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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
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Britannia Industries reviews & complaints page 3

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S
Sarath1091
from Chennai, Tamil Nadu
Jul 25, 2023
Jul 27, 2023
This thread was updated on Jul 27, 2023
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Hai plz dnt sell anything like what u want today I bought the bourbon biscut it's not crispy and taste not good asked for shop owner they told we won't do any thing i[censored] want to complain please do that first it's not for money spend we spoli our healt for buying ur biscut so please make double check and sell thank u
Feb 12, 2026
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2023
Britannia Industries Customer Care's response
Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
Verified Support
Jul 27, 2023
Britannia Industries Customer Care's response
Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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    Pratik1801
    from Kolkata, West Bengal
    Jul 24, 2023
    Jul 25, 2023
    This thread was updated on Jul 25, 2023
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    I am a grocery shop owner in Kolkata bangur avenue area pincode 700055 and I want to complain about the local distributor o[censored]r company in my area and them being unprofessional rude and irresponsible with the work and ruining the company’s name and causing everyone losses due to unprofessional behavior
    My number is [protected]
    Feb 12, 2026
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Jul 25, 2023
    Britannia Industries Customer Care's response
    Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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      Shahibabu
      Jul 18, 2023
      Jul 20, 2023
      This thread was updated on Jul 20, 2023
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      Address: India

      Dear sir

      1.I Diwakar Prasad Singh from kasaya previously work as you are super stockist in kasaya and my code was 30016

      2. As we know that every organisation run on VALUE and INTEGRITY and I too was working on the value of ethics integrity at "OUR " company, and here I mentioned "OUR" because of your company Britannia dealership I was able to leave my life happily and work on our combined value integrity, ethics and with efforts we were able to rise our sale from 4 Lakh /per month to 45 lakh /per month sometime even more than 55 lakh in some month which is equal to 15 times the sells of your previous distributor.

      3. But here I mentioned "your" company because in company I so called "Britannia" was working on ethics integrity value but your company representative treated me and they were working on to transfer the distributorship to others and they were not supporting me while I was your distributor.

      4. They are placing orders and pressurized me to order product that or not in sold in particular time like product called (a)Ghee which is to be sold in season like marriage,
      (b) they will provide me lassi but non not in a peak season of summer when there was demand in market but in the ending of Summer when the market was down.

      5.Suppose that I was totally wrong with respect to your company policy but who has given them authority to your company to talk to me abusive language with my staff I too have record and footage of that in my camera.

      6.After complaining about following with your SM he told me to he will revoke my dealership and he had did so in on 18 October 2022.

      7.At the time of suspension of my SS point I have stock of 4.5 lakh in my Godown but not your company employee had help me in selling that item and it all get damaged in my Godown and I was suffered a huge loss.

      8.Even the credit which they have asked me to give to a particular distributor retailer they have not get it collected or not been deposited to my account this face me a laws of 3 lakh who will be responsible for that.

      9.Your SM RISHU SINGH has ordered your ASC DEEPAK RANJAN SINGH to transfer my stock to the new SS point but that has not done Yet and all the product get damaged in my godown .

      10.Before making all the Godown empty you to have made a new distributor IS this your company POLICY ethics and integrity towards your customer towards your subordinate.

      11.While I was built on 15th October 2022 and new SS point was made on 18th October 2022 and I purchased a total volume of 4.5 lakh up to 6 lakh of product on that day how can I will be able to sell my product in 3 days in market while no order was given by your side from your SM, ASE and SAD Sameer Singh.

      Why before making a new distributor, I was not informed, if your representative have informed me that time then I have not placed order and my amount of 4.5 lakh not get trapped in your company products.

      12.As I don't have too much knowledge of computer they come and they come any cuts bill from my system without selling my product to show your company that matter was closed and so that all the product where delivered in the market itself but nothing was done at that time it was captured in my camera that time and I to have the record of that in my Harddisk.

      Even your auditor have make false damage of product which was not damaged or not even expired .

