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Britannia Industries Complaints & Reviews

www.britannia.co.in

3.5

Updated: Dec 1, 2025

Complaints 485

Resolved

335

Unresolved

150

Good! Britannia Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Britannia Industries step up their efforts to fully resolve all complaints 👍

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Britannia Industries reviews & complaints page 12

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Address: delhi 110034

I had bought packet of britannia nutri choice hi fibre digestive Rs 20/-
the entire packet was covered with fungus . There are old aged people at my place and this could have caused them serious health issue on consuming.

Honestly, We, as a valuable customer of yours have lost our trust to purchase your products any further. The specimen is with us as a proof of your spurious quality control.Also I called your customer care number but failed to receive any satisfactory response.

Lot NO : a102095
manufacturing date : 06/10/2020

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Lot no: 129209F
Packed on: 12/09/2020
Best before 3 months from packaging
Machine code: M2 22:05

We bought Britannia Gobbles (fruity fun cake slices) on 21 November 2020, which is well before the expiry of the product. Further, the packet was well covered and there was not sign of tampering with the product packaging.

After consuming three slices of the cake, we found a live insect inside the cake. Consuming this has resulted in serious stomach infection to my family member.

It is very disgusting to get damaged product from trusted company. This is really not acceptable and we would like to claim the compensation/ damages from Britannia for this unhealthy product.

Please note that if this issue is not satisfactorily addressed, we would take necessary action against the company.

Britannia Industries customer support has been notified about the posted complaint.

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Address: Charlotte,North Carolina

Hi, this is for your kind attention from US resident.First time bought Britannia Marie gold biscuits last week from Patel brothers and gave them to kids today for eating..my kid looked strange while eating then i tried one biscuit from it and found it contains crushed stone particles while eating the biscuits..this is ridiculous buy the biscuits for huge amount and finding it so unhealthy..so disappointed by using this biscuits

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Though the Biscuit which i had purchased was not expired and was packed properly but there was a tiny insect inside the packet. Even spider webs was there.

Britannia Industries customer support has been notified about the posted complaint.

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K

Karishma Pradhan

Nov 4, 2020

There was a worm ðŸ› inside the packet.

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Address: MANGLORE

We are the seller in manglore we are the the britannia product at so many year we compilte the target but we cant get any reward for this till july to october so manglore we are kindle requesting britannia company must to visit and solt the problem

Aug 6, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2020

Britannia Industries Customer Care's response Dear Sadanada,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I purchased a britania bourbon biscuit pack but biscuit was already half eaten .
Is this quality products you are providing to customer .
Bad experience with Britannia now will never purchase any product you guys are all not concerned about customer health

Aug 7, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

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Britannia Industries Customer Care

from Delhi, Delhi

Jul 7, 2021

Verified Support

Hi Surendra,

Please share your contact and location details at [protected]@britindia.com for us to look into this further.

Best Regards,
Customer Care Team

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When I opened up britannia’s brown bread packet, I was shocked to see fungus on each slice of the bread. What came to more dissatisfaction was that bread is not even expired. It’s best before use date mentioned on the packet is: 10 October 2020.
This is a huge disappointment coming from such a prestigious company.

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Today I found thread in vita mari gold biscuits. Please make your product with best quality so customer will buy in future.

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Address: Britannia Industries Limited Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048

Website: britannia.co.in/products/bourbon/bourbon-orginal

Hi,
I am very sorry to write this complaint .I've been a regular Consumer for bourbon biscuits. Since one month, I found that the special bourbon creams were found very low. Yesterday I bought another set and found that all the biscuits were empty. I was very upset seeing this.
Hope you resolve it,
MK Bavan

Britannia Industries customer support has been notified about the posted complaint.

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Address: S.S.NAIDU, SOUDDHANA GUVPALIKA,4, RUENDHI DIST. PRADESH-5 NEPAL

I have purchased four packs of GOOD DAY biscuit manufacture by Nepal vide batch no B072002 /204C DT 21.07.20 PRICE 75/- PER PACKET.
The taste is different and 70% biscuits are over toasted like coco biscuits.
If this continue the quality in future no one will buy Birtaina biscuits and loose the credibility in the market.
It is better to put one officer from your company at nepal production unit to check the quality and taste.
please send QC and QA dept staff to check the quality and taste.I have pictures in my mobile, if you send whats app number i will forward it.
regards,
S.S.NAIDU

Aug 6, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Address: F-275 gujaini kanpur

