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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
150
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Britannia Industries reviews & complaints page 10

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U
Ursashutosh
Jul 12, 2021
Resolved
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Address: East of bed college, Samastipur 848101

I purchased
d a goodday biscuit for myself and found there are black rusty spott inside the biscuit, , Its not an expiry product that what should I do
Aug 12, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2021
Britannia Industries Customer Care's response
Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
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    K
    Kritikaaaa
    Jul 12, 2021
    Resolved
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    Resolved

    Address: Bangalore,karntaka.

    Hi Good Morning,
    Yesterday I bought a 5rs packet of Tiger Krunch from a local shop near to my house.
    (Lot No. M/C - 25 18:06)
    When I ate it, the taste was very strange as it got spoiled .
    Earlier the quality was good, I was a loyal consumer but now I would've to change due to quality issues.
    Also there's a need to verify what's wrong with the taste and quality.

    Thankyou
    Feb 16, 2026
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Jul 12, 2021
    Britannia Industries Customer Care's response
    Dear Sir/Madam,

    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

    Thanks,
    Team Britannia
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      N
      Namrata _
      Jul 4, 2021
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      Resolved

      In evening, I opened a new Britannia bourbon biscuit packet, it's cream biscuit. I eat first biscuit, I was about to eat the other biscuit it fell from my hand and I observed a live worm was there inside the biscuit, where the cream is there. I was shocked. I am buying these bourbon so long. And, it was that I noticed the live insect, if not I would have eaten a live worm. This is a peak time for hygiene and this what Britannia is giving on the name of hygienic packaged biscuit. I had not eaten outside food since a year. Now, I think these packaged food also I have to ignore. I don't know whether there was a insect in the biscuit I eat or not, but I am having stomach ache.
      Aug 8, 2021
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Dear Sir/Madam,

      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

      Thanks,
      Team Britannia
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        J
        janu786
        Jul 3, 2021
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        Hi

        As I got a number from my friend for a job in Britannia and the number is[protected]NEHA HR) AND she told me to submit Rs 2000 for uniform, then second Madhavi HR called for interview I got selected and said to wait for the appointment letter and I got it and it is mentioned about the Rs 5000 for minimum balance for bank account opening from Kotak Mahindra bank

        so what should I do is it real or not
        Britannia Industries customer support has been notified about the posted complaint.
        Jul 03, 2021
        Updated by janu786
        pls reply
        It's fraud and fake I also trap in this situation they only want money when they got money they didn't answer your call.
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          S
          Shafaque iqbal
          Jul 3, 2021
          Resolved
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          Resolved

          Address: Beniapukur, Kolkata, West Bengal 700014, India

          First of all I got message that my cv selected for britannia company and then they called me and said you pay 470 rupees for your courier mam then they get me offer letter in soft copy, in second day britannia company HR MR. Gaurav call me and said that salary account would be open in axis bank so then he told me that salary account opening balance is 3, 000 rupees and i paid it, another day they mail me training letter when I open my training letter again they demand money said training charges 2, 650 rupees, and again another day they mail me that what you got in your courier like hard copy offer letter, Two pairs of dress, shoe and tie gate pass, welcome kit, Axis Bank salary account kit, Bond letter, 1 mobile phone, 1 Hp laptop and again and again they said you have to pay your laptop charge 5, 200 I paid all charges. But they didn't courier my instrument 4th July is my reporting day and I don't have any thing except offer letter and training letter. So please tell me it's geniun or not .
          Aug 8, 2021
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Hi Sir/Madam,

          This is a fake offer.

          Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

          We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

          Thanks,
          Team Britannia
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            S
            Sway Brin
            Jul 3, 2021
            Resolved
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            Resolved

            The marie gold biscuits have reduced in quality over the past few years. What used to be a solid, moderately sweet biscuit is now extremely sweet and doesn't have the same rigidity as it did before.