      That time I also called your SM RISHU Singh kindly make settlement of my product and account but it ignore it till now
      ( I too have call recording of that)

      13.Even bill in my system where made false to show your company why your ASE SM and SDA that all the product was sold in market but nothing was done like that.

      14.All the product Got damaged in my Godown and eaten by rats but none of your company representative talk me or take a needful action to sell that all product in market the product get damaged in my godown

      15.Final settlement which have to be made by your company Britannia at that time only is not yet settled after 9 month of suspension of my dealership even after reminding many time to your company concern employee.

      16.Even my expiry was not made settled by your company.

      17.Final settlement between Britannia and me was not settled yet and even my account was not made closed by your company, insted of reminding many times to your company concern employee.

      18. This is total ruin of your company policy .

      Sir, I am a very small business man I don't know to much about the rules and regulations of your company but kindly settle all my dues and damage products which occurs due to your concern SM ASE AND SAD, I will be highly obliged to You.

      * If further action not taken I will take legal action against your company and its representative.

      Thanking You
      Diwakar Prasad Singh
      Previous SS point Owner
      Code -30016
      Kasya
      [protected]
      Aug 20, 2023
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Verified Support
      Jul 20, 2023
      Britannia Industries Customer Care's response
      We would like to look into your highlighted concern at the earliest possible. Kindly share your contact details with us on [protected]@britindia.com or you can contact us on our toll free Numbers:[protected] /[protected].
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        A
        Anish.ashie
        from Jamshedpur, Jharkhand
        Jul 18, 2023
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        I saw a post and when I contacted to that number she said there’s a vacancy at Britannia as a supervisor post. Are you okay with that post ? Then I said yes I am okay . Then she told you will have interview tomorrow, I said okay . She said hr will call and take the interview. Then very next day I got a call from unknown number and he took my interview and he said you are selected and he told the next steps that girl will tell you . After that she told me give 500 rupees for registration. I paid after that . Then after that she said give your documents and an amount of 2500 for medical . I paid then she said in 3-4 days you will get call letter at your address.I waited but no call letter or joining letter came . Please see to it Britannia.
        Britannia Industries customer support has been notified about the posted complaint.
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          Nililiya
          Jun 28, 2023
          Jun 30, 2023
          This thread was updated on Jun 30, 2023
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          I got a call from Britannia company regarding my selection as a supervisor. But the Letter i recieved from the company seems to be fake. So, i just wanted to know whether the offer letter is genuine or fake. And they asking uniform fees from me.

          Kindly check the attached joining letter and let me know whether it is fake or not.
          Feb 12, 2026
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          Jun 30, 2023
          Britannia Industries Customer Care's response
          We would like to look into your highlighted concern at the earliest possible. Kindly share your contact details with us on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected].
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            Sweety chinnari
            from Kurnool, Andhra Pradesh
            Jun 24, 2023
            Jun 24, 2023
            This thread was updated on Jun 24, 2023
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            We have been buying the Britannia nutrichoice biscuits for 3-4 years through online, recently we bought the Britannia nutrichoice biscuits through online the quality of those biscuits are not good enough like before even though my father is not satisfied with the quality.
            Feb 12, 2026
            Complaint marked as Resolved 
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            Jun 24, 2023
            Britannia Industries Customer Care's response
            We would like to look into your highlighted concern at the earliest possible. Kindly share your contact details with us on [protected]@britindia.com or you can contact us on our toll free Numbers:[protected] /[protected].
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              D
              Deepakkgautam
              from Kanpur, Uttar Pradesh
              Jun 23, 2023
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              Address: House no 5 sadullapur PAC road kanpur

              I purchased cartoon of gud day biscuit of rs. 5. Inside the cartoon there is 15 packet of 12 biscuit pack. Most of packet missing one packet of biscuit. This happens many times.
              Britannia Industries customer support has been notified about the posted complaint.
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                Mithilesh2004
                Jun 21, 2023
                Jun 22, 2023
                This thread was updated on Jun 22, 2023
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                Address: Kailash kirana at post katol district nagpur Maharashtra

