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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
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Britannia Industries reviews & complaints page 13

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T
Thiru Selva Raman
Jun 30, 2020
Resolved
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I have purchased Britannia teatoast last week with the manufacturing date of 6th June 2020 and have opened it today for consuming and found fungus attack and there is no crispiness at all.

It's really shocked to have such a quality defect eatable from Britannia.

In the present pandemic situation having such a unhealthy item and its impacts are unimaginable.

How come such an negligence happened from Britannia that too on a good product.

Luckily I have opened it normally my son used to open and consume it, kids does not have awareness on these fungus attacks, and this is not acceptable at all.
Aug 6, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2020
Britannia Industries Customer Care's response
Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
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    Praveenkumar Panneerselvam
    Jun 26, 2020
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    Resolved

    Address: No.42, Venkatachalapathi Nagar, 2nd street.

    Hi, myself and family is long time consumer for britannia products. Nowadays the quality of the biscuit too worst. For an example take milk biscuit and marie gold. Those are contained wheat powder but the biscuits are so hard and whitish. Especially no taste. Crores of customer buying your product for babies and elder people. It’s trust issue. I already raised this concern is appropriate forums. But the resolution is not satisfied.
    Aug 7, 2021
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Jul 02, 2020
    Britannia Industries Customer Care's response
    Dear Sir/Madam,

    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

    Thanks,
    Team Britannia
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      A
      Arokkia raj
      Jun 22, 2020
      Resolved
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      Resolved

      என் பெயர் ஆரோக்கியராஜ் நான் கடந்த மாதம் 27 /5 /2020 அன்று மணலியில் உள்ள ஒரு மல்லிகை ஸ்டோரில் பிரிடன்னிய மரி கோல்டு பிஸ்கட் பத்து ரூபாய் 2 வாங்கினேன் பிறகு எனது வீட்டிற்கு வந்து ஒரு பாக்கெட்டை பிரித்து இரண்டு பிஸ்கட்டுகளை எடுத்து தேனீரில் தொட்டு சாப்பிடும்போது எனது தொண்டையில் ஏதோ சிக்கியது என்னவென்று பார்த்தால் முடி இருந்தது உடனே நான் அதை எடுத்து விட்டேன் பிறகு நான் அந்த நிறுவனத்தை இடம் புகார் அளித்தேன் பிறகு அந்த நிறுவனத்தின் அதிகாரி எங்களைத் தொடர்பு கொண்டு பேசினார் நாங்கள் நடந்தவற்றை சொன்னோம் அதன் பின்பு அவர் எங்கள் வீட்டிற்கு வந்தார் அந்த முடி உள்ள பிஸ்கட்டை பார்த்தார் அந்த முடியுள்ள பிஸ்கட்டை தருமாறு கேட்டுக் கொண்டார் நாங்கள் தரவில்லை பிறகு நாங்கள் எங்கள் நிறுவனத்திடம் பேசி நல்ல முடிவை எடுக்கிறோம் என்று சொன்னார் ஆனால் இதுவரை எங்களுக்கு எந்த முடிவும் வரவில்லை. கொரோனா பரவும் இந்த சமயத்தில் இதுபோன்ற பிஸ்கட்டுகள் முடி இருப்பது எங்களுக்கு பயத்தை ஏற்படுத்தி உள்ளது அந்த பிஸ்கட்டை சாப்பிட்ட அந்த நாள் முதல் எனது தொண்டையில் இன்ஸ்பெக்சன் உள்ளது சரியாக சாப்பிட முடியவில்லை அதனால் எனக்கு ஒவ்வாமை ஏற்பட்டு உள்ளது. இதனுடன் அந்த பாதிக்கப்பட்ட பிஸ்கட்டின் படங்களை படங்களை இணைத்துள்ளேன்
      Aug 5, 2021
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Verified Support
      Jun 24, 2020
      Britannia Industries Customer Care's response
      Dear Sir/Madam,

      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

      Thanks,
      Team Britannia
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        K
        Khandakar Mahmudul Hassan
        from Hāora, West Bengal
        Jun 22, 2020
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        Address: Delhi

