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Britannia Industries
Britannia Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
269
COMPLAINTS
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Britannia Industries Customer Care

Britannia Industries Ltd.

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Address
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore
Bangalore District
Karnataka
India - 560048

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
50
down
20

Phone:
Phone:
+91 33 2287 2057  [Reg. Office]
up
15
down
9
+91 80 3940 0080  [Executive Office]
up
13
down
9
+91 33 2287 2439  [Reg. Office]
up
6
down
4

Fax:
Fax:
+91 80 2526 3265  [Executive Office]
+91 80 2526 6063  [Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
Tel:
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
Fax:
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Kolkata
15, Taratola Road, Kolkata - 700 088, West Bengal
Tel:
+91 33 3043 7041
+91 33 3043 7069

Chennai
India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Mumbai
Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
Tel:
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

Delhi
33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Odisha
Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Uttaranchal
Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
Tel:
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
65%
Complaints
269
Pending
0
Resolved
167
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 08:00 pm
Tue 09:00 am - 08:00 pm
Wed 09:00 am - 08:00 pm
Thu 09:00 am - 08:00 pm
Fri 09:00 am - 08:00 pm
Sat 09:00 am - 08:00 pm
Sun Closed

Britannia Industries Complaints & Reviews

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[Resolved]

 Yashsvijay
I took a small stone out of my mouth after eating a cake piece from a Britannia Cakes 'Yummy Fruit' Packet. (See photo attached). I am certain that this is a piece of stone and therefore Im filing this complaint. Here are the details on the pack - Pkd - 24/11/12, LOT No. B1112A9 (Photo attached). I have both the stone and the packet with me.
Complaint marked as Resolved Aug 13, 2020

milk bikis tasye like expired bisxuits very very poor not able to eat

I have purchased birt annia biscuits milk bikis taste is not able to eat like very much old stock pack, 03/03/15. A031538 lot no, 12A
Dear sgsenthil,
We truly regret your experience with our product. Kindly share your mobile number and we'll get in touch with you soon.
Team Britannia.
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    [Resolved]

     Dr. RAJEEV
    SIR

    SHOP KEEPERS HERE CHARGES EXCESS THAN PRINT ON BREAD eg WHOLE WHEAT 400gm THEY ASK Rs. 17/- OR MORE

    THOUGH IT IS HAVING PRINT Rs 16/- TO SELL WHEN WE ASK FOR CASHMEMO THEY NEVER PROVIDE.

    SOME TIME BACK THERE WAS ALSO AN OFFER FROM COMPANY WHICH WAS PRINTED ON BREAD Rs 1/- OFF

    EVEN THAT WAS NOT GIVEN BY THE SHOP KEEPERS

    ONCE I ASKED TO THE PERSON OF SUPPLY FROM WHOLESALER

    THAT WHAT THIS BREAD IS COSTING THEM HE TOLD ME AROUND Rs. 13/-

    I MADE THE HUMBLE REQUEST TO SHOPKEEPER FOR CHARGE GENUINE BUT HE SAID IT IS IN HIS PRACTICE HOW CAN HE BREAK IT.

    THE SHOPKEEPERS HERE ARE ON TILAK ROAD RISHIKESH

    NAMES ARE 1) AJAY CONFECTIONARY
    2) SATAYAM SWEET&CONFECTIONARY
    3) SHIVAM CONFECTIONARY
    4) STANDARD SWEET & CONFECTIONARY
    FOR THIS

    I MADE A CALL ON COMPANY NO.[protected] BUT NO ONE PICKS IT UP

    THEN I MADE A DIRECT MAIL ON SITE OF COMPANY IN THE COLUMN CONTACT US BY FILLING UP MY ALL DETAILS AND CONTACT WITH COMPLAINT BUT NO RESPONSE
    Complaint marked as Resolved Aug 13, 2020

    britannia industries ltd — phone not working

    my phone no is[protected] my phone oftenly become dead. I have complaint so many time to local officer but nobody responding me. My telephone is working only 5-6 days in a month.

