Boult Audio — I am complaining about earphone not working one side

Address:	DELHI
Website:	Boultaudio

I registered a complain more than a week ago and, they mailed that in 24-48hrs some one will call and responce to my issue and give resolution, but no such thing occured, and even their customers care no is no reachable and responsible. My complain ticket ID is Ticket ID: 00175587, I my product is still in warranty, my product is bassbuds X2 earphones