        This is khandakar mahmudul hassan here from assam guwahati,
        Came to contact with miss aliyah khan whose contact no [[protected]] which you mention in britannia manufacturing company add and she arranged me an interview with the hr of your company
        Name: ashwini sharma or shreya sharma (Coca cola hr) contact no: ([protected]) and company provide me an offer letter there they mentioned the joining date as july 15 2020 and location according to your convenient places. I have paid an amount of rs 8000.
        Sir please, take a necessary steps and punish such frauds
        Please trace these given numbers and arrest them
        Britannia Industries customer support has been notified about the posted complaint.
        Respected sir,
        Need your assistance I got a mail regarding production supervisor... Please do the needful
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          U
          Umesh Ramdhave
          Jun 12, 2020
          Resolved
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          I purchased family pack of goodday from dmart nanded city pune and in eve when i opened the pack to have biscuits to my kids, they found insect rolling on the biscuit. I took photographs and send it to customer care and it has been almost 3 weeks now and there is no action on it from there end. It is really pity and ridiculous that you pay money also and get such quality which is dangerous to kids and even to adults. I want to have stringent quality checks applied and britinnai to work for it and compensate for same.
          Aug 7, 2021
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          Jun 13, 2020
          Britannia Industries Customer Care's response
          Dear Umesh,

          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

          Thanks,
          Team Britannia
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            P
            Pdms
            Jun 11, 2020
            Resolved
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            Resolved

            Address: 5/1 A hungerford street, kolkata-700017,WB(A WADIA Enterprise),ph-18004254449/180030004500, prestige Shantiniketan, tower c, Whitefield, banglore-560048, Karnataka

            I bought a Britannia cake from a nearby stop in New Jakkanpur, Patna. While eating the cake, it was second piece of cake, I was about to eat but got my attention on a shiny object and found out it was a glass piece .How can they be so careless, wonder if someone eat the glass without knowing.For adult they can somehow know but think of kids...I request you to look in matter and come with a solution.
            Aug 6, 2021
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            Jun 12, 2020
            Britannia Industries Customer Care's response
            Dear Sir/Madam,

            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

            Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

            Thanks,
            Team Britannia
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              S
              Syedri
              May 29, 2020
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              Found burnt nutri choice biscuits. Please see the attached photos. I am from chennai.
              Britannia Industries customer support has been notified about the posted complaint.
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                S
                Sudheer Kunar
                May 22, 2020
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                Address: contact name : Shreya sharma contact no : 9873245030,[email protected]

                I have got a job offer for production supervisor but i shall be paid 2500 rup. For interview as a security amount who will be refundable with my first salary. So i want to know this kind of mail is true or wrong & what should i do.
                Britannia Industries customer support has been notified about the posted complaint.
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                  A
                  azhar786393
                  Apr 13, 2020
                  Resolved
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                  Resolved

                  Address: a/203 sugra park,pathanwadi,rani sati marg,malad(east)mumbai -400097

                  I purchased two packet of good day biscuit this morning .while eating that biscuit i noticed that there is a hair in the biscuit which is very harmful to our body ..it is very dangerous, pata nahi kis aadmi ka baal tha woh aur iss corona epidemic ke time par kisi patient ka baal hoga toh humko bhi corona hojayega is chiz se main mar sakta hoon please maine police complaint karne wala tha iss baare isse pehle main aapko bata raha hoon
                  May 17, 2020
                  Complaint marked as Resolved 
                  Britannia Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 16, 2020
                  Britannia Industries Customer Care's response
                  Dear Azhar,

                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.
                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                  Thanks,
                  Team Britannia
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                    S
                    Sambhunath adhikary
                    Apr 7, 2020
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                    Address: Kolkata

                    Sambhunath adhikary
                    Vill+post=penro
                    P.s-udoynarayanpur
                    District-howrah
                    Pinkode-711410
                    Phone no.[protected]
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                      B
                      BhavnaMatai
                      Apr 5, 2020
                      Resolved
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                      Resolved

                      We recently purchased a pack of britannia marie gold biscuits and majority of the biscuits were burnt. I am not sure how is the company ensuring quality to its customers.in such a crucial time we managed to stand in line for hours to get biscuits etc and this is what we get. His the # is that even fair? Does the company have an adequate and efficient quality check department? The company needs to compensate for this or we will take this ahead and lodge a complaint.
                      May 7, 2020
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 06, 2020
                      Britannia Industries Customer Care's response
                      Hi Bhavana,

                      Apologies for the inconvenience. Kindly share your concerned in detail along with your contact number with us at [protected]@britindia.com so that we can pass this on to our concerned team.