    britannia industries ltd — PF TRANSFER TO MY A/C

    DEAR,ADECCO FLEXIONE WORKFORCE LTD

    BANGLORE
    <RESPECTED SIR/MADAM,
    <Employee Id-074578
    < PF NO. KN/BN/34272/108480
    <PLEASE GIVE PF PAYMENTS IMMEGETLY IN MY A/C.
    <THANKS&REGARDS.
    <MR.SUDIN GHARAT
    [protected]

    britannia industries ltd — NON DELIVERY OF REGISTER AD

    I HAVE SENT A REGISTER AD LETTER FROM RLAD WORLI NAKA PO ( 400018)
    A 4940 OP CODE : 08. ON 4.5.2011 WAS SENT TO NAGPUR PIN : 4400 BUT LETTER HAS NOT BEEN DELIVERED TO THEM TILL DATE.


    KINDLY STATUS OF THE LETTER MAY BE GIVEN TO ME AS SOON AS POSSIBLE.


    VISHVESHA

    britannia industries ltd — non delivery of order

    DEAR SIR,
    I NAVIN CHAWLA HAVING A.W OF MIRA ROAD SARTHAK ENTERPRISES WOULD LIKE TO LET YOU KNOW THAT FROM LAST 8-10 DAYS I HAVE BEEN PLACING MY ORDER TO MR RITESH SHAH /MR YOGESH THAKKER BUT I HAVE NOT RECEIVED ANY DELIVERY
    I WOULD LIKE YOU TO PLS DO THE NEED FULL AS EARLY AS POSSIBLE.
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      [Resolved]

       charucc
      Hello
      I bought packet of dahi (britannia daily fresh) from Food World, Infosys campus branch, electronic city, Bangalore, the date of purchase of 08th Feb 2012, to my surprise the sealed packet of dhai had fungus in it which is definitely not edible
      Few data points about manufacturing and expiry dates:
      Manufacturing date:27/01/2013
      Expiry date: 11/02/2012
      Batch number: GB25012BIL
      I am attaching pics of the fungus on the dahi, copy of the bill for your reference
      Please note that as a proof of purchase, I have taken the pics along with the Times of India paper copy
      Request you to please take strict and immediate action against Britannia
      Complaint marked as Resolved Aug 13, 2020
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        [Resolved]

         samegro
        Hi there !!

        i am writing to bring to your notice of Britannia to take a check on the QUALITY of your products !

        This is to bring to your notice , that i bought packet of BOURBON biscuits , a product of Britannia and to my surprise 90% of the biscuits have NO CHOCOLATE CREAM.

        this could be interesting topic for media as i guess there is no more money for "Chocolate cream" as its all gone to Hrithik Roshan , who advertises for these biscuits. Is that the case !


        info on this packet is as below :
        pkd on :28/ 08/11
        lot no 14395

        for your information and action !!!
        Complaint marked as Resolved Aug 13, 2020

        Britannia Bourbon — Biscuits without cream

        Some of the britannia biscuits do not contain choclate cream in it and some biscuits are not full.

        This is a very good biscuit infact but without quality no one prefers buying the biscuit next time.

        Lot No:91185

        By

        BhargaviRaj
        i mean "cream biscuits WITHOUT cream ??
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          [Resolved]

           kumar anshu
          I am from jharkhand near by giriidih dist. named suriya here I found bad taste all product of britania such as good day, marry gold,creamtreat but when i comlain britania distributer he told me jo dukandar udhaar leta hai use duplicate deta hoo. jo nagad leta hai use original deta hoon.Every one knows about the black marketing no body is to clarify the problem.if any body want to check cal me I will give u proof atmy email [protected]@yahoo.com
          Complaint marked as Resolved Aug 13, 2020
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            [Resolved]

