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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
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335
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Britannia Industries reviews & complaints page 3

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H
Hariom Dewangan
Dec 12, 2023
Dec 12, 2023
This thread was updated on Dec 12, 2023
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Recently i received my offer letter from britannia to join in Production department as GET and i have filled the job application now but i have given my joining date after May 2024.

Please verify my details
Feb 12, 2026
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2023
Britannia Industries Customer Care's response
Dear Hariom,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
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    Muskan mhana
    Dec 11, 2023
    Dec 11, 2023
    This thread was updated on Dec 11, 2023
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    I found hairs inside two biscuits and this is ridiculous as we also give this biscuits to small children at our home, are you guys forget what is hygiene.
    Feb 12, 2026
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Dec 11, 2023
    Britannia Industries Customer Care's response
    Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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      Anusiya Venkatesh
      from Thanjavur, Tamil Nadu
      Nov 29, 2023
      Nov 29, 2023
      This thread was updated on Nov 29, 2023
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      Address: 4/1192, ANNA NAGAR MELAVASTHACHAVADI THANJAVUR

      Iam a very big huge fan of britannia Marie gold biscuit from my childhood but nowadays the biscuits smell and taste quality seems to be like syrup...the quality of the product is very bad
      Feb 12, 2026
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2023
      Britannia Industries Customer Care's response
      Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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        N
        Nishant000000
        from New Delhi, Delhi
        Nov 23, 2023
        Nov 24, 2023
        This thread was updated on Nov 24, 2023
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        I have a shop named Balaji Traders(1609/2 Nangal Raya South West Delhi New Delhi -110046 near Delhi can't railway station, I have sold Bread and its products from Britannia Company for the past 2 years, so the supplier introduced a brand scheme for posters and rags and the company gives money for that, supplier sign the document and take my Aadhaar card and pan card details and after sometime when the scheme is the urge to start he asked for money from that scheme, I said no and I said I will complain this to your company, so he abuses my father and me and stops giving product and now he does a very bad things, now he selling bread to door to door for break my customer and giving them 30% discount to all. His name is Madan. His mobile number is [protected]. Pls do some action on him, he misses using my details .
        My E mail ID is [protected]@gmail.com.
        And I have a pic of the documents what he signs from me.
        Feb 12, 2026
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Verified Support
        Nov 24, 2023
        Britannia Industries Customer Care's response
        Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers: [protected] or[protected] so that we can connect with you at the earliest.
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          DIDDI MADHU
          Nov 22, 2023
          Nov 22, 2023
          This thread was updated on Nov 22, 2023
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          Address: Karimnagar Telangana

          I received a offer letter and they asked me money I paid the money more than 5000
          Feb 12, 2026
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          Nov 22, 2023
          Britannia Industries Customer Care's response
          Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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            1
            1234rhs
            from Hyderabad, Telangana
            Nov 21, 2023
            Nov 21, 2023
            This thread was updated on Nov 21, 2023
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            Biscuits were treated with foreign particles and somw brown liquid
            Feb 12, 2026
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            Nov 21, 2023
            Britannia Industries Customer Care's response
            Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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              Nidhiwadh
              Nov 10, 2023
              Nov 10, 2023
              This thread was updated on Nov 10, 2023
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              I've bought Britannia Brown bread which is made of wheat as on advertisement of the packaging written on it but unfortunately they sell maida Bread with lots of colour added in it
              Feb 12, 2026
              Complaint marked as Resolved 
              Britannia Industries customer support has been notified about the posted complaint.
              Verified Support
              Nov 10, 2023
              Britannia Industries Customer Care's response
              Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                paridhi 2717
                Oct 29, 2023
                Oct 30, 2023
                This thread was updated on Oct 30, 2023
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                Address: 312 Lane Number 7 Chaman Vihar

                Received less quantity in my full packe packet.The Last peice was not matching the height of rest of them.
                Feb 12, 2026
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Verified Support
                Oct 30, 2023
                Britannia Industries Customer Care's response
                Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                  paridhi 2717
                  Oct 29, 2023
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                  Address: 312 Lane Number 7 Sewla Kalan Majra