Britannia adds on olx to apply job for the post supervisor, storekeeper. I conatct to the britannia hr department no [protected] pushpa pandey then discuss the job and i applied to the post and taking my interview i am selected and call me the other number [protected] neha sharma and ask the u have selected in the interview therefor the joining letter are send to home address with two dresses and 1 mobile phone and batch then she asked the 2500 rs amount be paid to the company which is refundable deposit as the form of security fees . I paid this amount and asked the letter will be send in 24 hours and get 1 hour in email id but after 1 hour she asked me to pay 1000 rs extra to get a new dress issued i am not paid this amount to my no has no responce to call me please help me to britannia company department to provide the job thanks regarding

Aug 6, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

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OLX India Customer Care

from Gurgaon, Haryana

Aug 29, 2020

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

we understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX

- Transaction receipt if any, in context to advance payment.

- Ad id through which you have contacted the user.

- Chat/message history with the user.

- Contact number/email address of the user.

- Please update if the user shared the number through voice or text message.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

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Address: Branch- Building No. B-1 Flat No. 6, 1st Floor, Museum Society, Ladkatwadi Road, Sangamvadi, Pune, Maharashtra 411001

Olx se [protected] is no pe Applya Kiya tha uske bad Job regarding call
aya Company ki training hai first drace ke liye 2000/- Pay karne padege
useke bad Mr. Kabir Bharadwaj Ka call aya Finance and hod department
se aur 5000/- bharne ko bolo gya but maine nahi bhare pichala amount
refund manga to nahi milega aisa bola gaya telephonic Interview is no pe
liya gaya - [protected] and uske bad - [protected] account opening ke
regarding 5000/- bharne padega but maine nahi bhare appointment letter
Bhi Diya tha please refund my money and punishment his person

Pl refund my money my a/c no
state bank of india
a/c- [protected]
ifsc- SBIN0020786
MICR[protected]
BRANCH- 020786

Aug 6, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

View replies

OLX India Customer Care

from Gurgaon, Haryana

Aug 22, 2020

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number[protected]:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

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Hello team,
I need my money back or Biscuit kit back.

I purchased 30Rs. Marie gold Biscuit packet, Mfg date on packet is 9 jun 2020 but inside the biscuit, fungus and jala... which was totally disgusting.
Call me on [protected] and your both toll free number [protected], [protected] number is not working

I strongly raise a question why this happened?

+1 videos

Aug 7, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I had purchased a pack of 10rs bread on[protected], and the date of expiry is mentioned of[protected] instead of[protected]

Aug 5, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I have received offer letter with
ticket no- (C65PYUK[protected]
Ballot no- (UK: 17482hug77899/73
And asked me to pay 8500rs. Is this offer letter from britannia?

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So yesterday i bought some 4 packets of britannia nutri choice biscuits worth 10rs each and found a worm in the biscuit not only once but twice in two days. It is the only biscuit i eat and everyone in my family trust britannia products but now when we found worm while eating, i'm scared now to continue eating this biscuits. Also i'm not feeling well after eating it. Britannia please look after this matter.

Aug 5, 2021

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Address: India

We in our family always use britannia,
I want to complain about the taste of the winkin milkshake - strawberry flavor,

It has started since 2 months ago, i usually buy 7 to 8 milkshakes for the family but when we drink it there is a strong rough taste which is sour and foaming bubbles, mostly whenever we buy... At first we thougt it was the shopkeeper's fault but when we started to buy that same product from different shops that awful taste was still there so we switched to amul.

I think there is a problem with the amount of ingredients.

Thank you,
Hope you take the necessary actions.

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The britania toastea lot no. B052046 pkd. 30/05/20 is giving bad smell.

Britannia Industries customer support has been notified about the posted complaint.

Jul 08, 2020

Updated by Joginderpal Bansal Britania toastea pld. 30/05/20 giving bad smell. I as m using this for last many years.

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Today morning 2jul 2020. With tea i take a marigold biscuits i shocking to see a hair in it. I just mail the company and send photos too them but no reply to my mail still now. They should be responsible for that. If children are old people eat this means without seeing this it definitely cause food poisoning. Company should take action on it. Conform the consumer safety first.

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

Jul 22, 2020

Updated by Kugan mahalingam I got one phone call from company side they say we will contact you soon. After that no response from the company side.

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Address: Britannia

Today I bought my rusk from near store .when I open tha pack of rusk I just noticed that a live insect running in the rusk... Even I have a proof of the insect and that packet of rusk... If any thing happens who will be responsible...
packed date is 02/05/2020 and lot.no A0520C0 and machine code is 204A

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