BPL Complaints & Reviews
Refrigerator / Not getting service for cooling problem
I am not getting service and support on my BPL Side by Side Refrigerator purchased online from Amazon on 9th oct 2019. the refrigerator has compressor warranty of 5 years. I have registered complaint number "R240808Gha47002" on 8th Aug for cooling issue. I was assured that technician will visit in 7 working days but so far on 22nd Aug no technicain hs visited and service center numbering is not connecting and I am not getting any response from service support team.
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32 TV LED screen display not working
I have been register a complaint to [protected]@bpl.in on 12 th January 2023 and i got the response as working and our service guy contact you in 72 hrs. its almost 7 Months instead of 72hrs. i keep following from January but there is no action. Please find the first and latest responses of bpl care center. Any suggestion how to get solved this ?
We Care
Jan 13, 2023, 9:48 AM
to me
Dear Pavan Kumar,
Greetings!
We have registered your complaint. Our technician will call you and visit in next 72 hours. Kindly bear with us.
Call Id -R230113NEL44316
Warm Regards,
We Care Team
Latest Mail
*******
We Care
5:59 PM (17 minutes ago)
to me, Customer
Dear Pavan kumar,
Greetings!
Thank you for taking the time to write to us. we are sad that you had a concern with our product and service.
We are sorry for the delay in service. We have escalated your complaint to the concerned Area manager for a quick update and resolution. Kindly bear with us.
Warm Regards,
We Care Team
We Care
Jan 13, 2023, 9:48 AM
to me
Dear Pavan Kumar,
Greetings!
We have registered your complaint. Our technician will call you and visit in next 72 hours. Kindly bear with us.
Call Id -R230113NEL44316
Warm Regards,
We Care Team
Latest Mail
*******
We Care
5:59 PM (17 minutes ago)
to me, Customer
Dear Pavan kumar,
Greetings!
Thank you for taking the time to write to us. we are sad that you had a concern with our product and service.
We are sorry for the delay in service. We have escalated your complaint to the concerned Area manager for a quick update and resolution. Kindly bear with us.
Warm Regards,
We Care Team
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Getting E14 error
| Website: Bpl |
It was working fine. Suddenly got E14 error which is not even mentioned in manual also. Hereby requesting BPL to look into it. Can anyone else suggest what the issue and how it can be resolved.
TIA
TIA
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BPL Screen display
I raised a complaint before 20 days. whenever I call BPL care, they are confirming that service person will come in 24 hours. But no one is attending this issue. I read many complaints like this in customer Complaints forum.
So BPL is not doing service but simply they are pushing customers to take care themselves. It is very shameful for BPL even they are such a big company.
At least they have anounce no Service will taken care by BPL.
If anyone knows any option to get service from BPL, Kindly advice. Thank you!
So BPL is not doing service but simply they are pushing customers to take care themselves. It is very shameful for BPL even they are such a big company.
At least they have anounce no Service will taken care by BPL.
If anyone knows any option to get service from BPL, Kindly advice. Thank you!
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BPL - AC installation by unprofessional people
Bought an AC on which their installation people kept on denying installation. The team which came forced us to add work to it for money and we ended up paying approx 1500 rupees. They were not following instructions as well because of which a hole on the panel can been seen and their solution was to hide it with a white tape. I have the photos of the work they have done. The worst customer experience I have beared in my life. They have service mechanics who are only looking to add stuff to extract money and if you do not agree then they deny for installation. They were suppose to install it on Saturday but after 50+ follow ups, they came on Monday because of which I had to skip work today and that too such pathetic work that they have delivered
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BPL spilit AC compressure is not working
In purchased BPL ac in May 2018 and its under warranty. I reaised first request on 13th May 22, and taking daily followup, they are responding properly. Please do the neeful.
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I have purchased split ac on 8may and ac not fitted till now
And no call from company about fitting
Very bad experience with bpl and first and last equipment in my house...
And no call from company about fitting
Very bad experience with bpl and first and last equipment in my house...
