Brand Factory Online — Brand factory online - Refund not received

I had ordered items for approx. 7k, i have returned it due to quality issue & size. My product has been picked up and received system generated mail also It says amount refunded but there is nothing which is reflected in my bank account statement. Also there is no response of my emails and nothing is being done by the customer care service. Not able to connect through email and calls too
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is there any update mam? I am also in same case dont know what to do

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