Bosch Home India Complaints & Reviews

I have purchased the subject Kit on line on 24.05.17.
I have paid the total cost of Rs.3611/- on the same day on line.
Though the delivery period is one day, I have not yet received the Kit even after three days.
My Transaction ID is [protected] 56
My Order No. is[protected]

Will you pl look in to the matter and let me know where my subject item is held up by you.

Dileep Shinde.
Mob :[protected].

Dear sir, i have purchased on front load bosch washing machine 7 kg wak24168in on dt 20/04/2017 through amazon and called through tollfree no for demo of washing machine and reffered no [protected] on 14/05/2017. But still no body called me after completion of 48 hours. Please be look into the matter and arrange demo and other things at my residential address
Yoursfaithfully
D govardan
[protected]
[protected]@gmail.com

I am having a front loading type washing machine purchased on 03/06/2012. Machine performance is very satisfactory till date. Now, the carbon brush assembly in motor need to be replaced. On enquiry with the service center i, understand that the cost of carbon brush assembly is rs.3500/- whereas, cost of motor is only rs. 4000/-. There is something wrong in this. Carbon brush is only a small part in the motor which need to be replaced often in a working unit. No doubt, this type of spare cost shall definitely effect the credibility of bosch. Request the concerned to look in to this and take suitable action at the earliest. Replacement of carbon is urgent in my case.

We bought a Bosch front loading washing machine from croma(R-city, Ghatkopar) on Saturday, 13th October. Till date the installation guy has not arrived after repeatedly following up with him and croma.
I believe such negligence only takes place in India as the rules are not stringent here. How can an established brand that you claim to be Bosch keep the customer waiting for a week over your​ promise of installing it within 2 days.
My washing machine is lying in a corner of the house for over a week. I request you to refund my money and take it along.

Dear sir
I have bought a bosch Washing Machine on 09.11.2013 from Maliekal Electronics Kollam with two year warranty and warranty expired on 08.11.2015.
Model No WAG 140601N/06
Sl No RM[protected]
Immediately after the expire of the warranty the problems started
By may 2016 the main drum of the Machine got damaged and had to be replaced with a total cost of Rs 11, 000/- and Rs 800/- service charge.
In 2017 April the front door lock got damaged and replaced with a total cost of Rs 2, 100/- and Rs 800/- service charge. Now on May 2017 again it is not working and after inspection ( paid Rs 800/- for this inspection also, then only he disclosed the issue) the service technician says that both the power modules are damaged and requires to be replaced . The cost of replacement is Rs 14, 000/- .I dont know what is happening. Immediately after the expiry of the warranty, three major complaints within a period of of 12 months. already paid more than Rs 15, 000/- for the first two repairs and this time another 14, 000/-.
My friends are using similar models of the washing machines of other companies for more than ten years with no issues. With this repair the total cost of the repair exceeds the cost of the machine.

The complaint was registered on 18th March 2017 for service and replacement of component which is broken, the service personal visited us on 20th and promised us that he will do the service of the Hood the next day along with the delivery of the Spare component we ordered. Since he insisted we also made the payment.
Until now we neither received the spare nor the service done for the payment already made inspite of several reminders. This amount to extreme poor customer service and cheating. I do not understand why you are selling products which you are not able to support with basic spare parts.

It is now close to 50days without a solution, you either supply us the spares or please process a full refund of the product.

Our machine was just 3months old and it already got a repair. We called the customer care and registered the service order on 18april but no service agent came until 24th that too after so many calls to customer care. Its very frustrating nd the worst service ever. No one is giving correct information. Customer care guys are telling that we were allotted a agent but finally when we got the agents number after continuous calls for a week, they said tht they didn't receive any complaint regarding our complaint. Finally the agent came at night and checked and said tht sensor was damaged nd need to replace nd will give us a call the next day about the availability. But no call was made till now and they are not even picking up our call. What should we do nd to whom should we complaint? This s the worst service experience ever for us nd very frustrating nd waste of time. Repair just aftr 3months and service not available properly. Never ever going to buy bosch after this. Waste of money and time. Still don't know when our machine is going to get repaired.