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Washing Machine - Not serviced even after getting money
| Address: Dynamic House No.64, Church Street Bangalore – 560 001 Karnataka. INDIA +91-80-25580490 |
| Website: bpllimited.com |
Hi the issue is already registered with BPL company as per norms and the Call Id is - R220121Che40865
The technician visited the place and he got around 6, 000 rupees to service.
But it worked only for 3 days and it did not work after that. He is not picking up the call when we call him. Even if he does, he gives a timeframe of one week to come to our home and service. But he never comes.
We cannot be without a washing machine. We have also spent a lot of money on this machine. Hence, I need the service to happen as soon as possible.
I have furnished the technician contact details for your reference.
He already got a hefty sum of money from me. 6k rupees for a 15k machine. Almost 1/3rd of the machine price.
Please feel free to contact my father Ramesh at [protected] for any clarification. Or you can reach me at [protected].
Address - No. 37/C, 3rd cross street, PTC quarters, Thuraipakkam, Chennai- 600097
Machine - It's BPL fully automatic front load washing machine bought from Flipkart 3 years ago. It is out of warranty.
Technician name - RATHISH
Technician Number - [protected]
The technician visited the place and he got around 6, 000 rupees to service.
But it worked only for 3 days and it did not work after that. He is not picking up the call when we call him. Even if he does, he gives a timeframe of one week to come to our home and service. But he never comes.
We cannot be without a washing machine. We have also spent a lot of money on this machine. Hence, I need the service to happen as soon as possible.
I have furnished the technician contact details for your reference.
He already got a hefty sum of money from me. 6k rupees for a 15k machine. Almost 1/3rd of the machine price.
Please feel free to contact my father Ramesh at [protected] for any clarification. Or you can reach me at [protected].
Address - No. 37/C, 3rd cross street, PTC quarters, Thuraipakkam, Chennai- 600097
Machine - It's BPL fully automatic front load washing machine bought from Flipkart 3 years ago. It is out of warranty.
Technician name - RATHISH
Technician Number - [protected]
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Dishwasher stopped working
| Website: Flipkart |
Bought a year back, the product has stopped working but even after calling n mailing the customer service no one has solved the problem
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Pathetic service from BPL & now the worst experience with their Customer Care Team
| Website: bpllimited.com |
I would like to inform you all that todayI have had one of the worst customer care experience ever.
I had called the team since there is some issue with my BPL fully automatic washing machine.
As instructed by Abbas Sahib, I calledon OLD TOLL FREE - [protected] and spoke with an executive who said hisname was Richard.Right from the beginning of the call, hewas unprofessional, impolite, unwilling to help, sarcastic and also was in ahurry to discontinue the conversation after I explained the issue. He even told me that BPL customer carecant help me with my request.I have never had such unprofessional, irresponsible and rude behaviour from any customer care team till date. My suggestion, with such sub standardexecutives like Richard, BPL should rename their customer care team as"customer UNCARE team". I now regret having bought a BPL productwhen there were so many better and reliable options in the market.
I had called the team since there is some issue with my BPL fully automatic washing machine.
As instructed by Abbas Sahib, I calledon OLD TOLL FREE - [protected] and spoke with an executive who said hisname was Richard.Right from the beginning of the call, hewas unprofessional, impolite, unwilling to help, sarcastic and also was in ahurry to discontinue the conversation after I explained the issue. He even told me that BPL customer carecant help me with my request.I have never had such unprofessional, irresponsible and rude behaviour from any customer care team till date. My suggestion, with such sub standardexecutives like Richard, BPL should rename their customer care team as"customer UNCARE team". I now regret having bought a BPL productwhen there were so many better and reliable options in the market.
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Payment regarding (new gas connection)
| Address: hyderabad |
My request no. 80572623 regarding new gas connection (bharat gas). My documents submitted and now option show online payment. I make payment online show error :"maximum opt limits exceeded". Please solve my problem.