                  I received less quantity in my packet of Britannia cake it was not full cake
                  and the last peice was shorter then the rest of them.
                  Britannia Industries customer support has been notified about the posted complaint.
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                    S
                    Sejal Kanwar Rathore
                    Oct 19, 2023
                    Oct 19, 2023
                    This thread was updated on Oct 19, 2023
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                    I want my money backI want my money back
                    Feb 12, 2026
                    Complaint marked as Resolved 
                    Britannia Industries customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 19, 2023
                    Britannia Industries Customer Care's response
                    Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                      lakshmi prasanna gajula
                      Sep 26, 2023
                      Sep 26, 2023
                      This thread was updated on Sep 26, 2023
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                      I have brought Britannia gobbles marble cake from bigbasket . The expiry date was mentioned as 24.11.2023. But today I.e on 26.09.2023 when I was eating found that the taste was a bit different for the 1st 3 slices then I found that the other ones are fungus prone
                      Feb 12, 2026
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2023
                      Britannia Industries Customer Care's response
                      Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                        Mukesh gehlot_86
                        from Thane, Maharashtra
                        Sep 22, 2023
                        Sep 22, 2023
                        This thread was updated on Sep 22, 2023
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                        मैने बिस्किट का पैकेट खरीदा 1 बिस्किट पैक मे वजन और बिस्किट कम मिला।
                        Feb 12, 2026
                        Complaint marked as Resolved 
                        Britannia Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 22, 2023
                        Britannia Industries Customer Care's response
                        Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                          sachinsmore
                          from Mumbai, Maharashtra
                          Sep 14, 2023
                          Sep 15, 2023
                          This thread was updated on Sep 15, 2023
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                          Address: C 24 room no 2 s g Barve nagar Ghatkopar West Mumbai 400084

                          I purchased Britannia nutri choice biscuits from Dmart nahar mumbai
                          Full packet is over baked
                          I raised the complaint but did not received proper reply
                          Kindly check and take necessary action
                          I want full replacement or refund
                          +1 videos
                          Feb 12, 2026
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 15, 2023
                          Britannia Industries Customer Care's response
                          Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                            Manpreet Lal
                            Sep 12, 2023
                            Sep 13, 2023
                            This thread was updated on Sep 13, 2023
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                            I purchased a pack of Milk Bikis biscuit with cream filling that has a cream filling. To my surprise, more than half of the packet had biscuits inside out. The face of the biscuit was inside instead of being towards out. I personally enjoy eating the cream first but because the flat side was outside and cartoon face was inside, all cream got stuck in the hollow parts of face which was inconvenient. This pack was worth rupees 50. Lot number A 072306. Machine code 112 . Time 12:06
                            +1 videos
                            Feb 12, 2026
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 13, 2023
                            Britannia Industries Customer Care's response
                            Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                              S
                              sachinsmore
                              from Mumbai, Maharashtra
                              Sep 10, 2023
                              Sep 11, 2023
                              This thread was updated on Sep 11, 2023
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                              Address: C 24 ROOM NO. 2, S. G. BARVE NAGAR. NR. BARVE NAGAR BUS STOP, GHATKOPAR WEST MUMBAI 400084

                              Dear Sir

                              I purchased Britannia Nutri choice from Nhar D- Mart mumbai
                              20 aug 2023
                              all biscuits are over backed this shows quality control team is not working properly

                              it is my humble request kindly compensation should be done and recall all the products and take necessary action against quality control team

                              it was very embracing Infront of guests

                              i want full exchange of product
                              mob. no [protected]
                              Feb 12, 2026
                              Complaint marked as Resolved 
                              Britannia Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 11, 2023
                              Britannia Industries Customer Care's response
                              Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
                              Verified Support
                              Sep 11, 2023
                              Britannia Industries Customer Care's response
                              Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
                              Verified Support
                              Sep 11, 2023
                              Britannia Industries Customer Care's response
                              Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                                Amar borana
                                Sep 1, 2023
                                Sep 4, 2023
                                This thread was updated on Sep 4, 2023
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                                Address: Jay bhawani sweet goregaon raigad MH 402103