            The biscuit also tastes like flour more than anything now, which makes it very unappealing to eat. Please return to the original recipe used prior.
            Aug 8, 2021
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Dear Sir/Madam,

            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

            Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

            Thanks,
            Team Britannia
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              L
              liyakat Syed
              Jun 29, 2021
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              Address: Juma al madina supermarket warsan 4 international city dubai

              Yesterday night I purchased britannia cookies from jumma al Madina supermarket dubai but unfortunately today afternoon I recived call from my son school and they discovered, it is already expired. So when i came back home evening I checked other packets i found all cockroaches eggs and mould. It is really disappointing. Kindly send me link i will send you photos. Secondly i rushed to supermarket and show them, than they also discovered eggs and mould on the corner of rappers.
              Britannia Industries customer support has been notified about the posted complaint.
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                S
                Sanyukta Divkar
                Jun 24, 2021
                Resolved
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                I believe there are some duplicate products being sold here in Goa or the quality of the biscuits is being compromised for whatever reason. We bought a few Marie Gold biscuit packets the other day and most of them had bad uneven packaging and smelled like some kind of oil. They also had a very bitter taste. The biscuits also had too many point impressions on it and was a little disfigured.
                Aug 8, 2021
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Dear Sir/Madam,

                Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                Please write to us at [protected]@britindia.com along with your contact details. We'll have our team connect with you soon.

                Thanks,
                Team Britannia
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                  G
                  gaja gaja
                  Jun 21, 2021
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                  I bought 50/50 biscuit pack in morning now
                  this package having less than 3 biscuit
                  this is major faulty of your company
                  what i will do for that i will take some action against yours
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Britannia Industries customer support has been notified about the posted complaint.
                  Dear Sir/Madam,

                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                  Thanks,
                  Team Britannia
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                    S
                    s1987roy
                    Jun 18, 2021
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                    Resolved

                    Britannia Fudge It Chocolate Brownie: 40 gms price is 15rs.

                    Britannia Fudge It Chocolate Brownie: 120 gms price is 60Rs

                    Can I know why you guys charge extra 15rs for 120gms.

                    If 40 gms price is 15 rs, Then 15 rs *3(40gms) = 45rs

                    So price should be 45 rs for 120gms.

                    Can you please let me know in detail why you are charging more for 120gms pkt.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Britannia Industries customer support has been notified about the posted complaint.
                    Dear Sir/Madam,

                    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                    Thanks,
                    Team Britannia
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                      P
                      Princy 19-110
                      Jun 15, 2021
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                      Address: GD Jewellers Haripura Main bazar jhajjar (124103) haryana

                      Hlo ! I am a regular customer of britannia and i love your products specially atta breads but nowadays whenever i buy the atta breads i always get defected pieces. As the breads inside are damaged and have some raw material on them and also fungus like material . It looks really dangerous and also unhealthy. Your products really disaapoints me now whenever i buy them i have to think about food poisoning because they always come with company manufacturing defects. Its really harmful for customers. Kindly check your manufacturing properly.
                      Britannia Industries customer support has been notified about the posted complaint.
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                        Malu prashob
                        Jun 9, 2021
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                        Address: 6/41R, 1st cross street, Rajalakshmi nagar extension, Nagercoil-629003

                        We have bought Marie gold biscuit and found worm inside the biscuit. Couldn’t believe ourselves that how come this happened. I am hospitalized already for covid and I ate this biscuit. How in the world it can happen?

                        As per the cover below are the details
                        Packed on: 14/4/21
                        Lot No: A04219C
                        Machine code: 103 17:02
                        Britannia Industries customer support has been notified about the posted complaint.
                        Jun 09, 2021
                        Updated by Malu prashob
                        Nobody responded so far
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                          S
                          snehith dasari
                          Jun 8, 2021
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                          I just got a mail of confirmed letter for supervisor post in your company and in that letter they informed that, I need to collect employee ID from head branch through online by paying uniform security amount, and I that letter they not mentioned the adress is this genuine sir...
                          Britannia Industries customer support has been notified about the posted complaint.
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                            S
                            Sheik m
                            Jun 5, 2021
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                            Resolved

                            Address: Pudupet Chennai 600002

                            I'm today 2 number britannia good day cashew cookies quality very worst and my 8 years eating vomiting. Im check cookies bad
                            What quality checking please response no response I legally legally the case
                            Mrp 10
                            Pkd 19/05/21
                            Lot B05219C
                            Machine code
                            20108:43
                            My number [protected]
                            Sheik
                            Pudupet
                            Chennai 600002
                            Tamil nadu

                            Please reply
                            [protected]@gmail.com
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Dear Sir/Madam,

                            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                            Please write to us at [protected]@britindia.com along with your contact details. We'll have our team connect with you soon.

