Hi Team
I have already written you an email in the past and received your standard response from your end to check with service centers.
I have got my new Q10 Bolt Earbuds replaced 3 times in one month of purchase, all 4 pieces had the same issue of Echo in Mic and major issues with not charging. every replaced piece worked for 4-5 days and it never got charged. This very defect seems to be because of a loose case, it does not shut properly.
I have not got any proper resolution from the service center F1-Info Solutions & Services Pvt. Ltd., Prabhadevi and have submitted my last received replaced product there. I have not received any information about turnaround time for my service request. I am expecting to receive a different model as this model clearly seems to be defective.
I tried to explain my situation to the customer care helpline but they are not able to provide me with any concrete solution or information about when my issue will get resolved.
I am very disappointed with the quality of service I am receiving from boult support services. I am writing this email in a hope to get some clarity or proper resolution.
You may call me on [protected], in case you want to discuss / understand the issue.
Regards
Rohan
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