Box 8 — Pathetic Food with hair and plastic

Address:

Mumbai City, Maharashtra

It was around 2pm today (07/05/2014) I along with one of my friend happened to visit the newly opened place called “BOX8” as we were running out of time we planned to have a quick meal and proceed for our work. We reached a petrol pump on Andheri Kurla road where we parked our car and climbed upstairs to reach the new outlet of “BOX8”. My friend preferred to eat vegetarian and I preferred to eat non-veg. We ordered for rice base along with butter chicken box with combo of garlic bread with cheese + lemonade and my friend ordered for paratha base with tikki masala box with combo of garlic bread with cheese + lemonade. We were asked to be seated as it would take 10 min to prepare the meal. While waiting for the meal we pointed out the manager of the kitchen setup and suggested hygiene. I personally told the manager that this kitchen is not clean (photos attached). As we were hungry we did not take this much seriously, anyways we waited and the food was served to us within 10 minutes, my first sight on my food caught a hair on the food to which I raised it to the manager immediately, he promptly apologised and requested to replace the box, I agreed to it and he immediately threw the hair in the dustbin and replaced it with a new box food. Mean while my friend started to eat his meal alas in the mid layer he found a plastic piece in his box. This was very frustrating as we never expected this to happen to us, we can expect glitch in one order but not in entire order. My friend immediately stopped eating and gave up as he felt disgusted to eat from such an outlet who serves plastic and hair in the food box. My friend stood up and started complaining, whilst doing that he spotted a cockroach creeping in the kitchen and immediately pointed out to the manager. I found it to be disgusting and asked the person available if he is aware of the food and the industry, he very reluctantly replied “no” that was terrible when asked the manager said that he is just a commerce degree holder. I was surprised as how can a person like him be an outlet manager. My friend is from F&B industry he asked the manager as why is the chef and the manager sitting in the kitchen not wearing a shower cap? Why is the chef not using gloves while preparing the food? How can a single chef prepare vegetarian and non-veg food. The manager did not had any answer to this and was ashamed of this. And yes the best one was the person preparing the food with one had was clearing the garbage with the other hand. We never predicted that such a brand can give such a low quality of service. It was really pathetic, now I am afraid of my health after eating this food.