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Britannia Industries Complaints & Reviews

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Updated: Dec 1, 2025
Complaints 485
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Britannia Industries reviews & complaints page 21

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C
cvrps8
from Bengaluru, Karnataka
Dec 18, 2015
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Address: 560067
Website: britannia.co.in

They are cheating in the name of britannia bourbon codes offer. The offer code on bourbon packet is not working in Paytm. Very cheap tricks to sell their products...!!!worst fellows
Britannia Industries customer support has been notified about the posted complaint.
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    prabh arora
    from Tadepallegudem, Andhra Pradesh
    Dec 17, 2015
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    Address: Unnao, Uttar Pradesh, 209801

    Sir, I Prabhdeep Singh owner of confectioner store (name::Guru Nanak Confectioners) from unnao requests you humbly to see to the matter. The issue is few days back I gave the order of Britannia products of around 17000/- due to some problem I couldn't clear the bill on the same day as per the policy of manager and it took around period of 8-9 days I cleared the bill. Now when I placed the order again salesman of the area straightaway said we won't give you..when I opposed he spoke to me in rough langauage which was really intolerable for me, and the owner of the agency is least bothered about the issue and he neither cared to speak to me in personal and sort out the matter at his level.He came after two days with his team My questions to is the higher associates of the company is Firstly, If lower level employee misbehaves with you what should you do? Secondly, What is the responsibility of the head if his lower employee create nuisance. Thirdly, From few days I'm losing my permanent costumers due to unavailability of items as Good day, Britannia cake, rusk are your daily sale items. Fourth, how should I deal with that embarrassment what should I do when they say why have you opened the store.??. what are you doing in main market ?? Do you have Harison lock with you lock your store and go home.. Fifth, who 'll compensate the loss I faced in my store.? Sixth, Is that the way Britannia works you give products in bulk and you want payment in cash on very same day . Seventh, If your employees have more good tuning with other shopkeepers they say don't give supply to them and they do it they are biased I don't know why..? Sir the mental pressure I'm dealing with I can't explain it therefore I'm expecting a healthy reply from your side.I'm mentioning all the details below and requests you kindly to see to the matter as soon as possible and expecting a strict action from your side..because I didn't got any response from local agency holder in our town. Name of Agency holder:Manish Agarwal Mobile no: +91-[protected] Name of salesman that misbehaved: Gopendra Gaur Thanking you . Yours faithfully Prabhdeep Singh Guru Nanak Confectioners Unnao[pin code 209801] Uttar pradesh.
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      B
      Bob chandra
      from Bengaluru, Karnataka
      Nov 21, 2015
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      Address: 560008

      Found dark stain on biscuits pkd 09102015 lotno A1015I6 purchased in INDIRANAGAR Bangalore can we use this I have taken snapshots
      Good fast axis
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        L
        Lalu Joshi
        from Chennai, Tamil Nadu
        Nov 16, 2015
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        Address: Mumbai City, Maharashtra, 400062
        Website: britannia.co.in

        I procured the said product from General Stores located near my house. The pack has few single sachets with 3 biscuits pack. Today on 16.11.2015 my son had open the pack and found a live insect inside the biscuit which was of same color of biscuit. I would like to complain about the same. Where is the quality of the product. Also the company is claiming this as essential need for daily consumption. Do we need to eat larva every day ??
        Britannia Industries customer support has been notified about the posted complaint.
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          A
          ankur sarma1982
          from Guwahati, Assam
          Nov 10, 2015
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          Address: 782402

          Just to bring to your kind notice that I purchased some Britannia Chocomuffills on 8/11/2015 .Please note that the date of packing of those items were 8/09/2015 with an expiry period of 75 days. But it was really surprising for me that I have found fungus on one of those cakes. My three years old child used to bring those cake on her tiffin. How fungus can be grown on the items within the expiry date. How a reputed company like Britannia can allow those items on market.!!! What will be its impact on the health of a child? Something needs to be done. It can affect health of many. It's really a serious concern. This is highly unacceptable. I am looking forward for an escalation and necessary action should be taken against it.
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            P
            pkj@1
            from Delhi, Delhi
            Nov 9, 2015
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            Address: Kaithal, Haryana, 136027
            Website: paytm.com/britanniabourbon

            Ticket #[protected]: Complaint Regarding Fraud system
            Hi pankaj singla,

            Thank you for writing in to us. Your ticket no is[protected].

            We will get back to you at the earliest.

            Thank you for your patience.