I have registered my complaints 1 week ago at coimbatore service centre. For past 3 days they called me and said they would come on the same day. But still no one came and not even give single call about failure to attend. I finally found out service centre enquire about reason. Everyone giving different reasons. Like one said bike puncture, other meeting etc. So many different reason. Is it international company or pakka local product. You people behaviour like pakka local. I didn't expect this from bosch. Here after I never buy any bosch product. I don't know whether you are going to take any action regarding my complaints. I lost faith on bosch

We purchased Bosh Washing machine with Front Load and 6.0 Kg capacity 6 months back. We are now facing a problem with this product such that it is not starting after initial configuration. As per my understanding, looks like there is some problem with the Start button. It would be easy and helpful if a service personnel can look into the issue at home.

Tried reaching the customer care with toll free number. But no help. There are no effective mechanism to reach the Bosch's customer care.

Need resolution for this issue as early as possible.

I purchased front load washing machine on 30/10/2016 and now izs dryer not qorkimg.called several times on toll free number .no reply, i am really diappointed by there services .what we look in product before buying is there services
But i think its totally poor .no body to contact not even any number on website except that toll free.and dealer says call on that toll free.no one have that much time to spend whole day calling you people again and again and still you dnt answer

This service request was registered on 28-feb.
Product is under warranty. The service executive visited immediately and mentioned that a spare has to be replaced. After this the spare part didn't arrive for few weeks and even after it arrived, the executive has not come back to fix the dishwasher.
We are waiting for more than a month to get our dishwasher working!
Please look into this at the earliest.

I have bought bosch microwave eight months back, it was faulty and it's display was not properly showing. I have complained about it once and actechnician have came and changed the electrical plate. Again the display is not showing properly, and the temperature settings also is faulty, not able to do any baking or grilling in that. I am really regretting that i have decided to buy a bosch microwave, as you have sold me a faulty machine. I have bought bosch refrigerator, which also was faulty. But they replaced the refrigerator.

Your dealer has delayed delevery m/s safezone, sector - 11 gandhinagar, gujarat delevered on 22nd march for the porduct booked on 19th march-17. Secondly, after constant calling for instalation mr darshit patel comes with no eqpt & accessories, even after my request of i will pay for and additional items to be purchased for plumbing, if the old one dose not suffice. Cpontact no [protected]

Bought Washing machine from Amazon on 11th Jan. After repeated escalations to Amazon and Bosch got the machine installed after 45 days.
The price was not transparent as 24000k. Installation charges are extra. No product installation done for more than 4 weeks. Product was available at 22000 when I checked locally. After repeated calls and escalation to Amazon and Bosch service center the service person visited 45 days after the machine was bought. Because we refused to pay 800 as demo charges (this charges were not mentioned at time of purchase) the product demo was not done. For my neighbors the service engineer spent 3 hours completely explaining the machine used and show how to use the machine by washing clothes. In my home demo was not done. Bosch has policy of additional demo charges which are not included in product cost. For non metros the service is delayed by more than week and costs 800 every time. LG, IFB and Samsung have established service centro all over India. Please avoid Bosch as you will be at their mercy for service for next 10 years.

I would like to bring to your notice that I have logged a complaint regarding my washing machine in the month of December, technician visited my location in the month of December and said some pcb board need to be replaced and my washing machine is under warranty. I have called up your call center at least 10 times no response I am only getting assurance that I'm this will get resolved.

I have spoke to person by name Suneel who works in bosh Hyderabad, he is giving all vague answers saying part has been dispatched it get misplaced and again sending once again, received different product etc,

I finally decided to go to consumer forum and would like to claim the damage including the refund for the the cost of this he washing machine. I have captured all communication done with the call center and service center personals. My registered mobile no [protected]. Hope to see my washing machine money is refund.

