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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
150
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Britannia Industries reviews & complaints page 11

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S
shubham dinesh shukla
May 15, 2021
Resolved
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Address: Shri Ram complex near saket college, C/306 Shri ram complex chinchpada road kalyan east

I purchased marie gold biscuit from shop but that marie biscuit is not a cranchy. cranchiness is missing on that and that of that is not like a normal biscuit. This thing is very disappointed.
Aug 6, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
May 19, 2021
Britannia Industries Customer Care's response
Dear Shubham,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
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    sekhar mantri
    May 11, 2021
    Resolved
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    Resolved

    The primary packaging material for one of individual packets is abnormal and did not closed completely in 6 pack packet of britannia 50-50 maska chaska 6 pack packet.
    Aug 6, 2021
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    May 14, 2021
    Britannia Industries Customer Care's response
    Dear Sir/Madam,

    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

    Thanks,
    Team Britannia
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      Arushii Jain
      May 9, 2021
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      This is the second time I am facing this same issue with britannia bread. I see green colored fungus on breads when it is still in it’s consumption time period. My family has been a regular consumer of britannia products because of the quality it provides. However, we are starting to have second thoughts on it now.
      This is very disappointing to face same issue twice in 6 months. Hoping our complaints get heard.
      Britannia Industries customer support has been notified about the posted complaint.
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        A
        AniaArchana
        May 8, 2021
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        Resolved

        Address: Patrkar Colony, Jaipur, Rajasthan

        Britannia Distributor-aadhya Enterprises

        Rajasthan -Jaipur

        This distributor is harassing the retailer. Does not Provide the stock, does not talk nicely, Sales Manager too gets involved in same. This is insane the retailer go and stand there to get the stock but does distributor does not let the stock out.
        Aug 6, 2021
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Verified Support
        May 14, 2021
        Britannia Industries Customer Care's response
        Dear Sir/Madam,

        Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

        Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

        Thanks,
        Team Britannia
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          V
          Vinodoswal
          May 8, 2021
          Resolved
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          Resolved

          Address: Headquarters: Bengaluru

          ब्रिटानिया कंपनी जो गुड्डे के जॉब बिस्किट बना रही है आज जब मैं व बिस्किट अपने घर पर बच्चों के लिए लाया तो उनका स्वाद बहुत ही बुरा और उसमें जो इन्होंने ऑयल मिक्स किया था या जो भी मिक्स किया था बहुत ही गंदा स्वाद दे रहा था और ऐसा लग नहीं रहा था कि वह बिस्किट अभी तरोताजा बना हुआ है ऐसा लग रहा था कि कई सालों पहले उसे बनाया गया हो यह खाने के बाद मुझे पेट दर्द हुआ और मेरी तबीयत अचानक बिगड़ गई ब्रिटानिया कंपनी अपने ग्राहकों को बस बेवकूफ बना रही है प्लीज इसे बंद करो aaj agar isse khane ke baad meri family ko kuch ho jaata to mai kya karta OMG
          Aug 9, 2021
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          May 19, 2021
          Britannia Industries Customer Care's response
          Dear Sir/Madam,

          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

          Thanks,
          Team Britannia
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            S
            siva123454321
            May 7, 2021
            Resolved
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            Resolved

            Address: NO :797 THIRUVALLUR HIGH ROAD, ANDRESONPET,NEMAM

            That biscuit taste has differently available compare then regular taste. because of biscuit not cooked properly
            Aug 6, 2021
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            May 14, 2021
            Britannia Industries Customer Care's response
            Dear Sir/Madam,

            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

            Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

            Thanks,
            Team Britannia
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              J
              Jiteshkumar Hurbada
              Apr 24, 2021
              Resolved
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              Resolved

              Address: Kalpana stores, opp to Krishna paan beedi shop, sane guruji nagar, near disha hospital, asapha village, ghatkopar(w), mumbai 400084.
              Website: [email protected]

              The bread salesman is not providing bread requirements despite of requests either providing breads to all other shop owners nearby.
              Please i just want you to look into it as soon as possible and provide me with a solution as he is giving products ro everyone excluding me giving reasons like products are not available in much quantity so i cant provide uh giving the same products in major quantity to others.
              I am providing uh his number.
              Murgan :[protected]
              Aug 6, 2021
              Complaint marked as Resolved 
              Britannia Industries customer support has been notified about the posted complaint.
              Verified Support
              May 19, 2021
              Britannia Industries Customer Care's response
              Dear Sir/Madam,

              Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

              Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

              Thanks,
              Team Britannia
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                O
                original
                Apr 18, 2021
                Resolved
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                Resolved

                Hello Sir,

                I am Kumar, Jayaramana Traders, and we have been into Food product distribution since 1996 and supplying Britannia biscuit along with few other brands like parle for more than 16 years. We are supplying to more than 40 clients and among them, around 10 clients are whom we are closely and exclusively working with. We are also among the top 10 biscuit distributor in Chennai.

