Bridgestone Tyres — Warranty Service denied on false basis

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had purchased a Hyundai Fluidic Verna in January '14, which came fitted with Bridgestone Tyres. About 3 months back, 2 tyres developed a swelling on the outside wall. I did not pay much attention to it then, but when I went for getting a puncture in the tyre fixed in March '15, the person at the workshop (Tyre Dynamics, NOIDA) told me that a swollen tyre was unsafe to be driven on. He also advised that I could try contacting the company for warranty service as the swelling did not seem to be due to usage. Following the advise, I contacted the Bridgestone POC for Western UP - Himanshu. After many follow-ups, he finally fixed a date (10th March '15) to inspect the tyres. After a brief inspection of both the tyres - which both happened to be the rear tyres, he declared that this could not be covered under warranty as one tyre had a cut on the inside and the other had a bump. He stated that because he tyre had been driven on very low air pressure and had hit some very hard object the side-wall had given way and that caused the swelling. Taking what he stated to be true, I returned. Later on when I was at the same workshop for having my car washed, I happened to speak to the same guy at the workshop regarding this. He smiled and told me that these were all "tactics" used by companies. He also showed me that where the cut and bump was, which were both on the base of the tire and not on the side-wall, were far from where the tyres were swollen. Feeling cheated, I wrote to the Bridgestone customer service on 27th March '15, to which i have not yet received any reply! But post this email, the same person - Himanshu called me after 3 days to check about it. At first he denied that he had checked my car stating that he could not remember. I tried to help him recall that he had inspected my car at Reham tyres in Indirapuram, but to this he even stated that Resham tyres was not their authorized dealer and asked for some time to check his records. I called him the next day and surprisingly he recalled all details about the inspection and told me that he would send me the report in a day's time. It has been about a month now since the tyres were inspected and i still dont have the report! When icheck with Himashu, he tells me all kind of stories stating that he had submitted to the head office long back, maybe there was some problem with my email server, etc! Considering all of the above, I am requesting any help that i can be provided to resolve this issue. Thank you. Regards, Nityanand Handa Accenture - Delhi Delivery Center