Srikanth napa

Greeting Ikya Team,
My Self Jitender Kumar From B/S/H Group And Emp. Code is A284026,
Actually I'm Not able to Access Ikya Portal, Bcoz of this I never check my Salary Status and Also Other's Information.
Plz send me the Password of Ikya Portal on Mail id '[protected]@gmail.com' or SMS [protected].

Plz Resolved the Same issue as soon as Possible

Thanks Ikya Team.

Hi
I am saikumar.n bought a Bosch washing machine. Last year they home is perfectly ok since 1 month I am in fable to use it because of some problem I called and reached your customer service it's been a month no response from your service people. Every time same ans sir we send u with in 48hrs.i am unable to sir my machine dice 1month I'm sick and tied for calling you people .hopeing this mail Gina na help me out my no [protected]
Regards

Procured in July 2014, the washing machine was not getting unlocked last year after completing the wash.

Since the machine was under warranty I called up the customer care and booked a complaint. The so called technical engineer came home, didn't know what to do with the machine, just hit the door from different angles and it got unlocked. He said the part has to be changed and said IT IS NOT covered under warranty. Since the locking/unlocking was happening, I asked him not to do anything and paid him the visiting charges of Rs. 800.

However he called me the next day and said the part CAN BE CLAIMED under warranty, though it is working fine, will be better to get it changed. I told him to bring the part and change it. However the part he brought looked fake, without any seal from BOSCH or any receipt from BOSCH. Unsure about his intentions, I told him not to change the part.

The machine was working fine until Jan 2017 and now the door is NOT locking and the machine wouldn't start. The technical engineer came from SV Care, Bangalore. Within 2 minutes from entering the house, he said the PCB and the lock hook has to be changed, part inventory is not available, don't know when it will come. And I had to pay him Rs. 800 for this information.

After I argued, he made couple of calls and told me an estimate of Rs. 11000 and the part has to be IMPORTED from German. I do not know how did he identify the part has to be replaced, he did not even touch the machine.

Is this some kind of cheating BOSCH is doing with its customer with the help of local service providers? They clearly have Original parts and Duplicate parts, and have NO technical competence to identify an issue.

Rs.40000+ worth washing machine, rude technical staff, cheating service providers, zero inventory of parts, started giving trouble within 2 years of purchase. It is a BIG scam.

I have posted my complaint almost 2 months ago. Still the tecnicans from Bosch are not able to identify the fault in the dishwasher. They have at as in replaced an internal filter which has not solved the problem. I still get dirty dishes in the dishwasher. Now even the technician S and the service head of Bosch Mr Victor repeatedly refuse to take my calls. Is there nobody in Bosch who can make a decision and solve the problem for the customer by refunding the money for a faulty machine?? Is the customer supposed to just compromise after paying almost Rs40000 for a dishwasher which never once gives clean plates. Am I supposed to eat in dirty plates??? Is this the promise of Bosch. I want a refund.

I had purchased Bosch Washing Machine WAS24460IN in the year 2014. Suddenly in January, 2017 the machine stopped working. A service request no. [protected] was raised and a service engineer visited our home. He stated that the 'Power Module' of the machine has failed and requires replacement. The estimated cost of the replacement was quoted at Rs.14000 and also subject to availability of the spare parts. The issue to get the machine fixed is available on a different thread(dated 11 Jan 2017).

Main Issue : Apparently the company has a practice of taking advance for the spare parts being replaced. This practice is "UNETHICAL" and unheard of as most companies first provide the service and then charge for the services. Infact their service provider in Delhi 'JSR Sales Company' has sent details of their bank accounts where the money is to be deposited for the spare parts. At first I did not believe the service provider and hence called the company helpline on 14-Jan-2017 at 11:15AM. One Priyanka confirmed that ingfact this is a company policy to take advance for spare parts.

This according to me in 'Unethical Practice' and should be discontinued ASAP.

John Sunil Soren
[protected]
[protected]