We bought 4 tires of your brand and replaced our old tires with new one on 31st March, and it is not even 8 months and to our surprise, we saw a big crake in the side of the tyre 2 days back. We immediately approached the dealer (GS Motors in Tambaram) for replacement, and to our surprise we got a call back today morning stating this is not a manufacturing defect and hence cannot be taken in the warranty. Additionally, the dealer also mentioned silly reasons and stated that there is no air leak so it is safe to drive the tyres. I was really surprised and unhappy with such an answer.
We have not even driven 5000 kms with this tire and I understand if we would have at least used it for higher km and wear and tear etc. As you know, this car can be used on hilly roads etc. However our drive was not even to such places. If the tire cannot withstand this usage, how can we believe the quality of your brand?
Inspite of all this, your attached quality check says warranty cannot be claimed as it is not a manufacturing defect? It is a big safety concern for me to use this tyre with the crack (as per dealer advice) - I dont even know how can someone give such an advice and put the blame on warranty. I am working in Ford for past 17 years and the reason for me to recommend and change to bridgestone (all 4 tyres in particular) was because of the brand image i had on Bridgestone. Pictures attached for reference.
I look forward to treating this under warranty and replacing the same with the new tyre on immediate basis.
Thanks and Regards
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