            Paytm Care Team


            pankaj singla, Nov 9, 21:07:
            Dear Team,

            As you all people are very well known about the" BOURBON PAYTM CASH FREE SCHEME" i am trying 80 times with genuine and original code but failed to crossed your 2nd step .could u people telling me what i can do ...

            can i go in consumer court or do any thing else ???????????

            find screen shot

            Thanks,

            With Warm Regards,

            Pankaj Singla

            Director

            Dream Land Immigration Company Pvt.Ltd.
            529/4D, Mata Gate, Gupta Colony
            Kaithal-136027 Haryana
            Mob- [protected]
            || [protected]@dlicpl.com || www.education.dlicpl.com (http://www.education.dlicpl.com/) ||www.dlicpl.com (http://www.education.dlicpl.com/) ||

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              A
              Arvind Sankar
              from Chennai, Tamil Nadu
              Nov 4, 2015
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              Address: Chennai, Tamil Nadu, 600092

              I bought a pack of bourbon. After completing the 9th biscuit or so, while eating the 10th one I found something odd in the cream while chewing. I had to spit it out. When I did so I found ano insect or a creature which I don't know.. It startled me for a moment by its enormous size and appearance. This problem should be sorted out..
              Britannia Industries customer support has been notified about the posted complaint.
              I bought the GoodDay Biscuit Packet which is a box packing it consists of three packets inside it.
              After Completion of the First Packet, I opened the second one it consists of small insects inside it.
              And it is so disgusting, that the two insects moving in it. And the biscuits got dead(Not Crunchy).
              So, I need an immediate response from your side. Being a national Brand you need to take care of all the health precautions which may cause serious infections too.
              You can watch the insect on the biscuit.
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                R
                rshi
                from Noida, Uttar Pradesh
                Oct 18, 2015
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                Address: 201011
                Website: britannia.co.in

                Sir, Whenever I tried to apply promocode of britannia bourbon of Rs.26 pack to get cashback in paytm wallet under the offer"jitne ka pack utne ka free cash" in paytm wallet, it showed an error"pls. try after sometime". So, pls. I request you to check this issue and resolve it at the earliest.
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                  B
                  BhupendraP
                  from Mumbai, Maharashtra
                  Oct 15, 2015
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                  Address: Pune, Maharashtra, 411051
                  Website: paytm.com/britanniabourbon

                  Misleading promotion of Paytm - Britannia Bourbon Offer promotion says : "Jitne ka pack utne ka free cash" means get paytm cash equal value of pack. but actually when i tried to redeem the code was not able to add paytm cash i also mailed to paytm regatding this issue it says : We would like to inform you that as per terms and conditions set by Britannia only 15 users can use their promo code on Paytm in the span of 1 hour. this was not mention in promotion
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                    G
                    Goutam Bappa Adhikary
                    from Mumbai, Maharashtra
                    Oct 8, 2015
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                    Address: 713212

                    27th sept'15
                    I purchased a pack of Britannia bourbon which contains a free
                    Paytm cash of Rs:26 .While trying to redeem the same through paytm website as
                    advised page/portal & procedure, its showing a caution "Please try again
                    after some time".Its happened several time and i failed to en-cash the promo-code.
                    I want Rs:26.00 cash back on my paytm wallet or cash of Rs26.00 .
                    Britannia Industries customer support has been notified about the posted complaint.
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                      A
                      abhi8896
                      from Mumbai, Maharashtra
                      Oct 4, 2015
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                      Address: Lucknow, Uttar Pradesh
                      Website: paytm.com/britanniabourbon

                      Myself abhishek shukla. my paytm id is- [protected] . my mail id is-- [protected]@mail.com u are havin a offer on britania bourbon 26 rs cashback. but actually u are makin fool to your customer. when i enter the promocode on https://paytm.com/britanniabourbon they are showing please try after some time. you people are cheap and wasting others time.
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                        S
                        Sumit_ag
                        from Delhi, Delhi
                        Oct 4, 2015
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                        Address: Kamrup Metropolitan, Assam
                        Website: paytm.com/britanniabourbon

                        I had purchased a few britannia bourbon packs and tried to use the paytm coupon code inside the pack. But to my disappointment none of the codes worked. So I wanted to ask you if you they have any intension of providing the paytm cash or they have just printed the codes to deceive the customers and increase sales. If they dont want to give the paytm cash, there is no need to print it on the packs. Those who like it will buy the product for its taste anyway. My Paytm coupon codes are 3ABH4HVRXYEW AND A2FCYIQ83SEQ.
                        Britannia Industries customer support has been notified about the posted complaint.
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                          A
                          Adv Mahadevan
                          from Mumbai, Maharashtra
                          Sep 29, 2015
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                          I had brought britania Bourbon pack worth Rs 26/ - i tried to redeem the same through my paytm account but all my efforts were in vain. each time i try to redeem i am told to try after some time i am unable to redeem the coupons please help me or call me in[protected]. Mahadevan Advocate Ernakulam.
                          Britannia Industries customer support has been notified about the posted complaint.
                          Same problem with me.

