Bosch Home India Complaints & Reviews

We purchased bosch avantixx washing machine was24460in in march 2013. Today, the machine stopped responding during the washing cycle. After a complaint lodged through company service center, a personal was sent to diagnose the machine. There was a charge of 800 rs. To visit and check the machine. The person found out that the machine has power module failed. When inquired about the part, the replacement cost of this part was rs.15, 000. I was shocked to find the costs as we had paid over rs. 45, 000 for this machine & it failed in just over 5 years. We understand that bosch is an international brand with reputation to its products. I did not expect it to fail in such as short span. The company has such confidence in its products that they provide warranty of only 2 years & their products last just about that. The replacement cost of part is totally unrealistic, 1/3 cost of the product. It is absolutely ridiculous that they expect their customers to pay such amounts to replace their parts failed in such a short span. This is shoddy practice to charge premium on replacement products when premium is already paid on their product. The replacement part is not even available in market. So, you either pay them unrealistic money to fix product or dump their product & buy some other brand machine. I would suggest consumers to avoid this brand as it will cost you huge amount to fix the broken product if it is out of warranty. The product works fine till it works. We were satisfied with its performance. I would suggest to the higher management of this company to stop using malpractices & charge reasonable money for replacement parts otherwise you would not survive longer in this market.

I bought Bosch front load washing machine paying a good price of RS 35000/- from Vijay Sales Rahatani, Pune. I requested for a trolley for the machine and the sales person from Vijay sales promised me that the delivery man of the machine will get it. Ofcourse I had to pay for the trolley and i was ready for it. The delivery man came without the trolley and then after a long conversation to Vijay sales rahatani executives and Mr. Aishwarya from Bosch company, I accepted the machine. Mr. Aishwarya promised me to solve the issue and upon his words only I accepted it. Its more then 2 weeks now, still the problem is not solved. I requested to take the machine back, but Mr. Aishwarya is just ignoring and giving excuses. Can you please solve the issue?

At the outset, i would like to inform you that i have purchased a dishwasher in the month of apr 2017 by your dealer m/s audio voice at lajpat nagar delhi.
While selling the product they gave me all false commitment and assurance that they will take care of my service assurance and will provide seamless experience till the time i start using the appliance.
The state of affair is that till date, i am running pillar to post and there is no progress on my installation. A service engineer named mandeep came to my home and gave various dimension for the wood unit which was to be fitted for modular kitchen.in fact he himself was present when the fitment was happening and he was giving instruction to my carpenter for the fitment. Now when demo engineer came, he told me that the wood panel which has been fitted is of odd size and that is the reason the appliance door will not opening fully. I spoke to your service franchise mr. Pawan nehra snd he seems to be totally unprofessional who talks rudely and is spoiling your brand image. He is only bothered about his own franchise vested interest and cares a damn for bosch.
I am running pillar to post and trying to explain everyone that bosch franchise people has only given the wrong dimension and even were involved in getting the wood panel cut in size and fitted through the help of my carpenter and eventually spoiled the dimension and now they are not owning to rectify the problem.

As a result of the matter the dealer person mr. Vikas and the franchise person mr. Pawan nehra are threatening me to do anything and even i should go to legal court, but nothing will happen to them and now i should pay them / other carpenter for getting the same rectified.

Thus, your service is of worst quality. Its a shame that company like bosch is there in india and have kept franchise like pawan nehra and dealer like audio voice at delhi ncr.
Its my life most idiotic decission that i chose to buy bosch kitchen built in products. Your entire comminity of dealer, sales people, service people are rude and unprofessional. I am regreting my decision of buying your products.
From today i am at a mission of spreading this information to everyone through social media that people should beware of getting into the trap of the so called bosch.

Your unsatisfied and troubled customer

Bosch makes great products but makes false claims about after sales services and demos. Their focus is only and only on sales and not providing any after sales service. They will lie about giving you demos after you purchase. The sales head of bosch company outlet in sector 35c, chandigarh refused to heed any requests for demo and caused me a lot of mental agony. Bosch india's customer service department either do not pick up calls or will lie about sending someone to help.

I am a developer of luxury apartments and use bosch appliances in my kitchens and have recommended it to lot of my business clients in the past. I will not buy bosch products or recommend it to anyone anymore.in today's competitive world such pathetic service standards are not acceptable.

Dear sir,
we have a AC Gas Machine ACS650 which is not working may be some electrical issue, so we contact with Bosch team on cell no. - [protected] Mr Samar, but no response from him,
we are already taken a AMC with Material,
so we request you kindly arrange your technical executive to attend and resolve the issue.