             kumar14
            respected sir/ madam
            on dated[protected] i visited the karnal at the time of returning i stop haryana raodways depot Gannour sonipat for a little while.i purchase the britania good day cookies 84.5g from there.but the seller took me extra price for that product and the printed rate is also not show on the packet.he took me 25 rupees for that packet.but i wondered when i see other packet on the other packet has 10 rupees printed rate for the same weight mention above.sir daily a lot of visitors visit there and the seller would be taken axtra charges for this pls take some strict action against such offenders.
            jitender kumar
            flat no.241 sec 16 b dwarka police colony
            [protected]
            Complaint marked as Resolved Aug 13, 2020
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              Britannia Good Day Cookies — Glass Pieces in Cookies [Resolved]

               Ujwal Sharma
              Glass pieces found in Britannia Good Day Cookies. I was feeding the cookies to my 1 year old child. Fortunately I took one...
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              Britannia — Very Bad Quality Of Rusks !! [Resolved]

               Rishabh007
              I purchased Britannia Rusk few days ago. My child opened the packet and ate 3-4 rusks and immediately he started vomitting....
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              [Resolved]

               galahinal
              Shah Ranmal Raghavji & co.
              87, Thanawala Chawl, S. J. Marg,
              Lower Parel (W), Mumbai - 400013.
              Ph.[protected]
              Dt: 28/07/2011

              I am a retailer had purchased britannia digestive buiscuits on 09.07.2011 from a distributor of brittania company named Sudesh Trading Company on which customers are offered free daily tiffin boxes on every pack.
              But the distributor has not provided us this free boxes to be given to the customers. Inspite of frequent reminders we have still not received this free tiffin boxes from the distributor on the grounds that Britannia Co. has not given to them as informed by distributor.
              We are not able to sell this buiscuits to our customers because all customers are obviously demanding free boxes.
              So i have complaint for Sudesh Trading Co. & Bitannia Co. for this.
              I hope i'll get an early feedback for this or else i would have to go a step further for legal proceedings.
              Complaint marked as Resolved Aug 13, 2020
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                [Resolved]

                 vishylax
                Upon opening the one pack of biscuits from the air tight pacet (twin packet), the biscuits had holes as if infested with insects. After confirming the date of packing as 5th of February 2011, bearing lot no 12238, the biscuits were consumed this evening (7.40 pm the 21st of May, 2011) by me and my family. The biscuits induced nausea and vomitting to me and wife. My wife being a medical doctor responded immediately and treated avoiding any further complications. This incident had been a rude shock about a famous preferred product by all from a highly reputed company.
                The other pack of the twin packed air tight wrapper is available for inspection and examinations.
                Complaint marked as Resolved Aug 13, 2020

                Musty Odour of COCKROACH while consuming the cookies

                Packed On:20/09/2013 Lot No:B0913D0 I purchased the Biscuit on 06/10/2013 from a supermarket.
                Dear Vinu,
                We are concerned and would like to talk to you & investigate. Kindly share your contact number so that our team can get in touch with you
                Team Britannia
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                  Britannia — Britannia Rusk not a quality product [Resolved]

                   MandeepBajwa
                  Britannia Rusk quality is not good at all.It varies from packet to packet.In some packets they are good and properly baked...
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                  [Resolved]

                   anishdev.arora
                  COMPLAINT – FOUND HAIR INSIDE THE BRITANNIA BISCUIT AS ON 30-12-10

                  Sir, I bought Britannia fibre Biscuit from the market at South Moti Bagh -2 New Delhi 110021,
                  My seven years son took a half bite,suddenly he saw black hair found with in the Biscuite,He started Vomating & we had to took him to the Nursing Home for the First aid,
                  Doctors gave an injuction of ( food Poisining ) to my son,
                  I must say this is the ridiculous from the part of such an reputated company.
                  My whole family got disturbed , We made a telephone call to Customer Care but got no response.
                  My Wife is with HOME MINISTRY ( GOVT. OF INDIA) & I AM A JOURNALIST IN PRESS TRUST OF INDIA.
                  Wherever we shared this incident , they suggested us to put up this matter into the press & you tube etc.
                  Kindly do the needful .
                  Encl – PICS OF BISCUIT SHOWING A LONG HAIR INSIDE THE BISCUIT.( SAMPLE WITH US )