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Dishwasher
Last 3 months i have been trying to get BPL to fix the faulty dishwasher.
despite 100s of calls to bpl customer care and many many mails, nothing is happenning.
my dishwasher is still faulty even after 3 months.
worst after sales service ever
despite 100s of calls to bpl customer care and many many mails, nothing is happenning.
my dishwasher is still faulty even after 3 months.
worst after sales service ever
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Refrigerator
I had a complaint regarding my side by side refrigerator and ordered a thermo part through Service Center Rankawat Jaipur Rajasthan.
But its 3 months gone and customer Care always says part will dispatch in 3 to 4 working days.
I am very much disappointed from Services of BPL.
I don't know why it's so delayed and why customer Care is reporting false statements.
I have not seen such very poor customer service by a company.
I had complaint from my registered Mobile no. [protected]
But its 3 months gone and customer Care always says part will dispatch in 3 to 4 working days.
I am very much disappointed from Services of BPL.
I don't know why it's so delayed and why customer Care is reporting false statements.
I have not seen such very poor customer service by a company.
I had complaint from my registered Mobile no. [protected]
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Unattended Service call
Despite several calls and technician schedules no one has bothered to even update regarding the service request. I have called the BPL Customer care number [protected] several times and the executive has asked me to wait and suddenly the call got disconnected. This is not expected from such a reputed firm.
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Defibrillator
| Address: INHS PATANJALI KARWAR NAVAL BASE KARWAR UTTAR KANNADA |
| Website: [email protected] |
We are from inhs patanjali karwar naval hospital having two defibrillators under amc but the relevant person is not responding
hence it is requested to take our complaint seriously
hence it is requested to take our complaint seriously
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BPL microwave oven
Very sorry to inform that I bought BPL microwave oven in July 2019 through Amazon, I believe that Indian company would not cheat, but I was cheated hardly 27 times only I have used the oven, name w the main board has burstedbout.
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E04 Error for BPL Washing Machine
| Address: 43/5, Veerarakkiyam, Balarajapuram, Krishnarayapuram Taluk, Karur - 639114 |
BPL Front Load E 04 Error for the Water exaust not working properly
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Refusing to provide service to my washing machine & microwave oven
| Address: Chennai |
Call Id - R210511Che36050
The above is the complaint ID registered with bpl customer care [protected]@bpl.in and escalated to [protected]@bpl.in on may 15. Today is July 15 and after countless phone calls to customer care who escalated it to plenty of seniors authorities. Still nothing has happened. Not one service person has called or visited to fix the issue.
People spoken to: Richard from customer care. Selvam from bpl Bangalore team via email. Shankar from Chennai service team head. Jeevan team leader from Bangalore via customer care phone, and a minimum of 5 different people. Everyday 3 calls are made with the promise of either a call back or that they are on leave or lunch break. Everyday we have to repeat our concern. How much should we do to get a simple service person to visit the property to address the concern. The product is also on a 10 year warranty!!
The above is the complaint ID registered with bpl customer care [protected]@bpl.in and escalated to [protected]@bpl.in on may 15. Today is July 15 and after countless phone calls to customer care who escalated it to plenty of seniors authorities. Still nothing has happened. Not one service person has called or visited to fix the issue.
People spoken to: Richard from customer care. Selvam from bpl Bangalore team via email. Shankar from Chennai service team head. Jeevan team leader from Bangalore via customer care phone, and a minimum of 5 different people. Everyday 3 calls are made with the promise of either a call back or that they are on leave or lunch break. Everyday we have to repeat our concern. How much should we do to get a simple service person to visit the property to address the concern. The product is also on a 10 year warranty!!
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Washing Machine Repair not completed since 1 Year
The washing machine we purchased directly from BPL stopped working. We reached out to the customer care and their service technician came to repair the machine. He collected the cost of a part that needed replaced and since then there has been no correspondence despite many follow ups. It is now close to 10 months since the fees has been collected and no service has been provided.
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Problem not being resolved
Dear Team,
This complain against the issue of mine not being resolved.
