Boult Audio — Complaining about my Boult bassbuds X1

I have purchased my earphone on 16 th april 2021, after 9 months my earphone is having some issue
When i lift my earphone wire the audio and bass is clear. But when i put it down audio and bass is not clear..
Didn't expect that within one year my earphone will have some internal issue .
Please Pay attention to my problem
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