BRC Duckback — Water seepage problem from Hot bag

ankandatta1

from Bengaluru, Karnataka

Address:

Bardhaman, West Bengal

Dear Sir, With due respect I would like to inform you that I am Ankan Datta from Durgapur (Mob: [protected]). I have purchased a Duckback hot bag from City Medical store, City center Durgapur. At the time of purchase they didn't provide any bill by saying that if any kind of problem found regarding Manufacturing we will replace the product. Purchase date of the product was 05.12.2014. Product manufacturing date printed on hot bag is 11/2014. After one month it observed that water seepage from Hot bag. Immediately we Contacted with City Medical store and they assured for replacement. But Unfortunately when I went for replacement they refused. They are saying that this is not our product. I am using many Duckback product from last 10years but I never facing any Problem. This is first time manufacturing related problem I found. I am sending snap of the product. Plz look into the matter.. With Regards, Ankan Datta Durgapur, [protected]

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Comments

Mritunjoy B

from Patna, Bihar

I have purchased a Duckback hot water bag, on November 2016, which was in replacement warranty for a year. The retailer M/s Patwari Medicals has issued warranty slip on behalf of Duckback.

But the product was sub standard, and it got leaked before 0ne year. When I took to the retailer for replacement. He simply refuse to do so...

Jayesh Raghav

from Mumbai, Maharashtra

I've bought brc duckback president delux in last months from lalan readymade stores rolex shopping center goregaon west mumbai which is getting leakage from middle edge of pant. Seller & company both are not supporting in this matter. Kindly look into the matter and give me warranty right as it's just one months old.