As my BPL front load washing machine is not working there is some fault with the spinner and I had made the complaint regarding the same on
1st May, 2021,
the technetian came however he could not resolve the problem and was not sure about the problem he himself looked confused so I made the complaint over the phone at the same point of time.
They told me to make the payment and they were sending the other techenitian and they told me not to pay the other one.
Till now no one has arrived I tried calling your head office they are not even responding so had to file this complain.
Please look through the matter asap and kindly revert it back.
Thanks and Regards,
Suyog Sharma
This complain against the issue of mine not being resolved.
As my BPL front load washing machine is not working there is some fault with the spinner and I had made the complaint regarding the same on
1st May, 2021,
the technetian came however he could not resolve the problem and was not sure about the problem he himself looked confused so I made the complaint over the phone at the same point of time.
They told me to make the payment and they were sending the other techenitian and they told me not to pay the other one.
Till now no one has arrived I tried calling your head office they are not even responding so had to file this complain.
Please look through the matter asap and kindly revert it back.
Thanks and Regards,
Suyog Sharma
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Bpl 565 liter frost free side by side refrigerator
It's only 1.5 years since I bought this product and the cooling issues have started . My freezer doesnot work and I have been calling BPL customer service since past 4 days and they doesnot respond and insults the customer. They keep saying it will take 24 hrs but nothing has happened. I am completely frustrated..their customers service is low grade and a company like BPL should be banned from the consumer industry for not providing proper service for their products pathetic !!!
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Bpl service
| Address: Tandur,501141, vikarabad district, Telangana |
If I call customer care for a TV repair, there is no response even for one week.even after also they are not given any response about the issue. Worst service
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TV not working its new tv
| Website: I CALLED THE TOLFREE NUMBER EVEN I SEND A EMAIL |
Hi,
I purchase this television BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 and below are the details-Name of the Purchaser - DEEPAK SINGH, Purchase DATE : 19 MARCH 2020. Bought it via FLIPKART, escription-
BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 P[protected].ISSUE- I purchase this tv last year and now its not working even the last time same issue happened like with in 2 days this tv is not working
even last time they fix this issue it will take time 1 month 14 days and now from 15 february 2021 i called them and the toll free no [protected] asking to help me to fix this issue and my complain no- R210215DEL34318 whenever i am trying to call them
representative told me just wait for 24 hour but nobody come to my place its happens from last 4 days infact today i called them also so they abused me like this is the way to help to your CUSTOMER i have all the recording even i am go to post all recording shortly on all social media website like what kind of service you are providing
i want my issue fix as sson as possible even take a strict action for your all ### represntative and reply me as sson as possible other wise i am going to the consumer court and registering a case regarding all this misbehave and pathetic service.
even the last year same issue happen i will expalin you that also I recive this tv and if i just try to on this tv is not working.I called the CUSTOMER service no. [protected] but they told me its lockdown period and we are not helping at that time, than i try to call again once lockdown open and they provide me case no R200601Del26047
even they told me one of the technician visit to home and he can check the issue and fix it also once the technician came to my house his name naresh sukhla he just click some photo of television and he told me he is going to submit this report to bpl your television will be replace with in 2-3 working days but they never provide me any wriiten confirmation even i ask them he told me call the CUSTOMER care they will let you know each and everything than i call the CUSTOMER again and explain all the issue he told me we are checking and they gave me new case no R200603Del26202 again they told me technician came to your house and check but no one came to my home this time i just received a call from agent his name is sagar and he told me we are going to submit the report for replacement you can CALL TOmorrow again to CUSTOMER care to check the status even i call again to CUSTOMER CALL ONe of the agent she receive the call and than she said to me your tv is not going to replace because the replacement policy only for 10 days i explain everything to her this is not my fault i already CALL TO your CUSTOMER care and explain everything its new tv and its not even on
after all the pathetic conversation i just told her to transfer this CALL TO floor supervisior she hung up the call and this time she provide me new case no : R200604Del26341 again i call the CUSTOMER care this time different
executive his name is alam again i explain each and everything and than he said to me we can't help you to replace the tv we are sending the technician again with in 3-4 days he came again and fix the issue. i need to know
What level of CUSTOMER service are you providing "BPL"... Pathetic.. I even told them that I will email this incident and will share this in Consumer FORUM and in Social media but they don't care..