                I am a retailer from maharastra nagpur district at post katol
                My shop name kailash kirana
                I have some expiered stock of britania Marie gold and I want to replace it please let me know who is the distributior of britania in our area
                Feb 12, 2026
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Verified Support
                Jun 22, 2023
                Britannia Industries Customer Care's response
                Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                  Indrajeet zade
                  Jun 16, 2023
                  Jun 16, 2023
                  This thread was updated on Jun 16, 2023
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                  This is regarding britania toastea product.
                  While eating toast, we found plastic thread in the toast. This is very hazardous to our health. This is not expected from such good brand like britania.
                  Please check product detail:
                  Lot no B05239F

                  We are not going to continue using any product from this brand.
                  Feb 12, 2026
                  Complaint marked as Resolved 
                  Britannia Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 16, 2023
                  Britannia Industries Customer Care's response
                  Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                    Indrajeet zade
                    Jun 16, 2023
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                    This is regarding britania toastea product.
                    So while eating toast, we found plastic thread in the toast. It is very hazardous to our health., right. This is not expected from such good brand like britania.
                    Please checkout product detail:
                    Lot no: B05239F

                    We are not going to continue using any product from this brand.
                    Britannia Industries customer support has been notified about the posted complaint.
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                      Prasanna3610
                      Jun 3, 2023
                      Jun 6, 2023
                      This thread was updated on Jun 6, 2023
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                      Got one less biscuit in packet
                      Feb 12, 2026
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 06, 2023
                      Britannia Industries Customer Care's response
                      Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                        uahotkar
                        May 31, 2023
                        Jun 2, 2023
                        This thread was updated on Jun 2, 2023
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                        Hi Team,

                        I see more than 2 packs in the Britania good day pack having dark black spots.

                        I ignored when for the 1st pack, but when i again saw it in the second pack i had to raise the complaint so that the team can check on quality and cleanliness.

                        Goodday biscuits used to be my goto breakfast since my childhood, but now i have to give a second thought.
                        Feb 12, 2026
                        Complaint marked as Resolved 
                        Britannia Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 02, 2023
                        Britannia Industries Customer Care's response
                        Kindly share your feedback along with your contact details on [protected]@britindia.com or you can contact us on our toll-free Numbers:[protected] /[protected] so that we can connect with you at the earliest.
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                          A
                          AjitDeshmukh1988
                          from Panvel, Maharashtra
                          May 28, 2023
                          Jun 1, 2023
                          This thread was updated on Jun 1, 2023
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                          Resolved

                          Britannia Vita gold biscuits taste different, looks duplicate product

                          Hi, I have purchased a vita marie gold biscuits which has entirely different taste, looks like its not the genuine product, by packaging its feel like duplicate. I am eating vita marie since very long time and i can easily identify its taste. Kindly take action. Looks like fake comanies selling product. I am putting batch no. Barcode detail below. Could you please identify and let me know whether it is genuine or fake.

                          Lot...
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                          Zakir 625
                          from Bengaluru, Karnataka
                          May 25, 2023
                          May 27, 2023
                          This thread was updated on May 27, 2023
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                          Resolved

                          Dear sir,
                          I was purchased Britannia 5050 maska chaska biscuits packet in reliance shoping Mall 23/05/2023.
                          Today morning my daughter was opened this packet she got insects in this packet and biscuits.
                          Now i am sharing the photo and videos for your reference

                          Regards
                          Mohammed Zakir
                          Feb 12, 2026
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Verified Support
                          May 27, 2023
                          Britannia Industries Customer Care's response
                          We would like to look into your highlighted concern at the earliest possible. Kindly share your contact details with us on [protected]@britindia.com or you can contact us on our toll free Numbers:[protected] /[protected].
                          Verified Support
                          May 27, 2023
                          Britannia Industries Customer Care's response
                          We would like to look into your highlighted concern at the earliest possible. Kindly share your contact details with us on [protected]@britindia.com or you can contact us on our toll free Numbers:[protected] /[protected].
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                            J
                            Jiyad.m
                            May 12, 2023
                            May 13, 2023
                            This thread was updated on May 13, 2023
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                            Resolved

                            Address: Chennai

                            Sir I lost 12390 rupees the process of hiring please give me back my money please
                            Feb 12, 2026
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Verified Support
                            May 13, 2023
                            Britannia Industries Customer Care's response
                            Dear Jiyad,

                            This is a fake offer.