                          FUNGUS FOUND IN NUTRI CHOIC BISCUITS

                          I HAD BOUGHT THE BRITANNIA NUTRI CHOICE BISCUITS A COUPLE OF DAYS BACK, BUT FOUND THAT ALL THE BISCUITS WERE FUNGII INFECTED. THEY WERE MANUFACTURED ON 21/12/2014, BATCH NO. B121438, LOT NO. 621313. PURCHASED ON 12/02/2015.
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                            P
                            pranita chaturvedi
                            from Mumbai, Maharashtra
                            Sep 23, 2015
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                            Address: Thane, Maharashtra

                            We had purchased a biscuit 50 50 maska chaska and hair is there inside we still have product and biscut which clealy stucked with at the time of bake we had already complaint on toll free nob just received one letter to submit product to compay, but y we should give you the product as being so reputed company how could you do this with ur cust as, i would like to inform you as i will visit to food and drug administration in vasai, as after breaking the trust not even properly reply due to this i will move to consumer court within this week i want quick reply

                            Bug in NICE biscuits

                            Purchased Britannia Nice packed - 15th October 2014. There were bugs in the packet. Not mentio the biscuits were cracked.
                            Britannia Industries Customer Care's response, Jun 16, 2016
                            Verified Support
                            Dear Prasad,
                            We are concerned and would like to talk to you & investigate. Kindly share your contact number so that our team can get in touch with you.
                            Team Britannia.
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                              L
                              lasya J
                              from Kantabanji, Odisha
                              Sep 2, 2015
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                              Address: Nabarangpur, Odisha

                              I found a plastic thread in a piece of the new Britannia good day butter biscuit this morning while taking the first bite. I would like Britannia to take a look at this issue. It was shocking that such a thing can be expected from this brand. Please ensure these things are put through genuine quality checks. I have attached photo proofs below.
                              Britannia Industries customer support has been notified about the posted complaint.
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                                satyanprusty
                                from Gurgaon, Haryana
                                Aug 18, 2015
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                                Address: Bangalore, Karnataka

                                Dear Team, I have brought a packet of Britannia 50 50 maska chaska. The taste of the biscuit was extreemly bad. The same has been confirmed by my 4 colleagues. After consuming few pieces i did not take it. Few minutes later I got stomach ache. The details of the product are as follows : Product : Biscuit Brand : Britannia 50-50 maska chaska. LOT No :A0715G3 MACHINE CODE :101A PKD : 07/07/15 NET WEIGHT : 55g Please check the details mentioned and do not supply substandard products in the market. Now who is going compensate the pain that i am bearing. Please assist in this regard.
                                Britannia Industries customer support has been notified about the posted complaint.
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                                  K
                                  karthik patnaik
                                  from Bengaluru, Karnataka
                                  Aug 12, 2015
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                                  Resolved

                                  Address: Visakhapatnam, Andhra Pradesh

                                  Dear Britannia Marie gold Manufacturing Team, We purchased a biscuit pack for our tea brake treat to one of my prestigious client on 12 August, 2015. Unfortunately while before biteing the biscuit we found an insect died and was with blood stripes on that biscuit. we fully disappointed with that incident and he gets vomit with the smell of biscuit. we are also sharing the same details to Indian consumer forum and also to the media and other social websites. Because of this we may last our business deal. Thanks & Regards Karthik Visakhapatnam [protected]
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jun 27, 2016
                                  Britannia Industries Customer Care's response
                                  Dear Balaji,
                                  We are concerned and would like to talk to you & investigate. Kindly share your contact number so that our team can get in touch with you
                                  Team Britannia

                                  50 50 biscuit

                                  Hi,

                                  I am Balaji P. Living in Gurgaon. I purchased Yesterday 50 50 Biscuit from Super Market Name is Vipin At Gurgaon, Chakkarpur Village. Once I had that one my Tongue got itching and now I got Wound in my Tougue., Check what is theProblem in your Product.,
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                                    Neha Upadhyay
                                    from Mumbai, Maharashtra
                                    Aug 9, 2015
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh

                                    Paking details : 13/06/15 1361595 2/B/C Product : chocolate cake I got 2 packets from peppertap on 1st august. The cakes are very dry /stale and tasteless . I have opened only one packet as of now.you may want to check the other one.Such bad product quality is not expected frm britannia.
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                                      C
                                      customerdel
                                      from Delhi, Delhi
                                      Aug 9, 2015
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                                      Address: New Delhi, Delhi

                                      Hi, Today I was eating 'Britania Nice Time' Biscuit in Evening with Tea abd found a piece of Plastic in it in the middle.i am attaching the biscuit half bitten by me having plastic piece and the wrapping paper with lot no'03B01' details in it.
                                      Britannia Industries customer support has been notified about the posted complaint.
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                                        D
                                        Dennis George
                                        from Bengaluru, Karnataka
                                        Aug 2, 2015
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                                        Address: Bangalore, Karnataka

                                        I filed a complaint over a week back and i'm still waiting for you guys to take any action. The complaint was regarding hair found in the biscuits holding two halves together.. registration number 34475.

                                        Please resolve by tomorrow (Monday) else i would be taking legal action.
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