Model Fabrication Number
ACS650 [protected]

from,
Unnati Vehicles Pvt Ltd.
Renault Nanded.
Maharashtra - India
Mob no. +91 [protected]

We have purchased a bosch refrigerator 2 door, 357 lt last month. It is not working well and any item removed from the fridge always has a layer of water over it. It is extremely dissatisfying to see any item removed from the fridge to be so wet and watery. When we espect it to be fresh.
We had already called a bosch service guy home, but he did not do anything much to resolve the issue. You must take action immediately.
We are extremely dissatisfied with the product and the services.
Kindly set the fridge right or replace the fridge

I bought a bosch dishwasher from amazon and on 11 th july 2017a request was raised for installation. As per the call centre team it should have been close
D within 24 -48 working hours but i have not received any communication from bosch. Being a big brand name i don't expect this kind of service. And also in case you guys are not equipped to provide the service just let me know in next 24 hours. My wife got handicapped as she has to clean manually. Need a compensation big time from this type of companies who make fool to us.

I trusted bosch and purchased the washing machine, here comes the scary thing that the service and installation provided by bosch authorized serivce center.
First the delivery issue by arjay retail jayanagar bangalore their resonse to the customer is irresponsive. To get the machine delivered to home i waited for 15days and no status mail or call from them finally i called them for 10-15times then the process started to delivery. If i didn't call them i would have received it by next year may be, then after gettiing the machine i didn't get the invoice for this i called them 5times.in the first attempt they said i will receive via mail in 2-3minutes i waited for 20minutes but no mail or call so tried calling them multiple times i don't why is giving authorization to such a pathetic people

Bosch washing machine - wak24168in serie 4 not working - purchased on 9th mar 2017.
Registered a complaint (Sr[protected] on 13th july at 9 am.
I found that there is no proper response bsh even as on today (17th) 19.30 ist. Hence the issue now is much more than sr[protected] reported pertinent to washing machine.
I have made several calls to toll free number to get issue resolved.

Rude behavior, showing disrespect to customer & arrogance of all those who have interacted with me so far. This also includes bangalore branch people of bsh.
List of people with whom i have spoken with so far - faisal azir, christeena kurien, sunil yadav, dhansuka, vikas yadav, nazya, nambiar ajesh and
. I have also spoken with bangalore branch manager of bsh - karthik /
Service manager - navneet & rishikesh

My time and money is literally go wasted. I am kept on idefinitely waiting from 13th aug to till date. It is a very serious matter to be reported by a customer.
I request this forum to
(1) intervene at the earliest and initiate stringent disciplinary action against bsh employees.

(2) suitable compensation for waisting my precious time and money by having purchased this product from bosch home appliance (Bsh).

(3) written apology from bosch home appliance (Bsh).

Full address of company :

Bosch home appliances.

Bsh household appliances manufacturing pvt. Ltd.

Arena house, 2nd floor, road no. 12, midc,

Andheri (East), mumbai - 400093.

Toll free number :[protected]

Email : service.[protected]@bosch-home.com

It's been 1 1/2 months we are facing problem with bosh washing machine. It is having problem with pressure sensor and service man visited our promises and told will replace but already more than one month over. Still service department telling stock not their and gst problem like that. After we raised again request to service. No one didn't responded from last 4days.

I bought a washing machine and got it delivered on saturday. The person who was supposed to come for demo sad that he will come at 4 afternoon and then he kept on saying he will come in 1 he and kept me waiting till 8 evening but never appeared. My entire day got wasted for this useless fellow. I know how to use washing machine and would like to suggest the company if you are intentionally keep these type of person then would like to inform you that we have got multiple brands available in this section and you can cheat anyone once only.

Please try to respect time of others also.

Dear Sir/Madam, I've purchased a Bosch Washing machine (WAB16161IN) from Amazon (Invoice attached) on 19th March, 2017. The machine stopped working on 17th June, 2017. I tried to reach the service person on 17th June, 2017 and raised a support request on 20th June, 2017 with Bosch. The support person came on 21st June and identified an internal wiring issue which needs replacement. He said the part is ordered and it will be replaced in 5 days. However, even after 29 days, and after multiple calls to the help desk, the issue is pending with them and the repair is yet to happen. Please consider this as a serious issue with respect to the service commitment from Bosch India towards its customers. Not even a single time, they have called me to give an update and even after repeated requests, I’m not getting any support. Could you please support my case and escalate this to Bosch India accordingly? With 2 small kids, my wife and I are struggling to complete the chores due to this issue.

