Submit a Complaint
Claimed

Britannia Industries Complaints & Reviews

www.britannia.co.in
2.9
Updated: Jul 18, 2024
Complaints 482
Resolved
259
Unresolved
223
Good! Britannia Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Britannia Industries step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Britannia Industries

Having problems with Britannia Industries?

File a complaint and get it resolved by Britannia Industries customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Britannia Industries

Britannia Industries reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sekar77
from Chennai, Tamil Nadu
Jul 21, 2022
Resolved
Report
Copy
Resolved

I bought good day family pack from reliance store. Pack inside is torn and biscuits burnt. I raising this issue. As they will take care in future. I am going to throw the entire pack.
Aug 22, 2022
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2022
Britannia Industries Customer Care's response Dear Sekar,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
View replies
Dear Sekar,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
Reply
Added image
Reply
Added image

Pack inside Good day family pack is damaged - Comment #4026128 - Image #0
Reply
Helpful
Found this helpful?
3 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Dhiy
    Jul 19, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Whitefield Bangalore

    I got a call regarding a job offer which mentioned there is a supervisor post available and askd me 1700 rs for the training, [protected], [protected], [protected], these are their numbers. I was doubtful on her and this talks.. and confirmed it later by calling her, aftr that she blocked my number. Kindly report them because some innocent believe such knid of ### and pay they have been spoiling the actual companies reputation.
    Aug 25, 2022
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Jul 20, 2022
    Britannia Industries Customer Care's response     Dear Sir/Madam,

    This is a fake offer.

    Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

    We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      B10i10
      Jul 13, 2022
      Resolved
      Report
      Copy
      Resolved

      Fraudulent and Scam calls

      As usual I got a spam call from Gaurav Sharma Hr Britainnia Jamshedpur warehouse unit Jharkhand .He convinced me and told to pay Rs 520/- for offer letter I paid it also and some other documents such as experience certificates and Aadhar card photo copy and then sent a offer letter through mail and told to wait 24 hrs to get rest of the things via courier again when I called him for more location details in jamshedpur they are not clarifying...
      +4 photos
      Helpful
      6 other people found this review helpful
      6 found this helpful
      Write a comment
      Report
      Copy
      J
      Jayaraj Mohan
      from Pondicherry, Puducherry
      Jul 11, 2022
      Report
      Copy

      Address: Pondicherry

      The unshaped biscuit are over roasted and they look in black color I am looking to eat in my bed time, I think there is no any quality checks to consumers satisfactory of company vision.
      +1 photos
      Britannia Industries customer support has been notified about the posted complaint.
      View replies
      Dear Jayaraj,

      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

      Thanks,
      Team Britannia
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Remon Ahmed
        from Dharmanagar, Tripura
        Jul 6, 2022
        Resolved
        Report
        Copy
        Resolved

        I am buying this cake from past 1 month.
        But all shops on my locality, town selling expired products.Inside the cake fungus are also formed.I didn't expect from britannia that they are supplying expired products to the consumers.They are playing with the health of normal people.I will file a complaint against britannia industries on consumer court if further action are not taken.
        And I hope you will understand what I mean to and solve my problem as soon as possible.
        +1 photos
        Aug 21, 2022
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Verified Support
        Jul 06, 2022
        Britannia Industries Customer Care's response         Dear Remon,

        Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

        Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

        Thanks,
        Team Britannia
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bhawna y
          from Lucknow, Uttar Pradesh
          Jun 23, 2022
          Resolved
          Report
          Copy
          Resolved

          I buy 2 Britannia milk shakti biscuits in a local shop, expiry date 12/06/22 than I ate the biscuits, the taste varies badly.
          +1 photos
          Jul 30, 2022
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          Jun 24, 2022
          Britannia Industries Customer Care's response           Dear Bhawna,

          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

          Thanks,
          Team Britannia
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Tusharkhapne
            from Mumbai, Maharashtra
            Jun 3, 2022
            Report
            Copy

            Dear HR team please verify offer letter i have got it in my mail box
            Britannia Industries customer support has been notified about the posted complaint.
            View replies
            Dear Tushar,

            This is a fake offer.

            Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

            We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aniruddha Chavan
              May 14, 2022
              Resolved
              Report
              Copy
              Resolved

              Spotted hair in Britannia Nutri choice biscuit

              Address: Britannia industries ltd., Prestige Shantiniketan, Tower c, whitefield, Bangalore 560048, Karnataka.

              We spotted a hair in Britannia Nutri choice biscuit. We found this hair is within the biscuit. Please see attached picture to get better idea about the issue. This is so irresponsible from such a big brand. Shame!...
              +2 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              K
              Kamal Pannu
              May 14, 2022
              Report
              Copy

              Packg8ng looks good bit this is now third time when buy this and it has some blackish stuff inside the biscuits and taste yakk.
              Britannia Industries customer support has been notified about the posted complaint.
              View replies
              Dear Kamal,

              Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

              Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

              Thanks,
              Team Britannia
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shruti Salunkhe
                May 3, 2022
                Resolved
                Report
                Copy
                Resolved

                Complaint regarding Britannia good day cashew cookies. I purchased a pack of cookies yesterday and today I opened the pack the cookies inside it have a black spots. The pack is not expired but I found these black patches on these cookies. I have also attached the photos
                +1 photos
                Jun 12, 2022
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Verified Support
                May 08, 2022
                Britannia Industries Customer Care's response                 Dear Sir/Madam,

                Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                Thanks,
                Team Britannia
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Arush603
                  from AGRA, Uttar Pradesh
                  May 1, 2022
                  Report
                  Copy

                  I purchased good day biscuit found a insect in one of the biscuit
                  Britannia Industries customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Madam,

                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                  Thanks,
                  Team Britannia
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Akshat Bothra
                    Apr 12, 2022
                    Report
                    Copy

                    Address: 12/1 namak Mandi ujjain

                    Please help me, this is akshat from Ujjain (m.p.), mere pass ujjain (m.p.) main Britannia ke distribution ka kaam hain but company ke employees koi support nahi karte, hamare area sales managar (AJAY SIR) acha kaam nahi kar rahe hain ..
                    Britannia Industries customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Debarishi
                      from New Delhi, Delhi
                      Mar 28, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Karnataka

                      Hello, I have found a loose piece of hair entangled within a biscuit from the 50-50 maska chaska packet. Please address the issue with immediacy as it runs the potential for health related risks.
                      +1 photos
                      May 13, 2022
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Mar 28, 2022
                      Updated by Debarishi                       This is the batch number of the packet from where the defective product was found.

                      Verified Support
                      Apr 12, 2022
                      Britannia Industries Customer Care's response                       Dear Debarishi,

                      Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.

                      In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.

                      To delve into and work upon this, we require a few details from your end which will help us investigate this better.
                      • Location of purchase:
                      • Contact number:
                      • Postal address

                      Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
                      Verified Support
                      Apr 12, 2022
                      Britannia Industries Customer Care's response                       Dear Debarishi,

                      Please write to us at [protected]@britindia.com along with the details. We'll have our team connect with you soon.
                      View replies
                      Dear Debarishi,
                      Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.
                      In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.
                      To delve into and work upon this, we require a few details from your end which will help us investigate this better.
                      • Location of purchase:
                      • Contact number:
                      • Postal address
                      Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aaryaveergupta
                        from Birdpur, Uttar Pradesh
                        Mar 25, 2022
                        Report
                        Copy

                        Address: Birdpur siddharta nagar
                        Website: [email protected]

                        सर मेरे पास डैमेज माल है जो expaire हो चुका है लेकिन सर डिस्ट्रीब्यूटर से शिकायत करने के बाद भी नहीं नहीं डैमेज माल उठा रहे हैं
                        Britannia Industries customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Madam,

                        Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                        Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                        Thanks,
                        Team Britannia
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Selvakuma6
                          from Dindigul, Tamil Nadu
                          Mar 23, 2022
                          Report
                          Copy

                          Address: 1/184, Neelamalaikottai, Oddanchatram

                          Hello Britannia Team,
                          Yesterday 22/03/2022 I bought the BRITANNIA MILK BIKIS CLASSIC 20Rs pack at the Isaac Grocery Store in our town. We were shocked to find that there was a biscuit with worms in it when we saw the children giving and sending snacks on their way to school this morning.