                                Biscuits net welght ५०g
                                Weight ४०g
                                Feb 12, 2026
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 04, 2023
                                Britannia Industries Customer Care's response
                                Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                                  V
                                  Vishal Nilagar
                                  from Pune, Maharashtra
                                  Aug 25, 2023
                                  Aug 28, 2023
                                  This thread was updated on Aug 28, 2023
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                                  Address: Chikhali,Pimpari Chinchwad,pin code- 411062

                                  Dear Britannia group
                                  I am from Pune and my Name is Vishal Nilagar, contact number -[protected], Pin code - 411061, I taken Britannia nutri choice digestive biscuits from DMART Store but biscuits is burned out, it is harmful to our health, please compensate it or replace the product, sending photos of bad product along with this mail, request to fix this problem as soon as possible.
                                  Feb 12, 2026
                                  Complaint marked as Resolved 
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 28, 2023
                                  Britannia Industries Customer Care's response
                                  Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                                    Monti8013
                                    from Jalgaon, Maharashtra
                                    Aug 14, 2023
                                    Aug 16, 2023
                                    This thread was updated on Aug 16, 2023
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                                    Resolved

                                    Am writing to express my serious concern and disappointment regarding a recent experience I had with a packet of Britannia Nutri Choice biscuits, purchased on 13 August 2023 from Navjeevan Plus Shop, Jalgaon. To my shock and disgust, I discovered a hair inside one of the biscuits upon opening the packet.

                                    Britannia Nutri choice 5 Grain Digestive Biscuit pack details
                                    PKD. - 19/05/23
                                    Use By.- 18/11/23
                                    Lot No.- B0523DO
                                    Machine Code- 201A
                                    MRP- 75Rs

                                    This incident is not only unappetizing but also raises questions about the quality control and hygiene standards maintained by Britannia, a reputed and well-established brand. As a loyal customer, I expected a certain level of quality and safety from their products, which unfortunately was not met in this instance.

                                    I kindly request a thorough investigation into this matter to identify the source of the contamination and to prevent such incidents from occurring in the future. I also urge Britannia to take immediate corrective actions to ensure that their products are delivered to consumers in a safe and hygienic condition.

                                    Enclosed with this complaint are images of the contaminated biscuit and the hair found inside it, for your reference. I hope that my complaint will be taken seriously and addressed promptly.

                                    I appreciate your attention to this matter and expect a timely response regarding the steps Britannia will take to rectify this situation and prevent its recurrence.

                                    Thank you for your time and understanding.
                                    +3 videos
                                    Feb 12, 2026
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 16, 2023
                                    Britannia Industries Customer Care's response
                                    Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                                      Jul 29, 2023
                                      Jul 30, 2023
                                      This thread was updated on Jul 30, 2023
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                                      I was eating Britannia puff biscuit (strawberry flavour) found white piece of plastic in it. I request you to kindly take action against this as these cream biscuits are usually eaten by kids.
                                      +1 videos
                                      Feb 12, 2026
                                      Complaint marked as Resolved 
                                      Britannia Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 30, 2023
                                      Britannia Industries Customer Care's response
                                      Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                                        Amruta Sudesh
                                        Jul 26, 2023
                                        Aug 7, 2023
                                        This thread was updated on Aug 7, 2023
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                                        Date: 26th July 2023, Mumbai, Maharashtra, India

                                        Live worms found in Vita Marie packet which I bought from Dmart (Goregaon). My son was eating biscuits & found 3 live worms, 1 seen in video.

                                        Also, the packet isn't expired as it can be seen. Still the biscuits are badly infected. Net of biscuit powder can be seen in the plate. Unfortunately, worms were notice after we almost finished eating half packet.

                                        So pathetic this is and not expected from such reputed company.
                                        Britannia Industries customer support has been notified about the posted complaint.
                                        I haven't received respnse from the company representatives till now. Have been following up with them but no response.
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