Dear team,

We have a bosch washing machine and i have logged a complaint on that as it is not working properly. It's been almost 15 days over a made that complaint but till now no one has visited at my place to resolve the issue.

Can you resolve the issue on priority basis and do the needful.

Complaints number is[protected]
Registered mobile number: [protected]

Thanks & regards,
Raju sns..
Lead clcm-ttsl
Ap &ts.

I received through Invoice Number: 377562/2016-17/25. On[protected]. Bosch 6 kg Fully Automatic Front Loading Washing Machine WAB16060IN

I am complaining about interior cabinet lock system and others are not in the proper mode i expected that it is the manufacturing defect

After reeving Bosch 6 kg Fully Automatic Front Loading Washing Machine WAB16060IN i phoned to the authorized person to install the washing machine as per the manual, he came on Dt.[protected] and ready to install but he identified some of the internal accessories are not properly fixed by the manufacturer due to defect of the mould of the washing machine frame. the authorized person tried to install the actual position due to mould defect and other defect the internal accessories and other accessories not existed in the actual position.. he gave me suggestion that it come under the warranty and the company will replace the washing machine because of these defects so you register the complaint in the complaints register form that the authorized person did not give written to me.

I have purchase dishwasher on jan 2015 from the day one it was installed it was having problem, quality of washing was not as accepted it was full of stains, open multiple complains with bosch service, service manager from bosch promise to refund my money but till today he haven't refund yet not entertain my calls, this machine is just standing useless at my place... Washing utensils with hand after investing huge amount.. Please look into this matter and hel get my money refund.

I had purchased bosch front loading washing machine from mysore. I got a display piece without proper packaging, full of scratches and opened manuals etc. I went to the dealer and the display piece was missing. I was promised delivery in 4 days. After multiple followups, finally they sent display piece. Dealer denied sending display piece but unable to explain why the display piece is missing in the showroom. I complained to bosch and they said they will look into it. The technicians visited and confirmed it was a display piece. They said they will get back. Its more than 3 months and they stopped responding to my emails also. Its unfortunate that bosch has stooped to such low levels. Bosch seems to fully support the dealer.

Hi,

I have purchased a washing machine (Model # wak24268in) on may 22, 2017. I have called up customer care on june 12, 2017, and have requested for a standard installation and demo of the product. I was surprised to hear from the representative that i had purchased the product one year ago, which is not the case, and had to explain him that i made the purchase this year itself (I have the invoice with me wherein i can provide a proof that indeed i made the purchase this year itself). I was told by the representative that an engineer would visit my house and install the product and give a demo of the same. Two days have passed and neither have i got a call from any of the representative nor i got a message. I have called up the customer care again today and i got the same response that the issue would be addressed in 48 hours.

I haven't expected this from a company like bosch and this issue makes me think before recommending any of bosch products to my family/friends.

Please arrange for an engineer to get the standard installation/demo done at the earliest.

My details are mentioned below.

Srinivas nadakuduti
Plot no. 97-99p, flat no. 302, sunshine apartment
Madhura nagar, pragathi nagar
Hyderabad, telangana 500090
India
Phone: [protected]

Thanks!

We have purchased dishwasher 4 days back. Called customer care. Simply saying we have escalated but nothing is happening. Request you to please send somebody for installation today. The dishwasher is sitting idle for last 4 days. I am not sure why is is being in invested into. If this is case with installation i am not sure what will happen when actual service problem will come

Name gaurav
[protected]

Dear sir, recently i have purchased new bosch washing machine on 19th 05.2017 however its been 20 days now an no service engineer is visited for the first free demo installation. I have lodged 100 calls customer care but whenever i call representative simply say we have registered you complain and the service engineer will visit you today but that day is not come yet.

Today i got call from engineer and he is asking for 1400 rs as a travelling charges and stating that i will not visit your place until you agree to pay me.

Please look into this matter urgently otherwise i will go to consumer court in the following week.

Thanks
Vinit jain
Lead consultant
Wipro pune
[protected]

From,
Byju mathew
Thannipothiyil house
Athirampuzha p. O
Athirampuzha
Kottayam
Kerala

To,
Service manager
Bosch

Subject : enr - kdn 43vs301/01
Fd[protected]

I bought this fridge from qrs company kottayam kerala. Within one year this fridge has a water leaking because of door beeding of the fridge broken and the door tray has been broken. I kindly request to rectify the problems as soon as possible. I have already registered this complaint on may 2017.
Service repair agent came and analysised the problems and according to him for repairing the fridge they wanted to change the beeding of the fridge and the broken tray.

Please do necessary action as early as possible.

Date : 06/06/2017
Contact no. [protected]