Boult Audio — Not delivering of product and not refunding money .

Address:

Office No 1 and 2, Lunawat Court, Hotel Shivsagar Lane, Off J M Road, Shivajinagar, Lunawat ourt

Hello sir,

I ordered airpod X1 from Boult Audio website ( order number - BAD2CN[protected] . on 17th August 2022 and paid the full amount via my debit card, which was expected to deliver to me on 21st August 2022. But to date, the product did not arrive and every day only the status of my order shows that the product is out for delivery.
I have called your customer care of Boult Audio company many times but they are not responding.
I want to cancel my order and ask for a refund of my money but the support system telling me that the company doesn't have a policy to refund the amount in case of no delivery of a product issue.
Please help me with this issue by either delivering my product or refunding my money as soon as possible.

Thank you.