                  ANISHDEV ARORA
                  [protected]


                  hair found inside the biscuits
                  hair found inside the biscuits
                  hair found inside the biscuits
                  Complaint marked as Resolved Aug 13, 2020

                  hair in bourbon biscuit

                  recently when I have purchased a bourbon biscuit from D Mart i got shoked to find a hair in one of the biscuit.
                  Dear Gayathri,

                  We are concerned and would like to talk to you & investigate. Kindly share your contact number so that our team can get in touch with you

                  Team Britannia
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                    [Resolved]

                     shikha1404
                    Dear Sir
                    I' have brought a Britannia cake gift Pack of 100 Rupees on Diwali. It contains 5 pak of different varient cake packs which is 70 gm of weight & one pack is 40 gm. 70 gm pack MRP is 12 rupees & 40 gm pack MRP is 5 rupee. Total 390 gm pack MRP is 100 rupee as the produt value is 65 rupees.

                    My objection---- Is the rest of 45 rupees for packing? is anybody here to listen my Query?
                    Complaint marked as Resolved Aug 13, 2020
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                      Britannia Good Day Biscuits — cheating with the product [Resolved]

                       anman123
                      Hi,

                      This is to inform you people that at your Reliance Fesh stores the so called staffs are very rude and also...
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                      Britannia Good Day — insect found in Biscuit [Resolved]

                       PUSHKARKPIT
                      We have bought a Britannia product from our cafeteria and found an insect in the same. The details of the same are
                      Product:...
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                      Britannia Biscuits — Worse quality Biscuit [Resolved]

                       bansalpuneet1
                      My child was eating JimJam biscuit (once it was his favourate). Suddenly i was shocked to see the quality of biscuit was too...
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                      [Resolved]

                       omthakur
                      Dear Sir / Madam,

                      This is a complaint regarding dirty strings found in your Wheat brown
                      bread from BRITANNIA that I bought in the morning on Tuesday, July 06,
                      2010 from Avas-Vikas in Rudrapur city, Udham Singh Nagar (Uttrakhand).

                      The details of Bread packet bought are: Lot no: 4 3 F 14 Use by date:
                      08/07/2010
                      I sat down to have my breakfast & had 2 slices of bread & suddenly
                      found that there were strings in the bread that I swallowing, It had
                      chocked my throat for a few minutes. Then I vomited for quite some
                      time after which I came in normal condition.

                      I tried calling your customer care no. [protected] (printed on the
                      back side of the bread packet) in the morning itself again & again but
                      no one responded to the phone call.

                      I took rest whole afternoon & missed all my urgent tender meetings &
                      other routine work. At last, in the evening I went to the retailer
                      from whom I had bought the bread. He then directed me to the
                      distributer of that area. I then went to the distributer then he asked
                      me to submit the damaged packet & have a fresh one. But he was in no
                      position to register the complaint.

                      Finally I tried calling the customer care again & fortunately my call
                      was received by Ms. Priya to whom I recalled whole incident then she
                      gave me the complaint registration no. which is 8788. She had asked me
                      to keep the sample & show to the executive who will visit my place
                      tomorrow.

                      I have suffered whole day just because of some carelessness from your
                      quality department. I could have gone into some major illness but I
                      took preventive measure for food poisoning after have a talk with my
                      family doctor. I had suffered losses as I was unable to attend my
                      important tender meeting (a new business oppourtunity I had missed) &
                      other routine work.

