Bridgestone Tyres India — stock tyre that came along with a newly bought nexa ignis car with current warranty.

Dr. K. Ahmed anwar, m. B. B. S., d. O.,
Ophthalmologist, [ retd. From kerala government health service]
“kallingal”, valiyangadi, perinthalmanna - 679322
Malappuram district, kerala, india.
[protected], [protected]
[protected]@gmail.com

Alternate contact number : +[protected]. This may be used for contact
Dated: 15th, july, 2020

I had bought a new nexa ignis alpha automatic petrol car (Kl 53 q 2961; vin number ma3nfg81skd243296) on 19th, june 2019, from their thirurkad, angadippuram, perinthalmanna, showroom.
[the present odometer reading at the time of reporting: 10380.
The tires are the same stock tires as at the time of purchase: bridgestone ecopia ep 150.
No external damage has occurred]

Everything was fine until last week when i noticed a bulge in the left front tyre. The sequence of events after that are listed below:
• bulging appeared on the front left tire on 06th, june, 2020. Complained to m/s kvr autocars, thirurkad, angadippuram, perintalmanna, kerala, sister concern of nexa here for maintenance works. (Mr. Prasanth. M., service adviser, nexa attended to the car. They contacted m/s bridgestone tires, and took up the matter with them, since (A) the vehicle had just completed only 10, 000 kilometers and also because (B) the tyres (Bridgestone) had a warranty o[censored]p to 40, 000 kilometers or two years, they recommended for replacement at no cost.
• the application was rejected by mr. Jismon k. James, engineer, bridgestone (Copy attached of the document).
• thereupon, i contacted nexa helpline. One lady, ms. Deva prabha was on the helpline. Against her promise, however, she didn’t arrange a call-back.
• next tried bridgestone toll-free number –[protected]. Could not get an answer. Tried again, for a second time. Again no answer.
• approached mr. Reno p. Job, ‘quality manager’, nexa. He advised me to contact bridgestone again.
• approached fazil,, ‘warranty manager’, kvr autocars.
• for the third time called helpline number [protected] at 7. 45 p. M. On 14th, june, 2020. Mr. Prakash of the nexa was even audacious enough to deny any warranty whereas documentary evidence was there for such warranty.
The very fact that he – the said ‘engineer’ – mentions, in his report, (Copy attached) the model of the car as “ertiga” (!?) — how come that he came to this conclusion? Can’t he differentiate between an ignis and an ertiga? If so, it speaks volumes about his prejudice and arbitrariness) — shows that he hadn’t applied his mind properly and that his report was carelessly prepared. Besides, he hasn’t even spelt my name correctly.
His opinion about the possible causes of the “bulge” of the tyre (See attachment) are highly and patently presumptuous, if not a concoction of his imagination. Because none of the things he imagines has happened. I ought to know, since i was the only driver of the vehicles so far.
His assertion that it was not a case of manufacturing defect is ill-founded.
I shall be free to pursue other avenues open to me to get my grievance redressed by a suitable replacement of the tyre, in any manner i may deem fit.
Dr. K. Ahmed anwar