Boult Audio — Ticket # 00566582

I was facing issue with my soul-pods which has been sent for repair to Delhi location even boult audio replied with tracking details of ship rocket refer AWB #[protected] but product never came to me. After several escalations no response from customer service (called and emailed). This morning I received a message as attached. Its a mumbai location delivery address showing on different name but used my contact number.

I need my product back to me as I provided hyd, 500027 address.