                      Thanks,
                      Team Britannia
                      Hi Team,

                      I purchased the marie gold biscuits at Simi Valley, California and pack includes burnt biscuits.

                      BATCH NO./N*DE LOT: AZ229E/12IB02S
                      PKD: 12/2022
                      BEST BEFORE: 02/2024
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                        P
                        prashantksinha27086
                        from Vidisha, Madhya Pradesh
                        Mar 30, 2020
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                        Address: Pune, Maharashtra, 411057

                        Brittania is cheating customers but deceptive wrapper packing of its digetive bistcuit. Attached are two images.
                        100g biscuit mrp 20 rs.
                        150g+50g buiscuit pack mrp 40 rs. (With a print on the pack 33% free)
                        Customer getting deceived with the trick and company is selling bigger pack with no discount.
                        This decption should b penalised and against good trade practice.

                        Regards,
                        Prashant
                        Former fan of britannia
                        Britannia Industries customer support has been notified about the posted complaint.
                        Mar 30, 2020
                        Updated by prashantksinha27086
                        Let me know if wrapper images are needed. But this cheating with customer must be stopped.
                        Verified Support
                        Mar 31, 2020
                        Britannia Industries Customer Care's response
                        Dear Prashant,

                        Thank you for writing in.
                        We request you to write to us at [protected]@britindia.com with your pack details and contact details along with location and our team will get in touch with you in this regard.

                        Regards,
                        Team Britannia.
                        Mar 31, 2020
                        Updated by prashantksinha27086
                        I have written back to email id given with details and images of wrappers. Hope to listen from the team about their view about the issue and remedial action.
                        Mar 31, 2020
                        Updated by prashantksinha27086
                        The email id given is incorrect and the email sent has bounced. [protected]@britindia.com nor [Potected]@britindia.com is a correct email id.
                        Request customer care to respond back here.
                        Apr 03, 2020
                        Updated by prashantksinha27086
                        Britannia is not serious about this feedback it seems. I will like to follow up on this complaint and log a case against the company
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                          Y
                          yt_479
                          Mar 27, 2020
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110059

                          Good morning sir/mam
                          I live in new delhi., i want to complaint for the distributor or supplier of the britania or harvest breads o[censored]ttam nagar new delhi.. I am a retailer shop owner., i want to complaint for the distributor or supplier of the west delhi.
                          I live in new delhi uttam nagar. I want to complaint of distributor of the uttam nagar. The supplier behaviour is not so good he behaves like rudely nd sometimes he usses abusing languages.. Mistake in accounting while supply the bread.. He also supply the expiry date breads.. His behaviour toward a lady is also not good.. He is also not regular for the supply.. His godown is in matiala, uttam nagar near shiv mandir.. I request to britania manager of delhi office to take strict action on the distributor or supplier of this area..
                          Apr 29, 2020
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Mar 27, 2020
                          Updated by yt_479
                          Good Morning sir/Mam
                          I live in New delhi., i want to complaint for the distributor or supplier of the britania or harvest breads o[censored]ttam nagar new delhi.. I am a retailer shop owner., I want to complaint for the distributor or supplier of the west delhi.
                          I live in new delhi Uttam nagar. I want to complaint of distributor of the uttam nagar. The supplier behaviour is not so good he behaves like rudely nd sometimes he usses abusing languages.. Mistake in accounting while supply the bread.. He also supply the expiry date breads.. His behaviour toward a lady is also not good.. He is also not regular for the supply.. His godown is in matiala, Uttam nagar near shiv mandir.. I request to britania manager of delhi office to take strict action on the distributor or supplier of this area..
                          It shows me complaint is resolved without taking any action.
                          Verified Support
                          Mar 27, 2020
                          Britannia Industries Customer Care's response
                          Hi Sir/Madam,

                          Thank you for writing to us.

                          We request you to write to us at [protected]@britindia.com along with your contact number and our team will get in touch with you.