                      I had talks with Mr. RAKESH KAPOOR @ [protected] & Mr. KALOL SENGUPTA,
                      who told me that their executive will visit my place for quality
                      check. In response to the complaint that we have registered, a panel
                      of quality experts headed by Mr. ROHIT KUMAR SHUKLA (Quality Assurance
                      Manager), Britannia Rudrapur, visited my place to see the defected
                      breads. I showed them the sample, & they agreed to the fact that bread
                      were defective. They tried to destroy but I stopped them from doing
                      do. Then they offered me a basket full of biscuits & told to close
                      this matter here only.

                      I was very dissatisfied with the kind of response I have received.

                      Kindly help me on this matter.

                      NOTE: For any further PROOFS & SAMPLES please feel free to contact me
                      @ [protected]


                      Thanking you
                      Om Thakur
                      Yadav Auto Transport
                      C/O Manjeet Singh Atariya Road
                      Opp. Police Line, Near Transformer Jagatpura
                      Rudrapur, U.S. Nagar (Uttrakhand)


                      Insanitary Wheat Brown Breads
                      Complaint marked as Resolved Aug 13, 2020
                      Dear Sir,
                      I purchased BRITANNIA BREAD 340 gm from market Siwani Distt. Bhiwani Haryana on which MRP 11-/ for Delhi, Rs 12-/ other state & Rs. 14-/ for Hill Stations. Shiv Kiryana Store & Deepak pan Bhandar & all other shopkeeper in City Siwani are charging Rs. 14-/ for 340 gm bread & similarly for big size they are charging Rs. 27-/ i.e Hill station charges. This is injustice with all resident those use BRITANNIA BREAD. Action needed------- JAGO GRAHAK JAGO
                      Suresh Soni
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                        [Resolved]

                         dipendra_pal
                        The issue was reported 15 days back that I purchased a chocolate cake which was very hard and not suitable for consumption, mail was send from my side and call was received, first a person threatens for bad results if matter is reported on higher level, but when I warned him that I am a legal consultant than a lady called up and requested to collect sample. The cake was given to person for lab test but till date nobody has reported about anything. I think person was in feeling that once he has taken cake from me nothing can be done but I want to make you people understand that I have more pieces of cake which I am going to present to media as well as Food and adulteration Deptt.. You think that you are very smart and you can run away from your mistakes but understand that nobody can play with customer rights.

                        Dipendra Pal
                        Complaint marked as Resolved Aug 13, 2020

                        Britannia — LOSS OF WEIGHT

                        1. I am Satish m from Chennai, my contact number is noted below, and here I want to call your attention towards your products, which since decades has been known for its quality and nutrition. We consume your products which are available in the market with faith and confidence since for the last several years,

                        2. I recently purchased your company product Gooday Biscuit Pack weight 54g, Packed on 16/03/10, Lot No. 21219,(Rich Butter Cookies) on Dt. 01/04/2010, I purchased 4 packets when i opened the pack, I was surprised to find that some packets consists of only 6 pieces remaining has 7 pieces.

                        3. I have lost my trust to purchase your products any further. The specimen is with us as a proof of your spurious quality control,I am also having a pack which is not yet open. please advice as to why I should not take legal action through the media and consumer forum, I expect an early reply from your end.

                        thanking you and yours sincerely,
                        address:
                        [protected]
                        email: [protected]@yahoo.co.in/ [protected]@gmail.com
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                          [Resolved]

                           samiksha
                          I am a regular buyer of britannia cakes since 2 years............since last 6 mnths cakes are not fresh in the packets they are very dry and they look not fresh........yesterday onbly i purchased ur cake frm sabka bazaar dated april 24 2010.............but it was again very much dry frm inside.............i boought 2 packets all were dry...........befor dat i boought frm another market place it was same dry n unfresh..............u r spoiling ur quality.......i think i should stop buying it now...........
                          Complaint marked as Resolved Aug 13, 2020
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                            Britannia Industries Limited — Poor Quality [Resolved]

                             S Vinod Kumar
                            Dear Sir,

                            I had lodged a complaint with Britannia Industries Ltd (Complaint No. 7749) about poor quality of...
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