                            Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

                            We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
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                              Jiyad.m
                              May 12, 2023
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                              Address: Chenai

                              Some day I get call from a lady.and she say i get the interview in supervisor post, and it's all scam please help i don't how to explain but lost 12940 rupees.please give me back my money.please or i will suicide it's my family money..and o don't know what to do
                              Britannia Industries customer support has been notified about the posted complaint.
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                                May 3, 2023
                                May 3, 2023
                                This thread was updated on May 3, 2023
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                                Address: Somwar peth Deshmukh road Tilakwadi Belgaum Karnataka

                                Dear sir/madam

                                I have an outlet at Belgaum called Swamy's bakers point
                                1. No expiry replacement from last couple of months.
                                2. Salesman statment - yet not received last expiry amount from company
                                3.distrubutor involvement and visit is zero even i have not seen any company person that is very shoking to me
                                4. Salesman (Mahesh [protected])visited today to my outlet and it is closed for some reason ( he has even not called after having my number ) when i have called him said that's your outlet was closed so I can't deliver the given order and only I will visit after one week
                                5. The best experience is that i have called distributor he said that pls request my sales person to revisit
                                6. Company person i am new in the system I will visit once I come to Belgaum

                                Can you please suggest shall I keep your brand or not

                                Pathetic response and service ...

                                Hope i will get the solution ASAS

                                Thanks and regards
                                Swamy bakers point
                                Belgaum
                                [protected]
                                Feb 12, 2026
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                May 03, 2023
                                Britannia Industries Customer Care's response
                                Dear Suryakant,

                                We are investigating the matter and will soon connect with you regarding the same. Appreciate your patience in the interim.
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                                  Lyon2022
                                  from Chennai, Tamil Nadu
                                  May 2, 2023
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                                  Address: 5/1A Hungerford street kolkata west bengal

                                  We purchased 620g of A Good Day cookies, which are Punjabi cookies. I noticed a small piece of plastic on the cookie as I was eating it. Thank God I noticed and took it out. putting the plastic on the cookie carelessly. Think about it if the kid had that. I find it hard to believe that the products contain cookies without checking and seeing. To be sure, we must break open the biscuit and inspect the interior, excluding the ingredients.
                                  Britannia Industries customer support has been notified about the posted complaint.
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                                    Saloni Rajkumar Bhatia
                                    from Indore, Madhya Pradesh
                                    May 2, 2023
                                    May 2, 2023
                                    This thread was updated on May 2, 2023
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                                    Resolved

                                    Have been a fan of Britannia biscuits for a quite long time. But the quality of biscuit have not been same as it was before. The biscuits are overcooked and the quality have decreased as it tastes quite different as it was before.
                                    Previously the cashew was visible and we can feel there's cashew in it while eating the biscuit but now its more of a biscuit. Saw black marks on the biscuit still confused either it was overcooked or what? I hope will get answer from britannia's side of the photo which I am attaching with this complaint and they will improve their product quality in future.
                                    Feb 12, 2026
                                    Complaint marked as Resolved 
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 02, 2023
                                    Britannia Industries Customer Care's response
                                    Kindly share your concern along with your contact details on [protected]@britindia.com so that we can connect with you at the earliest.
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                                      Jayanta1112
                                      from Mumbra, Maharashtra
                                      Apr 29, 2023
                                      Apr 29, 2023
                                      This thread was updated on Apr 29, 2023
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                                      Resolved

                                      Regarding expiry cake

                                      Hello Sir,

                                      I have been purchasing Britannia cake worth rupees 5 per packet but I never check the expiry date. Today I just checked and found that cake expired two months ago. I have purchased from local shop at Sriniwaspuri (Dee Pee Store), area pin code 110065. Also i noticed in last 15-20 days, my child was not feeling well and we were thought it is because of whether. I must go to the court if you are not taking any action....
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