                            Thanks,
                            Team Britannia
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                              P
                              prabhsimar kaur
                              from Wazirganj, Uttar Pradesh
                              May 27, 2021
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                              While eating one of the Biscuit, I found two hair inside it...how disgusting it is...I really sue to like these biscuits coz of chocochips and it's taste but after this worst experience, will never going to buy any product of Britannia.

                              I am also providing the lot no. and packaging date for the biscuit packet:
                              LOT NO- A05219
                              PKD-03/05/21
                              Britannia Industries customer support has been notified about the posted complaint.
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                                prabhsimar kaur
                                from Wazirganj, Uttar Pradesh
                                May 27, 2021
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                                While eating one of the Biscuit, I found two hair inside it...how disgusting it is...I really sue to like these biscuits coz of chocochips and it's taste but after this worst experience, will never going to buy any product of Britannia.

                                I am also providing the lot no. and packaging date for the biscuit packet:
                                Britannia Industries customer support has been notified about the posted complaint.
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                                  N
                                  Nayan palat
                                  May 18, 2021
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                                  Hi,
                                  I have purchased the 50-50 biscuit and one of the biscuit had a hair in it.
                                  This is highly unprofessional and ignorance from such a big brand. We are suffering from this pandamic and expect safety and hygiene in packaged products.
                                  This complaint is to highlight the unhygienic condition of the factory of this brand
                                  Britannia Industries customer support has been notified about the posted complaint.
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                                    A
                                    Abhayjais
                                    May 18, 2021
                                    Resolved
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                                    Resolved

                                    Address: 105/a purani gali pha pha mau allahabad

                                    0n 10th of may 2021 i bought a britannia chocolate cake gobbles from deepak departmental prayagraj. And opened a packet on 18th may while eating it i got injured from the hard plastic piece in that. This kind of negligence is intolerable and i want strict action to be in this matter. Jst think about if infant eaten that that could severely injured him. Lot no. Of that packet is[protected]:37/2/B
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    May 18, 2021
                                    Updated by Abhayjais
                                    Srijan jaiswal
                                    [protected]
                                    Verified Support
                                    May 19, 2021
                                    Britannia Industries Customer Care's response
                                    Dear Sir/Madam,

                                    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                    Thanks,
                                    Team Britannia
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                                      D
                                      Deyon0310
                                      May 18, 2021
                                      Resolved
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                                      Resolved

                                      I was shocked to see hair in a good day biscuit packet today it was really weird to see such a reputed company failed so miserably to maintain food safety. It was so disgusting to see hair dont even know if it was of an infected person tried complaining to britannia but no response as expected.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Britannia Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 19, 2021
                                      Britannia Industries Customer Care's response
                                      Dear Sir/Madam,

                                      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                      Thanks,
                                      Team Britannia
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                                        M
                                        monisa mariaantony
                                        May 17, 2021
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                                        Resolved

                                        Address: Al sallan food industries co.

                                        It was a early morning tea time when my son asked for tea and biscuits. When I offered him his tea and biscuits in plate he started to consume 2 to 3 biscuits, when he took the 4th biscuit dipped in his cup of tea I noticed something disgusting on the biscuit..yes it's a HAIR. A human head HAIR found in the biscuit. I took back the pieace of biscuit from my son hand, before he consume it.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Britannia Industries customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 19, 2021
                                        Britannia Industries Customer Care's response
                                        Dear Sir/Madam,

                                        Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                        Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                        Thanks,
                                        Team Britannia
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