Boult Audio — Product damaged in few months

I have purchased Boult Audio headset in the month of Feb 2021 and it is having a 1 year replacement warranty.
My headset got damaged and I have approached Boult support asking for replacement. Upon getting all the details they assured me that headset will be replaced.
This has happened in June 2021. Since then I am continuously following up with them but there is no response from any of the support team. My money has wasted in this headset.

I would request to take my complaint and take necessary action.
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    Boult Audio Phone
    +91 95 5560 2502
    Boult Audio Address
    Exotic Mile, 1st Floor, B-67, Wazirpur Industrial Area, New Delhi, Delhi, India - 110052
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