                          Pkd Date is 28/09/21. Seven Months is marked as valid. Not Expiry yet. Yet it is very painful that the famous brand biscuits are being sold in such a substandard manner.

                          We need to take consumer action on this issue.
                          +1 photos
                          Britannia Industries customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rakesh Kumar Jain
                            Mar 22, 2022
                            Report
                            Copy

                            Address: Lalitpur, Uttar Pradesh, 284403

                            Hello,
                            I am Rakesh Kumar Jain Owner of Departmental Store "New Pragati Kirana Store "
                            Lalitpur (284403) UP.
                            I am purchasing all items of Britannia Company from our city Dealer "Ashish Agency" .My Monthly sale is about 60K-80K .
                            We are Selling all items with customer satisfying price and also offer Discounts .
                            But the Dealer is not providing us proper Items, Schemes, and Discounts. Not provide us any Support regarding any item and in maintaining selling progress.
                            Its not all about me, but it is about the Reputation of Britannia Industries .
                            As the Reputed Industry I hope you will provide us support for proper business .
                            Britannia Industries customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vimaldak
                              from Bengaluru, Karnataka
                              Mar 17, 2022
                              Report
                              Copy

                              Address: 2636.Pipeline Road RPC Layout Vijayanagar, Near swimming pool

                              Hello sir i am vimal kumar proprietor of shri jain mart rajarajeshwari nagar
                              I was requesting company distributor from last 6months to exchange the products of expiry, just because i have shifted my outlet to vijaynagar both distributor vijaynagar and rajarajeshwari nagar are refusing to exchange the products please help i am in huge loss
                              Britannia Industries customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                              Please write to us at [protected]@britindia.com along with your contact details. We'll have our team connect with you soon.

                              Thanks,
                              Team Britannia
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Y
                                yasmine kathija
                                Feb 28, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Bought Britannia Rusk before couple of days and when we opened the pack, Rusk taste and smell like kerosene. Please find attached pack details in the photos. Never faced this before. Strange. Please action on this.
                                +1 photos
                                Apr 1, 2022
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 01, 2022
                                Britannia Industries Customer Care's response                                 Dear Yasmine,

                                Thank you for your email and for bringing this to our attention.

                                We’re disheartened to know that you’re disappointed with our product and to take corrective actions, we would like to understand this better. Request you to please retain the product in an airtight container until our representative contacts you within the next few days.

                                To delve into and work upon this, we require a few details from your end which will help us investigate this better.

                                · Location of purchase:

                                · Contact number:

                                · Postal address:

                                Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ambitious25
                                  Feb 21, 2022
                                  Oct 9, 2023
                                  This thread was updated on Oct 9, 2023
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Online job fraud

                                  Hello,
                                  15days before, I got an advertisement regarding job offer at britannia company. I made a call at that number and she provided me another number and asked to send my CV on same number . She said that she's Mahi Sharma.She checked my CV and said that you are selected for the post of supervisor, but you have to pay₹470 as courier charge .The courier charge will contain appointment letter and required laptop, pendrive etc.She...
                                  +2 photos
                                  Helpful
                                  34 other people found this review helpful
                                  34 found this helpful
                                  3 Comments
                                  Report
                                  Copy
                                  A
                                  A33 Varsha Singh
                                  Feb 18, 2022
                                  Report
                                  Copy

                                  Fake call offer letter

                                  Britannia Industries — fake job call

                                  Varsha singh
                                  from raipur CG
                                  17Feb, 2022
                                  17Feb, 2022
                                  I've got a job offer from britannia for the post of supervisor in dehradun uttarakhand location. They asked me to deposit 1500/- as security deposit then they'll send me job offer. I think there is a fraudulent activity going on in names of job opportunities please look into the matter and do the needful.br...
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Related businesses

                                  Mapro
                                  1
                                  (23)
                                  Morestore
                                  1
                                  (450)
                                  Karachi Bakery
                                  1
                                  (71)