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Britannia Industries Complaints & Reviews

2.9
Updated: Jul 18, 2024
Complaints 482
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259
Unresolved
223
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Britannia Industries reviews & complaints page 11

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S
Sidra Moin
Feb 24, 2021
Resolved
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I have brought this cake and I found a plastic with sharp edges in it . I realised instantly before I ingest it. Britannia you need to atleast check the product because this sharp edge thing can lead to death or heavy injury.
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Feb 24, 2021
Updated by Sidra Moin
A sharp edge solid plastic found in my choco cake . This can lead to hazards and even can death.

Dear Sidra,
Thank you for highlighting this to us. To look into this further, we request you to share your location and contact details with us at [protected]@britindia.com.

Best Regards,
Customer Care Team
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    bluebells_86
    from Chennai, Tamil Nadu
    Feb 19, 2021
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    Address: Chennai

    Lot number A102038 11B
    Already complained on this. No action taken by the company. Issue yet to be resolved
    +1 photos
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      Dr.Teddy
      from Dharmsala, Himachal Pradesh
      Feb 10, 2021
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      Address: Adhiwakta nagar Gopalganj

      I got 4 cashback scretch cards from Britannia Paytm cashback offer for upi transfer. It's already more than 72 hours and cashback is still pending.
      Why??
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        S
        Sudhakar Sweet
        from Madurai, Tamil Nadu
        Feb 4, 2021
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        Address: [email protected]

        Dear All
        I found human hair in 50 50 Britannia biscuits (maska chaska).
        My questions
        1) how it is happened?
        2) There is no hygienic system?
        3) how you control to avoid the cross contamination in future?
        herewith I attached photos and video for your references.
        * Video not uploaded due to high MB
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Feb 04, 2021
        Updated by Sudhakar Sweet
        Packing details

        Hi Sudhakar,

        We request you to share your contact number and location with us at [protected]@britindia.com and our team will get back to you about this.

        Best Regards,
        Customer Care Team
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          V
          VARUN PUNJABI
          from Mumbai, Maharashtra
          Jan 28, 2021
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          Address: Mumbai

          Dear Team,
          We are taking a Britannia product from Dharamsai infra and market india pvt limit - plot no 9 Ground Floor Sai Baba Mandir Kalyan ambernath Road ULHASNAGAR ... [protected] contact person bad language is using with me and with my father...

          Last week I given old stock to salesmen and he said I will replace that products but Distributer said salesmen is not in job he already resigned that job so it's not our issues he already changed 3/4 salesmen in a month so it's a Distributer issues not our, and Distributer is not talking properly using worst languages with us, my father have issue Blood Pressure but Distributer tune is third class I will make a police case if he is talking bad language with my parents 👍 ..
          So talk with Distributer and solve that issues...

          Name
          Hari Om Ice Cream
          shop no 18 Nikleshwar complex Behind Venus Talkies Ulhasnagar 421004 ..
          Thane Maharashtra..

          Contact
          [protected]
          [protected]
          Britannia Industries customer support has been notified about the posted complaint.
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            A
            Abhijeet 786
            Jan 26, 2021
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            Hii om 26 Jan I bought four packets of Britannia cake from my near by shop and when I opened one of the packet the cake is to tight and it's not even expired it's its manufacturing date is 0 2 / 11 / 20 and it's best before 4 months from packaging I want a quick response from you and go through this mattet
            Britannia Industries customer support has been notified about the posted complaint.
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              Y
              yasinbecse
              from Delhi, Delhi
              Jan 10, 2021
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              Address: KUMBAKONAM

              Hello Team,
              I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.we regularly using and giving to for my 1 year old baby. When he was having biscuit, all of sudden he started coughing and vomited completely. Full pack damage and live worm on inside.
              Please let me know what quality control you have in place to avoid such occurrence in future and also let me know what action you are going to take for this incident.

              Product : [protected]
              PKD : 16/10/2020
              LOT NO : B1020H0
              MACHINE CODE 103C
              BARCODE :[protected]
              +3 photos
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                Ankit Pattanaik
                Dec 21, 2020
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                It was a regular cake of of butter flavour.it was manufactured recently in between 1 or 2 months from today.but when I on packed the cake package then I found it was full of fungus.
                Britannia Industries customer support has been notified about the posted complaint.
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                  akshita.agg
                  Dec 16, 2020
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                  Address: delhi 110034

                  I had bought packet of britannia nutri choice hi fibre digestive Rs 20/-
                  the entire packet was covered with fungus . There are old aged people at my place and this could have caused them serious health issue on consuming.

                  Honestly, We, as a valuable customer of yours have lost our trust to purchase your products any further. The specimen is with us as a proof of your spurious quality control.Also I called your customer care number but failed to receive any satisfactory response.

                  Lot NO : a102095
                  manufacturing date : 06/10/2020
                  +1 photos
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                    K
                    Karan.parekh29
                    from Powai, Maharashtra
                    Nov 26, 2020
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                    Lot no: 129209F
                    Packed on: 12/09/2020
                    Best before 3 months from packaging
                    Machine code: M2 22:05

                    We bought Britannia Gobbles (fruity fun cake slices) on 21 November 2020, which is well before the expiry of the product. Further, the packet was well covered and there was not sign of tampering with the product packaging.