                However, in recent times, the new Tamilnadu ASM Mr Dinesh is trying to take over my clients whom we acquired after many struggles over the years. We are also denied any supply recently and your ASM is supplying my clients, directly through DPR Agency.

                We now feel like we have been betrayed. we have brought business for Britannia more than Rs.15, 000, 00 and this is how we are being treated. Also, I still don't get the point in spoiling my business with my existing clients rather than acquiring new clients. If you wish to discuss this, please let us know, I am ready to have a healthy conversation about this anytime.

                Thanks,
                S. Kumar
                Jayaramana Traders
                Email: [protected]@gmail.com
                Phone: +91 [protected],
                Chennai -600077,
                AYYAPAKKAM
                Apr 28, 2021
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Apr 28, 2021
                Updated by original
                We have not heard back from Britannia regarding this issue . This issue is still not resolved.
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                  O
                  original
                  Apr 18, 2021
                  Resolved
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                  Resolved

                  Address: AYAPAKKAM, TNHB LIG-1, PLOT NO -5600

                  Hello Sir,

                  I have been into Food product distribution since 1996 and supplying Britannia biscuit along with few other brands like parle for more than 16 years. We are supplying to more than 40 clients and among them, around 10 clients are whom we are closely working with. We are also among the top 10 Britannia distributor in Chennai.

                  However, in recent times, the new Tamilnadu GM is trying to take over my clients whom I've acquired over many struggles for years. We are also denied any supply recently and your GM is supplying my clients, directly through DPR Agency.

                  I now feel like I have been betrayed. I have brought business for Britannia more than Rs.x and this is how we are been treated. And I still don't get the point of spoiling business with my existing clients rather than acquiring new clients. If you have anything to say please let us know, I am ready to have a healthy conversation about this anytime.
                  by
                  jayaramana traders
                  chennai -600077
                  AYAPAKKAM
                  Apr 18, 2021
                  Complaint marked as Resolved 
                  Missing few informations in this complaint. So raising new one
                  Britannia Industries customer support has been notified about the posted complaint.
                  Dear Sir/Madam,

                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                  Please write to us at [protected]@britindia.com along with your contact details. We'll have our team connect with you soon.

                  Thanks,
                  Team Britannia
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                    A
                    Amit1111222000
                    Mar 25, 2021
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                    Address: Goa

                    On the biskit no mag. Details no lot no exp.date
                    When eating biskit gating oamating who will responsible for my children life
                    Britannia Industries customer support has been notified about the posted complaint.
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                      A
                      Mar 11, 2021
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                      Address: D-642, WORLD BANK BARRA

                      Dear Sir
                      Gyan Prakash Bhadoria(ASE-Saharanpur Uttarprdaesh), a person working with you, has scammed the money of several distributors and employees from our (Unibic). And it is borrowed from many employees. Please do not trust him with money and be cautious in future. He is not even attaching my phone due to money. I wish him a bright future. But by being a good person.

                      Regards,
                      Amit Kumar Sharma
                      (Businesses Officer)
                      Unibic Cookies
                      Kanpur HQ
                      [protected]
                      Britannia Industries customer support has been notified about the posted complaint.
                      Mar 11, 2021
                      Updated by [email protected]
                      If you need, I will give proof of this too.
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                        R
                        Rangarajan1957
                        from Hyderabad, Telangana
                        Mar 3, 2021
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                        Address: Block C-4, Flat no 5, Krupa Apartments, West Marredpally, Secunderabad 500026

                        Dear Sir,
                        This is to bring to your kind notice that I am the consumer of britania biscuits for the past 15 years.I am aged 64 years and daily consuming britania nitro choice biscuits. For the past 8 months 1 kg pack is sub standard and half baked and taste differs not all pack, most pack.I am enclosing the photo of the same for your kind reference.at this old age I am taking this biscuits for my breakfast. The hard earned money become waste on account of this.kindly compensate for the same.
                        Thanking You
                        S.Rangarajan
                        Consumer
                        Britannia Industries customer support has been notified about the posted complaint.
                        Mar 05, 2021
                        Updated by Rangarajan1957
                        Not received any response for Britania customer cre
                        Mar 11, 2021
                        Updated by Rangarajan1957
                        Not received any call or reply from britania customer care
                        Verified Support
                        Jul 07, 2021
                        Britannia Industries Customer Care's response
                        Hi Rangarajan,

                        Please share your contact number and location details with us at [protected]@britindia.com for us to get back to you.