                          Regards,
                          Team Britannia.
                          Hlo, , sir/mam
                          I am a retailer shop owner ..
                          I sell all of your varieties of biscuits
                          Due to lockdown ..2 or 3 cartoons of rusk, toast have been expired. I asked to the supplier for returning, he refuges to return it..and sometimes he did not provide me biscuits to sale ... please do something regard this
                          Hi Sir/Madam,
                          This is Mr. Satyanarayan Pradhan prop. of Village Mart, Kalamba, Polasara, Dist- ganjam, Odisha-761105. My complain is the monopolic and irregular distribution of the Brand Britannia by the local distributor of Polasara, Gan jam area. Due to which. Customers dissatisfied with your products. The varieties are not maintained & from 4months to till date, they are not billing me. Thrice I ve informed to your area executive, but no rectification from their side. Requesting you to do the needful, otherwise I ll knock the door of court.
                          Thanks a lot...

                          Regards,
                          Satyanarayan p.
                          Village Mart, Kalamba
                          [protected]
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                            Ramya Chinnam
                            Mar 9, 2020
                            Resolved
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                            Resolved

                            Address: 521286

                            Found many bugs in biscuit packet when i opened it on 9th march, 2020.
                            Even though its expiry date is on 23rd may, 2020

                            It is very disgusting to get damaged products by trusted companies.
                            This is the third time i am getting unhealthy products from britannia.

                            Incidents like these discourage us to buy from your company.

                            Please be extra cautious.
                            Apr 13, 2020
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 11, 2020
                            Britannia Industries Customer Care's response
                            Dear Ramya,

                            We apologize for the inconvenience caused. Kindly share your contact details with us at [protected]@britindia.com and our team will get in touch with you.

                            Thanks,
                            Team Britannia
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                              H
                              Hardesh Singh
                              Feb 23, 2020
                              Resolved
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                              Resolved

                              Address: Delhi gawari road Ghonda near Shadara 110053, 110053

                              It's my seriously complaint and it's my humble request by senior manager of britainia sir i still complaint last 1 year but no body response me or give a peaceful answer i have shop in delhi gamri road ghonda near shadara.. And also it's my distributor complaint (Name - shah gupta somethings and sells man name is - brijesh) they are talk very cheap fully when i ask for replacement solutions or provide for a right computer typing bill.

                              Also i was get 2 year before by britainia vouchers. But after changing the distributor i have no one benefits by new distributor is in delhi shadara 110053.
                              .
                              My name hardesh
                              Contact me..[protected]
                              Apr 2, 2020
                              Complaint marked as Resolved 
                              Britannia Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 02, 2020
                              Britannia Industries Customer Care's response
                              Dear Hardesh Singh,

                              We are sorry for your experience. We have made a note of your complaint and our team will get in touch with you.

                              Thanks,
                              Team Britannia
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                                Pratap Indu
                                Feb 20, 2020
                                Resolved
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                                Resolved

                                Address: 560015

                                Hi, i found worm in the pack of britannia marie gold biscuits, it was moving on the 6th biscuit and was live moving on, this is how the company products are making people sick and more over a branded company like britannia doesn't check it's quality, package, safety it's pathetic also dropped the mail to health department for consumers, need an immediate compensation and response on the same.
                                Apr 3, 2020
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 02, 2020
                                Britannia Industries Customer Care's response
                                Dear Pratap,

                                We regret the inconvenienced caused. Please write to us at [protected]@britindia.com and our team will assist you.

                                Thanks,
                                Team Britannia
                                Found worms in the Britannia Marie gold biscuits they were alive and all biscuits had holes
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                                  M
                                  Mahima Samson Comfort
                                  from Hyderabad, Telangana
                                  Feb 14, 2020
                                  Resolved
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                                  Resolved

                                  Address: House no.8, Sai nagar,balapur, Hyderabad, Telangana, 500005

                                  I just opened a pack of britannia toastea and after feeding one to my child i found all the toast with hanging larvae on it..
                                  I found it in all of them
                                  Just horrible.. I don't know what my baby is going to suffer after eating this piece of crap..
                                  Literally a big regret in trusting this big company with so much carelessness.
                                  It's packing date is 23/12/2019 and expiry is after 5 months.
                                  It's not even 2 months now.
                                  Please look into it..
                                  And ask people who are questionable for playing with health of people..
                                  Apr 8, 2020
                                  Complaint marked as Resolved 
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 07, 2020
                                  Britannia Industries Customer Care's response
                                  Dear Pratap,

                                  We regret the inconvenienced caused. Please write to us at [protected]@britindia.com and our team will assist you.

