Claimed

Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
150
Contacts

File a complaint to Britannia Industries

Having problems with Britannia Industries?

File a complaint and get it resolved by Britannia Industries customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Britannia Industries reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Mar 11, 2021
Report
Copy

Address: D-642, WORLD BANK BARRA

Dear Sir
Gyan Prakash Bhadoria(ASE-Saharanpur Uttarprdaesh), a person working with you, has scammed the money of several distributors and employees from our (Unibic). And it is borrowed from many employees. Please do not trust him with money and be cautious in future. He is not even attaching my phone due to money. I wish him a bright future. But by being a good person.

Regards,
Amit Kumar Sharma
(Businesses Officer)
Unibic Cookies
Kanpur HQ
[protected]
Britannia Industries customer support has been notified about the posted complaint.
Mar 11, 2021
Updated by [email protected]
If you need, I will give proof of this too.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rangarajan1957
    from Hyderabad, Telangana
    Mar 3, 2021
    Report
    Copy

    Address: Block C-4, Flat no 5, Krupa Apartments, West Marredpally, Secunderabad 500026

    Dear Sir,
    This is to bring to your kind notice that I am the consumer of britania biscuits for the past 15 years.I am aged 64 years and daily consuming britania nitro choice biscuits. For the past 8 months 1 kg pack is sub standard and half baked and taste differs not all pack, most pack.I am enclosing the photo of the same for your kind reference.at this old age I am taking this biscuits for my breakfast. The hard earned money become waste on account of this.kindly compensate for the same.
    Thanking You
    S.Rangarajan
    Consumer
    Britannia Industries customer support has been notified about the posted complaint.
    Mar 05, 2021
    Updated by Rangarajan1957
    Not received any response for Britania customer cre
    Mar 11, 2021
    Updated by Rangarajan1957
    Not received any call or reply from britania customer care
    Verified Support
    Jul 07, 2021
    Britannia Industries Customer Care's response
    Hi Rangarajan,

    Please share your contact number and location details with us at [protected]@britindia.com for us to get back to you.

    Best Regards,
    Customer Care Team
    Jul 07, 2021
    Updated by Rangarajan1957
    My contact no [protected] and address
    Flat no 5, Block C-4 Krupa Apartments,
    West Marredpally, Boosa ReddyGuda,
    Secunderabad pin code 500026
    No person till date at tented to my complaint, worst of britania industries customer care
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      K Abhishek k
      Feb 27, 2021
      Report
      Copy

      Post supervisor job fraud

      Address: Kolar, Bangalore

      Hello, sir/madam i'm Abhishek. I applied on shine.com on post supervisor. regarding job offer at britannia company. They made a call to me and she provided me with another number and said you will be interviewed for the job. She took my interview and said that you are selected for the post of the supervisor, but you have to pay ₹2.5 k as security deposit after which they will send an offer letter. She also sent me an offer letter and mentioned...
      Helpful
      4 other people found this review helpful
      4 found this helpful
      Write a comment
      Report
      Copy
      S
      Sidra Moin
      Feb 24, 2021
      Resolved
      Report
      Copy
      Resolved

      I have brought this cake and I found a plastic with sharp edges in it . I realised instantly before I ingest it. Britannia you need to atleast check the product because this sharp edge thing can lead to death or heavy injury.
      Aug 7, 2021
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Feb 24, 2021
      Updated by Sidra Moin
      A sharp edge solid plastic found in my choco cake . This can lead to hazards and even can death.

      Dear Sidra,
      Thank you for highlighting this to us. To look into this further, we request you to share your location and contact details with us at [protected]@britindia.com.

      Best Regards,
      Customer Care Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        bluebells_86
        from Chennai, Tamil Nadu
        Feb 19, 2021
        Report
        Copy

        Address: Chennai

        Lot number A102038 11B
        Already complained on this. No action taken by the company. Issue yet to be resolved
        Britannia Industries customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Dr.Teddy
          from Dharmsala, Himachal Pradesh
          Feb 10, 2021
          Report
          Copy

          Address: Adhiwakta nagar Gopalganj

          I got 4 cashback scretch cards from Britannia Paytm cashback offer for upi transfer. It's already more than 72 hours and cashback is still pending.
          Why??
          Britannia Industries customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sudhakar Sweet
            from Madurai, Tamil Nadu
            Feb 4, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: [email protected]

            Dear All
            I found human hair in 50 50 Britannia biscuits (maska chaska).
            My questions
            1) how it is happened?
            2) There is no hygienic system?
            3) how you control to avoid the cross contamination in future?
            herewith I attached photos and video for your references.
            * Video not uploaded due to high MB
            Aug 7, 2021
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Feb 04, 2021
            Updated by Sudhakar Sweet
            Packing details

            Hi Sudhakar,

            We request you to share your contact number and location with us at [protected]@britindia.com and our team will get back to you about this.

            Best Regards,
            Customer Care Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              VARUN PUNJABI
              from Mumbai, Maharashtra
              Jan 28, 2021
              Report
              Copy

              Address: Mumbai

              Dear Team,
              We are taking a Britannia product from Dharamsai infra and market india pvt limit - plot no 9 Ground Floor Sai Baba Mandir Kalyan ambernath Road ULHASNAGAR ... [protected] contact person bad language is using with me and with my father...

              Last week I given old stock to salesmen and he said I will replace that products but Distributer said salesmen is not in job he already resigned that job so it's not our issues he already changed 3/4 salesmen in a month so it's a Distributer issues not our, and Distributer is not talking properly using worst languages with us, my father have issue Blood Pressure but Distributer tune is third class I will make a police case if he is talking bad language with my parents 👍 ..
              So talk with Distributer and solve that issues...