                        Best Regards,
                        Customer Care Team
                        Jul 07, 2021
                        Updated by Rangarajan1957
                        My contact no [protected] and address
                        Flat no 5, Block C-4 Krupa Apartments,
                        West Marredpally, Boosa ReddyGuda,
                        Secunderabad pin code 500026
                        No person till date at tented to my complaint, worst of britania industries customer care
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                          S
                          Sidra Moin
                          Feb 24, 2021
                          Resolved
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                          Resolved

                          I have brought this cake and I found a plastic with sharp edges in it . I realised instantly before I ingest it. Britannia you need to atleast check the product because this sharp edge thing can lead to death or heavy injury.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Feb 24, 2021
                          Updated by Sidra Moin
                          A sharp edge solid plastic found in my choco cake . This can lead to hazards and even can death.

                          Dear Sidra,
                          Thank you for highlighting this to us. To look into this further, we request you to share your location and contact details with us at [protected]@britindia.com.

                          Best Regards,
                          Customer Care Team
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                            B
                            bluebells_86
                            from Chennai, Tamil Nadu
                            Feb 19, 2021
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                            Address: Chennai

                            Lot number A102038 11B
                            Already complained on this. No action taken by the company. Issue yet to be resolved
                            Britannia Industries customer support has been notified about the posted complaint.
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                              Dr.Teddy
                              from Dharmsala, Himachal Pradesh
                              Feb 10, 2021
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                              Address: Adhiwakta nagar Gopalganj

                              I got 4 cashback scretch cards from Britannia Paytm cashback offer for upi transfer. It's already more than 72 hours and cashback is still pending.
                              Why??
                              Britannia Industries customer support has been notified about the posted complaint.
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                                S
                                Sudhakar Sweet
                                from Madurai, Tamil Nadu
                                Feb 4, 2021
                                Resolved
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                                Resolved

                                Address: [email protected]

                                Dear All
                                I found human hair in 50 50 Britannia biscuits (maska chaska).
                                My questions
                                1) how it is happened?
                                2) There is no hygienic system?
                                3) how you control to avoid the cross contamination in future?
                                herewith I attached photos and video for your references.
                                * Video not uploaded due to high MB
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Feb 04, 2021
                                Updated by Sudhakar Sweet
                                Packing details

                                Hi Sudhakar,

                                We request you to share your contact number and location with us at [protected]@britindia.com and our team will get back to you about this.

                                Best Regards,
                                Customer Care Team
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                                  VARUN PUNJABI
                                  from Mumbai, Maharashtra
                                  Jan 28, 2021
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                                  Address: Mumbai

                                  Dear Team,
                                  We are taking a Britannia product from Dharamsai infra and market india pvt limit - plot no 9 Ground Floor Sai Baba Mandir Kalyan ambernath Road ULHASNAGAR ... [protected] contact person bad language is using with me and with my father...

                                  Last week I given old stock to salesmen and he said I will replace that products but Distributer said salesmen is not in job he already resigned that job so it's not our issues he already changed 3/4 salesmen in a month so it's a Distributer issues not our, and Distributer is not talking properly using worst languages with us, my father have issue Blood Pressure but Distributer tune is third class I will make a police case if he is talking bad language with my parents 👍 ..
                                  So talk with Distributer and solve that issues...

                                  Name
                                  Hari Om Ice Cream
                                  shop no 18 Nikleshwar complex Behind Venus Talkies Ulhasnagar 421004 ..
                                  Thane Maharashtra..

                                  Contact
                                  [protected]
                                  [protected]
                                  Britannia Industries customer support has been notified about the posted complaint.
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                                    Abhijeet 786
                                    Jan 26, 2021
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                                    Hii om 26 Jan I bought four packets of Britannia cake from my near by shop and when I opened one of the packet the cake is to tight and it's not even expired it's its manufacturing date is 0 2 / 11 / 20 and it's best before 4 months from packaging I want a quick response from you and go through this mattet
                                    Britannia Industries customer support has been notified about the posted complaint.
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                                      yasinbecse
                                      from Delhi, Delhi
                                      Jan 10, 2021
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                                      Address: KUMBAKONAM

                                      Hello Team,
                                      I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.we regularly using and giving to for my 1 year old baby. When he was having biscuit, all of sudden he started coughing and vomited completely. Full pack damage and live worm on inside.
                                      Please let me know what quality control you have in place to avoid such occurrence in future and also let me know what action you are going to take for this incident.

                                      Product : [protected]
                                      PKD : 16/10/2020
                                      LOT NO : B1020H0
                                      MACHINE CODE 103C
                                      BARCODE :[protected]
                                      Britannia Industries customer support has been notified about the posted complaint.
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                                        Ankit Pattanaik
                                        Dec 21, 2020
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                                        It was a regular cake of of butter flavour.it was manufactured recently in between 1 or 2 months from today.but when I on packed the cake package then I found it was full of fungus.
                                        Britannia Industries customer support has been notified about the posted complaint.
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