In what Era this people belong from, no feelings at all and they represent a Brand.
BPL- Are you Fraud or what?
I purchase this television BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 and below are the details-Name of the Purchaser - DEEPAK SINGH, Purchase DATE : 19 MARCH 2020. Bought it via FLIPKART, escription-
BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 P[protected].ISSUE- I purchase this tv last year and now its not working even the last time same issue happened like with in 2 days this tv is not working
even last time they fix this issue it will take time 1 month 14 days and now from 15 february 2021 i called them and the toll free no [protected] asking to help me to fix this issue and my complain no- R210215DEL34318 whenever i am trying to call them
representative told me just wait for 24 hour but nobody come to my place its happens from last 4 days infact today i called them also so they abused me like this is the way to help to your CUSTOMER i have all the recording even i am go to post all recording shortly on all social media website like what kind of service you are providing
i want my issue fix as sson as possible even take a strict action for your all ### represntative and reply me as sson as possible other wise i am going to the consumer court and registering a case regarding all this misbehave and pathetic service.
even the last year same issue happen i will expalin you that also I recive this tv and if i just try to on this tv is not working.I called the CUSTOMER service no. [protected] but they told me its lockdown period and we are not helping at that time, than i try to call again once lockdown open and they provide me case no R200601Del26047
even they told me one of the technician visit to home and he can check the issue and fix it also once the technician came to my house his name naresh sukhla he just click some photo of television and he told me he is going to submit this report to bpl your television will be replace with in 2-3 working days but they never provide me any wriiten confirmation even i ask them he told me call the CUSTOMER care they will let you know each and everything than i call the CUSTOMER again and explain all the issue he told me we are checking and they gave me new case no R200603Del26202 again they told me technician came to your house and check but no one came to my home this time i just received a call from agent his name is sagar and he told me we are going to submit the report for replacement you can CALL TOmorrow again to CUSTOMER care to check the status even i call again to CUSTOMER CALL ONe of the agent she receive the call and than she said to me your tv is not going to replace because the replacement policy only for 10 days i explain everything to her this is not my fault i already CALL TO your CUSTOMER care and explain everything its new tv and its not even on
after all the pathetic conversation i just told her to transfer this CALL TO floor supervisior she hung up the call and this time she provide me new case no : R200604Del26341 again i call the CUSTOMER care this time different
executive his name is alam again i explain each and everything and than he said to me we can't help you to replace the tv we are sending the technician again with in 3-4 days he came again and fix the issue. i need to know
What level of CUSTOMER service are you providing "BPL"... Pathetic.. I even told them that I will email this incident and will share this in Consumer FORUM and in Social media but they don't care..
In what Era this people belong from, no feelings at all and they represent a Brand.
BPL- Are you Fraud or what?
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I purchased bpl 32' inch tv from flipkart vide invoice dated 21.12.2019. With in one year, ie., in the month of November 202stopped working.i contacted bpl customer care number.cansequently the serviceman examined the product on 1st December 2020 and informed the board of tv has been damaged.He demanded the invoice details.and the same has WhatsApped him. He informed that complained has registered and will replace the board when it is available.Till...
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I raised a complaint on 10 Dec ,7 days past but not attending
| Address: Malad west |
Team, I raised a request for technician to check on spin Moter not working for my washing machine. It has been 7 days now but they have not sent anyone or even contacted me. I have followed bpl customer care team vai email three times and over phone call twice and everytime they give me answer to wait for next 24 hours, and now their customer care number is not getting picked up either.