                                  Thanks,
                                  Team Britannia
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                                    Nelamangala Srinivasa Srikanth
                                    Feb 4, 2020
                                    Resolved
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                                    Resolved

                                    Address: Sumukha Residency, Bangalore, Karnataka, 560061

                                    Hi,

                                    We purchased a marie light biscuit and when we had one biscuit we realized that it had hair in the biscuit.
                                    We thought that you go through a hygiene process but does not look like it.
                                    We are very upset on the quality provided by your brand.
                                    Looking forward to seeing someone taking responsibility for it.

                                    Thanks
                                    Srikanth
                                    Mobile [protected]
                                    Apr 22, 2020
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 07, 2020
                                    Britannia Industries Customer Care's response
                                    Dear Sumukha Residency,

                                    We are sorry for your experience. We have made a note of your complaint and our team will get in touch with you.

                                    Thanks,
                                    Team Britannia
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                                      dskp
                                      from Chennai, Tamil Nadu
                                      Jan 26, 2020
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                                      Address: NO2 BHARATHI NAGAR, AYANAVARAM, 600023

                                      Kind attention: britannia group of companies.
                                      On 25th january, morning around 7 am my daughter suddenly raised her louder voice and starts crying, immediate we all rushed up and asked the reason? She shows some small small round worm moving on biscuits. First one biscuit she eated and above second biscuit she found small small round worm and starts get continuous vomit. Immediate attended by our family doctor and intake some medicines.
                                      Britannia company have to reply and immediate response.
                                      Tomorrow for lab test i planned supposed if there is no response from your end.

                                      My contact no: [protected]
                                      Britannia Industries customer support has been notified about the posted complaint.
                                      Jan 26, 2020
                                      Updated by dskp
                                      On 25th January same day I mailed to Britannia Company but there there is no reply from there side. Biscuits food products maximum people are use to have day to day life, poor quality eating such like biscuits will get health issues and there is chance to get skin disease .

                                      Kind Attention: Britannia Group of companies.
                                      Today morning around 7 am my daughter suddenly raised her louder voice and starts crying, immediate we all rushed up and asked the reason? She shows some small small round worm moving on biscuits. First one biscuit she eated and above second biscuit she found small small round worm and starts get continuous vomit. immediate attended by our family doctor and intake some medicines.
                                      Britannia company have to reply and immediate response.
                                      Tomorrow for lab test I planned supposed if there is no response from your end.

                                      Verified Support
                                      Jan 28, 2020
                                      Britannia Industries Customer Care's response
                                      Hi Sir,

                                      This shouldn't have happened! We are sorry for your experience and have noted your complaint. Rest assured, our team will get in touch with you soon.

                                      Thanks,
                                      Team Britannia
                                      Feb 08, 2020
                                      Updated by dskp
                                      Still there is no response from Britannia group of companies and such like food company negligence not acceptable. Customer like me and several kids daily use to take these biscuits, very serious issues .
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                                        visshanjadhav
                                        from Pune, Maharashtra
                                        Dec 6, 2019
                                        Resolved
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                                        Resolved

                                        Address: Shop no.20,Laxmitara Market,Dange Chowk,Thergaon,P addressline2, 411030

                                        We bought one of biscuit product "nice time" biscuit of your company at 20/11/2019 and the expiry date of all five packets was not finish. My three years old son open one packet to eat the biscuit & we found all the biscuit in bad condition.

                                        We found mesh & maggot in two biscuits packets. We are keeping those packets safe with us as a proof & with this mail we are sending the video of the bad biscuits to you to take appropriate action. This thing is very bad because we had bought a product of a reputed company and we found mesh & maggot in a packets

                                        Details of biscuit packets :

                                        1) pkd.: 27/07/2019
                                        Lot no.: b071911
                                        Machine code : 226

                                        2) pkd.: 29/07/2019
                                        Lot no.: b071911
                                        Machine code : 226
                                        Jan 11, 2020
                                        Complaint marked as Resolved 
                                        Britannia Industries customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 06, 2019
                                        Britannia Industries Customer Care's response
                                        Dear Visshan,

                                        We apologize for the inconvenience caused. Kindly share your contact details with us at [protected]@britindia.com and our team will get in touch with you.

                                        Thanks,
                                        Team Britannia
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