                    After consuming three slices of the cake, we found a live insect inside the cake. Consuming this has resulted in serious stomach infection to my family member.

                    It is very disgusting to get damaged product from trusted company. This is really not acceptable and we would like to claim the compensation/ damages from Britannia for this unhealthy product.

                    Please note that if this issue is not satisfactorily addressed, we would take necessary action against the company.
                    +4 photos
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                      Reshma1991
                      Nov 18, 2020
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                      Address: Charlotte,North Carolina

                      Hi, this is for your kind attention from US resident.First time bought Britannia Marie gold biscuits last week from Patel brothers and gave them to kids today for eating..my kid looked strange while eating then i tried one biscuit from it and found it contains crushed stone particles while eating the biscuits..this is ridiculous buy the biscuits for huge amount and finding it so unhealthy..so disappointed by using this biscuits
                      Britannia Industries customer support has been notified about the posted complaint.
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                        Karishma Pradhan
                        Nov 4, 2020
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                        Though the Biscuit which i had purchased was not expired and was packed properly but there was a tiny insect inside the packet. Even spider webs was there.
                        Britannia Industries customer support has been notified about the posted complaint.
                        There was a worm 🐛 inside the packet.

                        I found a insect inside the packet of Good day Cashew almonds cookies . - Comment #3758401 - Image #0
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                          S
                          sadanada shety
                          Oct 22, 2020
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                          Address: MANGLORE

                          We are the seller in manglore we are the the britannia product at so many year we compilte the target but we cant get any reward for this till july to october so manglore we are kindle requesting britannia company must to visit and solt the problem
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Dear Sadanada,

                          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                          Thanks,
                          Team Britannia
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                            surendra8962
                            Oct 18, 2020
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                            Resolved

                            I purchased a britania bourbon biscuit pack but biscuit was already half eaten .
                            Is this quality products you are providing to customer .
                            Bad experience with Britannia now will never purchase any product you guys are all not concerned about customer health
                            +2 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Hi Surendra,

                            Please share your contact and location details at [protected]@britindia.com for us to look into this further.

                            Best Regards,
                            Customer Care Team
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                              Arushii Jain
                              Oct 10, 2020
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                              When I opened up britannia’s brown bread packet, I was shocked to see fungus on each slice of the bread. What came to more dissatisfaction was that bread is not even expired. It’s best before use date mentioned on the packet is: 10 October 2020.
                              This is a huge disappointment coming from such a prestigious company.
                              +3 photos
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                                Address: Britannia Industries Limited Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048 Ph: 080-37687100 Fax: 080-37687486

                                I am customer of yours from a long time. Consuming various product of britannia. One of the very popularly known good day biscuits, where the quality is spoiled badly. Now a days the quality of the biscuits are worst then what we used to get before 15 years.
                                Today just opened a fresh pack of good day biscuits, and in the 3’rd biscuit a stone comes in between the teeth which was in the biscuit because of which i had to go to dentist....
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                                archana dongare
                                Sep 22, 2020
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                                Today I found thread in vita mari gold biscuits. Please make your product with best quality so customer will buy in future.
                                Britannia Industries customer support has been notified about the posted complaint.
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                                  Address: 5/1A Hungerford Street, Kolkata -700 017 West Bengal Ph: 033 - 2287 2439 / 2287 2057 Fax: 033 - 2287 2501
                                  Website: britannia.co.in

                                  Dear sir,

                                  I had seen a vacancy of operation manager posted in shine.com. I applied for the same. After one day i got a call from some ms riya singh and i was asked that my interview will be held and if i get selected i will have to pay rs. 2000/- her mobile number is +91-[protected]. Thereafter i got a call from this number +91-[protected]. She said she was calling from hr department. She took my interview and later told me...
                                  +4 photos
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                                  Nalini Shanmugam
                                  Sep 15, 2020
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                                  Address: Britannia Industries Limited Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
                                  Website: britannia.co.in/products/bourbon/bourbon-orginal

                                  Hi,
                                  I am very sorry to write this complaint .I've been a regular Consumer for bourbon biscuits. Since one month, I found that the special bourbon creams were found very low. Yesterday I bought another set and found that all the biscuits were empty. I was very upset seeing this.
                                  Hope you resolve it,
                                  MK Bavan
                                  Britannia Industries customer support has been notified about the posted complaint.
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                                    saisudhakar naidu
                                    Sep 3, 2020
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                                    Address: S.S.NAIDU, SOUDDHANA GUVPALIKA,4, RUENDHI DIST. PRADESH-5 NEPAL

                                    I have purchased four packs of GOOD DAY biscuit manufacture by Nepal vide batch no B072002 /204C DT 21.07.20 PRICE 75/- PER PACKET.
                                    The taste is different and 70% biscuits are over toasted like coco biscuits.
                                    If this continue the quality in future no one will buy Birtaina biscuits and loose the credibility in the market.
                                    It is better to put one officer from your company at nepal production unit to check the quality and taste.
                                    please send QC and QA dept staff to check the quality and taste.I have pictures in my mobile, if you send whats app number i will forward it.
                                    regards,
                                    S.S.NAIDU
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Dear Sir/Madam,

                                    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                    Thanks,
                                    Team Britannia
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