I have purchased Bould probass Blue headset on 03 OCT 2019, with 1 year full replacement warranty in case of any issues. Headphones stopped working in Feb 2020, less than 6 months. I tried reaching out to Boult Audio based out in Delhi ONLY. I created 2 tickets on their website April 02 2020, no response from Boult even after 2 months, customer support phone number [protected] was not working! I followed up with another 2 tickets in 04 June 2020. Boult responded after 4 weeks, but due to lock down there was no service to Delhi NCR region! Boult closed ticket without informing or waiting knowing situation very well. I followed up with another ticket, on 18 OCT 2020, Boult denied to service within 24 hrs stating warranty period is over. I tried to get in touch but boult has not responded on multiple ocassions!
Two concerns - Selling cheap quality Chinese goods & not refusing warranty post that. Boult company should be stopped from selling their defective models and pay compensation for refusing service within warranty period. Was this information helpful? |
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