Dec 17, 2020
Updated by Pktpacific Bpl customer care email id [protected]@bpl.in, attached first email
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Request To Provide The Job Sheet
| Address: 35-B,Avarampalayam bus stand, Ganapathy post, jayasimman street,coimbatore-641006. |
Dear sir,
I have raised the complaint that my BPL tv is not working .
my complaint no is R200224COI24622. Kindly send me the job sheet at the earliest by below mentioned mail id.
[protected]@gmail.com
[protected]@gmail.com
thank you,
regards,
karthikeyan.s
[protected].
I have raised the complaint that my BPL tv is not working .
my complaint no is R200224COI24622. Kindly send me the job sheet at the earliest by below mentioned mail id.
[protected]@gmail.com
[protected]@gmail.com
thank you,
regards,
karthikeyan.s
[protected].
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Need Authorised Repairer for BPL washing machine. After mail to multiple Reminder
| Address: Dynamic House, Church Street, Bangalore, Karnataka, India |
Request to lodge service requset to repair damaged BPL washing machine 6.5 kg (2017) door. Door hinge is broken.Images were attched email.id [protected]@bpl.in
I got call from fraud cc which acknowledged that they are authorised one and asked for 300 for visit charges and 3000 for Broken Hinge and Repairing, which one of cc representative also agreed and registered complaint no.
Cc is not working, takes almost an hour to connecy (that is limited hours only) and if connect repeating same thing as reply in mail that due to covid it may take some time to arrange service area manager, and for all this almost 2 weeks passed.
I am a doctor fighting against covid for society and when we need a just simple help, brand like BPL showing its hopeless attitude. Whom to believe now?
It's not about mechanics comes and repair at reasone cost but what about scam going outside on behalf of BPL. who is involved I am going to file against all this and all social platforms as an eye opener.
So poor and GHATIYA BPL is.
Kinldy call on [protected] lodging the complainant and provide us the authorised BPL mechanics at reasonble price as soon as possible. We don't want to loose our trust on BPL.
I got call from fraud cc which acknowledged that they are authorised one and asked for 300 for visit charges and 3000 for Broken Hinge and Repairing, which one of cc representative also agreed and registered complaint no.
Cc is not working, takes almost an hour to connecy (that is limited hours only) and if connect repeating same thing as reply in mail that due to covid it may take some time to arrange service area manager, and for all this almost 2 weeks passed.
I am a doctor fighting against covid for society and when we need a just simple help, brand like BPL showing its hopeless attitude. Whom to believe now?
It's not about mechanics comes and repair at reasone cost but what about scam going outside on behalf of BPL. who is involved I am going to file against all this and all social platforms as an eye opener.
So poor and GHATIYA BPL is.
Kinldy call on [protected] lodging the complainant and provide us the authorised BPL mechanics at reasonble price as soon as possible. We don't want to loose our trust on BPL.
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Product service
| Address: amravati |
Hi, I have purchases multiple product from BPL. In that 3 washing machines, No one taking ownership and resolving my request just copy pasting email format every time. Since 9 months product gets rusting because its not working and other product also inline to get rust due to no service proving by company fro withing warranty product as well.
Suggested: I will get it corrected and provide you the bills just refund it. No response on that as well.
Amazon as well not taking any action... to get service to customers be careful while taking long warranty products from any online sites.
Tushar [protected]
Suggested: I will get it corrected and provide you the bills just refund it. No response on that as well.
Amazon as well not taking any action... to get service to customers be careful while taking long warranty products from any online sites.
Tushar [protected]
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About fully automatic BPL gleam
Today i started my BPL gleam 6.5 fully automatic washing machine and even it was started than after some time when i go to check the dryed clothes the machine was not working and the clothes are wet than i tried many times to start the machine but it was not working till yet
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bpl tv warranty
| Address: Bangalore, Karnataka |
| Website: www.bpl.in |
I bought a bpl tv from flipkart. Tv have many problems, from 3 months i am trying to get some help from bpl and flipkart. No body help for solve the problem, though ithave one year warenty. Bpl not dispatch parts for tv. Order id od[protected]
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