BPL — brand new ac leaking - no response from 1 week despite multiple calls and emails

Address:	T 4 3rd Floor Laxmi Apartments Laxmi Nagar colony, Dammaiguda E.C.I.L., Hyderabad, Andhra Pradesh, 500083
Website:	www.bpl.in/contact-us.html

Pathetic service from bpl – the experience is a nightmare!
I purchased a bpl ac less than a month ago
There is water leaking from the unit
I have called the customer care on 26th of april and registered a complaint
Request no is r190426hyd05690
I have a 8 moth old baby who is unwell and the temperature is 42 degrees
Have been calling them every day and have sent 2 emails
Have also written an email to ajit. Nambiar
No one seems to know what is happening and they say that they are prioritizing the request
Everyone says that someone will call and no one has contacted us. No one has called us
Please be human and understand our problems
Completely disappointed with the service : (