              Name
              Hari Om Ice Cream
              shop no 18 Nikleshwar complex Behind Venus Talkies Ulhasnagar 421004 ..
              Thane Maharashtra..

              Contact
              [protected]
              [protected]
              Britannia Industries customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Abhijeet 786
                Jan 26, 2021
                Report
                Copy

                Hii om 26 Jan I bought four packets of Britannia cake from my near by shop and when I opened one of the packet the cake is to tight and it's not even expired it's its manufacturing date is 0 2 / 11 / 20 and it's best before 4 months from packaging I want a quick response from you and go through this mattet
                Britannia Industries customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Y
                  yasinbecse
                  from Delhi, Delhi
                  Jan 10, 2021
                  Report
                  Copy

                  Address: KUMBAKONAM

                  Hello Team,
                  I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.we regularly using and giving to for my 1 year old baby. When he was having biscuit, all of sudden he started coughing and vomited completely. Full pack damage and live worm on inside.
                  Please let me know what quality control you have in place to avoid such occurrence in future and also let me know what action you are going to take for this incident.

                  Product : [protected]
                  PKD : 16/10/2020
                  LOT NO : B1020H0
                  MACHINE CODE 103C
                  BARCODE :[protected]
                  Britannia Industries customer support has been notified about the posted complaint.
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ankit Pattanaik
                    Dec 21, 2020
                    Report
                    Copy

                    It was a regular cake of of butter flavour.it was manufactured recently in between 1 or 2 months from today.but when I on packed the cake package then I found it was full of fungus.
                    Britannia Industries customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      akshita.agg
                      Dec 16, 2020
                      Report
                      Copy

                      Address: delhi 110034

                      I had bought packet of britannia nutri choice hi fibre digestive Rs 20/-
                      the entire packet was covered with fungus . There are old aged people at my place and this could have caused them serious health issue on consuming.

                      Honestly, We, as a valuable customer of yours have lost our trust to purchase your products any further. The specimen is with us as a proof of your spurious quality control.Also I called your customer care number but failed to receive any satisfactory response.

                      Lot NO : a102095
                      manufacturing date : 06/10/2020
                      Britannia Industries customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Karan.parekh29
                        from Powai, Maharashtra
                        Nov 26, 2020
                        Report
                        Copy

                        Lot no: 129209F
                        Packed on: 12/09/2020
                        Best before 3 months from packaging
                        Machine code: M2 22:05

                        We bought Britannia Gobbles (fruity fun cake slices) on 21 November 2020, which is well before the expiry of the product. Further, the packet was well covered and there was not sign of tampering with the product packaging.

                        After consuming three slices of the cake, we found a live insect inside the cake. Consuming this has resulted in serious stomach infection to my family member.

                        It is very disgusting to get damaged product from trusted company. This is really not acceptable and we would like to claim the compensation/ damages from Britannia for this unhealthy product.

                        Please note that if this issue is not satisfactorily addressed, we would take necessary action against the company.
                        Britannia Industries customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Reshma1991
                          Nov 18, 2020
                          Report
                          Copy

                          Address: Charlotte,North Carolina

                          Hi, this is for your kind attention from US resident.First time bought Britannia Marie gold biscuits last week from Patel brothers and gave them to kids today for eating..my kid looked strange while eating then i tried one biscuit from it and found it contains crushed stone particles while eating the biscuits..this is ridiculous buy the biscuits for huge amount and finding it so unhealthy..so disappointed by using this biscuits
                          Britannia Industries customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Karishma Pradhan
                            Nov 4, 2020
                            Report
                            Copy

                            Though the Biscuit which i had purchased was not expired and was packed properly but there was a tiny insect inside the packet. Even spider webs was there.
                            Britannia Industries customer support has been notified about the posted complaint.
                            There was a worm 🐛 inside the packet.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sadanada shety
                              Oct 22, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: MANGLORE

                              We are the seller in manglore we are the the britannia product at so many year we compilte the target but we cant get any reward for this till july to october so manglore we are kindle requesting britannia company must to visit and solt the problem
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Britannia Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 22, 2020
                              Britannia Industries Customer Care's response
                              Dear Sadanada,

                              Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                              Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                              Thanks,
                              Team Britannia
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                surendra8962
                                Oct 18, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I purchased a britania bourbon biscuit pack but biscuit was already half eaten .
                                Is this quality products you are providing to customer .
                                Bad experience with Britannia now will never purchase any product you guys are all not concerned about customer health
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Hi Surendra,

                                Please share your contact and location details at [protected]@britindia.com for us to look into this further.

                                Best Regards,
                                Customer Care Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Arushii Jain
                                  Oct 10, 2020
                                  Report
                                  Copy

                                  When I opened up britannia’s brown bread packet, I was shocked to see fungus on each slice of the bread. What came to more dissatisfaction was that bread is not even expired. It’s best before use date mentioned on the packet is: 10 October 2020.
                                  This is a huge disappointment coming from such a prestigious company.
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Address: Britannia Industries Limited Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048 Ph: 080-37687100 Fax: 080-37687486

                                    I am customer of yours from a long time. Consuming various product of britannia. One of the very popularly known good day biscuits, where the quality is spoiled badly. Now a days the quality of the biscuits are worst then what we used to get before 15 years.
                                    Today just opened a fresh pack of good day biscuits, and in the 3’rd biscuit a stone comes in between the teeth which was in the biscuit because of which i had to go to dentist....
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    A
                                    archana dongare
                                    Sep 22, 2020
                                    Report
                                    Copy

                                    Today I found thread in vita mari gold biscuits. Please make your product with best quality so customer will buy in future.
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit