team,

On 28th January 2022 we bought a 10 kg washing machine but in the last 1 year we have faced so many problems with the washing machine that it seems we purchased some old machine or some local machine moreover whenever we called in the customer care number we were always assured the the issue will be resolved at the earliest but that too was never done, no call backs from the technicians, fake promises and what not.

So Bosch please tell me, what kind of company are you?
If this is how you treat your customers then why are you even a company?

Refrigerator not working and technician team is saying that it will take 1 week

Raised a complaint on 21Dec22 mentioning my wash machine isn't working but today is 23Dec22 and I hv had no one come and check on the issue .worst service ever.

I have purchased washing machine and it is delivered dated 07-dec-2022. Installation was supposed to be done within 48 hours of delivery, still it is not done. I have called the customer care 5 times. No response yet. . What kind of service is this ..!!!

I have purchased washing machine and it is delivered dated 30-nov-2022. Installation was supposed to be done within 48 hours of delivery, still it is not done. I have called the customer care 8 times. No response yet. . What kind of service is this ..!!!

follow up number: [protected]
mobile number: [protected]

I bought a Bosch fridge on Sep 2021. It was not working from Nov 27. Registered a complaint with their service center. Waiting for nearly a week now on no updates on when it would be resolved. Last update was they are waiting for spare parts from China. WORST SERVICE, DISAPPOINTED BOSCH. I had a Samsung fridge previously with no issues for 13 years.

I purchased a bosch front load washing machine on 14th Dec 2019. In under 3 years the drum started making sounds in November 202. To which i filed for service. The see rep in less than a minute says the suspension has failed hence the noise. He said this is because I didn't service the unit 2 years. Please tell me which customer is told to call service after 2 years by sales team at purchase. Plus im still in the second year when i have called for service.
He claims service will be a whopping 13 thousand so better exchange the unit fo 18 thousand.
Tell me dear Bosch management would you buy a washing machine that in under 3 years this becomes your course of action? I have used LG, whirlpool, and other top loads in past forpast 30 years and in service paid nothing more that a thousand in repairs. How do you wish to stay competitive if 13k repair bills are quoted to customes. You repair staff say bosch machine is single sealed unit can't be repaired so even after 2 years what would have they said to me if the machine was making sounds in jan 2022, 10 month before today?
I'm completely disappointed with outcome. Before the noise started the machine ran with no sound, infact at spin rate it had a silky jet engine sound. Now its a garbage disposal unit.
I should have stick to lg ir bought iFB which is still running fine at my other residence bought in 2015. Compare the quality performance of both units.